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Harrisons Solar Reviews

4.5 Rating 1,028 Reviews
86 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,028 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.3 out of 5
Read Harrisons Solar Reviews
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Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Charl
Verified Reviewer
“The Solar installation is great, even though it took more than 2 months to install after signing the contract. However, the battery & inverter seem to be faulty. From day one it was very inconsistent. It works, sometimes. Sometimes the battery drains back into the grid during off-peak hours. Other times it, does not power the house at all, even though it's at full charge, but pull all power from the grid during peak periods instead. But trying to get Harrisons to even acknowledge that is troublesome. What they did was provide me with the overseas support email, and said I should sort this out myself. Not great service at all. It's now been 3 months and I am absolutely certain I, or anyone I know, will never purchase anything from Harrisons Solar ever again.”
Helpful Report
Posted 1 week ago
Hi Char, Thank you for your feedback. I am sorry to hear that you have had some issues post installation. I can see that the local business owner has reached out to you to help you resolve these issues. Thank you for bringing them to our attention. Kind regards, Customer Care
Posted 5 days ago
Dave O'Donovan
Verified Reviewer
“We dealt with Andrew McNab of the Manawatū branch. Communication was great and the installation team prompt, efficient and very tidy”
Helpful Report
Posted 4 weeks ago
Rob Waddell
Unverified Reviewer
“I an very impresed with the entire installation provided by Carl from Harrisons. Site visit, quote and explanation was exceptional as was the proficient and quick installation provided by his team of two competant installers. Compliance was a breeze thanks to the high quality of the install work The Harrison solar system provided by Carl has been faultless and has already saved me hundreds of dollars in power bills not to mention hundreds of dollars in credits accumulated. Well done Carl & Team”
Helpful Report
Posted 1 month ago
Dave Fox
Verified Reviewer
“From the initial quote through to installation Harrisons Christchurch were totally professional and a pleasure to have in our home. The solar system rocks. HIGHLY RECOMMENDED”
Helpful Report
Posted 1 month ago
Kevin And Susan Mitchell
Unverified Reviewer
“This is my second attempt to give Carl and Sian Williams an excellent review. Somehow I managed to only give them a 3 star rating when it should have been 5 stars. I thoroughly recommend their service. Carl talked us through the whole installation process very thoroughly and we’re delighted with the outcome. So if you’re thinking of going solar, I have no hesitation in recommending them”
Helpful Report
Posted 1 month ago
Ivone And Brendan White
Verified Reviewer
“We would like to thank Andre and Tineka Kavanagh for the very professional and timely service they provided on the installation of our solar system and how easy they made it for us to transition too solar. We are very happy and impressed with the product supplied by Harrisons and look forward to seeing the savings generated. We also thank Andre and Tineka for the excellent after sales support.”
Helpful Report
Posted 1 month ago
Kevin And Susan Mitchell
Unverified Reviewer
“Absolutely recommend Carl and the team. They were a delight to deal with and we’re very happy with our solar system. Carl talked us through various options and explained everything so that we could decide what suited our circumstances to the most advantage. Once again , thouroughly recommend dealing with these people through Harrison’s Kevin and Susan Mitchell”
Helpful Report
Posted 1 month ago
Sri Jeyan Pathmanathan
Verified Reviewer
“Carl William and his team made the whole solar upgrade (additional Panels and Battery) process really smooth and effortless. On first meet to quote for the installation, Carl assessed my existing setup and recommended to optimal pathway which utilized my existing panel together with new panel installation and was quick and prompt with his communication. As my installation involved replacing my current inverter, Carl and his team managed to install the gateway over the space of the old inverter to hide the holes from the previous inverter. The installers came promptly on the advised installation date for both the panels and battery (delivery delay meant battery was installed a week later) and we very professional through the installation process and did a tidy install.”
Helpful Report
Posted 1 month ago
Blake M
Unverified Reviewer
“Great job, very happy with everything!”
Helpful Report
Posted 1 month ago
Barry D
Verified Reviewer
“We decided to invest in solar and out of all the companies I asked for quotes Harrisons Waikato were the only company that came to site, the rest just asked for photos or a video link. We decided to go with Harrison because of the quality of the panels, inverter and hot water diverter offered (do your homework, some of the cheaper options are not worth touching). Andre and Tineka Kavanagh (Harrison's Waikato) have been brilliant, their communication has been outstanding with up-to-date information and accurate timelines, we couldn't have asked for more. The system is up and running and no issues at all, the installer was very good and did a very tidy job of the installation. We would highly recommend including Harrison s Waikato if you are considering a solar system.”
Helpful Report
Posted 2 months ago
Gail
Verified Reviewer
“Solar is great, follow up not good. Our wifi is not working on solar, doesnt affect the solar but it doesnt let us read how much usage etc. No one got back to me re fixing it, i did finally get a video sent as to how poss. Fix it but so fast and had to watch while using my ph to do the fixing,.. it was impossible, otherwise i have to PAY fir a tech to come and fix. I have only had it less than 6 months. Promised the world, changed after it was installed. Shame on you Harrisons. I hace called again and now waiting to see if soneone will cone and put wifii on for free so i can have the complete package.”
Helpful Report
Posted 2 months ago
Hi Gail, We have been in touch with the busniess owners in your area and they have just come back to me to confirm that your connections are now all up and running. Thank you for bringing this to our attention and assisting us to rectify the issue. Thanks, Customer Care
Posted 2 months ago
Angie
Verified Reviewer
“I cannot believe we waited so long to have solar panels installed! Andrew was so patient and came out numerous times at our request to explain things. We eventually went ahead and had them installed and we are truly amazed at the difference in our electricity bills. Our last two bills without solar were $435 and $369, with solar $100 and $80. If you are considering installing solar panels we cannot recommend Harrison’s Manawatu, Andrew and his installers highly enough.”
Helpful Report
Posted 3 months ago
Scott
Verified Reviewer
“Took three months to get someone to fix an issue. No one at head office bothers to ring you back. You can leave all the messages you like. Wouldn't go near them.”
Helpful Report
Posted 3 months ago
Hi, Thank you for your feedback Scott. I can see that there are daily notes on your case and there have been many people involved. I understand that there were some requests from you, around the inverter location, that did not meet health and safety regulations. I believe that we have needed to negotiate placement with you of your inverter and that this was installed yesterday. Kind regards, Customer Care
Posted 3 months ago
Anonymous
Verified Reviewer
“Steve and Sharron at Harrisons Taranaki are excellent to deal with from the initial meetings – where all the info received was easy to understand and Steve’s electrical knowledge was top notch, the installation progress was equally as painless and then helping us navigate the lines companies and retailer approvals and tariffs was so welcomed. We’ve had our system for approximately 2 years and expected to install a battery about 1 year after installing the panels. Our decision was based on reducing our upfront costs but we also wanted to spend time learning about how to reduce our energy consumption and use other tools like the sun and power timers. Two years in and we are really happy with our reduced power bills and in the summer our export outweighs our usage so we receive credits! Our retailer export contract recently expired and Sharron was more than happy to share her knowledge on best export rates around when I cheekily enquired and she was superfast responding. I have no hesitation in recommending Harrisons Taranaki – they continue to be excellent to deal with and provide outstanding customer service. Thanks!”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Highly recommend Roy from Harrison’s Waiarapa. He was always prompt, efficient, knowledgeable in what would suit our needs. Kept us updated at all times. He made the process super easy. We had no issues throughout the whole start to end process. Was fantastic to deal with.”
Helpful Report
Posted 5 months ago
Sandra
Verified Reviewer
“Could not fault Julian Jaggy and the team. Explained everything well and went out of their way to meet our needs. Highly recommend”
Helpful Report
Posted 5 months ago
Jean Hedges
Verified Reviewer
“Absolutely happy with the service and products. Friendly helpful and knowledgeable team able to go through the complexities of solar in an easily understandable manner for ignorant people like me. Julian is friendly and efficient and answered question and issues promptly. Jaggy, the electrician, worked till late at night to fix any issues arising. He skillfully navigated my older house's crazy electrical system and got everything moving smoothly. Thoroughly recommend as they made the complex system go smoothly with zero stress on my part.”
Helpful Report
Posted 6 months ago
Bruce And Linda.
Verified Reviewer
“Such a major installation to your home is bound to cause inconvenience and disruption. Have to say that Laura and Jenni keep us fully informed and made sure we had the best team available in the Bay to do the install.( Callum Phil, and his team from Elite.) They we’re polite thoughtful and an absolute pleasure to have in our home. However, the downside to having solar, is the time now wasted watching the app, and seeing the power going backwards and forward.( it’s actually quite fun.) Recommend both Harrison’s and Elite! Bruce and Linda.”
Helpful Report
Posted 7 months ago
Justin McDougall
Unverified Reviewer
“It was a pleasure to work with Straun he was very knowledgeable and informative talking through all my options and coming up with a solution that meets my power needs now and with a bit of future proofing and to come and see me on a Sunday morning to suit my schedule was just brilliant. Straun was very patient as I had timing issues with the bank but he assured me it was not a problem and the quote will be honored even sfter six weeks over it's time. Once everything was finalized communication was excellent regarding install times and even after being delayed by the power company as there was an issue with the export limit ( the power supply where I am located is so old and underrated for the area ) but after a bit of negotiating from Straun he got it sorted with an outcome in my favor. As for the installers after a brief consult about where to locate the battery, inverter; gateway and isolation switches they did a fantastic job which looks very tidy and easily blends into the house and the Aiko panels look fantastic on the roof you hardly notice them. So thanks to Straun and his team at harrisons, professional and faultless.”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“Excellent communication from Gareth from Hamilton. Very helpful, wanting to do the best for our context. Took time to go through things before, during and after the install. The install was very smooth and the quality of the install was immaculate. Great communication!”
Helpful Report
Posted 8 months ago
Harrisons Solar is rated 4.5 based on 1,028 reviews
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