Harrisons Solar Reviews

4.5 Rating 947 Reviews
86 %
of reviewers recommend Harrisons Solar
4.5
Based on 947 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.2 out of 5
Read Harrisons Solar Reviews
Visit Website

Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

Write Your review

Tell us how Harrisons Solar made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Harrisons Solar 5 star review on 24th March 2024
Lynleyand Bim Dewes
Harrisons Solar 5 star review on 24th March 2024
Lynleyand Bim Dewes
Harrisons Solar 5 star review on 11th March 2024
Norman Judd
Harrisons Solar 5 star review on 12th February 2024
Anonymous
Harrisons Solar 5 star review on 28th January 2024
Nairn MacGibbon
Harrisons Solar 5 star review on 28th January 2024
Nairn MacGibbon
Harrisons Solar 5 star review on 4th October 2022
Dale And Barb Shaw
25
Anonymous
Anonymous  // 01/01/2019
While I am happy with the installation process and the system itself, unfortunately my salesperson is very unresponsive to emails, if they have better customer service, I would be happy to recommend.
Helpful Report
Posted 3 months ago
Hi, Thank you for your feedback. I am sorry to hear that you are getting a lack of response and communictation from the business owner. We will touch base with you today. Kind regards, Customer Care
Posted 3 months ago
solar panels have been installed, but poor communication, long delays and no follow-up. Still waiting for power hookup 2 months after installation. Would not recommend.
Helpful Report
Posted 5 months ago
Hi Ian and Wendy, Thank you for bringing this to my attention. I will contact the Business Owner immediately and investigate what is happening. Kind regards, Customer Care
Posted 5 months ago
Didn't phone back when initially contacted, had to follow up. Did not turn up in time for site assessment, had to call. Was helpful on site but took ages to come back to us, had to call to find out that what we wanted to do wasn't possible, so asked for a price on what was possible and still have not heard back. Going elsewhere.
Helpful Report
Posted 10 months ago
Hi Sonia, Thank you for your feedback. I apologise that you did not get the service that you expected and deserved. I will follow up with the business owner around what the issues were here. If I can be of any further assistance then please come back to me. customer.care@hah.co.nz Kind regards, Customer Care
Posted 10 months ago
The poor rating is not product-related but service related. The installation administration was very poor.
Helpful Report
Posted 1 year ago
Hi Bevan and Joslyn, Thank you for your feedback. I can see that there were some issues with weather and some product delays as well. I apologise for the issues and also for it causing delays in your installation. We appreciate the feedback and continue to look at our processes and ways that we can improve our services. Kind regards, Customer Care
Posted 1 year ago
The product is great. The installers were great. The communication of the salesperson who set everything up was bad. he was hard to get hold of and didn't bother to check with us to see if we understood how the product worked or if we were satisfied with the service.
Helpful Report
Posted 1 year ago
Hi, Thank you for the feedback and I am so glad that you are happy with the product. I apologise that you did not feel that the communication and after sales service was there. That is disappointing. I will get one of my energy specialist team to make contact with you. Kind regards, Customer Care
Posted 1 year ago
I am super disappointed and frustrated with the level of service, lack of communication and poor professionalism from what was discussed and ordered. I chose Harrisons Solar Manawatu because I had two great experiences with two different Harrisons Auckland Carpet Franchises. Initially in July 2022 I met with Andrew McNabb from Harrisons Solar Manawatu. He came to quote, inspected, measured, looked at my house, advised that the house roof was not suitable, but gave the stand-alone garage as a good option. Andrew checked the size of the roof, power supply inside the garage, and the Electrical panel inside the house. He also had a person with him who he was training, so explained everything as he was going with him and with me. Andrew worked out some figures and gave me costings for 10 LG panels. The only thing he mentioned was possibly the weight of them on the garage roof, but I said I would sort this, and have it reinforced just to be sure. Completely happy with everything at this stage, Andrew seemed knowledgeable and personable. We agreed on a timeframe for possibly December, but more likely January 2023, as I wanted to get the roof painted and new beams to ensure that everything all perfect for the new panels, Andrews response time for communication when initially booking and paying was very swift, and only 2-3 days wait time for response later in the year. This year I can’t say the same. He made contact for the balance of the 50% on the 16th of January, which I paid, and he said his Installer would be contacting me to book a time. I received a phonecall on the 28th of February from the Installer saying he would be there in 10 minutes to check out the slope of the roof, and whether he would need scaffolding, etc, as he was planning a Thursday install. I said I was at work, but luckily I had Electricians in my house doing some work, and they could give him access to the areas he needed to look at. Later in the day he makes contact to inform me that the power supply in the garage isn’t sufficient for my new panels so he can’t install, and that even if he could he thinks he could only fit 8 panels, not 10. I query this saying “Andrew definitely checked everything out, and and said we could fit 10 and that everything was good to connect with the power in the garage”, his response was “Andrew uses One Roof for working it out, that’s not accurate and I can’t connect up to that power for Solar ”. I arrive home to find my Electricians telling me that the Installer had told them what they needed to do (put a trench across from house to garage with the upgraded wiring), only for them to say, “sorry, you need to talk to the homeowner, we are only contracted for the work we are currently doing, you need to speak with her”. I then ring Andrew that day, 28th February at 3.54pm, as I’m confused and not sure what happens next. Andrew was the one who initially checked everything when quoting and selling me the product, I wanted clarification on what happens now, he is supposedly the “expert” and my contact person, I left a message and asked him to please call me. I also contacted my Electricians office to see if I could get a quote for rewiring from the house to my garage, as I am feeling anxious about not being able to get my panels. As of 16th January I had currently outlaid $7,731 and have nothing to show for it, and have had my power company changed, my outside meter changed, my roof reinforced, and painted, nails replaced a lot has happened work and costwise in anticipation of the panels. Then, just to completely confuse me I receive a call from the Installer the next day, Wednesday 29th Feb at 9.04am to say everything is OK for install Thursday, and that he had spoken with the Inspector, and even though not optimal with that wiring, he would be allowed to install and get consent signed off on it as it was, with the recommendation of upgrading the wiring, so he would still be coming the next day. 8 Solar panels were installed on Thursday 1st March with black rails. Andrew had still not returned my call, but saying that, I received a call from his number on Thursday 1st March at 7.18pm, which lasted for 15 seconds. I spoke into the phone multiple times, but no response. If it was an accidental call I would have expected a text message or something saying, “sorry, called you by accident”, or if his battery went dead and he couldn’t talk a message once charging such as “sorry, my battery died, will call you back”. Nothing, no contact. On Monday 6th March I did receive an invoice, which is the only contact I have had, and there was an acknowldgement about change in panels on it. It said: I have added a credit for the 2 panels that were not installed - it was a tight fit. I also noticed on the invoice that I am still being charged for the upgrade to black rails for ‘10’ rails. Andrew had made contact swiftly last year when he was upselling me to the new black rails! My recommendation is don’t assume all Harrisons Franchise owners are equal. Trusting that someone who owns a franchise which specialises in Solar as their business does not mean they are knowledgeable or professional! If Andrew does not have the skill to make those assessments at the initial assessment and quote stage, then he needs to get professional people who can to do that. I shouldn’t have been sold the wrong amount of product, I was expecting 10 panels, and it’s lucky I didn’t buy a battery. And you have to wonder why he would use a product for measuring how many panels are going to fit which his own installer says isn’t accurate! And why 7 months on from my booking this job am I finding out that my wiring is not what it should be! I could have budgeted for this and had it ready in advance, I didn’t need that level of stress.
Helpful Report
Posted 1 year ago
Hi Helen, Thank you for taking the time to write this. I am very sorry that this has been a stressful experience for you. I will be looking into this job for you and investigating what has happened. We will be in touch with you very soon. Kind regards, Customer Care
Posted 1 year ago
Hi Helen, I believe that Andrew has been in touch and you have come to a resolution. Thank you for bringing this to our attention so that we could help to resolve this. Kind regards, Customer Care
Posted 1 year ago
After the sale went through, the salesperson was very unresponsive. It took roughly 4 months after the initial install date before all the issues were finally ironed out and even then the inverter, quoted at 5kw was actually 4.8 and appears to only function at 4.6 With all that being said, we have had no problems since and we have had the system for roughly a year now
Helpful Report
Posted 1 year ago
Hi, Thank you for taking the time to give a review. I was sorry to hear that it took a little time to get some of the install issues ironed out. With a 5Kw system, this is the maximum that it can produce on a very bright and sunny day. To produce an average of 4.6Kw to 4.8Kw is very good. I will get the Business Owner to contact you and go over a few things with you. kind regards, Customer Care
Posted 1 year ago
The local owner was not interested in going that little bit extra that makes takes the product and experience from either less than or just acceptable to truly outstanding, communication was only done at my initiation and was slow and minimal. The installation work was below standard with the team having to come back after the electrical inspection called them back and clean up electrical cables left hanging, the main cable coming back from the solar panels to the inverter cuts directly across the opening access to the attic. The Installer also left an 'L' shaped angle plate attached to my roof that they used as an anchor point while installing the panel's. The owner just dumped the panels into the app without caring that they are on a pitched roof and in different orientations. I like the power saving I am getting and like solar but I don't know if next time I want a solar system I will be coming back to Harrisons, something would need to change for me to do that. I think the local franchise owner and the install team have let Harrisons down, for what is probably a highly acceptable product.
Helpful Report
Posted 1 year ago
Your local representative needs to smarten up his act. He is good at selling but his follow-up is very poor. Installation team were very good.
Helpful Report
Posted 1 year ago
Hi, Thank you for taking the time to give us your feedback. I will discuss the after service care with this business owner and look at his processes. I am glad that the install team did a great job. Kind regards, Customer Care
Posted 1 year ago
The administration lady who took my call was very rude and unhelpful. It was off putting. The man who rang me back to set up an appointment was nice and helpful but I had already chosen to go elsewhere.
Helpful Report
Posted 1 year ago
Hi, Thank you for your feedback. I was shocked to hear that you felt someone was rude to you and I apologise for that. We certainly value our customers and try to do our best to accommodate everyone. I wish you well with your Solar adventure. Kind regards, Customer Care
Posted 1 year ago
Still incomplete, have been awaiting the electrical expert for 3 weeks. Solar it working at the shed but nothing at the house. We do not have the ability to monitor the activity of the solar. Final process incomplete
Helpful Report
Posted 1 year ago
Hi Barry and Carol, Thank you for your feedback. I am sorry to hear that there have been some delays with your system. I know that there has been a lot of illness and delays across the board and I apologise for this. I have contacted the business owner to follow up and touch base with you immediately. Kind regards, Customer Care
Posted 1 year ago
We had initially 16 LG panels installed, satisfied we upgraded to 26 panels within 2 months. Installation and performance was much greater then expected. As we were very happy with Harrison we decided last year to get the Tesla Powerwall 2. We wanted the original installer, James, but due to Covid and other circumstances that was not possible in a timely manner. OMG, what a difference, installation with discussion on placing the units including stories of extra cost due to cable length finally was done to satisfaction. App. Not working, just given a phone number still waiting for the e mail with instructions. 1 month later circuit breaker keeps dropping, after phone calls finally got Jerez, the technician, back, more cables and another circuit breaker later, powerwall is going again. Still no App, same 0800 number again to sort it out myself. 3 months later powerwall stops working. Call the Harrison rep., told he can’t do anything told to-call Tesla support. Calling Tesla and 59minutes later finally got everything, including the App, running, apparently our system was not registered so we had to send photos of the data plate to them so they could find it. Once Tesla found us support from them was great, system running, operator worked with me with great patience to not only fix the problem but making sure I have the Tesla App up and running. Even called back after some hours to check up. 5 star for Tesla online support. The next day send a message to our harrison rep, just got a snappy reply like “how was it working if it wasn’t registered”. Really? I am a customer not a technician, I don’t know, told him to call Tesla to find out.
Helpful Report
Posted 1 year ago
Hi Peter, Thank you for taking the time to give us feedback on your experience. I am sorry to hear that this was a frustrating process. We have been in contact with Tesla this morning and are having a meeting to discuss ways to improve this experience and ways to improve the process going forward. Again thank you for your feedback so that we can improve on this process. Kind regards, Customer Care
Posted 1 year ago
May be good products but poor servicers and support from this company.
Helpful Report
Posted 1 year ago
have received good remediation work through bad workmanship but no help in how to download apps as promised and to go over the system . I don't know if its working or not
Helpful Report
Posted 2 years ago
Hi, Thank you for your feedback, I have contacted the Business Owner and they are going to touch base with you and go through all of your questions and concerns. Thank you for letting us know. Kind regards, Customer Care
Posted 2 years ago
Happy with the product but not so happy with the service. Never saw the business owner after we paid the deposit. Never got shown how the app works. Still waiting for the free tv to turn up.. not that impressed at all with the service
Helpful Report
Posted 2 years ago
Please ask that your Solar Solution team to contact me and arrange a consult and also arrange that the voucher be sent to my address.
Helpful Report
Posted 2 years ago
Early days yet but we think the product is good. Spent more on the panels that have longer warranty. We have had solar installed before so have something to compare to. The service has been quite lacking. Spent over $16k but nobody from Harrisons has come to inspect or view the final product, or check with us regarding our satisfaction. It 'seemed' like - once they had a signed agreement and deposit, the personal service disappeared. When they had the entire $ amount - no coms at all. Which unfortunately is their reputation.
Helpful Report
Posted 3 years ago
Product is Great. After Sales Assistance is Poor, no help to understand how to get the best out of your system. You need to ensure customers understand how it works 'after installation'
Helpful Report
Posted 3 years ago
Hi, thank you for taking the time to give us this feedback. I have been in touch with the business owner. Kind regards, Customer Care
Posted 3 years ago
Had base system put in a year ago(8 panels, inverter . . They wont call me back now, too busy taking easy money
Helpful Report
Posted 4 years ago
Hi, Thank you for your feedback. I believe that Daryl did quote you for extra panels but you chose not to proceed. Daryl also came to your house recently to assist you with your new modem but there was no mention of you wanting to pursue more panels. Daryl will get in touch with you today and discuss how we can help you going forward. Kind regards, Customer Care
Posted 4 years ago
Totally agree with the below posted a few weeks ago totally on the button. Whilst its a very slick marketing job franchisees are just selling the stuff and don't have an in depth knowledge of solar and are just interested in getting a sale not sure if they are the same curtain and blind sales people doing solar as well. I see their ad was on Fair Go, my advise is get three quotes. . It is very clear to me that Harrisons are under resourced in terms of field support -also no formal help desk that relies solely on being able to contact one person. There are no local spare parts and relies on SolarEdge to diagnose faults off-shore, to then agree to release parts -in all unacceptable delays with uncertainty when repairs would be completed i.e. delivery from USA including the local installer having the time. Finally, I had in writing a commitment to have our install done prior to Christmas - the installer was unaware resulting in me having to followup in the absence of prior updates from Harrisons. In summary, Harrisons do not possess within their business model a quality service delivery capability i.e. responsive, honouring commitments or followup - is one about making excuses for 'this is how it is'. These suggest local under-investment for what otherwise is a quality SolarEdge product. My mistake in not checking these support areas out prior to an expensive purchase.
Helpful Report
Posted 4 years ago
Hi, Thank you for your feedback. I will pass this to Management. Just to reassure you, Curtain and Blind franchisees do not sell Solar. Kind regards, Customer Care
Posted 4 years ago
Harrisons Solar is rated 4.5 based on 947 reviews