I purchased the ROCCO OUT 4PC LOU/DIN SETTING $1,500, expecting quality and durability. The furniture has been hardly used and was kept covered for most of its life, following all care guidelines. However, upon removing the cover recently, I was shocked to find the wicker significantly deteriorated.
I contacted customer service, only to be told the product was 3 months out of the 2-year warranty and was offered no compensation, only a link to the supplier Good living global on care guidelines for the product. For an outdoor setting at this price point, I expected far better longevity and quality. It is unacceptable that a product marketed for outdoor use has not held up even with minimal exposure and proper care.
I am extremely dissatisfied with both the product and the lack of accountability from the supplier. I would not recommend this brand to others based on my experience.
1 week ago
Harvey Norman has a
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