“Thank you Jack at Harvey Norman Launceston. Jack gave prompt service, he displayed great knowledge on the products I bought. Jack has great customer service and a lovely personality. An employee to be treasured. Thank you Jack.”
“I watched the manager of a Harvey Norman store in Sydney write down a customer's phone number when on the phone and hand it to a cashier. When I asked about it, I was told they do it all the time. Is this normal? It doesn't seem very safe.”
“I'm a grown man i should have known better buying a garden shed from a television retailer, but i didn't expect to be hoodwinked either,Harvey used an unethical means of grabbing the small garden shed market by advertising a shed with dimentions of 1.64m in length,big enough for my solar battery install but when i opened the package i find out it is closer to 1.4m and the 1.64m referred to the roof measurement, not to worry HN a big multi national would do the right thing and refund, half a dozen back and forth with their online returns man Mark who continually asked the same question in an attempt to have me give up has led me here to warn others not to buy anything from HN online as there is zero recourse if you get hoodwinked as well.”
“This company thinks it can treat people with utter indifference.
They didn’t honour their advertised prices online - & even after they claim the item had been shipped - they cancelled the order.
DO NOT SHOP HERE!”
“I brought a washer at the morayfield store and was to get a $300 store credit when i went to spent it i was told that it had been used at Chadstone in Melbourne and i live in brisbane i was told i had to ring the Chadstone store to try and get evidence that i did not spend it so i guess i wont be getting the gift card as promised, will not shop there again.”
“Harvey Norman Chitta Mall Ara Dsara gave me extraordinary after-sales-service warranty support most recently. My Electrolux fridge digital micro panel controlling the temperature & others was found malfunctioning & defective. My complaint was attended by Mr. Wah. I would like to convey my humble gratitude & valuable thanks to Mr. Wah for his extraordinary service by going beyond extra miles in getting my fridge attended by technician on a fast pace mode & got the fridge replacement parts installed within 5 working days. He was extremely professional in his commitments, communication & promises he made was fulfilled. I give him 7 stars for his customer service capabilities. My hats on him. Harvey Norman certainly very blessed & gifted for having such a dedicated employee like Mr. Wah who had shown accountability & sense of belonging to loyal Harvey Norman repeat customers like me, thus making me to feel Harvey Norman as my first priority choice of supplier. Mr. Wah should deserve best employee award for his perseverance in handling defective warranty complaints. Employee like Mr. Wah is a great asset to the employer in adding tremendous values to stakeholders. Given an opportunity, I would sincerely wanted to pay a casual visit to meet Mr. Wah at Harvey Norman Chitta Mall to honor him lunch treat to show my sincere & honest appreciation to his extraordinary help & support rendered hence making me feel confident purchasing at Harvey Norman. One man like Mr. Wah had made significant differences the way I respect employee engagement at Harvey Norman. Thanks again Mr. Wah 🙏🏻🙏🏻🙏🏻”
“WE bought a fridge with the offer of a $200 voucher that made our mind up , the voucher never was sent to us , and on contacting Harvey Norman was told it had nothing to do with them , the voucher company just ran us Around its a con ,never will buy from them again .”
“Would like to give a shout out to Coral at the Nunawading store she could not have been any more helpful she new her Products inside and out and guided us into making the perfect purchase for us . Thank you so very much Coral. Cheers David &Lilian Tomlinson”
“Thank you to Maddie at Harvey Norman O’Connor for persisting with our claim for a damaged Fisher and Paykel fridge. It took two months but she was not going to give in. Well done Maddie, you the deserve five stars. We appreciated your work ethic.”
“I’d like to give recognition to Sales person Sri at Queensbay Mall Penang. He provided outstanding services and support to our purchase of new TV set. We really appreciated his customer services and patience 👍🏻”
“Only one star, not because of their product range or quality, which is great, but because the staff in Coffs Harbour white goods never answer the phone. This is endemic and should be investigated by Coffs Harbour Harvey Norman management, but I'm sure it won't be.”
“I bought a sofa bed paid $169 for a safe delivery and to set it up . They wanted me to pay for the remaining $1400 before I could check the product for damage they just ignored that . Well the product was damaged they refused to return it so I could get a refund or a replacement.. very disappointed then Jodie from Harvey Norman Norman organise someone to fix it at my house !! Seriously? I have been a customer of Harvey Norman for a long time they are worst than good guys I could have bought a better one for half the the price from T.emper and Webster Be aware customers before you order and get a delivery from these guys .”
“I have to I be honest. We've had only good experiences in harvey norman, kingaroy. In every department and with every staff member. Callum and Ollie delivered our new fridge with professionalism and good, pleasant manners, proving that young people are capable of organising company procedures. In fact, it's time young people took tbe reigns of responsibility as it's their turn. Callum and Ollie were very well mannered young men snd hard working too. .ichael, Daniel and Paige got us a fridge from another store as our order was on a slow boat, not from China, but Thailand and was going to take a couple if months.
The m manager, Craig certainly knows who to hire and he could d safely take time off with this group of workers. They seem close, more like a family. Truthfully, I just pop in sometimes because I just like being there.
I was so impressed wi t h Callum and Ollie. If any of this staff were my children or grandchildren, I'd be proud. Heather ps: I've made an error on the delivery question and I can't seem to ch a nge it. Harvey Norman did the delivery.”
“I visited Harvey Norman Hougang on August 2 (late afternoon) seeking assistance for a toner cartridge (Brother TN-1000) purchased on July 18 (receipt will be provided upon request)
Unfortunately, I was deeply disappointed by the service I received from Msr Bernard Chan
During our interaction, he raised his voice and responded with “Customer, so what?” — which left me shocked and upset
I had hoped for a simple solution and respectful communication
This experience has affected my trust in the Harvey Norman brand, and I no longer feel confident shopping at your stores
I sincerely hope Harvey Norman will review this matter seriously and provide training to ensure better service in the future
Concerned Customer”
“Epic Fail by Harvey Norman Fortitude Valley. This is Masterclass of What Not To Do
I made a click and collect purchase through Harvey Norman Fortitude Valley and confirmed the availability of stock. One hour and 45 minutes later, I attended the store to collect my order. Upon arrival, I was informed by a staff member that a “team meeting” had taken precedence and my order had not been picked.
After waiting an additional 25 minutes in store, only part of my order was available. That is right, Harvey Norman is actively selling stock they do not actually have.
I made it clear to staff that the remainder of the order would need to be posted. Today, I received a call informing me that not only is there still a balance of the order to fulfil, but I would also be expected to pay for shipping; this despite the error being entirely theirs.
I raised this with the staff member and the store manager, I was simply told again about the shipping fee, with zero ownership or customer care.
This is not a minor service slip. This is a complete failure of basic order fulfilment, inventory management and customer service. Harvey Norman, your systems are broken, your communication is appalling, and your customer experience is utterly unacceptable.
I will be lodging a formal complaint with ACCC. You are knowingly advertising and selling products that are not in stock, failing to fulfil orders, and then trying to shift the cost of rectifying your mistake back onto the customer.
Harvey Norman, you need to do better. This is a textbook example of how to lose a customer for life.”
“Avoid Harvey Norman Online Purchases Delivered from a 3rd Party! If the item is not sold is store you cannot return the damaged or faulty item to a Harvey Norman Store. You are stuck dealing with the 3rd party with little or no way of getting the item replaced or money back. The Harvey Norman Online Team don’t respond to email except when pushed. They have been avoiding my emails and only responded when I managed to get through to them via the phone. Still getting stuffed around with the Hyundai Air Compressor I purchased over a month ago. It was Damaged during delivery and it has been a nightmare ever since. I’m at a loss how a company as Large as Harvey Norman can take an order Online with upfront payment but doesn’t take any responsibility when the item is delivered damaged. Since when is Harvey Norman exempt from Australia’s Consumer Laws.”
“⭐ 1-Star Review — Extremely Poor Customer Service & Unacceptable Delays
I sent my coffee machine in for repair under Harvey Norman’s Product Care plan. It was assessed on 17 July and marked as repaired on 25 June, yet as of 11 July, I have not received it back — and nobody can tell me where it is.
I’ve called multiple times, been on hold for over 30 minutes, only to be hung up on or told that my case is under "management lock" — with no managers ever available to speak to. I've also sent 3 written enquiries and received no response. Every attempt to follow up has been met with confusion or silence.
It’s now been weeks with zero communication, no ETA, and absolutely no accountability. The whole process has been stressful and deeply frustrating.
This is not the service you expect when you pay extra for “Product Care.” I would strongly caution anyone considering this add-on to think twice — the lack of transparency and responsiveness makes it feel like a waste of money.
If I don’t get a resolution soon, I’ll be escalating the matter to Consumer Affairs Victoria and the ACCC.”
“I purchased the ROCCO OUT 4PC LOU/DIN SETTING $1,500, expecting quality and durability. The furniture has been hardly used and was kept covered for most of its life, following all care guidelines. However, upon removing the cover recently, I was shocked to find the wicker significantly deteriorated.
I contacted customer service, only to be told the product was 3 months out of the 2-year warranty and was offered no compensation, only a link to the supplier Good living global on care guidelines for the product. For an outdoor setting at this price point, I expected far better longevity and quality. It is unacceptable that a product marketed for outdoor use has not held up even with minimal exposure and proper care.
I am extremely dissatisfied with both the product and the lack of accountability from the supplier. I would not recommend this brand to others based on my experience.”
