“Disappointed with Misleading Price Match Policy
I was really disappointed with my recent experience. Harvey Norman advertises that they will price match if you find a product cheaper elsewhere, but when I found my computer at a lower price and asked for a match, I was told “no” and directed to look at the terms and conditions. I find this misleading. If there are strict exclusions, they should be clearly stated upfront rather than giving the impression of a straightforward price match policy. It feels like a marketing promise that isn’t honoured in practice.”
“I had a terrible experience with Harvey Norman, particularly with their furniture department. They are selling furniture that has clearly been repaired or is problematic and passing it off as brand new. The initial customer service was all smiles when they were taking my money, but that’s where the positive experience ended.
After just 6 months, my recliner chair became lopsided, the foam on the arms flattened, and I could feel the timber. I raised a complaint and had one of their own people come to inspect it. They came back with the conclusion that there was "nothing wrong" – despite obvious defects.
Even after escalating the issue to the head office, they only redirected me back to the store where the problem started. It's clear they don’t care about their customers.
If you're considering buying anything from Harvey Norman, particularly the Thomastown store, I strongly advise against it. The whole experience has been beyond frustrating, and I’ve lost all trust in them.
Avoid at all costs.”
“If I could choose 0 stars I would. Their online store is the worst!! Ordered a product in December. Heard nothing other than original message saying there is a delay in your order and we apologise. I finally contacted them in February only to be told “sorry that product is no longer in stock”!! They refunded my $700 but I wonder if they would have if I hadn’t contacted them.”
“Bought a coffee table from Blanchardstown store and was told to collect from the warehouse, waiting nearly an hour at the warehouse before the goods arrived. Apparently, your shop should have told me to ring warehouse in advanced.”
“Purchased a Dixie Cummings leather lounge 2 years ago from Harvey Norman. Warranty is
The warranty provided on the lounge is as follows.
5 years on the structural frame
3 years on the seat foam
1 year on all other components of the lounge which includes the leather & the electrical parts
Frame and or seat foam has collapsed - refused to cover on warranty even though not out of warranty.
Leather is fraying - out of 1 year warranty but come on leather lasts longer than 2 years.
Won't be buying from Harvey Norman Furniture again. Think FTC is an option as the major failure is still under warranty.”
“They are so rude I rang them to chase up a order all they said was you wait or get a refund. No customer service got transferred 3 times before I was told off . The staff seem like they have no care Moore Park super centre the worst ever . They advertised in will get a 10 percent gift card on the purchase price but no one I spoke to knows anything about it . What a disappointment and anger”
“Purchased a leather couch 4 1/2 years ago told at the time there was a five year warranty the lifter on the single couch is not working contacted Harvey Norman was told repair people where on holidays till after Xmas they will get back to me then just had a email that there is only a 12month warranty I was-definitely told at the time it was five years which they are now denying same thing happened some time ago I bought a couch from amart they had it fixe with in the week with no problems at all the couch from amart was 1 1/4 of the price obviously dont by from Harvey Norman’s smart all the way”
“Purchased a leather couch 41/2 years ago from Harvey Norman told at the time there was a 5 year warranty sadly can’t find it written anyware but wrote it on the invoice at the time the lifter on the one seater stoped working rang to organise a prepare was told there is only a one year warranty and they will not fix it funny same thing happened on a purchase from amart they have a 10year warranty they where out and fixed with in the week don’t buy from Harvey Norman buy from amart there service is out standing Harvey Norman don’t give a dam”
“Ordered online before black Friday. Order received and got call to advise items ready. Went to collect coffee and headphones.. told table ready headphones other dept. Proceeded to have to listen to dept argue and blame each other for not sending on order to electrical and now item out of stock and discontinued. Furniture dept then proved to electrical they had sent order to them..and me.. the customer being sent pillar to post and didn't get what I ordered and took a substitute simple for Xmas opening but will be returning now and never again will I order from H.N. absolute disgraceful customer service and embarrassing to watch infighting. I am in customer service 20 years and was embarrassed for Harvey Norman brand and staff who obviously have diabolical team leads.”
“Harvey Norman Online are absolutely pathetic. I purchased a Christmas present based on the estimated arrival time of the 17/12. It is now the 30/12. Without recieving any Startrack Tracking number, i was told (via email reply, they have no phone number for obvious reasons) that the item had indeed been delivered on the 17/12, to Devonport Tasmania - not Traralgon Victoria as per the delivery address.
Never again.”
“I will never shop with Harvey Norman ever again. Incompetent idiots cannot tell me where my order is. Apparently it’s complete and delivered but I have not seen it. Been given the runaround for 3 days now. Shame on you Harvey Norman!”
“I tried leaving this review on their website which Harvey Norman has rejected to publish:
There's no return policy for any pillows.
Extremely firm, which is impossible to gauge online and with no warning of no returns on their site, and with Harvey Norman, each store being an independent store, which means you need to find the store that has sent you your item and actually call that particular store and that particular department to begin any process, which you have no idea at checkout, it makes it quite a hassle. Not sure why you would buy online with Harvey Norman knowing this, but no one knows about this till they're faced with a daunting task of a return. I don't think anyone who's experienced this once would ever go back shopping with Harvey Norman, at least online anyway.”
“I recently had an incredibly frustrating experience with Harvey Norman. On September 13th, I placed an order for the iPhone 16 Pro Max, which was advertised for pickup starting September 20th. Excited, I visited the store on the promised date, only to be told the item was on backorder with no clear ETA. After daily follow-ups, I was eventually informed that the delivery could take an additional 4-6 weeks!
This was a birthday gift I’d planned for myself, and the constant delays and lack of communication from Harvey Norman caused me a lot of unnecessary stress. What’s worse is that when I requested a refund, they told me it would take another week to process. Now, I can't even find the phone anywhere else, as other stores have sold out.
Harvey Norman clearly advertised false availability dates to lure customers into pre-ordering. It’s especially frustrating considering other retailers managed to serve their customers on time, while Harvey Norman hasn’t fulfilled a single pre-order. To top it off, their customer service was unhelpful and non-transparent throughout this process.
As a long-time Apple customer, I’m also disappointed that Apple allows such a reseller to handle their products with such poor service. This experience has left me with a bad taste, and I would strongly caution others from trusting Harvey Norman’s pre-order promises, especially when it comes to high-demand items like new Apple products.”
“I purchased a fridge and washing machine, which was scheduled to be delivered between 12 and 3. I waited until after 3 before phoning for the first time. I was told they would follow up and get back to me, they didn't.
I called a second time an hour later, that person said they would follow up and get back to me, they didn't.
I called back a third time and that person said the items would be delivered sometime between 5 and 5.30. I've wasted a whole day waiting around for the delivery, which still hasn't arrived.”
“One of your staff asked me to sit down on a chair and keep quiet she said it was not a playground my when my grandparents were there he did not scold me when they was not she talked to me in a very rude tone I knew I was in the wrong because I was running but I did not like the tone she speaked and asked me to just sit there and do nothing. Luckily my grandparents came to bring me back. I was also just trying out the chair and she asked me to stop. I really want to f*** her. I hate that staff very much. I also can’t remember the name of that staff. It happened on 30 August about 12 o’clock.”
“This has been the WORST online shopping experience I’ve ever had. The items were supposedly shipped from a store in my own city. It has been almost 2 months and the items haven’t arrived, and the shipping details haven’t been updated. I first spent a few weeks following up with the courier, who concluded the items were never actually shipped so they cannot continue an investigation, and the responsibility is on the supplier. Now I’ve had a three weeks of the exact same response from Harvey Norman online “support” team, with no actual help, solution or specific response given. They have sent the exact same response, word for word, 3 times now. I have request either a refund or the items resent (simple solutions for any small company to do, let alone a large company such as this). The communication has been dismal, and completely dismissed my requests or even the details of the situation. Seems I’ll never get my money back or the items I paid for. Will never purchase from them again!”
“I bought a TV in the “end of financial year sales” only to find that it had been further discounted by $500 within the month. When I questioned it with Harvey Norman they said they there was nothing they could do. Very disappointing experience & doesn’t feel ethical!”
