Harrisons Solar Reviews

Name: Harrisons Solar
Address: 418, Lake Road, Auckland
Rating: 4.46

4.5 Rating 977 Reviews

86 %

of reviewers recommend Harrisons Solar

Company Reviews

Metrics

Info

4.5

Based on 977 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.3 out of 5

Visit Website

Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Harrisons Solar 5 star review on 17th April 2024

Brianand Carol Shearer

Harrisons Solar 5 star review on 7th April 2024

Richardand Stephanie McCaskill

Harrisons Solar 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We installed 20 panel system mid 2016 at a cost of 17896.00 ( job no EJC100102) and the savings have been dismal. The whole experience with the Harrison's has not been as good as I was led to believe it was going to be. The 50% deposit was paid but installation took weeks to happen. That was the first warning sign that this was a mistake.I had turned down cheaper quotes from Genesis and Solar City as your local franchise guy came across very well with his presentation. I have asked for a technician to check my system as it may not be functioning properly. However it looks like my emails to the franchise holder are being ignored.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to let us know the issues that you are having. We do have a new Business Owner in your area so your communications may have been overlooked. Please feel free to make contact with us so that we can arrange for someone to discuss this further. Please contact us via 0800 00 33 55 or customer.care@hah.co.nz

Posted 5 years ago

“Power bill has tripled in winter and is higher in summer compared to before the 12 panels were installed. Nobody will get back to me about this. Have sent in copies of power bills as asked for, nothing comes back. Tired of having to make the first contact. Extremely expensive system that now costs us more for power. Wish it had never been installed.”

Helpful Report

Posted 5 years ago

“Product ok but service of Harrisons representative and their subcontractors not good - job left unfinished, no health and safety plan provided although requested.”

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Posted 5 years ago

“Absolutely shocking service. I had to chase up all the way to have my job completed. He came up with all excuses under the sun. I'm sure you won't be putting this review on yr websight. Which defeats the purpose of reviews !”

Helpful Report

Posted 5 years ago

We are glad that the job is complete and understand your frustrations of the install being delayed due to water under the house. Due to the fact that the installer would need to lie in the water and have his hands up around electrical cabling, this is, for obvious reasons, a health and safety issue. Thank you for your valuable feedback.

Posted 5 years ago

“Installation not completed, worked for only 7 days. NO after sales service. Plenty of phone calls and emails. Has been off for 6 weeks so far.”

Helpful Report

Posted 5 years ago

“Installer waljed off the job....had to wait 3 more weeks for install...installed someone else's panels which were the cheaper ones from what we ordered...had to wait to have them changed....system does not give us enogh hot water and there are only two of us living here...”

Helpful Report

Posted 5 years ago

“I signed up on the 17 August 2017 to receive insulation in my property. I was advised that it would be installed in 6 weeks. It is now the 02 November 2017 and I have never heard from Harrisons energy again since the 17 August.”

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Posted 6 years ago

Thank you for your contact Pam. I understand that there have been delays with the Auckland Council Rates Scheme and this is now being actioned.

Posted 6 years ago

“I phoned months ago to say the I-vent system we had installed was still leaving condensation on the windows on cold mornings and was told that they would get someone to come and adjust it for us. We even had a small amount of condensation last week. Nobody has ever been or called. We had another company come and tell us it is because we should have two motors and more outlets in the size our house is.”

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Posted 6 years ago

“Panels not aligned as expected, very poor after sales service, if fact still waiting for it to happen I guess I will have to contact the salesperson again. Not impressed will not be recommending to anyone.”

Helpful Report

Posted 6 years ago

Harrisons Solar is rated 4.5 based on 977 reviews