“In early December I ordered a very nice three-piece outdoor set which was delivered promptly. At the same time, I ordered a Shelta Cortina 220cm umbrella which after five weeks still has not arrived. I contacted the Moore Park store by phone and in person four times over a three-week period and each time was told someone would get back to me. No one called me back on any of those occasions so the onus was always on me to chase up. Eventually I was told that Shelta had dispatched the umbrella but that Toll was holding it and that there were often problems with Toll deliveries. When I asked if I could have the umbrella delivered by a different carrier I was told this was not possible. After five weeks of waiting and chasing I decided to cancel the order and found a similar umbrella online for half the price.”
“Purchased a leather couch 4 1/2 years ago told at the time there was a five year warranty the lifter on the single couch is not working contacted Harvey Norman was told repair people where on holidays till after Xmas they will get back to me then just had a email that there is only a 12month warranty I was-definitely told at the time it was five years which they are now denying same thing happened some time ago I bought a couch from amart they had it fixe with in the week with no problems at all the couch from amart was 1 1/4 of the price obviously dont by from Harvey Norman’s smart all the way”
“Purchased a leather couch 41/2 years ago from Harvey Norman told at the time there was a 5 year warranty sadly can’t find it written anyware but wrote it on the invoice at the time the lifter on the one seater stoped working rang to organise a prepare was told there is only a one year warranty and they will not fix it funny same thing happened on a purchase from amart they have a 10year warranty they where out and fixed with in the week don’t buy from Harvey Norman buy from amart there service is out standing Harvey Norman don’t give a dam”
“Ordered online before black Friday. Order received and got call to advise items ready. Went to collect coffee and headphones.. told table ready headphones other dept. Proceeded to have to listen to dept argue and blame each other for not sending on order to electrical and now item out of stock and discontinued. Furniture dept then proved to electrical they had sent order to them..and me.. the customer being sent pillar to post and didn't get what I ordered and took a substitute simple for Xmas opening but will be returning now and never again will I order from H.N. absolute disgraceful customer service and embarrassing to watch infighting. I am in customer service 20 years and was embarrassed for Harvey Norman brand and staff who obviously have diabolical team leads.”
“Harvey Norman Online are absolutely pathetic. I purchased a Christmas present based on the estimated arrival time of the 17/12. It is now the 30/12. Without recieving any Startrack Tracking number, i was told (via email reply, they have no phone number for obvious reasons) that the item had indeed been delivered on the 17/12, to Devonport Tasmania - not Traralgon Victoria as per the delivery address.
Never again.”
“I will never shop with Harvey Norman ever again. Incompetent idiots cannot tell me where my order is. Apparently it’s complete and delivered but I have not seen it. Been given the runaround for 3 days now. Shame on you Harvey Norman!”
“I tried leaving this review on their website which Harvey Norman has rejected to publish:
There's no return policy for any pillows.
Extremely firm, which is impossible to gauge online and with no warning of no returns on their site, and with Harvey Norman, each store being an independent store, which means you need to find the store that has sent you your item and actually call that particular store and that particular department to begin any process, which you have no idea at checkout, it makes it quite a hassle. Not sure why you would buy online with Harvey Norman knowing this, but no one knows about this till they're faced with a daunting task of a return. I don't think anyone who's experienced this once would ever go back shopping with Harvey Norman, at least online anyway.”
“I wanted to personally share my experience with Wissam. Dealing with him has made such a huge impact in my overall buying experience via the online platform smooth and extremely satisfying. Wissam AKA Sam was not only understanding in listening to my needs and request, but also attentive to provide a suitable solution that is a win for both the company and I. He is patient and extremely reliable, and an example of this was that he's met my expectations when it comes to my delivery request due to my work schedule. Never had I come across someone like Wissam who went above and beyond for a customer, and I needed to take the time and effort to write this because he should be recognised for his professional effort and hard work. Harvey Norman is VERY lucky to hire someone like him, and it's truly commendable in and off itself. Thank you for what you do, and I hope that your manager or supervisor is reading this.”
“I recently had an incredibly frustrating experience with Harvey Norman. On September 13th, I placed an order for the iPhone 16 Pro Max, which was advertised for pickup starting September 20th. Excited, I visited the store on the promised date, only to be told the item was on backorder with no clear ETA. After daily follow-ups, I was eventually informed that the delivery could take an additional 4-6 weeks!
This was a birthday gift I’d planned for myself, and the constant delays and lack of communication from Harvey Norman caused me a lot of unnecessary stress. What’s worse is that when I requested a refund, they told me it would take another week to process. Now, I can't even find the phone anywhere else, as other stores have sold out.
Harvey Norman clearly advertised false availability dates to lure customers into pre-ordering. It’s especially frustrating considering other retailers managed to serve their customers on time, while Harvey Norman hasn’t fulfilled a single pre-order. To top it off, their customer service was unhelpful and non-transparent throughout this process.
As a long-time Apple customer, I’m also disappointed that Apple allows such a reseller to handle their products with such poor service. This experience has left me with a bad taste, and I would strongly caution others from trusting Harvey Norman’s pre-order promises, especially when it comes to high-demand items like new Apple products.”
“I purchased a fridge and washing machine, which was scheduled to be delivered between 12 and 3. I waited until after 3 before phoning for the first time. I was told they would follow up and get back to me, they didn't.
I called a second time an hour later, that person said they would follow up and get back to me, they didn't.
I called back a third time and that person said the items would be delivered sometime between 5 and 5.30. I've wasted a whole day waiting around for the delivery, which still hasn't arrived.”
“One of your staff asked me to sit down on a chair and keep quiet she said it was not a playground my when my grandparents were there he did not scold me when they was not she talked to me in a very rude tone I knew I was in the wrong because I was running but I did not like the tone she speaked and asked me to just sit there and do nothing. Luckily my grandparents came to bring me back. I was also just trying out the chair and she asked me to stop. I really want to f*** her. I hate that staff very much. I also can’t remember the name of that staff. It happened on 30 August about 12 o’clock.”
“This has been the WORST online shopping experience I’ve ever had. The items were supposedly shipped from a store in my own city. It has been almost 2 months and the items haven’t arrived, and the shipping details haven’t been updated. I first spent a few weeks following up with the courier, who concluded the items were never actually shipped so they cannot continue an investigation, and the responsibility is on the supplier. Now I’ve had a three weeks of the exact same response from Harvey Norman online “support” team, with no actual help, solution or specific response given. They have sent the exact same response, word for word, 3 times now. I have request either a refund or the items resent (simple solutions for any small company to do, let alone a large company such as this). The communication has been dismal, and completely dismissed my requests or even the details of the situation. Seems I’ll never get my money back or the items I paid for. Will never purchase from them again!”
“I bought a TV in the “end of financial year sales” only to find that it had been further discounted by $500 within the month. When I questioned it with Harvey Norman they said they there was nothing they could do. Very disappointing experience & doesn’t feel ethical!”
“Maddie,
Harvey Norman O’conner
I am truly impressed with the exceptional service I received, as your team went above and beyond to ensure my satisfaction.”
“A word of thanks to Deb at HN Coffs Harbour. Much appreciate your attention to detail, professional service and perseverance in follow up with the recent exchange replacement of our new F&P oven. The end result is super.. Thank you again Deb. 🙏”
“I purchased a tv that was apparently on sale which was ending a few days later. When the sale ended the price of the tv was actually reduced by $240. Harvey Norman are a bunch of crooks and I will never purchase anything from there again. I hope they go under and all of the people who work there (absolutely liars) lose their jobs.”
“Thank Craig and Ian very helpful qnd polite done a very good job easy to work with would recommend them again thank u Craig and Ian plusure to do business Monica Bondi 😀”
“I called Harvey Norman in Ipoh Parade from Kuala Lumpur this morning to buy a Dyson hair dryer. Actually I wanted to buy a Dyson hair dryer as a birthday surprise for my friend in Ipoh and asked my friend to pick it up from Ipoh Parade. I talked to this person, his name is Haziq, I think he is a salesman. I want to share here the service of Haziq, when I asked him about this Dyson hair dryer, he was very friendly, kind and patient. Not only he answered all my questions, he also took photos of the product to show me, and patiently answered the questions I raised in detail through WhatsApp.
Finally, I bought the Dyson hair dryer from him and I am very happy and satisfied with his service.
805656 MUHAMMAD HAZIQ MOHD RAZIF”
