I had a terrible experience with Harvey Norman, particularly with their furniture department. They are selling furniture that has clearly been repaired or is problematic and passing it off as brand new. The initial customer service was all smiles when they were taking my money, but that’s where the positive experience ended. After just 6 months, my recliner chair became lopsided, the foam on the arms flattened, and I could feel the timber. I raised a complaint and had one of their own people come to inspect it. They came back with the conclusion that there was "nothing wrong" – despite obvious defects. Even after escalating the issue to the head office, they only redirected me back to the store where the problem started. It's clear they don’t care about their customers. If you're considering buying anything from Harvey Norman, particularly the Thomastown store, I strongly advise against it. The whole experience has been beyond frustrating, and I’ve lost all trust in them. Avoid at all costs.