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Harrisons Solar Reviews

4.5 Rating 1,045 Reviews
86 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,045 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.2 out of 5
Read Harrisons Solar Reviews
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Phone:

0800 00 33 55

Email:

customer.care@hah.co.nz

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Martin And Angeline McGahey
Unverified Reviewer
“Approached Harrison’s online to start our solar journey. Andre and Tineka Kavanagh contacted us and Andre arranged a time to meet us at our property in Taupo to discuss our situation and sort out a plan to suit our needs. Andre was a careful listener and very knowledgeable, he was able to answer all our questions and left us confident we were in good hands. Tineka contacted us within a few days with a very comprehensive proposal which ticked all the boxes we had discussed with Andre. The moment we accepted the proposal everything just flowed seamlessly from there. Tineka and Donna organised all the paperwork and the various applications on our behalf and kept us informed of dates and times for the installation process. The installation team were fantastic and we are very pleased with the end product, the system is delivering exactly as projected in the proposal at the beginning. I would recommend Andre, Tineka and Donna to anyone thinking of going solar.”
Helpful Report
Posted 16 hours ago
Anonymous
Unverified Reviewer
“Didn’t put the hot water on same phase as solar. Never return calls like they say they will. I’m on my 3rd inverter in 6 years. Maybe they should stick with curtains”
Helpful Report
Posted 2 days ago
Mike Thomson
Verified Reviewer
“Well explained, timely and efficient service. Carl always available when we had questions.”
Helpful Report
Posted 1 week ago
Peter And Faye Carson
Unverified Reviewer
“We found Andre and Tineka Kavanagh excellent to deal with. Their communication path is extremely efficient, and all aspects of the installation and compliance issues happened like clockwork. Very happy 😊”
Helpful Report
Posted 2 weeks ago
Torben Nielsen
Unverified Reviewer
“Found whole process very quick and efficient including the install. Team dealt with were great. Would definitely recommend to others wanting to switch to solar. These guys were recommended also to me by friends who gone through same process.”
Helpful Report
Posted 1 month ago
Arthur
Verified Reviewer
“We are totally dissatisfied with Harrisons. We opted for a GivEnergy Battery (because Musk is a tyrant) and 14 Aiko panels and have had no savings at all, plus we keep having short power outages as evidenced by all the appliances having to be re-set, approximately once a week. They say it is the data upgrades that are causing it, or can you send a photo of the problem, but the technicians and sales people have no experience of the GivEnergy product. It turns out we were the first ones to install it with the team in Auckland, although they only informed us of that when they had the head honcho overseeing the installation to ensure the first one went well. It didn't. They had to re-wire their initial job when we were plunged into darkness the next day. They don't know anything about the product, they don't provide any satisfaction via their call centre, they have no advice on how to set up the app to maximise our savings, no follow-up on questions asked, no idea of the optimal reserve setting for the battery or why. What a waste of $25K. Clearly just a process of selling in the product and nothing else matters when they have the money. If they had a zero option I would be giving that.”
Helpful Report
Posted 2 months ago
Hi, Thank you for your feedback and I am very sorry to hear that you are not happy with the service or product. I have raised this with the technical team to investigate this further. Kind regards, Customer Care
Posted 2 months ago
Anonymous
Verified Reviewer
“We used Harrison’s Solar for our install and have regretted this decision entirely. Harrison’s did zero to ensure that the expensive system that we had payed for actually functioned properly. As an example our electrician (prior) installed two Tesla car chargers that were supposed to be supplying electricity using the solar panels and battery storage but the reality was that very little of our home usage was being supplied by our 13.6 KW + battery system which was funnelling the ‘excess’ generation at 8 cents/kwh back into the main grid and our electric bills remained high at $500 per month. When we choose not to continue using Harrison’s they sent us an invoice of $1500 as an ‘administrative fee’ to change over access to our system to another company … this costs nothing to actually do.”
Helpful Report
Posted 2 months ago
Hi, Thank you for your feedback. I am very sorry that you are not happy with your experience with Harrisons. I have discussed this with the business owner involved and understand that you had both ourselves and another company installing equipment for you. If you would like to discuss this further please contact us via the Customer Care team, customer.care@hah.co.nz so that we can answer your questions. Kind regards, Customer Care
Posted 2 months ago
J.Young
Verified Reviewer
“We recently installed a solar system of 12 panels and a Tesla Powerwall battery. The whole process has been extremely well handled by Carl Williams from Harrison's West Auckland team. Carl and his staff have done a fantastic job. We're very happy with the results, the system is easy to use. The communication with the office was also excellent, we always got a rapid reply to any questions we had. We highly recommend Carl.”
Helpful Report
Posted 2 months ago
Grant And Linda McLean
Verified Reviewer
“Andre and Tineka Kavanagh installed our solar system a month ago after talking to my parents who got them to install their solar over 5 years ago. We couldn’t have been happier with the advice, communication – from start to finish – and level of service that we received from Andre and Tineka. Both being fully involved with various aspects of providing the service. The timelines they hoped to achieve and the no b.s approach were all delivered on time and greatly appreciated, and we were up and running straight away. We also couldn’t fault the subcontractors that came to our property who came to install and get our system live. They were all awesome! Follow up help is also top notch. Anything we’ve wanted to know to better run our system to achieve the best possible results has been answered and help is always on hand well and truly after the job was complete…… 5 stars from us!!! Grant and Linda McLean - Whakamarama”
Helpful Report
Posted 3 months ago
Natalie. Bignell
Unverified Reviewer
“I applied on online for an appointment and with in 2 days we had one. Craig Jacobs from Harrisons Far North Solar came and explained everything. He made it so clear to understand the whole process. He gave us a time frame and costs. Everything happened as he'd said and the timing was exactly as he'd said. We are extremely happy with the outcome and even though July was a very rainy month we still saved a lot. Thank you Craig you are very organized.”
Helpful Report
Posted 3 months ago
Gordon And Jo
Verified Reviewer
“Great service from Carl Williams and team. Good communication, efficient service and professional installation of our solar system. Seamless and tidy installation by Siraz from S4 Smart Electrical. We would certainly recommend Harrisons Solar.”
Helpful Report
Posted 3 months ago
Lee And Johnny Johnson
Verified Reviewer
“We have dealt with many companies over the years and have had good to great service, but when it comes to Harrisons Solar Waikato, this company is on another level. Andre, Tineka, Donna, and the team were absolutely fantastic. They handled every single thing and we basically did nothing other than watch. Effortless, super smooth, and so professional. Thank you Team Lee and Johnny Johnson”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“Great service and after support - Nerum is always available on the end of an email or phone and super helpful.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Nerum has been amazing with great service during and after our purchase. Thank you so much”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“We had a couple of hiccups at the start of our solar installation, but I was very impressed with how the team handled everything. Their professionalism, responsiveness, and commitment to making things right really stood out. In the end, we’re very happy with the results and glad we chose them.””
Helpful Report
Posted 5 months ago
Sandeep
Verified Reviewer
“Recently I got solar installation at my property (Aiko Solar panels & Tesla battery). Nerum has provided exceptional service and invaluable advice throughout the sales process. His knowledge and guidance were greatly appreciated. Furthermore, Siraz and his installation team were absolutely amazing. Their work was incredibly neat and professional, resulting in a truly wonderful finish. Thank you for a smooth and positive experience.”
Helpful Report
Posted 5 months ago
Scott
Unverified Reviewer
“Thank you Nerum and team for your great service and support in the installation of my new service system. The system looks great and is working well, next step will be a battery in the future.”
Helpful Report
Posted 5 months ago
Charl
Verified Reviewer
“The Solar installation is great. It produces enough power to run the house and chage the battery for the cloudy bits of the day. However. I've had a lot of trouble with the smarts on the battery controller. From day one it was very inconsistent. Sometimes the battery drains back into the grid during off-peak hours. Other times it, does not power the house at all, even though it's at full charge. It took nearly 3 months of back and forth with Tesla to fix this problem. Harrisons was not a great help during this phase, but it was not an installer issue. it was a product issue. After Tesla finally fixed the firmware, it now works as expected. In hindsight, I should not have gone for the Tesla battery. But the rest is great.”
Helpful Report
Posted 5 months ago
Dave O'Donovan
Verified Reviewer
“We dealt with Andrew McNab of the Manawatū branch. Communication was great and the installation team prompt, efficient and very tidy”
Helpful Report
Posted 6 months ago
Rob Waddell
Unverified Reviewer
“I an very impresed with the entire installation provided by Carl from Harrisons. Site visit, quote and explanation was exceptional as was the proficient and quick installation provided by his team of two competant installers. Compliance was a breeze thanks to the high quality of the install work The Harrison solar system provided by Carl has been faultless and has already saved me hundreds of dollars in power bills not to mention hundreds of dollars in credits accumulated. Well done Carl & Team”
Helpful Report
Posted 6 months ago
Harrisons Solar is rated 4.5 based on 1,045 reviews
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