⭐ 1-Star Review — Extremely Poor Customer Service & Unacceptable Delays I sent my coffee machine in for repair under Harvey Norman’s Product Care plan. It was assessed on 17 July and marked as repaired on 25 June, yet as of 11 July, I have not received it back — and nobody can tell me where it is. I’ve called multiple times, been on hold for over 30 minutes, only to be hung up on or told that my case is under "management lock" — with no managers ever available to speak to. I've also sent 3 written enquiries and received no response. Every attempt to follow up has been met with confusion or silence. It’s now been weeks with zero communication, no ETA, and absolutely no accountability. The whole process has been stressful and deeply frustrating. This is not the service you expect when you pay extra for “Product Care.” I would strongly caution anyone considering this add-on to think twice — the lack of transparency and responsiveness makes it feel like a waste of money. If I don’t get a resolution soon, I’ll be escalating the matter to Consumer Affairs Victoria and the ACCC.