Harvey Norman Reviews

Name: Harvey Norman
Rating: 2.67

2.7 Rating 121 Reviews

41 %

of reviewers recommend Harvey Norman

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2.7

Based on 121 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Harvey Norman 1 star review on 15th May 2025

Anonymous

Harvey Norman 1 star review on 20th January 2023

Carolynn P

Harvey Norman 1 star review on 31st October 2021

Anonymous

Anonymous // 01/01/2019

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“Rosa from HN Moorabbin was informative, helpful and honest in her recommendations for a Robo vacuum/mop. I did a comparative face to face shop with competing businesses and was reminded how some salespeople just ‘sell you’ without knowing the facts. Rosa made time to check all details and listened well before recommending what we needed. We are extremely happy with our experience there and her product recommendation. Thanks Rosa!!!!”

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Posted 1 month ago

“I would like to give a special thanks to Edwin Tang from Harvey Norman Jurong Point for his excellent service. Edwin was very helpful, patient and knowledgeable when assisting us with our laptop purchase. He explained the laptop specifications and functions clearly, and took the time to understand our needs before making recommendations. We really appreciated that he did not simply focus on making a sale, but genuinely wanted to make sure we chose a laptop that suited us. He also kindly assisted us with the installation of Microsoft Office and antivirus software, making the whole process much easier and more convenient for us. Overall, we had a very pleasant shopping experience thanks to Edwin’s professionalism and friendly service. Highly recommended, and thank you, Edwin!”

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Posted 1 month ago

“I ordered a product online, ask to pickup from another location. The website told me Cannington had stock and the estimated time to transfer from this store will be 2 to 3 weeks. It's 10km away mind you. 5 weeks later I call them and our conversation boiled down to: "Nah its our stock! other store cant have it because its our stock!" despite the website telling me stock will be transferred in first place. I know 5 years old with more brain power and discernment. Does not give two damn about the customer experience. All I heard was "If I do not make a buck why should I care". Harvey Norman is never getting a scent from me again, I hope this review was worth your capitalist high ground.”

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Posted 1 month ago

“Doesn't deserve 1 star. After not ordering anything online for over a year I finally had to because the product was not sold instore. A few days later I suddenly start getting calls and texts from random companies, including a debt collector looking for someone with the same surname. Coincidence? I think not. Never buying anything from Harvey Norman again. Stop selling your customer's information!”

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Posted 2 months ago

“Tiffany she is good & response well, recommended the product is a always my needs, experience and knowledge well, thank you for her to severe me so well .”

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Posted 2 months ago

“I couldn't have had a more positive retail experience than I recently had in the Busselton Harvey Norman Furniture and Bedding Department and I can't thank Jade enough for the customer service I received. She was so thorough, easy to communicate with and had a wealth of knowledge, pointing out all of the Ellie product features and specifications. Nothing was too much trouble for Jade! I absolutely love my new Ellie two seater and one seater. The contemporary style; complete with curved backrests, tapered timber legs and textured fabric gives my sitting room a totally new look; plus, thanks to Jade, my products were delivered two days after my purchase.”

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Posted 2 months ago

“Best service and shopping experience in Bundaberg, long term professional team I have dealt with over a 20 years buying technology equipment, kitchen appliances, carpet, bar b ques and furniture Fantastic service again today 👏”

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Posted 3 months ago

“Be careful when accepting warranty replacement from Harvey Norman. My case no. 02090815, on delivery day, their delivery contractor refused to finish stacking my washer unless I paid an un-invoiced, undisclosed cash fee on the spot. I was forced to pay under duress just to get them to complete the basic installation. Worse, Harvey Norman and their frontline customer service team ignored my emails and broken their promises to resolve the issue. Is it company policy for Elitetrax Marketing Sdn Bhd to allow contractors to extort cash from customer at their doorsteps without an official invoice? Despite contacting their sales staff at the Southkey Midvalley Johor Bahru branch, they refused to assist. Written email has been consistently ignored too.”

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Posted 3 months ago

“Harvey Norman do not honour their customer satisfaction guarantee. When products are delivered in an unsafe manner and then stolen they blame the customer and make no attempt to even apologise for this failure. Blame is squarely placed on the customer, no compensation is given, no apologies, no following their own policies and procedures and no following their own terms and conditions. Their customer satisfaction guarantee is a complete and utter joke. Do not believe anyone who tells you otherwise, sales information is false and misleading as is any information about delivery of goods.”

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Posted 3 months ago

“Extremely Disappointing Experience with Harvey Norman I have had one of the most frustrating consumer experiences I have ever encountered with Harvey Norman. On 19 March 2026, I reported damaged goods and expected the matter to be resolved within a reasonable timeframe. Despite repeated follow-ups and ongoing communication, more than 14 weeks have now passed without a replacement being provided. What is most disappointing is not only the delay itself but the apparent lack of urgency and accountability in resolving the issue. As a customer, I have spent considerable time chasing updates and seeking a solution, yet the matter remains unresolved. When customers purchase products, they reasonably expect that damaged goods will be replaced promptly and that the retailer will stand behind its commitments. In my experience, Harvey Norman has failed to meet those expectations. The prolonged delay has caused significant inconvenience, frustration, and a complete loss of confidence in the company's customer service processes. I have followed the appropriate procedures, including engaging with Consumer and Business Services (CBS), but I am still waiting for a satisfactory outcome. No customer should have to wait over 14 weeks for a replacement of damaged goods. Based on my experience, I cannot recommend Harvey Norman to others. Potential customers should carefully consider the level of after-sales service they may receive if problems arise with their purchase. I sincerely hope Harvey Norman reviews its customer service practices and takes greater responsibility for resolving legitimate customer complaints in a timely and professional manner.”

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Posted 3 months ago

“Mr. Alvin Sim at the Harvey Norman Outlet was most patient and helpful in explaining the various laptops available for my usage. He was clear in his explanations especially when I have limited computer knowledge and language. He was attentive and recommended one that was within budget and most importantly, for my simple needs. Thank you”

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Posted 3 months ago

“Logan in Ashburton computer department went beyond to help us when we bought a new computer, and feel he is an asset to Harvey Norman.”

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Posted 3 months ago

“Matt from the computer department at Coffs Harbour solved my issue when no body else in town could help Matt went above and beyond to fix an issue on my phone Thanks again”

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Posted 3 months ago

“We needed to return a product to Harvey Norman Noarlunga and were more than pleased with the understanding and treatment we received. Shanice, Daytona and Dakota listened to us then facilitated a refund in the most pleasant, friendly and professional manner. We cannot thank these three people for the outstanding service they delivered - and with great senses of humour. We’ll be back!”

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Posted 4 months ago

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Posted 4 months ago

“We looked at dinner chairs at store in castle hills home centre and the store customer service person (Kabir) was helpful so ended up buying 6 chairs after he assured us that stock is available in warehouse so we paid in FULL and leased a truck so we can pick up the chairs on weekend , at the warehouse we were told there is five only in boxes and one used !!! Seriously would anyone pay in full for used chair ?? 😡 is this your service level ? Again we had no choice but to get the five in truck and warehouse person assured us that the remaining chair will be there in a day or two ! Again no one called us for 3 days and when I called the warehouse they told us it’s coming mid June !!very disappointing. No apology no follow up . NEVER buying anything from Harvey Norman ever again Furthermore I am NOT paying for delivery the least you can do is deliver it for free . Honestly this is not acceptable.”

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Posted 4 months ago

“Hi I'm so happy to have met this salesgirl (JC) at parkway shopping Center . She’s really great and excellent service. She very considerate of customers, and attentive. She very helpful to help me a lot things. This is the first time I've meet so good and excellent person 🥰”

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Posted 4 months ago

“Harvey Norman DO NOT GIVE A FULL REFUND IF YOU HAVE CHOSEN THE INCORRECT ITEM, they take a 20% cancellation fee, what a joke a Family bisiness GREAD, they are not that cheap. service is very average, I will be buying from the opposition in future”

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Posted 4 months ago

“I created a photo book with Harvey Norman Photo Centre for my daughter 21st. I am sure that you can all appreciate the time and effort that goes into creating one of these books. The book arrived in time which was wonderful. However, once I opened it up, I quickly realised that it was full of photos that had been rotated and we now in the wrong orientation. It was 66 photo s in total. This meant that the photos were not only sideways, but also highly distorted. One photo now does not even have the people in the image! I reached out to Harvey Norman and they offered a refund or to preprint the book. Since this was such a special and significant gift, I requested it to be preprinted. They have come back to me and the only solution is that I upload all of the photos again and recreate the book from scratch. So essentially, to fix their mistake, I have to undertake the entire process of creating the book again. This will take me hours. It feels as though, they are wanting to make this so difficult for me, that I just give up and seek the easier option of a refund. I have requested the someone from Harvey Norman ring me, but I haven't heard from them.”

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Posted 4 months ago

“I bought a beautiful moveable bed on 2 April bed got delivered but the sales lady didn’t order brackets to put on moveable frame for headboard to attach. They arrived after 3 phone calls and 3 weeks then it didnt have the bolts so a terrible nightmare from Harvey Norman .when we got bolts they weren’t really right bolts but we made them work because was just over the whole experience. buyer beaware all your bits have been ordered. Dunedin Customer.”

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Posted 4 months ago

Harvey Norman is rated 2.7 based on 121 reviews