Few months ago I purchased a $7000 lounge from Warun Ponds Harvey Norman. That was part of many products purchased from that branch totaling to just under $20K. During purchase, I asked/paid for delivery and assembly. Lounge was delivered and delivery man refused to install to second floor ( which was clearly in the stated in the request where lounge will be will be installed) claiming it is heavy to carry. That furniture branch manager ( Nick ) and his assistant ( Booby) came around to save the sale and helped taking the lounge upstairs which was great. The problem is that lounge were connected with each other with some sort of slots/ hinges that I failed to to disconnect to run power cable under the seats . So, it looked like the hinges were damaged/ stuck . I aske Nick to help disengaging them but he said that I will need to pay for that service / fixing the damaged inserted slots ! I thought that was a poor after sale type of service specially where there no mistake from my end ! I made a complaint ref 364541 and received standard response " you are a very important customer to us !!". Made a follow up, but nothing happened. Sent another email / complaint to head office who passed me to 'admin' email and , again, nothing happened . that was two months ago. Basically, after sales customer service in Warun Ponds and specifically furniture areas requires to be VERY closely looked at. i STRONGLY recommend to to use this branch if you think after sales will be needed