Name: Harvey Norman
Rating: 2.66

“Tiffany she is good & response well, recommended the product is a always my needs, experience and knowledge well, thank you for her to severe me so well .”

Helpful Report

Posted 2 weeks ago

“I couldn't have had a more positive retail experience than I recently had in the Busselton Harvey Norman Furniture and Bedding Department and I can't thank Jade enough for the customer service I received. She was so thorough, easy to communicate with and had a wealth of knowledge, pointing out all of the Ellie product features and specifications. Nothing was too much trouble for Jade! I absolutely love my new Ellie two seater and one seater. The contemporary style; complete with curved backrests, tapered timber legs and textured fabric gives my sitting room a totally new look; plus, thanks to Jade, my products were delivered two days after my purchase.”

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Posted 2 weeks ago

“Best service and shopping experience in Bundaberg, long term professional team I have dealt with over a 20 years buying technology equipment, kitchen appliances, carpet, bar b ques and furniture Fantastic service again today 👏”

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Posted 2 weeks ago

“Be careful when accepting warranty replacement from Harvey Norman. My case no. 02090815, on delivery day, their delivery contractor refused to finish stacking my washer unless I paid an un-invoiced, undisclosed cash fee on the spot. I was forced to pay under duress just to get them to complete the basic installation. Worse, Harvey Norman and their frontline customer service team ignored my emails and broken their promises to resolve the issue. Is it company policy for Elitetrax Marketing Sdn Bhd to allow contractors to extort cash from customer at their doorsteps without an official invoice? Despite contacting their sales staff at the Southkey Midvalley Johor Bahru branch, they refused to assist. Written email has been consistently ignored too.”

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Posted 2 weeks ago

“Harvey Norman do not honour their customer satisfaction guarantee. When products are delivered in an unsafe manner and then stolen they blame the customer and make no attempt to even apologise for this failure. Blame is squarely placed on the customer, no compensation is given, no apologies, no following their own policies and procedures and no following their own terms and conditions. Their customer satisfaction guarantee is a complete and utter joke. Do not believe anyone who tells you otherwise, sales information is false and misleading as is any information about delivery of goods.”

Helpful Report

Posted 3 weeks ago

“Extremely Disappointing Experience with Harvey Norman I have had one of the most frustrating consumer experiences I have ever encountered with Harvey Norman. On 19 March 2026, I reported damaged goods and expected the matter to be resolved within a reasonable timeframe. Despite repeated follow-ups and ongoing communication, more than 14 weeks have now passed without a replacement being provided. What is most disappointing is not only the delay itself but the apparent lack of urgency and accountability in resolving the issue. As a customer, I have spent considerable time chasing updates and seeking a solution, yet the matter remains unresolved. When customers purchase products, they reasonably expect that damaged goods will be replaced promptly and that the retailer will stand behind its commitments. In my experience, Harvey Norman has failed to meet those expectations. The prolonged delay has caused significant inconvenience, frustration, and a complete loss of confidence in the company's customer service processes. I have followed the appropriate procedures, including engaging with Consumer and Business Services (CBS), but I am still waiting for a satisfactory outcome. No customer should have to wait over 14 weeks for a replacement of damaged goods. Based on my experience, I cannot recommend Harvey Norman to others. Potential customers should carefully consider the level of after-sales service they may receive if problems arise with their purchase. I sincerely hope Harvey Norman reviews its customer service practices and takes greater responsibility for resolving legitimate customer complaints in a timely and professional manner.”

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Posted 3 weeks ago

“Mr. Alvin Sim at the Harvey Norman Outlet was most patient and helpful in explaining the various laptops available for my usage. He was clear in his explanations especially when I have limited computer knowledge and language. He was attentive and recommended one that was within budget and most importantly, for my simple needs. Thank you”

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Posted 1 month ago

“Logan in Ashburton computer department went beyond to help us when we bought a new computer, and feel he is an asset to Harvey Norman.”

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Posted 1 month ago

“Matt from the computer department at Coffs Harbour solved my issue when no body else in town could help Matt went above and beyond to fix an issue on my phone Thanks again”

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Posted 1 month ago

“We needed to return a product to Harvey Norman Noarlunga and were more than pleased with the understanding and treatment we received. Shanice, Daytona and Dakota listened to us then facilitated a refund in the most pleasant, friendly and professional manner. We cannot thank these three people for the outstanding service they delivered - and with great senses of humour. We’ll be back!”

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Posted 1 month ago

“We needed to return a product to Harvey Norman Noarlunga and were more than pleased with the understanding and treatment we received. Shanice, Daytona and Dakota listened to us then facilitated a refund in the most pleasant, friendly and professional manner. We cannot thank these three people for the outstanding service they delivered - and with great senses of humour. We’ll be back!”

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Posted 1 month ago

“We looked at dinner chairs at store in castle hills home centre and the store customer service person (Kabir) was helpful so ended up buying 6 chairs after he assured us that stock is available in warehouse so we paid in FULL and leased a truck so we can pick up the chairs on weekend , at the warehouse we were told there is five only in boxes and one used !!! Seriously would anyone pay in full for used chair ?? 😡 is this your service level ? Again we had no choice but to get the five in truck and warehouse person assured us that the remaining chair will be there in a day or two ! Again no one called us for 3 days and when I called the warehouse they told us it’s coming mid June !!very disappointing. No apology no follow up . NEVER buying anything from Harvey Norman ever again Furthermore I am NOT paying for delivery the least you can do is deliver it for free . Honestly this is not acceptable.”

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Posted 1 month ago

“Hi I'm so happy to have met this salesgirl (JC) at parkway shopping Center . She’s really great and excellent service. She very considerate of customers, and attentive. She very helpful to help me a lot things. This is the first time I've meet so good and excellent person 🥰”

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Posted 2 months ago

“Harvey Norman DO NOT GIVE A FULL REFUND IF YOU HAVE CHOSEN THE INCORRECT ITEM, they take a 20% cancellation fee, what a joke a Family bisiness GREAD, they are not that cheap. service is very average, I will be buying from the opposition in future”

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Posted 2 months ago

“I created a photo book with Harvey Norman Photo Centre for my daughter 21st. I am sure that you can all appreciate the time and effort that goes into creating one of these books. The book arrived in time which was wonderful. However, once I opened it up, I quickly realised that it was full of photos that had been rotated and we now in the wrong orientation. It was 66 photo s in total. This meant that the photos were not only sideways, but also highly distorted. One photo now does not even have the people in the image! I reached out to Harvey Norman and they offered a refund or to preprint the book. Since this was such a special and significant gift, I requested it to be preprinted. They have come back to me and the only solution is that I upload all of the photos again and recreate the book from scratch. So essentially, to fix their mistake, I have to undertake the entire process of creating the book again. This will take me hours. It feels as though, they are wanting to make this so difficult for me, that I just give up and seek the easier option of a refund. I have requested the someone from Harvey Norman ring me, but I haven't heard from them.”

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Posted 2 months ago

“I bought a beautiful moveable bed on 2 April bed got delivered but the sales lady didn’t order brackets to put on moveable frame for headboard to attach. They arrived after 3 phone calls and 3 weeks then it didnt have the bolts so a terrible nightmare from Harvey Norman .when we got bolts they weren’t really right bolts but we made them work because was just over the whole experience. buyer beaware all your bits have been ordered. Dunedin Customer.”

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Posted 2 months ago

“Went into the new store in Sutton Coldfield & met a lovely young lady called Gray who was very knowledgable on a few products we were looking at, Friday Gray called us saying price has gone up on a certain product but would honour the price she had given us, again very charming & professional! Thank You Harvey Norman for choosing Gray, I am sure she is a great addition to the team!”

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Posted 2 months ago

“Absolutely appalling experience with Harvey Norman Head Office and the flooring department at the Maribyrnong store this week. The first installation team arrived only to tell us they could not complete the very job we had contracted Harvey Norman to do almost two months ago. A second team was then arranged, but they arrived 6 hours late, wasting an entire day. When they finally turned up, we were blindsided with news that the work would now cost an extra $4,000 and that we would need to vacate our home immediately for 2–3 days—none of which was ever disclosed during the sales process. Apparently the installer was asked to do a pre-inspection (something we only found out after the fact) but never did. What followed was even worse. Throughout the entire ordeal we were given multiple contradictory stories from different people, making it impossible to know what was actually true. At one point we even caught the store manager in an outright lie, which completely destroyed any remaining trust. The manager then refused to speak to us directly, instead passing messages through the salesperson rather than handling the issue professionally himself. When we proposed a reasonable compromise—that the store absorb one-third of the unexpected additional cost—we were told the manager would “rather cancel the job.” Even then, it still took almost a full day of arguing and negotiation before the store finally agreed to issue a full refund. Head Office has been no better. I was promised the matter would be investigated and that someone would call me back. Despite several follow-up calls, I have still received no response at all. This whole experience was defined by incompetence, hidden costs, contradictory information, dishonesty, and a complete lack of accountability. If you are considering Harvey Norman for flooring, especially the Maribyrnong store, I would strongly urge you to look elsewhere.”

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Posted 3 months ago

“Harvey Norman Broadway NSW has the best customer service. I bought my computer and printer from them in store.I always go to Harvey Norman first either in store or online. The manager contacted me recently about a heater that had been discontinued. He offered me a full refund. I was happy to wait until the new heaters come into stock and for them to send me one. Lovely guy. He emailed me 3 times and explained that he would follow up on the re order and keep me updated. I am elderly and this is good old fashioned service. So nice that it is still around amid the chaos.”

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Posted 4 months ago

“WONT POST MY REVIEW BELOW ON THEIR PAGE Useless seller and Harvey Norman just as useless bought Gourmet Easy Stainless Steel Dual-Sided Kitchen Mallet with Non-Slip Grip HAMER-LOVE 651357110623 https://www.harveynorman.com.au/gourmet-easy-stainless-steel-dual-sided-kitchen-mallet-with-non-slip-grip.html on 26/12 and incorrect tracking was sent to me. Have contacted Harvey Norman over 6 times to send new tracking as well as phoned them. It is 12/1 and they still have not supplied correct correct tracking and apparently seller is not responding to emails. Harvey Norman have been useless beware do not buy from them! Or this seller! Then would not post review on their page: Our staff have read your review on the gourmet easy stainless steel dual-sided kitchen mallet with non-slip grip. We value your contribution but unfortunately it did not meet all our review guidelines. UPDATE:I have now been sent an email saying they do not post to P.O. Boxes. If that was the case why was I sent a tracking???? I phoned to ensure the house address was added and had a miss attitude take my call. No apology, no willingness to help all attitude! You would think since I have been so polite since beginning of placing order and messed around, lied to and ignored someone at Harvey Norman online would assist nicely and promptly, lol nope! Now have said they will get it dispatched still no tracking number in the email advising me of this”

Helpful Report

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

Harvey Norman Reviews