Harvey Norman Reviews

Name: Harvey Norman
Rating: 2.53

2.5 Rating 105 Reviews

38 %

of reviewers recommend Harvey Norman

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2.5

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Harvey Norman 1 star review on 15th May 2025

Anonymous

Harvey Norman 1 star review on 20th January 2023

Carolynn P

Harvey Norman 1 star review on 31st October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Harvey Norman DO NOT GIVE A FULL REFUND IF YOU HAVE CHOSEN THE INCORRECT ITEM, they take a 20% cancellation fee, what a joke a Family bisiness GREAD, they are not that cheap. service is very average, I will be buying from the opposition in future”

Helpful Report

Posted 5 days ago

“I created a photo book with Harvey Norman Photo Centre for my daughter 21st. I am sure that you can all appreciate the time and effort that goes into creating one of these books. The book arrived in time which was wonderful. However, once I opened it up, I quickly realised that it was full of photos that had been rotated and we now in the wrong orientation. It was 66 photo s in total. This meant that the photos were not only sideways, but also highly distorted. One photo now does not even have the people in the image! I reached out to Harvey Norman and they offered a refund or to preprint the book. Since this was such a special and significant gift, I requested it to be preprinted. They have come back to me and the only solution is that I upload all of the photos again and recreate the book from scratch. So essentially, to fix their mistake, I have to undertake the entire process of creating the book again. This will take me hours. It feels as though, they are wanting to make this so difficult for me, that I just give up and seek the easier option of a refund. I have requested the someone from Harvey Norman ring me, but I haven't heard from them.”

Helpful Report

Posted 1 week ago

“I bought a beautiful moveable bed on 2 April bed got delivered but the sales lady didn’t order brackets to put on moveable frame for headboard to attach. They arrived after 3 phone calls and 3 weeks then it didnt have the bolts so a terrible nightmare from Harvey Norman .when we got bolts they weren’t really right bolts but we made them work because was just over the whole experience. buyer beaware all your bits have been ordered. Dunedin Customer.”

Helpful Report

Posted 2 weeks ago

“Absolutely appalling experience with Harvey Norman Head Office and the flooring department at the Maribyrnong store this week. The first installation team arrived only to tell us they could not complete the very job we had contracted Harvey Norman to do almost two months ago. A second team was then arranged, but they arrived 6 hours late, wasting an entire day. When they finally turned up, we were blindsided with news that the work would now cost an extra $4,000 and that we would need to vacate our home immediately for 2–3 days—none of which was ever disclosed during the sales process. Apparently the installer was asked to do a pre-inspection (something we only found out after the fact) but never did. What followed was even worse. Throughout the entire ordeal we were given multiple contradictory stories from different people, making it impossible to know what was actually true. At one point we even caught the store manager in an outright lie, which completely destroyed any remaining trust. The manager then refused to speak to us directly, instead passing messages through the salesperson rather than handling the issue professionally himself. When we proposed a reasonable compromise—that the store absorb one-third of the unexpected additional cost—we were told the manager would “rather cancel the job.” Even then, it still took almost a full day of arguing and negotiation before the store finally agreed to issue a full refund. Head Office has been no better. I was promised the matter would be investigated and that someone would call me back. Despite several follow-up calls, I have still received no response at all. This whole experience was defined by incompetence, hidden costs, contradictory information, dishonesty, and a complete lack of accountability. If you are considering Harvey Norman for flooring, especially the Maribyrnong store, I would strongly urge you to look elsewhere.”

Helpful Report

Posted 1 month ago

“WONT POST MY REVIEW BELOW ON THEIR PAGE Useless seller and Harvey Norman just as useless bought Gourmet Easy Stainless Steel Dual-Sided Kitchen Mallet with Non-Slip Grip HAMER-LOVE 651357110623 https://www.harveynorman.com.au/gourmet-easy-stainless-steel-dual-sided-kitchen-mallet-with-non-slip-grip.html on 26/12 and incorrect tracking was sent to me. Have contacted Harvey Norman over 6 times to send new tracking as well as phoned them. It is 12/1 and they still have not supplied correct correct tracking and apparently seller is not responding to emails. Harvey Norman have been useless beware do not buy from them! Or this seller! Then would not post review on their page: Our staff have read your review on the gourmet easy stainless steel dual-sided kitchen mallet with non-slip grip. We value your contribution but unfortunately it did not meet all our review guidelines. UPDATE:I have now been sent an email saying they do not post to P.O. Boxes. If that was the case why was I sent a tracking???? I phoned to ensure the house address was added and had a miss attitude take my call. No apology, no willingness to help all attitude! You would think since I have been so polite since beginning of placing order and messed around, lied to and ignored someone at Harvey Norman online would assist nicely and promptly, lol nope! Now have said they will get it dispatched still no tracking number in the email advising me of this”

Helpful Report

Posted 4 months ago

“Would not use this online store again. Placed an order for whitegoods on 27/12/25 and used credit card and harvey norman gift vouchers. They took the vouchers and processed the balance payment from my credit card. Then the order was immediately cancelled with no explanation. Sent a complaint online and received some bland reply citing "security screening". They have not responded to my follow-up emails. So now I am out of pocket for the full amount and waiting for the promised refund in the next week.”

Helpful Report

Posted 4 months ago

“Ordered a picture frame online on 24/12/25 from rothwell qld store showing there is stock and will be ready in 1hr. 5hr later received a message saying no stock. When I called the store they won't $70 more to sell me a different model. After calling the order refund took 5 days to appear in my bank. Still the item is available online at rothwell. Very unfair. Made a complaint no one cared get in touch very bad service”

Helpful Report

Posted 4 months ago

“I ordered a headset online because the website said it would be ready for Click & Collect “within a few hours.” After paying, I received an email saying it would actually take about 1 month. I went to the Woodville store to ask about it, and the staff explained that “extra time” on the website can mean weeks or a month. The way it was explained felt sarcastic and dismissive, which was really disappointing. I cancelled the order, but now have to wait days for the refund. Overall, unclear information and poor customer service.”

Helpful Report

Posted 4 months ago

“I watched the manager of a Harvey Norman store in Sydney write down a customer's phone number when on the phone and hand it to a cashier. When I asked about it, I was told they do it all the time. Is this normal? It doesn't seem very safe.”

Helpful Report

Posted 6 months ago

“I'm a grown man i should have known better buying a garden shed from a television retailer, but i didn't expect to be hoodwinked either,Harvey used an unethical means of grabbing the small garden shed market by advertising a shed with dimentions of 1.64m in length,big enough for my solar battery install but when i opened the package i find out it is closer to 1.4m and the 1.64m referred to the roof measurement, not to worry HN a big multi national would do the right thing and refund, half a dozen back and forth with their online returns man Mark who continually asked the same question in an attempt to have me give up has led me here to warn others not to buy anything from HN online as there is zero recourse if you get hoodwinked as well.”

Helpful Report

Posted 6 months ago

“This company thinks it can treat people with utter indifference. They didn’t honour their advertised prices online - & even after they claim the item had been shipped - they cancelled the order. DO NOT SHOP HERE!”

Helpful Report

Posted 6 months ago

“I brought a washer at the morayfield store and was to get a $300 store credit when i went to spent it i was told that it had been used at Chadstone in Melbourne and i live in brisbane i was told i had to ring the Chadstone store to try and get evidence that i did not spend it so i guess i wont be getting the gift card as promised, will not shop there again.”

Helpful Report

Posted 7 months ago

“WE bought a fridge with the offer of a $200 voucher that made our mind up , the voucher never was sent to us , and on contacting Harvey Norman was told it had nothing to do with them , the voucher company just ran us Around its a con ,never will buy from them again .”

Helpful Report

Posted 7 months ago

“Only one star, not because of their product range or quality, which is great, but because the staff in Coffs Harbour white goods never answer the phone. This is endemic and should be investigated by Coffs Harbour Harvey Norman management, but I'm sure it won't be.”

Helpful Report

Posted 8 months ago

“I bought a sofa bed paid $169 for a safe delivery and to set it up . They wanted me to pay for the remaining $1400 before I could check the product for damage they just ignored that . Well the product was damaged they refused to return it so I could get a refund or a replacement.. very disappointed then Jodie from Harvey Norman Norman organise someone to fix it at my house !! Seriously? I have been a customer of Harvey Norman for a long time they are worst than good guys I could have bought a better one for half the the price from T.emper and Webster Be aware customers before you order and get a delivery from these guys .”

Helpful Report

Posted 8 months ago

“The store refused a product return because they'd be unable re resell the item as the box had been opened and was slightly damaged.”

Helpful Report

Posted 9 months ago

“I visited Harvey Norman Hougang on August 2 (late afternoon) seeking assistance for a toner cartridge (Brother TN-1000) purchased on July 18 (receipt will be provided upon request) Unfortunately, I was deeply disappointed by the service I received from Msr Bernard Chan During our interaction, he raised his voice and responded with “Customer, so what?” — which left me shocked and upset I had hoped for a simple solution and respectful communication This experience has affected my trust in the Harvey Norman brand, and I no longer feel confident shopping at your stores I sincerely hope Harvey Norman will review this matter seriously and provide training to ensure better service in the future Concerned Customer”

Helpful Report

Posted 9 months ago

“Epic Fail by Harvey Norman Fortitude Valley. This is Masterclass of What Not To Do I made a click and collect purchase through Harvey Norman Fortitude Valley and confirmed the availability of stock. One hour and 45 minutes later, I attended the store to collect my order. Upon arrival, I was informed by a staff member that a “team meeting” had taken precedence and my order had not been picked. After waiting an additional 25 minutes in store, only part of my order was available. That is right, Harvey Norman is actively selling stock they do not actually have. I made it clear to staff that the remainder of the order would need to be posted. Today, I received a call informing me that not only is there still a balance of the order to fulfil, but I would also be expected to pay for shipping; this despite the error being entirely theirs. I raised this with the staff member and the store manager, I was simply told again about the shipping fee, with zero ownership or customer care. This is not a minor service slip. This is a complete failure of basic order fulfilment, inventory management and customer service. Harvey Norman, your systems are broken, your communication is appalling, and your customer experience is utterly unacceptable. I will be lodging a formal complaint with ACCC. You are knowingly advertising and selling products that are not in stock, failing to fulfil orders, and then trying to shift the cost of rectifying your mistake back onto the customer. Harvey Norman, you need to do better. This is a textbook example of how to lose a customer for life.”

Helpful Report

Posted 9 months ago

“Avoid Harvey Norman Online Purchases Delivered from a 3rd Party! If the item is not sold is store you cannot return the damaged or faulty item to a Harvey Norman Store. You are stuck dealing with the 3rd party with little or no way of getting the item replaced or money back. The Harvey Norman Online Team don’t respond to email except when pushed. They have been avoiding my emails and only responded when I managed to get through to them via the phone. Still getting stuffed around with the Hyundai Air Compressor I purchased over a month ago. It was Damaged during delivery and it has been a nightmare ever since. I’m at a loss how a company as Large as Harvey Norman can take an order Online with upfront payment but doesn’t take any responsibility when the item is delivered damaged. Since when is Harvey Norman exempt from Australia’s Consumer Laws.”

Helpful Report

Posted 10 months ago

“⭐ 1-Star Review — Extremely Poor Customer Service & Unacceptable Delays I sent my coffee machine in for repair under Harvey Norman’s Product Care plan. It was assessed on 17 July and marked as repaired on 25 June, yet as of 11 July, I have not received it back — and nobody can tell me where it is. I’ve called multiple times, been on hold for over 30 minutes, only to be hung up on or told that my case is under "management lock" — with no managers ever available to speak to. I've also sent 3 written enquiries and received no response. Every attempt to follow up has been met with confusion or silence. It’s now been weeks with zero communication, no ETA, and absolutely no accountability. The whole process has been stressful and deeply frustrating. This is not the service you expect when you pay extra for “Product Care.” I would strongly caution anyone considering this add-on to think twice — the lack of transparency and responsiveness makes it feel like a waste of money. If I don’t get a resolution soon, I’ll be escalating the matter to Consumer Affairs Victoria and the ACCC.”

Helpful Report

Posted 10 months ago

Harvey Norman is rated 2.5 based on 105 reviews