I bought a bed frame (and matching chest of drawers, and a mattress) in the sale at the Blanchardstown branch the end of January. Paid roughly 70% upfront, with the remainder to be paid on delivery. Delivery was to be made at two days notice from us (we were awaiting delivery of flooring first). I rang to arrange delivery, only to be told that our bed was no longer in stock. It was definitely in stock when we paid, so we must assume they sold our bed. The agent told me that new stock would arrive mid-February and that delivery would be two or more weeks thereafter. A promised phone call from a manager didn't materialise, so I showed up in person. Miraculously, a consignment containing my order was expected the next day and delivery would be made to me two days after that. I rang today to double check the delivery arrangement, only to find out that the bed was "faulty" and they had to contact their Drogheda branch to "try" and get one from there. Despite the existence of phones, it would be the end of the week or the beginning of next week before they'd know. Surely a phone call would quickly ascertain the availability and, likewise, arrange a delivery. I've been promised a call to let me know. Could be the end of this week. Could be Monday. You'll appreciate that I'm not holding my breath. It's very obvious that the item I bought was sold to a subsequent customer, and that the store is now stalling to save face. I think my two-star review is probably a little generous. It's unfortunate that the floor staff are left to manage the mess - no managers were available on the phone or when I arrived in person.