“I visited HN Moorrabin Computer section to buy an Apple watch and Michael approached to help me. Michael couldn't help because they were out of stock but he looked up another store to see if they had one. They did so he gave me the number so I could put a hold on it. Thank you Michael and thank you Springvale for the help from such true gentlemen.”
“Please, please do not use them. You place the order, they charge you full amount and then cancel the order. Read other reviews, there are so many victims of these scammers.”
“Bought a TV roughly 5 months ago, it started producing purple lines through the screen. Rang Harvey Norman for the warranty and was told somebody would get back to me. 2 months went by and nobody hadn’t contacted me and so I called them. The person I spoke to was awesome and told me to come in for a replacement Tv as this was unacceptable. I knocked of work, went home and grabbed my TV and if I went to Harvey Norman. When I got there, they were nothing but rude and unhelpful just wanted me to pay more money and to top it of they did not have any TV available for me. I ended up leaving empty handed, I even had to go back inside to ask them for my TV that I had bought in to have replaced. The manager bought the TV out to the car for me, I not only have a TV with purple lines through it during any screen time it now also has this little crack/scratch looking part on the top of my screen. Will never purchase anything from you guys again. Bad service and does not stand up to the requirements of the warranty. I rang the head office and they said they will find out what’s happening and it’s now been a week and I still haven’t heard anything from you guys. Bad communication and service all round.”
“I had my mum buy a USB-C to headphone jack cable. Gave her a screenshot on ebay selling for $2 with details.
She calls me and says the guy gave her a $20 and its by apple.
I come back with a lightning cable to headphone jack and its another brand but it's compatible for apple. Something is not right.
1. wrong cable
2. wrong brand”
“We live in Blackburn and over the past 27 years have purchased whitegoods and furniture from the Harvey Norman store at Nunawading almost on a yearly basis. Last year we got our kitchen and family room floorboards replaced as well.
Our reasons for patronizing the store is because of their customers service and the fact that if there's issues with the products sold they are resolved to our satisfaction.
The store contains a large and varied array of goods, electronic, whitegoods and furniture that along with it's customers service makes for a seamless shopping experience.”
“A triumphant salute to Memo at Frankston store today who helped streamline the whole process of selecting a fabulous range of furniture. Jess assisted too. Also Cassandra helped us buy a fridge! Wonderful service all round!”
“Bought a sofa for over 5k. Within a week the recliner sqeaked. I had the entire mechanics replaced under warranty. When it was replaced, I sat on it and the new one immediately sqeaked. The repair man from HN said it was normal. A few months on, the 5k recliner sofa is now mostly used as a regular couch because of this problem. Clearly they believe this is normal.”
“Bought jbl sound bar and remote reciever stopped working around after 3 weeks.i Went there and they told to fix it and keep it for warranty repair. They didn't tell me any thing how long it will take. When you go to buy they treat very good but if you have some problem thay ignore you. They should replace as the product is bought just 3 weeks ago.
Get back my soundbar after few weeks. Now having another problem chromecast is not working. Called the jbl , they said that it not possible to connect with the right person. I have to call again. And their timings are Mon to Fri till 5pm . They should also know that we are also working from Mon to Fri til 5pm . They should make their timings for sat and Sunday also .
Just adding more the problem in soundbar again comes after nearly 3 months and harveynorman service is more then worse don't have any words .
Just remembering the goodguys service its good . Once bought electrical kitchen appliance and gets faulty. When I went they replaced straight away.”
“If shoddy workmanship, ignoring warranties, dreadful customer service, and deny, deny, deny is what you're after head straight to the Flooring Department at Harvey Norman Moorabbin!”
“Worst customer service ever seen in my life, very bad experience from Nunawading store tiling department. The sales personnel showed passionate when wants to get the sales but after sales service very bad. I was asking help on the returned of the new extra tiles that purchased more but the department head Sam resist to help and showed very impatient and very impolite which shouldn’t be exist in service line. I will not go to Harvey Norman anymore.”
“Click and collect is a lie, and poorly managed . After sending a text saying I’m on my way . I’m in the car park. I send message to say I’ve arrived as instructed. The sign says sit tight . I waited 15 mins in the car park . Then went inside and all the staff avoided me . Finally I was sent to a queue . I was given not accurate instructions to go outside drive around the back to a tiny window for click snd collect. Staff all agreed the system stinks so the fault lies squarely with Management. The experience requires grit and the patience of a saint.”
“Disgusting experience. The service is just trash, I made the phone call earlier the day and was told that my product would be in stock at the warehouse, but they actually didnt. Wasted me 2 hours and I made another phone call explaining the situation and they transferred the call five times and denied it (lied) 5 times, with extremely horrible attitude. The arrival time was changed from 1 week, to 2 weeks, and then 3 weeks and now next month. I dont think the customer service team knows ANYTHING they are doing or saying. This company is just full of disgusting LIARS. I am rating one simply cuz i cant do -100.”
“I started writing this review and it turned out to be rather lengthy so instead of providing details all I will do is recommend avoid purchasing via Harvey Norman Online. If you have an issue and/or a query the only way to contact them is via their web chat, you just get their scripted standard answers, and in my case issues do not get resolved or escalated until you reach your breaking point and indicate you will take further action and contact Fair Trading.”
“Bought an online item from Harvey Norman, who unfortunately use Toll. Have made two email queries and one phone query to Toll to the delivery of my items.. According to their tracking, my item was out for delivery twice, and twice returned to their depot. At no stage did I receive any sms or email notification. Also, my home security cameras showed no attempts to deliver my item. I am at a loss to determine how I can get my good delivered.”
“My partner and I went to Harvey Normans 3 weeks ago to buy a chest freezer. Wyatt was helping us here in Alice Springs – and I must say it was the best customer service ever! He found an amazing deal but unfortunately there was a delay due to someone else having ordered it but never picked it up (long story). Wyatt could have left it at that and sold us a more expensive product, but he was determined to solve this and kept me up to date at least once a week. He persisted for 3 weeks, talking to managers and other staff and finally, we are picking up our new chest freezer today. If you EVER need anything, speak to WYATT here in Alice!! Thanks Wyatt😊”
“I would like to say a huge thank you to Tanya in furniture at the Aspley Store . Nothing was a bother she gave myself and my friend excellent service!!
Thank you Tanya from Fay & Denise!!”
