In early December I ordered a very nice three-piece outdoor set which was delivered promptly. At the same time, I ordered a Shelta Cortina 220cm umbrella which after five weeks still has not arrived. I contacted the Moore Park store by phone and in person four times over a three-week period and each time was told someone would get back to me. No one called me back on any of those occasions so the onus was always on me to chase up. Eventually I was told that Shelta had dispatched the umbrella but that Toll was holding it and that there were often problems with Toll deliveries. When I asked if I could have the umbrella delivered by a different carrier I was told this was not possible. After five weeks of waiting and chasing I decided to cancel the order and found a similar umbrella online for half the price.