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Harrisons Solar Reviews

4.5 Rating 1,040 Reviews
86 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,040 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.3 out of 5
Read Harrisons Solar Reviews
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Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Arthur
Verified Reviewer
“We are totally dissatisfied with Harrisons. We opted for a GivEnergy Battery (because Musk is a tyrant) and 14 Aiko panels and have had no savings at all, plus we keep having short power outages as evidenced by all the appliances having to be re-set, approximately once a week. They say it is the data upgrades that are causing it, or can you send a photo of the problem, but the technicians and sales people have no experience of the GivEnergy product. It turns out we were the first ones to install it with the team in Auckland, although they only informed us of that when they had the head honcho overseeing the installation to ensure the first one went well. It didn't. They had to re-wire their initial job when we were plunged into darkness the next day. They don't know anything about the product, they don't provide any satisfaction via their call centre, they have no advice on how to set up the app to maximise our savings, no follow-up on questions asked, no idea of the optimal reserve setting for the battery or why. What a waste of $25K. Clearly just a process of selling in the product and nothing else matters when they have the money. If they had a zero option I would be giving that.”
Helpful Report
Posted 2 weeks ago
Hi, Thank you for your feedback and I am very sorry to hear that you are not happy with the service or product. I have raised this with the technical team to investigate this further. Kind regards, Customer Care
Posted 1 week ago
Anonymous
Verified Reviewer
“We used Harrison’s Solar for our install and have regretted this decision entirely. Harrison’s did zero to ensure that the expensive system that we had payed for actually functioned properly. As an example our electrician (prior) installed two Tesla car chargers that were supposed to be supplying electricity using the solar panels and battery storage but the reality was that very little of our home usage was being supplied by our 13.6 KW + battery system which was funnelling the ‘excess’ generation at 8 cents/kwh back into the main grid and our electric bills remained high at $500 per month. When we choose not to continue using Harrison’s they sent us an invoice of $1500 as an ‘administrative fee’ to change over access to our system to another company … this costs nothing to actually do.”
Helpful Report
Posted 2 weeks ago
Hi, Thank you for your feedback. I am very sorry that you are not happy with your experience with Harrisons. I have discussed this with the business owner involved and understand that you had both ourselves and another company installing equipment for you. If you would like to discuss this further please contact us via the Customer Care team, customer.care@hah.co.nz so that we can answer your questions. Kind regards, Customer Care
Posted 1 week ago
J.Young
Verified Reviewer
“We recently installed a solar system of 12 panels and a Tesla Powerwall battery. The whole process has been extremely well handled by Carl Williams from Harrison's West Auckland team. Carl and his staff have done a fantastic job. We're very happy with the results, the system is easy to use. The communication with the office was also excellent, we always got a rapid reply to any questions we had. We highly recommend Carl.”
Helpful Report
Posted 3 weeks ago
Grant And Linda McLean
Verified Reviewer
“Andre and Tineka Kavanagh installed our solar system a month ago after talking to my parents who got them to install their solar over 5 years ago. We couldn’t have been happier with the advice, communication – from start to finish – and level of service that we received from Andre and Tineka. Both being fully involved with various aspects of providing the service. The timelines they hoped to achieve and the no b.s approach were all delivered on time and greatly appreciated, and we were up and running straight away. We also couldn’t fault the subcontractors that came to our property who came to install and get our system live. They were all awesome! Follow up help is also top notch. Anything we’ve wanted to know to better run our system to achieve the best possible results has been answered and help is always on hand well and truly after the job was complete…… 5 stars from us!!! Grant and Linda McLean - Whakamarama”
Helpful Report
Posted 1 month ago
Natalie. Bignell
Unverified Reviewer
“I applied on online for an appointment and with in 2 days we had one. Craig Jacobs from Harrisons Far North Solar came and explained everything. He made it so clear to understand the whole process. He gave us a time frame and costs. Everything happened as he'd said and the timing was exactly as he'd said. We are extremely happy with the outcome and even though July was a very rainy month we still saved a lot. Thank you Craig you are very organized.”
Helpful Report
Posted 1 month ago
Gordon And Jo
Verified Reviewer
“Great service from Carl Williams and team. Good communication, efficient service and professional installation of our solar system. Seamless and tidy installation by Siraz from S4 Smart Electrical. We would certainly recommend Harrisons Solar.”
Helpful Report
Posted 2 months ago
Lee And Johnny Johnson
Verified Reviewer
“We have dealt with many companies over the years and have had good to great service, but when it comes to Harrisons Solar Waikato, this company is on another level. Andre, Tineka, Donna, and the team were absolutely fantastic. They handled every single thing and we basically did nothing other than watch. Effortless, super smooth, and so professional. Thank you Team Lee and Johnny Johnson”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Great service and after support - Nerum is always available on the end of an email or phone and super helpful.”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Nerum has been amazing with great service during and after our purchase. Thank you so much”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“We had a couple of hiccups at the start of our solar installation, but I was very impressed with how the team handled everything. Their professionalism, responsiveness, and commitment to making things right really stood out. In the end, we’re very happy with the results and glad we chose them.””
Helpful Report
Posted 3 months ago
Sandeep
Verified Reviewer
“Recently I got solar installation at my property (Aiko Solar panels & Tesla battery). Nerum has provided exceptional service and invaluable advice throughout the sales process. His knowledge and guidance were greatly appreciated. Furthermore, Siraz and his installation team were absolutely amazing. Their work was incredibly neat and professional, resulting in a truly wonderful finish. Thank you for a smooth and positive experience.”
Helpful Report
Posted 3 months ago
Scott
Unverified Reviewer
“Thank you Nerum and team for your great service and support in the installation of my new service system. The system looks great and is working well, next step will be a battery in the future.”
Helpful Report
Posted 3 months ago
Charl
Verified Reviewer
“The Solar installation is great. It produces enough power to run the house and chage the battery for the cloudy bits of the day. However. I've had a lot of trouble with the smarts on the battery controller. From day one it was very inconsistent. Sometimes the battery drains back into the grid during off-peak hours. Other times it, does not power the house at all, even though it's at full charge. It took nearly 3 months of back and forth with Tesla to fix this problem. Harrisons was not a great help during this phase, but it was not an installer issue. it was a product issue. After Tesla finally fixed the firmware, it now works as expected. In hindsight, I should not have gone for the Tesla battery. But the rest is great.”
Helpful Report
Posted 3 months ago
Dave O'Donovan
Verified Reviewer
“We dealt with Andrew McNab of the Manawatū branch. Communication was great and the installation team prompt, efficient and very tidy”
Helpful Report
Posted 5 months ago
Rob Waddell
Unverified Reviewer
“I an very impresed with the entire installation provided by Carl from Harrisons. Site visit, quote and explanation was exceptional as was the proficient and quick installation provided by his team of two competant installers. Compliance was a breeze thanks to the high quality of the install work The Harrison solar system provided by Carl has been faultless and has already saved me hundreds of dollars in power bills not to mention hundreds of dollars in credits accumulated. Well done Carl & Team”
Helpful Report
Posted 5 months ago
Dave Fox
Verified Reviewer
“From the initial quote through to installation Harrisons Christchurch were totally professional and a pleasure to have in our home. The solar system rocks. HIGHLY RECOMMENDED”
Helpful Report
Posted 5 months ago
Kevin And Susan Mitchell
Unverified Reviewer
“This is my second attempt to give Carl and Sian Williams an excellent review. Somehow I managed to only give them a 3 star rating when it should have been 5 stars. I thoroughly recommend their service. Carl talked us through the whole installation process very thoroughly and we’re delighted with the outcome. So if you’re thinking of going solar, I have no hesitation in recommending them”
Helpful Report
Posted 5 months ago
Ivone And Brendan White
Verified Reviewer
“We would like to thank Andre and Tineka Kavanagh for the very professional and timely service they provided on the installation of our solar system and how easy they made it for us to transition too solar. We are very happy and impressed with the product supplied by Harrisons and look forward to seeing the savings generated. We also thank Andre and Tineka for the excellent after sales support.”
Helpful Report
Posted 5 months ago
Kevin And Susan Mitchell
Unverified Reviewer
“Absolutely recommend Carl and the team. They were a delight to deal with and we’re very happy with our solar system. Carl talked us through various options and explained everything so that we could decide what suited our circumstances to the most advantage. Once again , thouroughly recommend dealing with these people through Harrison’s Kevin and Susan Mitchell”
Helpful Report
Posted 5 months ago
Sri Jeyan Pathmanathan
Verified Reviewer
“Carl William and his team made the whole solar upgrade (additional Panels and Battery) process really smooth and effortless. On first meet to quote for the installation, Carl assessed my existing setup and recommended to optimal pathway which utilized my existing panel together with new panel installation and was quick and prompt with his communication. As my installation involved replacing my current inverter, Carl and his team managed to install the gateway over the space of the old inverter to hide the holes from the previous inverter. The installers came promptly on the advised installation date for both the panels and battery (delivery delay meant battery was installed a week later) and we very professional through the installation process and did a tidy install.”
Helpful Report
Posted 5 months ago
Harrisons Solar is rated 4.5 based on 1,040 reviews
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