I am writing very upsetting post , on the 22nd of December 2018 I purchased a scalelextric from your store in worthing west Sussex for my son's Christmas present, who was very excited about this gift and on Christmas day I unboxed the scalelextric and set it up. Unfortunately one of the cars keeped stopping or would come off the tracks befor it got not even half way around, my boy was very upset so I phoned up the store on 26th of December 2018 who told me it's not there problem and that I need to contact the scalelextric provider and see what they can do about it even though I brought it from your store itself, I decided to return the scaletrics after reading the receipt that stated if you are not happy with your product to return it withing 14 days of purchase, so I reboxed the product perfectly and returned it to the store , they told me they need to retest it to make sure it is actually broke and come back in an hour, already I feel like they are calling me a liar, so 45 mins passed and I went back to the store they had the scaletrics set up in the store in front of all other customers it was doing the same clearly not working, the staff were telling me that is how it's supposed to be, the shock of the customers faces it clearly was not, I said to one of the customers in store does that look write to you and he said he would take it straight back, the colleges seem to have found it quite amusing and the manager Jack or Jake was telling me he is not giving me a refund even tho it was clearly not working so for my own protection I had to record videos in the store of proof that I was not getting a refund and that the scaletrics was not working, the customers could not believe how I was being treated it was discusting I thought it would have just been a simple process but the manager for some reason was being very cocky infront of his colleges and customers, i am absolutely disgusted with the way I have been treated by ur members of staff in front of my children and customers and deserve an oppology for the way I have been treated and would love for you to see the cctv of that time or the videos I have with the way I was treated in your store I should have got a refund