Harvey Norman Reviews

"I purchased the ROCCO OUT 4PC LOU\/DIN SETTING $1,500, expecting quality and durability. The furniture has been hardly used and was kept covered for most of its life, following all care guidelines. However, upon removing the cover recently, I was shocked to find the wicker significantly deteriorated.\r\n\r\nI contacted customer service, only to be told the product was 3 months out of the 2-year warranty and was offered no compensation, only a link to the supplier Good living global on care guidelines for the product. For an outdoor setting at this price point, I expected far better longevity and quality. It is unacceptable that a product marketed for outdoor use has not held up even with minimal exposure and proper care.\r\n\r\nI am extremely dissatisfied with both the product and the lack of accountability from the supplier. I would not recommend this brand to others based on my experience."

"Purchased a Dixie Cummings leather lounge 2 years ago from Harvey Norman. Warranty is\r\nThe warranty provided on the lounge is as follows.\r\n5 years on the structural frame\r\n3 years on the seat foam\r\n1 year on all other components of the lounge which includes the leather & the electrical parts\r\n\r\nFrame and or seat foam has collapsed - refused to cover on warranty even though not out of warranty.\r\nLeather is fraying - out of 1 year warranty but come on leather lasts longer than 2 years.\r\nWon't be buying from Harvey Norman Furniture again. Think FTC is an option as the major failure is still under warranty."

"Purchased a Dixie Cummings leather lounge 2 years ago from Harvey Norman. Warranty is\r\nThe warranty provided on the lounge is as follows.\r\n5 years on the structural frame\r\n3 years on the seat foam\r\n1 year on all other components of the lounge which includes the leather & the electrical parts\r\n\r\nFrame and or seat foam has collapsed - refused to cover on warranty even though not out of warranty.\r\nLeather is fraying - out of 1 year warranty but come on leather lasts longer than 2 years.\r\nWon't be buying from Harvey Norman Furniture again. Think FTC is an option as the major failure is still under warranty."

"Purchased a Dixie Cummings leather lounge 2 years ago from Harvey Norman. Warranty is\r\nThe warranty provided on the lounge is as follows.\r\n5 years on the structural frame\r\n3 years on the seat foam\r\n1 year on all other components of the lounge which includes the leather & the electrical parts\r\n\r\nFrame and or seat foam has collapsed - refused to cover on warranty even though not out of warranty.\r\nLeather is fraying - out of 1 year warranty but come on leather lasts longer than 2 years.\r\nWon't be buying from Harvey Norman Furniture again. Think FTC is an option as the major failure is still under warranty."

"Bought a TV roughly 5 months ago, it started producing purple lines through the screen. Rang Harvey Norman for the warranty and was told somebody would get back to me. 2 months went by and nobody hadn\u2019t contacted me and so I called them. The person I spoke to was awesome and told me to come in for a replacement Tv as this was unacceptable. I knocked of work, went home and grabbed my TV and if I went to Harvey Norman. When I got there, they were nothing but rude and unhelpful just wanted me to pay more money and to top it of they did not have any TV available for me. I ended up leaving empty handed, I even had to go back inside to ask them for my TV that I had bought in to have replaced. The manager bought the TV out to the car for me, I not only have a TV with purple lines through it during any screen time it now also has this little crack\/scratch looking part on the top of my screen. Will never purchase anything from you guys again. Bad service and does not stand up to the requirements of the warranty. I rang the head office and they said they will find out what\u2019s happening and it\u2019s now been a week and I still haven\u2019t heard anything from you guys. Bad communication and service all round."

"Bought an online item from Harvey Norman, who unfortunately use Toll. Have made two email queries and one phone query to Toll to the delivery of my items.. According to their tracking, my item was out for delivery twice, and twice returned to their depot. At no stage did I receive any sms or email notification. Also, my home security cameras showed no attempts to deliver my item. I am at a loss to determine how I can get my good delivered."