Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

Company Reviews

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Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you very much for my recent order. Superb service when ordering by telephone and very prompt delivery, ordered Friday and was delivered Saturday. Brilliant selection of products and look forward to ordering again. Totally recommended.”

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Posted 1 year ago

“Excellent helpful service”

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Posted 1 year ago

“Ordered the 3 Snailbeach hopper wagons,one in plain grey,one in brown and one in SDR livery. These were ordered on the Friday 12th August and delivered on the Saturday 13th August which I think was very fast. I was very pleased with the 009 hopper wagons and well packed. Thank you Hattons for the quickness of the delivery. Malcolm Ibbotson.”

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Posted 2 years ago

“VERY quick shipping to USA via DHL at reasonable cost! Items well packed and arrived in perfect order. I'll be buying more! Snap attached of a "visitor" to my home and club layout last year! Cheers All!!”

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Posted 2 years ago

“Purchased a Bachmann 7f described on wed site as used good condition tested dcc fitted when received loco had glazing loose in box tender kept derailing and yes no dcc fitted had to service the loco draw- bar between tender and loco in the wrong way poor running down to pickups not touching wheels contacted Hattons informed them of the problems informed i had put things right could they please forward me the dcc decoder NO NOT THEM they want to have the loco back and refund me yes sure of course you want it back and refund only now its put right still waiting for a manager to ring me back”

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Posted 2 years ago

“Greetings Aaron. Thankyou very much for your prompt reply. I have ticked all three hopefuls for an 00 gauge newspaper carriage/s. You are very helpful”

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Posted 2 years ago

“I bought a KP (Czech model company) 1 :72 MiG 19. Although box was old (vintage kit), it was not worn & the condition of kit excellent. Kit dispatched promptly & was very well packaged. When I approached Hattons prior to purchase, they were very helpful via email- twice. Yes, would recommend Hattons...”

Helpful Report

Posted 2 years ago

“I bought a Hattons original class 66 with sound fitted from Hattons just under 2 years ago, brilliant model BUT the motor developed a fault. Unfortunately Hattons do not sell and cant source any spare parts which means the loco us notw scrap, £265 down the drain. My advice is DO NOT BUY HATTONS ORIGINAL LOCOS, they are life limited....a very short life at that”

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Posted 2 years ago

“Hattons gave a fantastic service. I placed an order on Tuesday with no special delivery cost and the goods arrived the next day with Royal Mail tracking.”

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Posted 2 years ago

“I have recently purchased several different items from Hattons. All well packed, amazingly quick deliveries, excellent service & competitively priced. Many thanks. Michael”

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Posted 2 years ago

“I have been purchasing models from Hatton’s over the past years and have found their staff to be very helpful and friendly. All of the models have been well packed and with excellent postage costs. I have also signed up for their Mailing List that i receive each week and it is fantastic. Highly recommend. First class service.”

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Posted 3 years ago

“Good customer service, prompt answer email questions, appear to know their products”

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Posted 3 years ago

“Poor customer service, tracking information doesn't work, will purchase elsewhere in the future. Avoid Hattons.”

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Posted 3 years ago

“Just received a replacement item(PLS-100) which I only sent back last Friday. Well done to you all and the Royal Mail. PS I have 4 peco code 75 small points on order since last november,I guess Peco have been on lockdown and not producing much,have you any news please?”

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Posted 3 years ago

“Ordered on the Friday arrived the next day. Just what we wanted. Many Many Thanks.”

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Posted 3 years ago

“I ordered a second hand Hornby 66 yesterday afternoon,received it this morning at10.20! Well packaged and in exactly the condition as described. I also had an order last week with the same result. At Christmas time I also had an order within two days! I look forward to meeting the exhibition team when things are back to nomal! Cheers from Sally and Ken”

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Posted 3 years ago

“I preodered 2 rocket carriages on 1July the day Hornby announced them. Only to be told a couple of weeks ago that I would be getting nothing. I appreciate that hornby reduced the numbers what I mind is that Hattons could have reduced the number that people got instead of just cancelling orders. I cannot believe that many people had ordered them before I did.”

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Posted 4 years ago

“Ordered some goods stock Wednesday afternoon and received Thursday Midday, excellent service. So nice to deal with such a fantastic company, highly recommend!”

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Posted 4 years ago

“Returned an item that arrived damaged and requested a refund Received an email to confirm they had received the item and also a notification of a credit note, even though I requested a refund . Then I received notification that a replacement had been posted out ...! Now I have to return that one at my own expense”

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Posted 4 years ago

“Superb service. Received my order the day after placing it, and the new point was fixed on my layout by the end of that afternoon.”

Helpful Report

Posted 4 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews