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Hattons Model Railways Reviews

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

Company Reviews

4.7

Based on 370 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Bachmann 7f described on wed site as used good condition tested dcc fitted when received loco had glazing loose in box tender kept derailing and yes no dcc fitted had to service the loco draw- bar between tender and loco in the wrong way poor running down to pickups not touching wheels contacted Hattons informed them of the problems informed i had put things right could they please forward me the dcc decoder NO NOT THEM they want to have the loco back and refund me yes sure of course you want it back and refund only now its put right still waiting for a manager to ring me back”

Posted 1 year ago

“I bought a Hattons original class 66 with sound fitted from Hattons just under 2 years ago, brilliant model BUT the motor developed a fault. Unfortunately Hattons do not sell and cant source any spare parts which means the loco us notw scrap, £265 down the drain. My advice is DO NOT BUY HATTONS ORIGINAL LOCOS, they are life limited....a very short life at that”

Posted 2 years ago

“Poor customer service, tracking information doesn't work, will purchase elsewhere in the future. Avoid Hattons.”

Posted 2 years ago

“Many emails, many promises, to cancel my details and remove the account. NOTHING HAS BEEN DONE, and Nobody cares.”

Posted 3 years ago

“Bought a kit from Hattons which was sent to me with the wrong instructions. 5 weeks later they have still not provided me with the correct instructions!”

Posted 3 years ago

“Not very impressed at all I'm afraid. I dropped by one afternoon to have a browse and was disappointed to find an almost empty space. The latest refurbishment apparently, though this was the same the last time I was here a couple of years ago. It's all well and good to say that anything can be brought out from the stock room but people like to browse at their own leisure. Bit of a pain if I want a Metcalfe kit or some paint and want to see a few examples. I don't shop online and much prefer to visit a model shop in person. I was disappointed to overhear the shop assistant Mark (according to their staff page) making derogatory remarks about other staff. I fail to recall the exact words but he seemed to be pleased to not be working with "the idiots" for a change. I'm sure plenty of other people would value a job in the current climate more than this ungrateful twerp. So is Hattons worth visiting? Not for me in a traditional sense. If you don't mind the clunky system of looking on a computer, asking for items and waiting for the staff to bring them through then you might be okay. Think of Argos about 15 years ago. It's perfectly fine if you shop online.”

Posted 4 years ago

“Re my earlier review I have still not received any response to my enquiry to sell a "used" item. I have an un used Atlas 6999 O gauge turntable which I can only presume they don't want to bid on”

Posted 4 years ago

“I personally delivered quite a few Bachmann and Hornby carriages I no longer use to Hatton’s in Liverpool on the 4th September and was assured that they would be valued and a credit sent to me within ten days. I’m still waiting for thee reply three weeks later. Very disappointed with their service and will not be using them again.”

Posted 4 years ago

“Accepted a valuation of £30 for my preowned items and returned them via Collect + on 9/8/19. Sent e-mail chasing cheque on 19/8. Hattons replied on 20/8 saying they had a back log. Chased again via e-mail on 28/8. No reply so phoned on 29/8 to be told that person responsible was in a meeting!! Promised to ring me back. Particularly annoyed because the £30 was to offset the purchase of a preowned item for £65 which arrived very promptly.”

Posted 4 years ago

“Long standing back order for Bachmann Atlantics, you do still not have them in stock; I have now obtained them from another supplier who had them in stock. See my letter of the 4th January 2019.”

Posted 5 years ago

“Package lost in courier system. When I telephone the Hattons customer service agents, they are generally unhelpful and obstructive. All the information provided by Hattons from their tracking agent to date about the fate of my package has proved incorrect. I am now out of pocket as a result of this experience and will not be using Hattons again.”

Posted 6 years ago

“Pre Owned Department Sent several boxes of OO Gauge locomotives to pre owned department for sale, in response to an Advertisement in Garden Rail Magazine. Advertisement stated - "Trade in with Harttons for immediate payment on the day that we receive your goods - We pay straight away" After 5 working days from receipt of items by Hattons I have still not received payment for the items sent. I have sent several emails and telephoned. The company is unresponsive to phone calls and is choosing to ignore my latest emails. I am on the point of contacting Trading Standards for resolution.”

Posted 6 years ago

“Rang Hattons this morning to enquire about couplings on a loco I was interested in. Wanted to know if they were compatible with Hornby and Bachmann. Just got back into model railways after a gap of 15 years and believe me a lot has changed in that time. Could I get a straight answer to my question? NO. Amazed they are still trading if this is an example of their customer service.”

Posted 6 years ago

“Previously sent the wrong item, and made it so difficult to return I'm stuck with. I give them a 2nd chance they send me a described as pre owned like new Evening Star with broken tender with glue marks and on top of that it doesn't work. I will never use this shonky operation again.”

Posted 6 years ago

“Had not used Hattons for some time due to a postage issues during my last experience (their website info was wrong; they didn't honour it...I was out of pocket and item arrived damaged and delayed because they decided to use an inferior courier to the one I had selected and paid for). Gave it another go, and lo and behold, they did it again. Paid for Special Delivery, plenty of time before the cut off, 20 hours of so in fact. Item didn't arrive when due and Royal Mail proved that Hattons had missed the cut-off for posting. Hattons stated that they would "refund me the postage", but no, a partial refund at 40%. I'll not bother again for a while, if at all. You're really starting to lose it now and with so much cheaper competition, I hope others' leave in droves. I'm glad I paid with Paypal!”

Posted 6 years ago

“Hattons were once great when they were in Liverpool and Ron Hatton ran the shop. Sadly they are in the Arse end of nowhere in Widnes theres no transport to the new shop and they are Abysmal and hopeless. I am free of them now I deal direct with Hornby, Dapol, DJ Models, Oxford Rail, Bachmann and Peco so go direct and STUFF HATTONS!”

Posted 6 years ago

“I ordered a train and had a lovely email telling me my order has been accepted and was being dealt with. A week later I had heard nothing about despatch so I emailed them to ask what was happening. As this was a Christmas present I was horrified to be told that they had ‘thought’ the item was in stock, but it wasn’t.... so my order had been cancelled and I was given a full refund.... 1) I had to contact them to find out what was going on. 2) There was no attempt to offset my inconvenience, and lost week pre Christmas, by offering me an alternative or even trying to retain my business. 3) On asking about an alternative I was offered free postage - big deal! I bought a better new replacement on eBay Very disappointed - how can stock management be that poor in such a large company and this day and age - to take orders and not have the item in stock - and not know - THEN, when discovered, not contact the customer immediately to offer apologies and an alternative..... very poor. Will not be using them again.”

Posted 6 years ago

“No point in Pre-ordering with Hattons, they do no stick to their own conditions of sale as specified by their Emails, sold my order on.... thanks Hattons will go elsewhere in future.”

Posted 6 years ago

“Ordered items on a Saturday and they were not posted until the following Thursday, yet they claimed that they were in stock. Will never buy from this place ever again.”

Posted 6 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews