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Harrisons Solar Reviews

4.5 Rating 1,035 Reviews
87 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,035 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.3 out of 5
Read Harrisons Solar Reviews
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Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Erin Riordan
Unverified Reviewer
“Paid deposit 2 months ago still waiting for insullation have tried ringing and emailing no contact very very bad service would not recommend harrisons”
Helpful Report
Posted 6 years ago
Hi, Thank you for your feedback. I am very sorry to hear this. I will contact the Business Owners now and discuss with them. Kind regards, Customer Care
Posted 6 years ago
Nardine
Verified Reviewer
“I had a terrible experience trying to get insulation installed. I chose Harrison’s not because it was the cheapest but because the install duration worked well for me. Then unfortunately the date kept getting moved out without consultation. I called to explain that I travel frequently and I need certainty around dates. We confirmed a date that would mean to had to change travel, I agreed. Then a day before the agreed upon install, I got a call to postpone again. Extremely poor customer service.”
Helpful Report
Posted 6 years ago
Hi, Thank you for your feedback. I was sorry to hear that you have had disruptions to agreed plans. Please contact us if the job has not been completed or you would like to discuss further. customer.care@hah.co.nz or 0800 00 33 55 Kind regards, Customer Care
Posted 6 years ago
Warwick
Verified Reviewer
“Product took a long time to be installed. Then when installed they put the panels in the wrong place so I have two panels being completely shaded and barely even produce power. Have asked three times for this to be rectified but still waiting. Just keeping excuses.have asked for my flybuys twice but still no flybuys.signed up to Meridian as they were offering 500 bonus flybuys now they say I won’t get them as I didn’t tell them I was signing up with Meridian.”
Helpful Report
Posted 6 years ago
Hi Warwick, Thank you for your feedback. I have contacted your business owner and asked him to sort out these issues for you. I will follow this up but should you wish to talk to me direct then please contact: 0800 00 33 55 Kind regards, Customer Care
Posted 6 years ago
Anonymous
Verified Reviewer
“We installed 20 panel system mid 2016 at a cost of 17896.00 ( job no EJC100102) and the savings have been dismal. The whole experience with the Harrison's has not been as good as I was led to believe it was going to be. The 50% deposit was paid but installation took weeks to happen. That was the first warning sign that this was a mistake.I had turned down cheaper quotes from Genesis and Solar City as your local franchise guy came across very well with his presentation. I have asked for a technician to check my system as it may not be functioning properly. However it looks like my emails to the franchise holder are being ignored.”
Helpful Report
Posted 6 years ago
Thank you for your feedback and taking the time to let us know the issues that you are having. We do have a new Business Owner in your area so your communications may have been overlooked. Please feel free to make contact with us so that we can arrange for someone to discuss this further. Please contact us via 0800 00 33 55 or customer.care@hah.co.nz
Posted 6 years ago
Rachel Wastney
Verified Reviewer
“Power bill has tripled in winter and is higher in summer compared to before the 12 panels were installed. Nobody will get back to me about this. Have sent in copies of power bills as asked for, nothing comes back. Tired of having to make the first contact. Extremely expensive system that now costs us more for power. Wish it had never been installed.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Product ok but service of Harrisons representative and their subcontractors not good - job left unfinished, no health and safety plan provided although requested.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Absolutely shocking service. I had to chase up all the way to have my job completed. He came up with all excuses under the sun. I'm sure you won't be putting this review on yr websight. Which defeats the purpose of reviews !”
Helpful Report
Posted 6 years ago
We are glad that the job is complete and understand your frustrations of the install being delayed due to water under the house. Due to the fact that the installer would need to lie in the water and have his hands up around electrical cabling, this is, for obvious reasons, a health and safety issue. Thank you for your valuable feedback.
Posted 6 years ago
James.
Verified Reviewer
“Installation not completed, worked for only 7 days. NO after sales service. Plenty of phone calls and emails. Has been off for 6 weeks so far.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Installer waljed off the job....had to wait 3 more weeks for install...installed someone else's panels which were the cheaper ones from what we ordered...had to wait to have them changed....system does not give us enogh hot water and there are only two of us living here...”
Helpful Report
Posted 7 years ago
Pam Adams
Verified Buyer
“I signed up on the 17 August 2017 to receive insulation in my property. I was advised that it would be installed in 6 weeks. It is now the 02 November 2017 and I have never heard from Harrisons energy again since the 17 August.”
Helpful Report
Posted 7 years ago
Thank you for your contact Pam. I understand that there have been delays with the Auckland Council Rates Scheme and this is now being actioned.
Posted 7 years ago
Wendy Jackson
Verified Buyer
“I phoned months ago to say the I-vent system we had installed was still leaving condensation on the windows on cold mornings and was told that they would get someone to come and adjust it for us. We even had a small amount of condensation last week. Nobody has ever been or called. We had another company come and tell us it is because we should have two motors and more outlets in the size our house is.”
Helpful Report
Posted 7 years ago
Mark Davis
Verified Buyer
“Panels not aligned as expected, very poor after sales service, if fact still waiting for it to happen I guess I will have to contact the salesperson again. Not impressed will not be recommending to anyone.”
Helpful Report
Posted 7 years ago
Harrisons Solar is rated 4.5 based on 1,035 reviews
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