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Harrisons Solar Reviews

4.4 Rating 1,097 Reviews
86 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.4
Based on 1,097 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Telephone, Email
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Phone:

0800 00 33 55

Email:

customer.care@hah.co.nz

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Sandra Wong
Verified Reviewer
“Requested a tech callback 3 weeks ago. Haven’t received one. Not the first time either.”
Helpful Report
Posted 6 days ago
Hi Sandra, Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration caused by the lack of follow-up. We have escalated your request to our senior technical team, and a team member has now reached out to you directly to assist further. We appreciate your patience while we work to get this sorted for you. Thanks, Customer Care
Posted 5 days ago
J McGregor
Verified Reviewer
“We thought that by using Harrisons for our solar we had the backing of a great company and expertise. We chose to have the inverter and half of the overall panels we needed in one installation and then add the remainder of the panels at a later date. At the time we thought the installation had been successful (working with Stu the local franchisee at the time) Oddly we received our electrical compliance certification via email and no physical inspection was completed. At the time we thought that was a bit strange but in a years time we arranged with the new franchisee Ray to get the remaining panels installed. When the team came to install the extra panels, with what was going to be a one day install things went rapidly downhill. It was quickly established that we had unsheathed wiring on our roof (fire and electric shock risk) panels had been installed in a location where there was obvious issue with that area being shaded, and other assorted issues. The team then spent a week completely rewiring the inverter, relocating the original panels and installing the new ones. To top this off because of the electrical issues we then had our solar system offline for 10 days until the electrical inspector came and inspected and removed the lockout padlock from the switchboard. Ray and the team were great however we decided to make a formal complaint to Harrisons head office about the issues identified, the extra costs we incurred with our solar being switched off and having to make arrangements in order for tradesmen to be present for 6 days to complete the remedial and install work. I heard back quickly via phone that my complaint was being looked into, I then had a conversation with Ray and he assured me that there was a meeting to discuss this and I would hear back in a few days, a week later I had someone from head office call and 'mansplain' that the original contractors were not their employees, that technically the bare exposed cables etc were fine, they couldn't be sure the original inspector didn't show (they didn't and the second inspector spent 3 hours certifying the second install) total excuse maker, didn't want to take any responsibility and then announced he had no authority to resolve this. Since then I have not heard from anyone at Harrisons or the local franchisee. We hired Harrisons because they (not us) are supposed to offer an expert service, carefully managed by them with a well supported nationwide brand and customer service. We are lucky that we didn't have a house fire and no one was electrocuted when cleaning the panels, our experience has been terrible and we would not recommended making this type of sizeable investment trusting Harrisons to take care of everything. A hugely dis-satisfactory experience -one that has definitely not been resolved to our satisfaction. Definitely do not recommend!”
Helpful Report
Posted 2 weeks ago
Hi Jenny, thank you for your feedback. We are disappointed to hear about your frustration. Following a review with the local business owner, we want to reassure you that at no point was your installation unsafe. When our team identified older components that would not meet upcoming regulatory updates, they proactively brought the entire system up to current standards—completely at our expense. The completed installation has passed all independent compliance checks. Harrisons remains committed to supporting you and standing behind the quality and safety of all our work. Thanks, Customer Care
Posted 2 weeks ago
Peter
Verified Reviewer
“Very disappointing experience. The service seems to depend heavily on which local owner you deal with. Mine cancelled the appointment just an hour beforehand and never got back to me, despite multiple attempts to contact them. I’m also concerned about warranty support. My understanding is that the warranty sits with the local business owner rather than Harrisons itself. I would recommend checking who is responsible for honouring it and what happens if the local owner stops responding.”
Helpful Report
Posted 1 month ago
Hi Peter, Thank you for sharing your feedback. We are truly sorry to hear about your cancelled appointment and the difficulty you had following up with your local representative. This is certainly not the standard of service we expect for our customers. We also want to clarify how our warranties work: while your local Harrisons business owner is your primary contact, your installation and warranties are backed by the nation-wide Harrisons brand and network. Should a local owner ever be unavailable, Harrisons Head Office is here to ensure your warranties remain supported and honored. Thanks, Customer Care
Posted 3 weeks ago
Anonymous
Unverified Reviewer
“Tried to contact for a quote Quick to respond then nothing Harrys been on holiday will get straight onto it Enquired on 28 July it's the 14th September.”
Helpful Report
Posted 1 month ago
Andrew.
Unverified Reviewer
“Terrible comms. Have rung a number of times and no one ever calls back. Would not go with these people. They don't seem to care. System works, but at all not confident about after care.”
Helpful Report
Posted 2 months ago
Hi Andrew, We apologize for the lack of prompt communication. We understand your frustration and take our after-care seriously. Your account has now been reassigned to another business owner who will be reaching out to you directly to assist with any questions or support you need moving forward. Thank you for your patience, Customer Care
Posted 2 months ago
Johnny
Verified Reviewer
“Poor communication, overpriced, lack of product knowledge. Gave them multiple opportunities to come up to speed throughout the consultation process. Disappointing.”
Helpful Report
Posted 6 months ago
Hi Johnny, Thank you for taking the time to write a review. I am very sorry to hear that you were not happy with your experience. I will discuss this with the business owner involved and if you would like to discuss this further then please contact us on customer.care@hah.co.nz Kind regards, Customer Care
Posted 6 months ago
Carrie
Unverified Reviewer
“Would love to be able to review Harrisons solar if we ever even received a quote. I've called twice and sent in requests for quotes via website 4x now and not a single follow up from them. Thats when I'm trying to get info and give them money, not even after they have it.”
Helpful Report
Posted 7 months ago
Hi Carrie, Thank you for your feedback. My sincere apologies that we have not touched base with you around our Solar products. I can clearly see your requests around carpet but nothing for Solar. One of my team will contact you immediately. Again my apologies. Customer Care
Posted 7 months ago
Andus
Verified Reviewer
“Consultation seemed to go OK, consultant needed more info from a colleague about the installation before he could provide a quote, I never heard back. Followed it up, apologies, quote will be sent soon, blah, blah, still waiting. Care factor of zero from Harrisons solar. Disappointing, plenty of other options out there though.”
Helpful Report
Posted 8 months ago
Hi Andus, Thank you for your feedback. We’re really sorry to hear this and appreciate you bringing it to our attention. That’s not the experience we want anyone to have. Sometimes we do need to confirm technical details before issuing a quote, but we should absolutely be keeping you informed in the meantime. Please let us know if you would like to be seen by another business owner. Kind regards, Customer Care
Posted 7 months ago
Anonymous
Unverified Reviewer
“Worst customer service you could ever imagine.Months of water entering my roof. We will get back to you…….. inverter full of water. It ok just turn it back on. Says Harrison’s solar head office. Duty of care ?”
Helpful Report
Posted 8 months ago
Hi, Thank you for contacting us. I belive that the tech team have been in touch with you and organised a site visit. Kind regards, Customer Care
Posted 8 months ago
Mark And Shelley
Verified Reviewer
“Solar: Palmerston North. A small wait we were ok with to have a visit and discussion about the Solar package. We were impressed with the idea of the product and paid our deposit to lock in our purchase. Should the installation have gone smoothly, then we would have had no idea how bad the customer service from Harrisons would be (locally). It felt like the sale was made and then we were of little interest to our local rep. The install is contracted to another company. Our product was installed, however a part was missing so they said they were coming the next day. We planned our work schedules to be home, however no one turned up. 2 days later, someone “randomly” turned up, they could not get the system to work and the next day they found that we had a faulty inverter. We then received an invoice the next day asking for the other portion of the payment. Unreal, since they system was not working. During this time, not a word from Andrew our local rep. During this whole process his effort to reply to our emails were slim to minimal. During our frustration with no replies from Andrew we were forced to contact Customer service. They committed to following up, however they also did not come back to us on the day they promised and we needed to make another call. 19 days later from the date it was decided the inverter was faulty, we had an electrical certification booked. This was completed, however still no working solar system. Just over a month later we got a phone call from our installer and the new inverter had arrived and installed the next day. We have a great working system now, however the lack of Customer service is enough for us to warn people to consider what is important to them.”
Helpful Report
Posted 10 months ago
Hi Mark and Shelley, Thank you for taking the time to provide such detailed feedback. While I am pleased to hear that your solar system is now performing well, I would like to sincerely apologize for the experience you had getting to this point. It is clear that our communication fell short of the standard we aim for. Your frustration regarding the lack of updates from your local representative, the scheduling issues with the contractors, and the premature invoicing is completely understandable. This is not the seamless experience we want for our customers. Please be assured that your comments regarding the local service in Palmerston North have been noted and will be used for internal review to ensure better coordination between our sales reps, contractors, and the head office. We appreciate your patience throughout the inverter replacement process. Kind regards, Customer Care
Posted 10 months ago
Manfred
Unverified Reviewer
“I normally try to avoid leaving negative reviews, but my experience with Harrison Northland / Harrison Solar leaves me no other choice. I contacted Harrison Solar because I was interested in installing a solar system to ensure backup power during outages and being off the grid. Craig from Harrison Northland provided me with an offer, and based on their positive reviews, I trusted that I was making the right decision. Unfortunately, that turned out to be a big mistake. The installation process was problematic from the start. After the system was only half installed, it became clear that essential components were missing. These had to be ordered, and then nothing happened for weeks. When the installation was finally completed, the system still didn’t work. After hours of attempts and multiple phone calls, it became evident that the system would not start up properly. Even “Give Energy,” the supplier of the batteries used in Harrison systems, could not resolve the problem. Several remote attempts were made to get the system running, but eventually it was determined that the system required a new computer board. After several more weeks, the replacement board arrived—only for me to discover that it was used. All the seals were broken, and one of the connector housings was partially damaged. Meanwhile, I learned something even more concerning: the system sold by Harrison is not made for being off the grid. When the battery becomes depleted, it can not use the energy produced by the solar panels to restart. The inverter must be connected to the grid for that to happen. This means the system does not provide the level of independence I was originally promised. At that point, I asked Harrison to remove the system entirely. Overall, this experience has been frustrating, time-consuming, and deeply disappointing. Harrison insisted that Give Energy would never send out something used, lukylie I could prove on pics that it was that way, and if I had not seen it, I would have ended up with an old damaged board. I would strongly caution others to verify all technical claims and product capabilities before committing to an installation with this company.”
Helpful Report
Posted 11 months ago
Hi Manfred, Thank you for taking the time to share your review. Your feedback is important to us. I sincerely regret to hear that you are dissatisfied with the process and that your expectations have not yet been met. I can confirm that our Technical Team is currently engaged with you on your system. I will follow up with them immediately to ensure they provide you with a comprehensive update on their progress. We appreciate your patience as we work to resolve this. Kind regards, Customer Care
Posted 11 months ago
Sam
Unverified Reviewer
“I do not rate Harrisons workmanship very highly. I was very disappointed to discover they had caused a leak on my roof. When I approached management my concerns were passed on and were not honored. They did not take resonsibility even though I had a roofing company in to diagnose the cause of the leak to confirm it was caused by solar installation done by Harrisons solar.”
Helpful Report
Posted 11 months ago
Hi Sam, Thank you again for your patience. First, I want to sincerely apologize that you are disappointed in the way that your complaint was initially being handled. We regret any frustration this has caused. We understand that our installer was working with you to lodge an insurance claim, particularly as the installation had occurred three years ago. The goal was to ascertain that the screw fixing was indeed the cause of the issue, and we were assured that the installers were prepared to resolve the matter once that was confirmed. We remain committed to assisting you through this process and ensuring a final resolution. If you have any further difficulties or if the matter is still unresolved after taking the next step with the insurer, please reach out directly to customer.care@hah.co.nz so that we can follow this up immediately. Kind regards, Customer Care
Posted 11 months ago
Anonymous
Unverified Reviewer
“Didn’t put the hot water on same phase as solar. Never return calls like they say they will. I’m on my 3rd inverter in 6 years. Maybe they should stick with curtains”
Helpful Report
Posted 11 months ago
Hi, Thank you for bringing this to my attention. I am very sorry to hear that you have experienced some issues with the product and communication. I have sent this to our tech team to ivestigate immediately. Thanks, Customer Care
Posted 11 months ago
Arthur
Verified Reviewer
“We are totally dissatisfied with Harrisons. We opted for a GivEnergy Battery (because Musk is a tyrant) and 14 Aiko panels and have had no savings at all, plus we keep having short power outages as evidenced by all the appliances having to be re-set, approximately once a week. They say it is the data upgrades that are causing it, or can you send a photo of the problem, but the technicians and sales people have no experience of the GivEnergy product. It turns out we were the first ones to install it with the team in Auckland, although they only informed us of that when they had the head honcho overseeing the installation to ensure the first one went well. It didn't. They had to re-wire their initial job when we were plunged into darkness the next day. They don't know anything about the product, they don't provide any satisfaction via their call centre, they have no advice on how to set up the app to maximise our savings, no follow-up on questions asked, no idea of the optimal reserve setting for the battery or why. What a waste of $25K. Clearly just a process of selling in the product and nothing else matters when they have the money. If they had a zero option I would be giving that.”
Helpful Report
Posted 1 year ago
Hi, Thank you for your feedback and I am very sorry to hear that you are not happy with the service or product. I have raised this with the technical team to investigate this further. Kind regards, Customer Care
Posted 1 year ago
Anonymous
Verified Reviewer
“We used Harrison’s Solar for our install and have regretted this decision entirely. Harrison’s did zero to ensure that the expensive system that we had payed for actually functioned properly. As an example our electrician (prior) installed two Tesla car chargers that were supposed to be supplying electricity using the solar panels and battery storage but the reality was that very little of our home usage was being supplied by our 13.6 KW + battery system which was funnelling the ‘excess’ generation at 8 cents/kwh back into the main grid and our electric bills remained high at $500 per month. When we choose not to continue using Harrison’s they sent us an invoice of $1500 as an ‘administrative fee’ to change over access to our system to another company … this costs nothing to actually do.”
Helpful Report
Posted 1 year ago
Hi, Thank you for your feedback. I am very sorry that you are not happy with your experience with Harrisons. I have discussed this with the business owner involved and understand that you had both ourselves and another company installing equipment for you. If you would like to discuss this further please contact us via the Customer Care team, customer.care@hah.co.nz so that we can answer your questions. Kind regards, Customer Care
Posted 1 year ago
Scott
Verified Reviewer
“Took three months to get someone to fix an issue. No one at head office bothers to ring you back. You can leave all the messages you like. Wouldn't go near them.”
Helpful Report
Posted 1 year ago
Hi, Thank you for your feedback Scott. I can see that there are daily notes on your case and there have been many people involved. I understand that there were some requests from you, around the inverter location, that did not meet health and safety regulations. I believe that we have needed to negotiate placement with you of your inverter and that this was installed yesterday. Kind regards, Customer Care
Posted 1 year ago
Letti Couaran
Unverified Reviewer
“My advise, stay away from this company people! I am reaching out here because my patience has run out after months of dealing with unresolved issues. We have 21 or 22 solar panels on our roof, yet our power bills have been horrendously high, reaching $350 in the middle of summer. Upon investigation, we realized that our inverter is not working. I have been in contact with Kevin, who always responds promptly to emails but fails to take any meaningful actions. This circus has been going for 1.5 months! We were promised an electrician but he is always away or too busy. Despite my suggestion to use other available electricians in Queenstown, Kevin insists on using this specific technician. When I attempt to call him for updates, my calls are never returned! We organised our own technician as soon as we realised we had an issue with our invertor and he confirmed that the inverter is the problem. This should be covered under warranty, yet all we get is continued delays and no resolution after almost 2 months.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Install went quite smooth until I went to cook dinner and found the installer had disconnected my oven and hob …tried to contact local rep and installer several times via phone and txt with no response…I had to call out an electrician at extra cost to me to remedy the problem.. after install every time I try to contact local Harrison rep he fails to reply for a couple of days so very frustrating.. it’s been over a month now and my import/export meter is still not installed.so can’t use the solar to its full potential”
Helpful Report
Posted 2 years ago
Paul Housley
Verified Buyer
“Whole experience has been second rate, from errors on the quote and not honouring all the conditions as per NZ consumer law. Damage to my roof, rubbish left on site. Very very slow to rectify problems. Still working through this process. Zero follow up from Auckland franchisee to ensure satisfaction with installation and product.”
Helpful Report
Posted 2 years ago
Hi Paul, Thank you for your review and I apologise that you have not been happy with your experience. I have followed up with the team and see that your TV has been delivered, the panels are being cleaned for you next week and the roof has been repaired. I apologise for the breakdown in communication. Thanks, Customer Care
Posted 2 years ago
Ben Perry
Verified Buyer
“Useless and over priced”
Helpful Report
Posted 2 years ago
Hi Ben, Thank you for your feedback, I am sorry to see that you were not happy with your dealings with Harrisons. I can see that there were some issues and delays with your installation. I apologise for this, we like to ensure that our customers are happy and confident with the products. We do have a new Business Owner in your area and if you would like to discuss your job further, then I will connect you with him. Kind regards, Customer Care
Posted 2 years ago
Harrisons Solar is rated 4.4 based on 1,097 reviews
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