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Harrisons Solar Reviews

4.5 Rating 974 Reviews

86 %

of reviewers recommend Harrisons Solar

Company Reviews

4.5

Based on 974 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.3 out of 5

Visit Website

Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Harrisons Solar 5 star review on 17th April 2024

Brianand Carol Shearer

Harrisons Solar 5 star review on 7th April 2024

Richardand Stephanie McCaskill

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Harrisons Solar 5 star review on 11th March 2024

Harrisons Solar 5 star review on 12th February 2024

Harrisons Solar 5 star review on 28th January 2024

Nairn MacGibbon

27

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally agree with the below posted a few weeks ago totally on the button. Whilst its a very slick marketing job franchisees are just selling the stuff and don't have an in depth knowledge of solar and are just interested in getting a sale not sure if they are the same curtain and blind sales people doing solar as well. I see their ad was on Fair Go, my advise is get three quotes. . It is very clear to me that Harrisons are under resourced in terms of field support -also no formal help desk that relies solely on being able to contact one person. There are no local spare parts and relies on SolarEdge to diagnose faults off-shore, to then agree to release parts -in all unacceptable delays with uncertainty when repairs would be completed i.e. delivery from USA including the local installer having the time. Finally, I had in writing a commitment to have our install done prior to Christmas - the installer was unaware resulting in me having to followup in the absence of prior updates from Harrisons. In summary, Harrisons do not possess within their business model a quality service delivery capability i.e. responsive, honouring commitments or followup - is one about making excuses for 'this is how it is'. These suggest local under-investment for what otherwise is a quality SolarEdge product. My mistake in not checking these support areas out prior to an expensive purchase.”

Posted 4 years ago

Hi, Thank you for your feedback. I will pass this to Management. Just to reassure you, Curtain and Blind franchisees do not sell Solar. Kind regards, Customer Care

Posted 4 years ago

“Can not link into power app. Have had no replay to receive help.”

Posted 5 years ago

Thank you for your feedback. I have contacted your Business Owner and asked him to make contact with you directly and assist you with this issue. Should you have any further issues please contact us on customer.care@hah.co.nz Kind regards, Customer Care

Posted 5 years ago

“From day one the unit did not perform as discussed with the sales rep. We were told the unit would be big enough for the size of the house and would only need one fan. Being the case, this was more economical than your competitors. However, we have had the technician return on multiple occasions to try and make the unit more efficient. It did not get rid of condensation in the winter and the summer kit is virtually useless. Turns out a single fan is not sufficient for the size of the house. If we were informed of this from the start then we may have gone elsewhere. I am expecting this problem to be resolved at no additional costs to us. Look forward to your response. Regards Paul”

Posted 6 years ago

“I find the customer service to be very poor so far, The system was due for to installed 20th October, then booked for the 15th November with the installation company. On the morning of the installation the installation company phone me to tell me the parts where not available. No one from Harrison's has contact me, to tell what is happening. It would have been nice to know before the actual date of install, so I did not have to take a day off.”

Posted 6 years ago

“everything went wrong, i was told everything including battery would go into shed then i had to dig one drain then i got told i had to dig another drain in which at this stage i cancelled putting in the battery when everything was connected about 4 weeks late they did nt bring in the WII FI pack and was told it was a 5 minute job, a week later i rang and was told another story about distance, well there is internet right beside the inverter and another week later still waiting, communication not good”

Posted 6 years ago

Apologies for the inconvenience. We understand that the local franchise has been in touch with you to assist with wifi. Please contact us on 0800 00 33 55 if you have any other concerns. Regards Harrisons Customer Care.

Posted 6 years ago

“We have had no contact from your agent since we paid the deposit on the 03/08/17, we have had the installers come round and install the wiring and inverter 30/09/17 and have had the solar panels brought around when they we suppose to fit they found they had the wrong brackets 04/10/17 and we have had no further contact since. Unsure as to what is supposed to be the normal installation time but I think if memory serves me correct it was suggested 4 - 6 weeks from payment of deposit and now we are sitting around 10 weeks.”

Posted 6 years ago

“Had to continually chase them to get the install done. then chase them some more to get the meter changed. Useless. Have not heard from them since, so much for the follow up we were promised. No such thing as customer service.”

Posted 6 years ago

“CONSULTATION EXCELLENT, INSTALL TEAM EXCELLENT, RESOLUTION OF PROBLEMS SLOW, HARDWARE PROBLEMS NOW FIXED, SOFTWARE ISSUES STILL NOT COMPLETELY FIXED. HMMM, WONDERING IF YOU ARE EVER GOING TO FINISH THIS PROJECT PROPERLY?”

Posted 6 years ago

“We ordered the solar installation in early august,and are still waiting.”

Posted 6 years ago

“The installer was meant to bring a bracket to attach to the wall, but missed communication . Harrison guy was not helpful took too long to get contact with my tenant. When the heat pump was installed , it didn't work very well there we have to call the Harrison contact and they get the installer to follow up ... Now its being fixed but I just visited my tenant and noticed that the heat pump is not installed straight , its not level... not impressed ! I'm sick of having to go through the same scenario again !!”

Posted 6 years ago

“Not very happy with the whole experience, the contractor who put in the ventilation system put extra wholes in the ceiling and just left them there, left the "rubbish" excess piping in the house (didnt take it away with him) and also left the house with the front door unlocked when i gave him my cellphone number to call when he was just about to leave so i could come home and lock the house when he was leaving. Informed the Harrisons sales person AND the company who installed and no one bothered to contact us about it.”

Posted 6 years ago

“Initial consult was great then let down immensely by the chosen installers who postponed several times then only part installed as they said that measurements weren't taken properly so had to order more product, then we heard nothing back from them and had to constantly chase. In the end I had to ring our consultant who wasn't even aware that the install hadn't happened (I would have thought a consultant would have tracked this). I can't remember how long it took now but I think it was about a month of me chasing with the product being part installed. Then we weren't left with instructions on how to use it, so again I had to contact the consultant who emailed instructions and we've never heard from them again to see if we were happy. We had a heat transfer as well as I-Vent installed, but one of our bedrooms upstairs the air that blows into it through the night is so cold it's like aircon that I'd turn it off if I could, but I don't think we can shut down just one vent. We have less condensation so the IVent product is working, however all in all I would not rate or recommend Harrisons due to the experience.”

Posted 6 years ago

“Installers were fine. Product has made no difference in heat and i have more condensation and mold.”

Posted 6 years ago

Hi Joanne I am sorry to hear that. We will be in touch as this is very unusual. We get wonderful feedback about our i-vent product so we need to arrange a time to check what is affecting your systems performance. Kind regards Harrisons Customer Care

Posted 6 years ago

“I said to Harrisons Energy on 5/Jul: "as things currently stand you shouldn't ask me for a reference". SolarEdge's behaviour has offended me in two ways. Offence #1 is that SolarEdge sprang some extra terms and conditions on me after I'd already committed to the purchase, and those Ts & Cs contain something I consider unfair, so I haven't accepted them. Offence #2 is that the main monitoring and administration functions for my solar power system are hidden away behind those terms and conditions on a SolarEdge web server, and there appears to be no way for me to interact directly with my system over the household LAN. Harrisons Energy doesn't have enough influence with SolarEdge to get these things corrected. The upshot is that I have far less autonomy than I expected. If I had been able to make a properly informed decision, I would have given more serious consideration to Harrisons Energy's competitors.”

Posted 6 years ago

Hi Tom, Thank you for your feedback. We are definitely following this up with SolarEdge. Kind regards Harrisons Customer Care

Posted 6 years ago

“We were not given sufficient information by Daniel Carnihan on how changing our meter, which is a requirement of having solar fitted, to get the import/export facility of solar, would lose our day & night rate which we liked having for the efficiency. We have rung various suppliers and none of them offer day/night, plus import/export on a 3-phase supply. The expensive 'flat' rate which our supplier has now put us on is making it very difficult to justify spending the $14k on having it installed.”

Posted 6 years ago

“I had been thinking of contacting you stating my disappointment decided against it but since your email I feel l must make you aware. Because of my feelings l had not paid my last payment and was phoned by the salesman- not a word was said about was l satisfied etc- just pay up. I was sold a 7.2 heat pump which doesnt heat the passage as l had hoped- I was later advised that 2 x 5.00 pumps would be far more effective. The servicemen who did the installation were excellent- l have no complaint with them.”

Posted 6 years ago

“Purchased underfloor insulation, ground cover and ceiling insulation, paid cash, all went well until the installers refused to insulate where I have florescent tube lighting in the garage (which i might add DO NOT GET HOT IN ANY WAY!) Was left with half insulated under flooring meaning I might as well have not bothered. $250+ later cant remember the figure an electrician dropped the lights with chains which looks ridiculous. The insulation guys came back and finished the job. Overall the the guys doing the work were fantastic, the lack of knowledge of regulation at sale not too great. I was looking at solar with battery storage but reevaluated that position.”

Posted 6 years ago

Hi David Thank you for letting us know – we really do appreciate your feedback. I am glad we were able to come back and fix the situation and I understand that the condensation issue has improved as well with the ventilation system. Kind regards Harrisons customer care.

Posted 6 years ago

“"Poor communication. Wasn't told about additional fees from power provider, haven't received invoice confirming what was installed. Still waiting for confirmation job is finished and final paperwork but they took payment from my Q Card back on 11 Sept. Invoice doesn't match payment to Harrison's on my Q Card statement. Sorry but I expected more from a franchise like Harrison's”

Posted 6 years ago

Hi Annmaree. Apologies for the lack of communication. We will be in touch today to go over the install and the invoice. Kind regards Harrisons Customer Care

Posted 6 years ago

“Hi i brought a ventilation system to take the condensation away which it does but I'm unhappy about it makes my whole house colder as i didn't think it would due to the ventilation systems are advertised to make your house warmer & dryer so to me it only does half the job its suppose to.Also it is quite expensive to run which i wouldn't mind if it wasn't making my house colder.”

Posted 6 years ago

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Harrisons Solar is rated 4.5 based on 974 reviews