“WONT POST MY REVIEW BELOW ON THEIR PAGE
Useless seller and Harvey Norman just as useless bought Gourmet Easy Stainless Steel Dual-Sided Kitchen Mallet with Non-Slip Grip
HAMER-LOVE 651357110623 https://www.harveynorman.com.au/gourmet-easy-stainless-steel-dual-sided-kitchen-mallet-with-non-slip-grip.html
on 26/12 and incorrect tracking was sent to me. Have contacted Harvey Norman over 6 times to send new tracking as well as phoned them. It is 12/1 and they still have not supplied correct correct tracking and apparently seller is not responding to emails. Harvey Norman have been useless beware do not buy from them! Or this seller!
Then would not post review on their page:
Our staff have read your review on the gourmet easy stainless steel dual-sided kitchen mallet with non-slip grip. We value your contribution but unfortunately it did not meet all our review guidelines.
UPDATE:I have now been sent an email saying they do not post to P.O. Boxes. If that was the case why was I sent a tracking????
I phoned to ensure the house address was added and had a miss attitude take my call. No apology, no willingness to help all attitude!
You would think since I have been so polite since beginning of placing order and messed around, lied to and ignored someone at Harvey Norman online would assist nicely and promptly, lol nope!
Now have said they will get it dispatched still no tracking number in the email advising me of this”
“Just want to say a big shout out and a thank you to Heidi and Rob for their amazing delivery service. Super professional and so helpful. It was a stinking hot day, lots of stairs and such a heavy fridge. It was no trouble at all for them. They just cracked on with the job. 5 STARs for these super humans. Appreciated you both for that hard gig. Cheers Debi :)”
“Would not use this online store again. Placed an order for whitegoods on 27/12/25 and used credit card and harvey norman gift vouchers. They took the vouchers and processed the balance payment from my credit card. Then the order was immediately cancelled with no explanation. Sent a complaint online and received some bland reply citing "security screening". They have not responded to my follow-up emails. So now I am out of pocket for the full amount and waiting for the promised refund in the next week.”
“Ordered a picture frame online on 24/12/25 from rothwell qld store showing there is stock and will be ready in 1hr. 5hr later received a message saying no stock. When I called the store they won't $70 more to sell me a different model. After calling the order refund took 5 days to appear in my bank. Still the item is available online at rothwell. Very unfair. Made a complaint no one cared get in touch very bad service”
“I ordered a headset online because the website said it would be ready for Click & Collect “within a few hours.” After paying, I received an email saying it would actually take about 1 month.
I went to the Woodville store to ask about it, and the staff explained that “extra time” on the website can mean weeks or a month. The way it was explained felt sarcastic and dismissive, which was really disappointing.
I cancelled the order, but now have to wait days for the refund. Overall, unclear information and poor customer service.”
“Cynthia in TV dept was knowledgeable, direct, personable, easy to converse with, and, in fact, witty. We very much appreciate her insights about the products and felt she dealt with us honestly. We felt no pressure but were being informed and felt we made our own decision. We are very happy with our final choice, and she made for a very accommodating haggling experience. Thank you, Cynthia, for the info about the TVs on offer. We would certainly seek you out for any further purchases in your field.”
“On Monday 24th November 2025 It was extremely nice of Atilla from the Chirnside Park Store to do the Hisense AX5100Q 5.1 Channel Dolby Atmos Soundbar - Black for $250 because the manager approved the authorisation. Also it was extremely nice of Atilla to bring it out to the car for me and to put it into the car for Leanne since I can't carry it due to having a left leg discrepancy.”
“On Monday 15th December 2025 It was extremely nice of Atilla from the Chirnside Park Store to do this for $599 because the manager approved the authorisation. Also it was extremely nice of Jason from the warehouse team to bring it out to the car for me and to put it into the car for Atilla since I can't carry it due to having a left leg discrepancy also it was extremely nice of him to drive me home.”
“we took delivery of our new lounge from HN yesterday morning.
The delivery guy and driver, Sayed and Philip, were prompt and polite.
They were efficient and organised and delivered and set up the 3 piece lounge in less than 30 minutes.
Very impressive.”
“Thank you Jack at Harvey Norman Launceston. Jack gave prompt service, he displayed great knowledge on the products I bought. Jack has great customer service and a lovely personality. An employee to be treasured. Thank you Jack.”
“I watched the manager of a Harvey Norman store in Sydney write down a customer's phone number when on the phone and hand it to a cashier. When I asked about it, I was told they do it all the time. Is this normal? It doesn't seem very safe.”
“I'm a grown man i should have known better buying a garden shed from a television retailer, but i didn't expect to be hoodwinked either,Harvey used an unethical means of grabbing the small garden shed market by advertising a shed with dimentions of 1.64m in length,big enough for my solar battery install but when i opened the package i find out it is closer to 1.4m and the 1.64m referred to the roof measurement, not to worry HN a big multi national would do the right thing and refund, half a dozen back and forth with their online returns man Mark who continually asked the same question in an attempt to have me give up has led me here to warn others not to buy anything from HN online as there is zero recourse if you get hoodwinked as well.”
“This company thinks it can treat people with utter indifference.
They didn’t honour their advertised prices online - & even after they claim the item had been shipped - they cancelled the order.
DO NOT SHOP HERE!”
“I brought a washer at the morayfield store and was to get a $300 store credit when i went to spent it i was told that it had been used at Chadstone in Melbourne and i live in brisbane i was told i had to ring the Chadstone store to try and get evidence that i did not spend it so i guess i wont be getting the gift card as promised, will not shop there again.”
“Harvey Norman Chitta Mall Ara Dsara gave me extraordinary after-sales-service warranty support most recently. My Electrolux fridge digital micro panel controlling the temperature & others was found malfunctioning & defective. My complaint was attended by Mr. Wah. I would like to convey my humble gratitude & valuable thanks to Mr. Wah for his extraordinary service by going beyond extra miles in getting my fridge attended by technician on a fast pace mode & got the fridge replacement parts installed within 5 working days. He was extremely professional in his commitments, communication & promises he made was fulfilled. I give him 7 stars for his customer service capabilities. My hats on him. Harvey Norman certainly very blessed & gifted for having such a dedicated employee like Mr. Wah who had shown accountability & sense of belonging to loyal Harvey Norman repeat customers like me, thus making me to feel Harvey Norman as my first priority choice of supplier. Mr. Wah should deserve best employee award for his perseverance in handling defective warranty complaints. Employee like Mr. Wah is a great asset to the employer in adding tremendous values to stakeholders. Given an opportunity, I would sincerely wanted to pay a casual visit to meet Mr. Wah at Harvey Norman Chitta Mall to honor him lunch treat to show my sincere & honest appreciation to his extraordinary help & support rendered hence making me feel confident purchasing at Harvey Norman. One man like Mr. Wah had made significant differences the way I respect employee engagement at Harvey Norman. Thanks again Mr. Wah 🙏🏻🙏🏻🙏🏻”
“WE bought a fridge with the offer of a $200 voucher that made our mind up , the voucher never was sent to us , and on contacting Harvey Norman was told it had nothing to do with them , the voucher company just ran us Around its a con ,never will buy from them again .”
“Would like to give a shout out to Coral at the Nunawading store she could not have been any more helpful she new her Products inside and out and guided us into making the perfect purchase for us . Thank you so very much Coral. Cheers David &Lilian Tomlinson”
“Thank you to Maddie at Harvey Norman O’Connor for persisting with our claim for a damaged Fisher and Paykel fridge. It took two months but she was not going to give in. Well done Maddie, you the deserve five stars. We appreciated your work ethic.”
“I’d like to give recognition to Sales person Sri at Queensbay Mall Penang. He provided outstanding services and support to our purchase of new TV set. We really appreciated his customer services and patience 👍🏻”
“Only one star, not because of their product range or quality, which is great, but because the staff in Coffs Harbour white goods never answer the phone. This is endemic and should be investigated by Coffs Harbour Harvey Norman management, but I'm sure it won't be.”
