I have recently ordered from Hattons for the first time. I can honestly say that they have been exceptional. All the staff I contacted have been efficient and courteous. Colleen, who took my order, was very professional and helpful, especially as I gave an incorrect reference number. She also guided me through the posting options. Bryan e-mailed back with clear advice as to a query and it helped me clarify my decision on a particular model. The order arrived on the exact day and in perfect order. Finally, I have found the website very easy to navigate. Thank you, Hattons.