Harrisons Solar Reviews

Name: Harrisons Solar
Address: 418, Lake Road, 418, Lake Road, Auckland
Rating: 4.44

4.4 Rating 1,097 Reviews

86 %

of reviewers recommend Harrisons Solar

Company Reviews

Metrics

Info

4.4

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 00 33 55

Email:

customer.care@hah.co.nz

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Harrisons Solar 5 star review on 26th May 2024

Kathy Mac

Harrisons Solar 5 star review on 19th May 2024

David Grainger

Harrisons Solar 5 star review on 17th April 2024

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Harrisons Solar 5 star review on 7th April 2024

Richardand Stephanie McCaskill

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took over 6 months after giving the first Deposit for the Installation to be Completed... The subcontractor that Harrison used Installed the panels incorrectly and had to return to install them the correct way. This was after he decided not to show up for the date I was given for the Initial installation. Unfortunately, this was just the tip of the iceberg of the delays regarding the installation. Unprofessional and terrible experience. I would not recommend Harrison's to anyone..”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. I understand that there were several issues with your installation relating to isolation, scaffolding, and illness. I appreciate that this was very difficult for you and I am sincerely sorry that we were unable to change, or control some of these circumstances. Kind regards, Customer Care

Posted 4 years ago

“Took over 6 months after giving the first Deposit for the Installation to be Completed... The subcontractor that Harrison used Installed the panels incorrectly and had to return to install them the correct way. This was after he decided not to show up for the date i was given for the Initial installation. Unfortunately this was just the tip of the iceberg of the delays regarding the install. Unprofessional and terrible experience. I would not recommend Harrison's to anyone..”

Helpful Report

Posted 4 years ago

“So disappointed in this product. Nothing was explained properly so have spent thousands of dollars on solar panels that pretty much don't do bugger all. Out of pocket with no power.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. I am sorry to hear that you are not happy with the product, please contact us via customer.care@hah.co.nz so that we can try to work out what is happening with your system. Kind regards, Customer Care

Posted 4 years ago

“The panels installed by Harrison's are rated to 3.7KW, the inverter to 5KW. There panels have never performed more than momentarily greater than 3KW. This is even on a 30 degree plus day early afternoon when the sun is directly above them. I have continually contacted Harrison but little has been done about it. If you want solar look else where!”

Helpful Report

Posted 4 years ago

Hi David, Thank you for taking the time to give us your feedback. I have asked one of my Solar specialist agents to contact you directly via email to see how we can help you. Kind regards, Customer Care

Posted 4 years ago

“Made appointment, didnt keep it, Promised to arrange new time, nothing heard, cant be to interested in selling product.”

Helpful Report

Posted 4 years ago

Hi Bill, Thank you for your feedback. I see that you had a booked appointment for the 22/2/22. I will follow up with the Business Owner as to why this didn't happen and what he intends to do. Sincere apologies for this, this is not how we like to treat our customers. Kind regards, Customer Care

Posted 4 years ago

“Poor Communication”

Helpful Report

Posted 4 years ago

“App for Tesla battery not working on Samsung phones since app upgrade - Harrisons bounced us onto Tesla who say that the problem is the Samsung phone, however, Samsung sells more phones than Apple! Are we now expected to buy an IPhone to manage the app? We can't manage the battery without the app. or see/manage the power usage or solar panel input. Next steps - consumer council or Fair go??”

Helpful Report

Posted 5 years ago

“I have been trying to get someone to call me for over a week, Very Poor communication.”

Helpful Report

Posted 5 years ago

“We have read the wonderful reviews and would like to be able to add to them however your receptionist Fiona was quite rude when my husband rang. We are doing a new build and were going to use Harrisons solar. Fiona told him that you are not taking on anymore work at the moment. She did not speak nicely and didn't even wait for the phone call to finish properly before hanging up on my husband. We are appalled by her telephone mannerism. So disappointing.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I was so sorry to hear of your experience, I have checked with all the Business Owners and we do not have a Fiona within our company. I would love to be able to help you however and put you in contact with the Business Owner in your area. We are all definitely interested in your job and would love to talk to you further. Please contact our Customer Care team on 0800 003355. Kind regards, Customer Care

Posted 5 years ago

“We installed solar without a battery in our previous house and it worked really well. More than happy. When we moved we decided to install the battery system ...it was a lot of money. The idea was to run our house on solar and we were told that the system we had invested in would do that. More than enough. Several months later and high power bills we are currently dealing with the Harrison local agent. We are not happy.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I was sorry to hear that you were not happy with your experience. Please contact Customer Care to discuss this further. customer.care@hah.co.nz Kind regards, Customer Care

Posted 5 years ago

“The installer of the solar panel inverter managed to damage my office ceiling alongside where they had been working on the install. Insurance sorted it out but left me with a $500 insurance excess to pay as the installer claimed it had been like that previously (rubbish). Disappointing. Andrew from Harrison's Wellington otherwise good to deal with.”

Helpful Report

Posted 5 years ago

“If you want a Fronius inverter and decent panels, these are the guys to go to. I suggest you look for alternatives though, because beyond the good components used, the service and installation is an absolute nightmare. Poor communication, wrong wiring, poor advice and service re: wifi connectivity, scratched and dented roof, quotes you for the job and then suddenly asks for more money because 'he quoted you wrong'. I guess you get the flavour by now, but these weren't even all the issues we had to deal with.”

Helpful Report

Posted 6 years ago

“the talk was excellent the delivery and install was sub par they make it up as they go along a sub contractor fitted panels who did not give a toss”

Helpful Report

Posted 6 years ago

“I contacted Harrisons almost a month ago who said they would get Carl to call me. I got the call quickly & he asked me to send last 6 months power bills to him of which I did the same day. He advised me based on my last charges a battery & panels installed would be just over $32k all up as educated guess of which I was still interested but I never heard a thing again. They obviously don't want my custom, Matt.”

Helpful Report

Posted 6 years ago

Hi Matt. I understand Carl has been in contact with you now, Regards, Harrisons Customer Care

Posted 6 years ago

“I dutifully filled out the form asking for a quote to install solar energy. A woman called me to book a visit. The morning of the booked visit a man called to say he would not be visiting but he would call back later to discuss my requirements. He never did. Rubbish customer service before I have even ordered anything. Not at all confident that anything would ever be done even if I had been able to order a system. I have the feeling I've had a narrow escape.”

Helpful Report

Posted 6 years ago

“Paid deposit 2 months ago still waiting for insullation have tried ringing and emailing no contact very very bad service would not recommend harrisons”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback. I am very sorry to hear this. I will contact the Business Owners now and discuss with them. Kind regards, Customer Care

Posted 7 years ago

“I had a terrible experience trying to get insulation installed. I chose Harrison’s not because it was the cheapest but because the install duration worked well for me. Then unfortunately the date kept getting moved out without consultation. I called to explain that I travel frequently and I need certainty around dates. We confirmed a date that would mean to had to change travel, I agreed. Then a day before the agreed upon install, I got a call to postpone again. Extremely poor customer service.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback. I was sorry to hear that you have had disruptions to agreed plans. Please contact us if the job has not been completed or you would like to discuss further. customer.care@hah.co.nz or 0800 00 33 55 Kind regards, Customer Care

Posted 7 years ago

“Product took a long time to be installed. Then when installed they put the panels in the wrong place so I have two panels being completely shaded and barely even produce power. Have asked three times for this to be rectified but still waiting. Just keeping excuses.have asked for my flybuys twice but still no flybuys.signed up to Meridian as they were offering 500 bonus flybuys now they say I won’t get them as I didn’t tell them I was signing up with Meridian.”

Helpful Report

Posted 7 years ago

Hi Warwick, Thank you for your feedback. I have contacted your business owner and asked him to sort out these issues for you. I will follow this up but should you wish to talk to me direct then please contact: 0800 00 33 55 Kind regards, Customer Care

Posted 7 years ago

“We installed 20 panel system mid 2016 at a cost of 17896.00 ( job no EJC100102) and the savings have been dismal. The whole experience with the Harrison's has not been as good as I was led to believe it was going to be. The 50% deposit was paid but installation took weeks to happen. That was the first warning sign that this was a mistake.I had turned down cheaper quotes from Genesis and Solar City as your local franchise guy came across very well with his presentation. I have asked for a technician to check my system as it may not be functioning properly. However it looks like my emails to the franchise holder are being ignored.”

Helpful Report

Posted 7 years ago

Thank you for your feedback and taking the time to let us know the issues that you are having. We do have a new Business Owner in your area so your communications may have been overlooked. Please feel free to make contact with us so that we can arrange for someone to discuss this further. Please contact us via 0800 00 33 55 or customer.care@hah.co.nz

Posted 7 years ago

“Power bill has tripled in winter and is higher in summer compared to before the 12 panels were installed. Nobody will get back to me about this. Have sent in copies of power bills as asked for, nothing comes back. Tired of having to make the first contact. Extremely expensive system that now costs us more for power. Wish it had never been installed.”

Helpful Report

Posted 7 years ago

Harrisons Solar is rated 4.4 based on 1,097 reviews