Harrisons Solar Reviews

Name: Harrisons Solar
Address: 418, Lake Road, 418, Lake Road, Auckland
Rating: 4.46

4.5 Rating 1,052 Reviews

86 %

of reviewers recommend Harrisons Solar

Company Reviews

Metrics

Info

4.5

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.2 out of 5

Visit Website

Phone:

0800 00 33 55

Email:

customer.care@hah.co.nz

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Harrisons Solar 5 star review on 26th May 2024

Kathy Mac

Harrisons Solar 5 star review on 19th May 2024

David Grainger

Harrisons Solar 5 star review on 17th April 2024

Brianand Carol Shearer

Harrisons Solar 5 star review on 7th April 2024

Richardand Stephanie McCaskill

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of time new plymouth branch they won't sell single solar panels to customers they would rather rip you off with an expensive system. They are not rv friendly.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. RV's, caravans, boats are not our market. There are companies that specialise in this product and they would be better suited for your needs. Our product is not designed for that type of use and to buy a single panel from us would not be covered by warranty and irresponsible of us to sell to you. Kind regards, Customer

Posted 2 years ago

“What with all the hype, the google searches that state: Harrisons Solar - West Coast | Westport | Greymouth | Hokitika this company offers NO SERVICE to the West Coast region at all; there is nothing, nil, zero. I spent an hour going through the online request-a-quote bulldust, only to receive a call telling me they have no service agents in the West Coast and if one becomes available they will advise me. You advertise as the largest solar provider in NZ yet you walk away from an entire region? What the hell is wrong with sending someone a few times a month from Christchurch, Nelson, etc to provide a service.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I am sorry that this has caused you such frustration. We continue to strive to find good Business Owners to cover all regions but this is not easy. We also need to find installers for these regions as well and again this is not easy. We do have Business Owners in Christchurch and Nelson but they are completely snowed under covering their own regions. Always looking for new people if you think that this is something that you would be interested in or know someone in the area. Kind regards, Customer Care

Posted 2 years ago

“NO contact over 6 weeks, spoke to agency 4 times still nothing, would not reccomend this company to have any work done. VERY POOR!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I am sincerely sorry that the Business Owner has not come back to you. We value our customers and this is not acceptable to us. I will be following up with the Business Owner myself to see why this has happened. Kind regards, Customer Care

Posted 2 years ago

“The installation went well however the after care service from Wanganui installer has been atrocious. I have solar wires touching the roof and have been trying to get them addressed since Mar 2023. I have continually following up with the installer to no avail. Am now going to be discussing with head office.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I believe that the installer has been out today and put that one cable back into the clip. I am very sorry that there was a delay in rectifying this for you. I am glad that this is now resolved. Kind regards, Customer Care

Posted 2 years ago

“Taken 7 months since we paid deposit and all we have had is comment that we are in the queue. Just about to ask for refund.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I will chase up the product arrival dates and get the Business Owner to come back to you with an update. Kind regards, Customer Care

Posted 2 years ago

“Chose an option from the company’s suite and had the system installed a couple of years ago and it’s still not operating properly in my opinion. If the inverter from day one is constantly ramping up and shutting down is the system operating properly? Once you pay your money then it’s not the product thats faulty but a third party . . . . . or you can pay more to fix it 🙃 Was looking to install another system but why would you🤷”

Helpful Report

Posted 2 years ago

Hi, Thanks for your feedback. I believe that the Business Owner and the Installer are looking into things for you. I will chase that up for you now. Kind regards, Customer Care

Posted 2 years ago

“My panels were installed poorly there were holes left in my walls and i had absolutely NO follow up support. I have since contracted another company to "Future Energy" to fix everything so i can achieve my goal of being self sufficient only to find that a lot of the panels do not work see attached photos. i spent $20k with harrisons and I recommend you dont do the same. regards Tony Trotter”

Helpful Report

Posted 2 years ago

Hi Tony, Thank you for your feedback. I see that we installed your system in 2018 and the business owner has been out to help you with reconnecting your Wifi when you changed your router in 2020. We were unaware that you were having any issues with your panels, thank you for letting us know. The business owner has checked your site on line and reported a case to Solar Edge for you. We will follow this up with you as soon as we can. Kind regards, Customer Care

Posted 2 years ago

“If you deal with Alex Warren assure that you have done some research on energy suppliers so you can tell him what supplier you would like to go with. Otherwise he'll just run on a forecast of Harrisons preferred solar provider Octopus where no doubt they get a kick back and won't disclose this to you. Also be prepared to wait. Harrisons will overcommit and under deliver when it comes to installation. If possible make an agreement to pay less if installation isn't complete by a certain date.”

Helpful Report

Posted 2 years ago

Hi Khushdeep, Thank you for your feedback, our solar expert will be contacting you to discuss this further. Kind regards, Customer Care

Posted 2 years ago

“Just wanted to let head office know if you are not aware, this is the worst service we have EVER had from any company. We had the panels and batteries installed before Christmas, paid a huge amount of money and am now waiting for new batteries to arrive, This has been very stressful, we had to do a lot of follow up ourselves before anything happened, we thought everything was set to go and had to let the provider know it was not working, very disappointing, it is now approaching close to two months and yet we still are unable to use something we have paid for. I think is important that you know of the service we are getting under your name. I am guessing once again we will have to chase up to find out about the batteries, it has been 2 weeks and yet no o e has had the decency to update us. I guess once payment is made, customer is forgotten. Payment was basically expected straight after installment. We did you bit. I think my partner gave a good review straight after installment as well because we thought the workers were great, little did we know it was not working and continue to not be. A faulty battery cannot be helped but bad customer service can be, we were even told $100 would come our way to make up for the inconvenience, don't say it if you don't mean it right? Not seen a cent. When asked about Harrisons from friends, family and colleagues, as more people are interested in sar, what am I expected to say. I do hope you value your company name and appreciate the time I took to write this. Julie Reihana 276 Sutherland Road RD3 Whakatane”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for bringing this to our attention. I have my Solar team looking into this now. We have had some delays with products coming into the country but this should be communicated to you at all times. I apologize for the lack of updates and that this has left you feeling stressed and disappointed. My colleague will contact you today to discuss this further. Kind regards, Customer Care

Posted 2 years ago

“The installation was fine, although carried out by Whitburn Electrical. The install was delayed by a few weeks as Harrisons forgot to order the scaffolding. Have yet to receive the Certificate of Compliance for the install (install took place early November). Have received zero fly buy points and there has been no follow up in regards to an app to use to monitor the solar production. I can't recommend Harrisons at all, so save yourself time and stress and use a different solar provider.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I believe that the monitoring system has now been set up for you and I am just following up about your Fly Buys and COC. Please do not hesitate to contact us if there are any further issues. customer.care@hah.co.nz Kind regards, Customer Care

Posted 2 years ago

“Not impressed with first contact made by regional manager. I'm pretty sure he doesn't want my cash. I'll look for a company that offers the customer service I am looking for.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. I am very sorry to hear that you have not received the response that you were looking for. Please contact customer.care@hah.co.nz and we can try to assist you further. kind regards, Customer Care

Posted 3 years ago

“Took over 6 months after giving the first Deposit for the Installation to be Completed... The subcontractor that Harrison used Installed the panels incorrectly and had to return to install them the correct way. This was after he decided not to show up for the date I was given for the Initial installation. Unfortunately, this was just the tip of the iceberg of the delays regarding the installation. Unprofessional and terrible experience. I would not recommend Harrison's to anyone..”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. I understand that there were several issues with your installation relating to isolation, scaffolding, and illness. I appreciate that this was very difficult for you and I am sincerely sorry that we were unable to change, or control some of these circumstances. Kind regards, Customer Care

Posted 3 years ago

“Took over 6 months after giving the first Deposit for the Installation to be Completed... The subcontractor that Harrison used Installed the panels incorrectly and had to return to install them the correct way. This was after he decided not to show up for the date i was given for the Initial installation. Unfortunately this was just the tip of the iceberg of the delays regarding the install. Unprofessional and terrible experience. I would not recommend Harrison's to anyone..”

Helpful Report

Posted 3 years ago

“So disappointed in this product. Nothing was explained properly so have spent thousands of dollars on solar panels that pretty much don't do bugger all. Out of pocket with no power.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. I am sorry to hear that you are not happy with the product, please contact us via customer.care@hah.co.nz so that we can try to work out what is happening with your system. Kind regards, Customer Care

Posted 3 years ago

“The panels installed by Harrison's are rated to 3.7KW, the inverter to 5KW. There panels have never performed more than momentarily greater than 3KW. This is even on a 30 degree plus day early afternoon when the sun is directly above them. I have continually contacted Harrison but little has been done about it. If you want solar look else where!”

Helpful Report

Posted 3 years ago

Hi David, Thank you for taking the time to give us your feedback. I have asked one of my Solar specialist agents to contact you directly via email to see how we can help you. Kind regards, Customer Care

Posted 3 years ago

“Made appointment, didnt keep it, Promised to arrange new time, nothing heard, cant be to interested in selling product.”

Helpful Report

Posted 3 years ago

Hi Bill, Thank you for your feedback. I see that you had a booked appointment for the 22/2/22. I will follow up with the Business Owner as to why this didn't happen and what he intends to do. Sincere apologies for this, this is not how we like to treat our customers. Kind regards, Customer Care

Posted 3 years ago

“Poor Communication”

Helpful Report

Posted 3 years ago

“App for Tesla battery not working on Samsung phones since app upgrade - Harrisons bounced us onto Tesla who say that the problem is the Samsung phone, however, Samsung sells more phones than Apple! Are we now expected to buy an IPhone to manage the app? We can't manage the battery without the app. or see/manage the power usage or solar panel input. Next steps - consumer council or Fair go??”

Helpful Report

Posted 4 years ago

“I have been trying to get someone to call me for over a week, Very Poor communication.”

Helpful Report

Posted 4 years ago

“We have read the wonderful reviews and would like to be able to add to them however your receptionist Fiona was quite rude when my husband rang. We are doing a new build and were going to use Harrisons solar. Fiona told him that you are not taking on anymore work at the moment. She did not speak nicely and didn't even wait for the phone call to finish properly before hanging up on my husband. We are appalled by her telephone mannerism. So disappointing.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. I was so sorry to hear of your experience, I have checked with all the Business Owners and we do not have a Fiona within our company. I would love to be able to help you however and put you in contact with the Business Owner in your area. We are all definitely interested in your job and would love to talk to you further. Please contact our Customer Care team on 0800 003355. Kind regards, Customer Care

Posted 4 years ago

Harrisons Solar is rated 4.5 based on 1,052 reviews