“I wanted to personally share my experience with Wissam. Dealing with him has made such a huge impact in my overall buying experience via the online platform smooth and extremely satisfying. Wissam AKA Sam was not only understanding in listening to my needs and request, but also attentive to provide a suitable solution that is a win for both the company and I. He is patient and extremely reliable, and an example of this was that he's met my expectations when it comes to my delivery request due to my work schedule. Never had I come across someone like Wissam who went above and beyond for a customer, and I needed to take the time and effort to write this because he should be recognised for his professional effort and hard work. Harvey Norman is VERY lucky to hire someone like him, and it's truly commendable in and off itself. Thank you for what you do, and I hope that your manager or supervisor is reading this.”
“I recently had an incredibly frustrating experience with Harvey Norman. On September 13th, I placed an order for the iPhone 16 Pro Max, which was advertised for pickup starting September 20th. Excited, I visited the store on the promised date, only to be told the item was on backorder with no clear ETA. After daily follow-ups, I was eventually informed that the delivery could take an additional 4-6 weeks!
This was a birthday gift I’d planned for myself, and the constant delays and lack of communication from Harvey Norman caused me a lot of unnecessary stress. What’s worse is that when I requested a refund, they told me it would take another week to process. Now, I can't even find the phone anywhere else, as other stores have sold out.
Harvey Norman clearly advertised false availability dates to lure customers into pre-ordering. It’s especially frustrating considering other retailers managed to serve their customers on time, while Harvey Norman hasn’t fulfilled a single pre-order. To top it off, their customer service was unhelpful and non-transparent throughout this process.
As a long-time Apple customer, I’m also disappointed that Apple allows such a reseller to handle their products with such poor service. This experience has left me with a bad taste, and I would strongly caution others from trusting Harvey Norman’s pre-order promises, especially when it comes to high-demand items like new Apple products.”
“I purchased a fridge and washing machine, which was scheduled to be delivered between 12 and 3. I waited until after 3 before phoning for the first time. I was told they would follow up and get back to me, they didn't.
I called a second time an hour later, that person said they would follow up and get back to me, they didn't.
I called back a third time and that person said the items would be delivered sometime between 5 and 5.30. I've wasted a whole day waiting around for the delivery, which still hasn't arrived.”
“One of your staff asked me to sit down on a chair and keep quiet she said it was not a playground my when my grandparents were there he did not scold me when they was not she talked to me in a very rude tone I knew I was in the wrong because I was running but I did not like the tone she speaked and asked me to just sit there and do nothing. Luckily my grandparents came to bring me back. I was also just trying out the chair and she asked me to stop. I really want to f*** her. I hate that staff very much. I also can’t remember the name of that staff. It happened on 30 August about 12 o’clock.”
“This has been the WORST online shopping experience I’ve ever had. The items were supposedly shipped from a store in my own city. It has been almost 2 months and the items haven’t arrived, and the shipping details haven’t been updated. I first spent a few weeks following up with the courier, who concluded the items were never actually shipped so they cannot continue an investigation, and the responsibility is on the supplier. Now I’ve had a three weeks of the exact same response from Harvey Norman online “support” team, with no actual help, solution or specific response given. They have sent the exact same response, word for word, 3 times now. I have request either a refund or the items resent (simple solutions for any small company to do, let alone a large company such as this). The communication has been dismal, and completely dismissed my requests or even the details of the situation. Seems I’ll never get my money back or the items I paid for. Will never purchase from them again!”
“I bought a TV in the “end of financial year sales” only to find that it had been further discounted by $500 within the month. When I questioned it with Harvey Norman they said they there was nothing they could do. Very disappointing experience & doesn’t feel ethical!”
“Maddie,
Harvey Norman O’conner
I am truly impressed with the exceptional service I received, as your team went above and beyond to ensure my satisfaction.”
“A word of thanks to Deb at HN Coffs Harbour. Much appreciate your attention to detail, professional service and perseverance in follow up with the recent exchange replacement of our new F&P oven. The end result is super.. Thank you again Deb. 🙏”
“I purchased a tv that was apparently on sale which was ending a few days later. When the sale ended the price of the tv was actually reduced by $240. Harvey Norman are a bunch of crooks and I will never purchase anything from there again. I hope they go under and all of the people who work there (absolutely liars) lose their jobs.”
“Thank Craig and Ian very helpful qnd polite done a very good job easy to work with would recommend them again thank u Craig and Ian plusure to do business Monica Bondi 😀”
“I called Harvey Norman in Ipoh Parade from Kuala Lumpur this morning to buy a Dyson hair dryer. Actually I wanted to buy a Dyson hair dryer as a birthday surprise for my friend in Ipoh and asked my friend to pick it up from Ipoh Parade. I talked to this person, his name is Haziq, I think he is a salesman. I want to share here the service of Haziq, when I asked him about this Dyson hair dryer, he was very friendly, kind and patient. Not only he answered all my questions, he also took photos of the product to show me, and patiently answered the questions I raised in detail through WhatsApp.
Finally, I bought the Dyson hair dryer from him and I am very happy and satisfied with his service.
805656 MUHAMMAD HAZIQ MOHD RAZIF”
“Few months ago I purchased a $7000 lounge from Warun Ponds Harvey Norman. That was part of many products purchased from that branch totaling to just under $20K. During purchase, I asked/paid for delivery and assembly. Lounge was delivered and delivery man refused to install to second floor ( which was clearly in the stated in the request where lounge will be will be installed) claiming it is heavy to carry. That furniture branch manager ( Nick ) and his assistant ( Booby) came around to save the sale and helped taking the lounge upstairs which was great. The problem is that lounge were connected with each other with some sort of slots/ hinges that I failed to to disconnect to run power cable under the seats . So, it looked like the hinges were damaged/ stuck . I aske Nick to help disengaging them but he said that I will need to pay for that service / fixing the damaged inserted slots ! I thought that was a poor after sale type of service specially where there no mistake from my end ! I made a complaint ref 364541 and received standard response " you are a very important customer to us !!". Made a follow up, but nothing happened. Sent another email / complaint to head office who passed me to 'admin' email and , again, nothing happened . that was two months ago.
Basically, after sales customer service in Warun Ponds and specifically furniture areas requires to be VERY closely looked at. i STRONGLY recommend to to use this branch if you think after sales will be needed”
“Very happy with my new dishwasher installed by Walt and Henry very thoroughly on Friday 31st May,2024. They did a great job,. Well done Harvey Norman Armidale NSW
Sandra”
“I bought a TCL 65 inch qled TV from Harvey Norman online the troubles started from the beginning they were posted delivered to me in Donegal but I have to go and pick it up in Sligo.
2 years and 21 days from the date I picked up the TV the screen went black they were lights on the TV no pictures and sound I contacted Harvey Norman after a lot of trouble as because it was brought online they didn't know which I had bought it from so I have to ring each one until I could find where it was actually came from.
When I got through to them they said there's nothing they can do as it's 21 days out of warranty.
I then contacted TCL customer service which I found really frustrating ready unhelpful I eventually got a reply from their customer service and they passed me on to their repair center because we 25 Euros told me to take a video and then told me the TV was unreadable.
So anybody thinking about a TCL TV I would recommend them pay the extra by eithe her Samsung or a Sony or lg anything but a TCL
So the overall experience very disappointing
Alan stewart”
“I was exceptionally happy with the service given to us , on Saturday 19/05/24 at Harvey Norman Toowoomba. We needed to buy a new TV. The service given to us by Daniel, was excellent. He explained everything to us. He wasn’t trying to hurry us into a sale. We were very happy with our purchase. Well done Daniel.”
“I purchased a matching outdoor patio setting and dining table in all around $6,000 I only could see the dining setting online as it wasn’t in store but lounge chairs looked great sadly I didn’t actually touch the wooden looking coffee table as the chairs I thought were most important to look at and sit in. I waited over 3 weeks for the dining setting to arrive as none were in stock I was shown it on line when it arrived I heard tin sound when assembling the table I said is that table got metal legs I then went out side to look the whole tabke was aluminium to look like timber very convincing if you didn’t touch it. But once you realised and looked hard it was cheap and nasty and not what I thought I ordered and paid for. Now that I rang and asked them to return it and give back my money no one will speak to me saying oh the boss is out out we will get back no ringing back of course I said I have a legal right to return this if I am not happy with it. So at this stage it looks like I have a fight on my hands. I have purchased he asked nearly all my furnishings from this store in gympie and niw for me to be treated like this is appalling I want my money back and for you to take away this monstrosity you call a quality setting”
“I don't normally give a review on customer care/deliveries..however I'm pleased to be writing this experience. I had a dishwasher delivered, with a phone call before the delivery and it arrived on time as promised in our conversation by phone. On arrival one of the staff/ delivery man introduced himself and his co worker as Tommy and Adam..I was impressed by his courtesy and manners. I invited him into my home. The old dishwasher was removed and new one installed with such attention to detail and care..nothing was rushed or overlooked. Tommy treated my purchased as if it was his own purchase and took great pride in his job as he installed the new machine. Adam was also professional in his handling of the situation as the job was a little tedious and required skill and patience from both men (Tommy and Adam). I would highly recommend this delivery service and would like to congratulate Harvey Norman for employing a great workmanship to go into there customer's homes. Many thanks Tommy and Adam. Kind regards Connie”
“Absolute Scam bought washing machine paid 5 year warranty it looks like they have a subsidary called product care whos job is to auto decline any warranty complaints but first they send another party out to assess thats says no
If you protest there are processes with obstacles and delays to frustrate you I am a quadriplegic 7 this has been a nightmare & still on going OVER A DOOR SEAL
Dont have anything to do with them”
“Do not get your photo’s developed at Moorabbin Harvey Norman.
Don’t waste your time and money!
Very poor quality standard now. Pictures look yellow, not white and bright.
The printer they have now is terrible, but the staff will try and convince you that it is fine. Treat you like an idiot! Quite rude.
I was not impressed by their poor customer service.
I have been developing photo’s there for many, many years, so l definitely know what lm talking about with picture quality.
They have lost a loyal customer.
Afterwards, l had the pictures developed at Kmart where the photo’s were high quality and white…… not a bland yellow colour like at Harvey Norman.”
