“Bought jbl sound bar and remote reciever stopped working around after 3 weeks.i Went there and they told to fix it and keep it for warranty repair. They didn't tell me any thing how long it will take. When you go to buy they treat very good but if you have some problem thay ignore you. They should replace as the product is bought just 3 weeks ago.
Get back my soundbar after few weeks. Now having another problem chromecast is not working. Called the jbl , they said that it not possible to connect with the right person. I have to call again. And their timings are Mon to Fri till 5pm . They should also know that we are also working from Mon to Fri til 5pm . They should make their timings for sat and Sunday also .
Just adding more the problem in soundbar again comes after nearly 3 months and harveynorman service is more then worse don't have any words .
Just remembering the goodguys service its good . Once bought electrical kitchen appliance and gets faulty. When I went they replaced straight away.”
“If shoddy workmanship, ignoring warranties, dreadful customer service, and deny, deny, deny is what you're after head straight to the Flooring Department at Harvey Norman Moorabbin!”
“Worst customer service ever seen in my life, very bad experience from Nunawading store tiling department. The sales personnel showed passionate when wants to get the sales but after sales service very bad. I was asking help on the returned of the new extra tiles that purchased more but the department head Sam resist to help and showed very impatient and very impolite which shouldn’t be exist in service line. I will not go to Harvey Norman anymore.”
“Click and collect is a lie, and poorly managed . After sending a text saying I’m on my way . I’m in the car park. I send message to say I’ve arrived as instructed. The sign says sit tight . I waited 15 mins in the car park . Then went inside and all the staff avoided me . Finally I was sent to a queue . I was given not accurate instructions to go outside drive around the back to a tiny window for click snd collect. Staff all agreed the system stinks so the fault lies squarely with Management. The experience requires grit and the patience of a saint.”
“Disgusting experience. The service is just trash, I made the phone call earlier the day and was told that my product would be in stock at the warehouse, but they actually didnt. Wasted me 2 hours and I made another phone call explaining the situation and they transferred the call five times and denied it (lied) 5 times, with extremely horrible attitude. The arrival time was changed from 1 week, to 2 weeks, and then 3 weeks and now next month. I dont think the customer service team knows ANYTHING they are doing or saying. This company is just full of disgusting LIARS. I am rating one simply cuz i cant do -100.”
“I started writing this review and it turned out to be rather lengthy so instead of providing details all I will do is recommend avoid purchasing via Harvey Norman Online. If you have an issue and/or a query the only way to contact them is via their web chat, you just get their scripted standard answers, and in my case issues do not get resolved or escalated until you reach your breaking point and indicate you will take further action and contact Fair Trading.”
“Bought an online item from Harvey Norman, who unfortunately use Toll. Have made two email queries and one phone query to Toll to the delivery of my items.. According to their tracking, my item was out for delivery twice, and twice returned to their depot. At no stage did I receive any sms or email notification. Also, my home security cameras showed no attempts to deliver my item. I am at a loss to determine how I can get my good delivered.”
