“Disgusting experience. The service is just trash, I made the phone call earlier the day and was told that my product would be in stock at the warehouse, but they actually didnt. Wasted me 2 hours and I made another phone call explaining the situation and they transferred the call five times and denied it (lied) 5 times, with extremely horrible attitude. The arrival time was changed from 1 week, to 2 weeks, and then 3 weeks and now next month. I dont think the customer service team knows ANYTHING they are doing or saying. This company is just full of disgusting LIARS. I am rating one simply cuz i cant do -100.”
“I started writing this review and it turned out to be rather lengthy so instead of providing details all I will do is recommend avoid purchasing via Harvey Norman Online. If you have an issue and/or a query the only way to contact them is via their web chat, you just get their scripted standard answers, and in my case issues do not get resolved or escalated until you reach your breaking point and indicate you will take further action and contact Fair Trading.”
“Bought an online item from Harvey Norman, who unfortunately use Toll. Have made two email queries and one phone query to Toll to the delivery of my items.. According to their tracking, my item was out for delivery twice, and twice returned to their depot. At no stage did I receive any sms or email notification. Also, my home security cameras showed no attempts to deliver my item. I am at a loss to determine how I can get my good delivered.”
