I had a VN10 Drone bought for Christmas. After purchasing a SD card (not supplied) I did the setting up following instructions to the letter. I tested camera by taking a few photo's and video but found that the camera was not working. Upon inserting the SD card into computer it came up "card blank". I tried saving a couple of photo's from computer and these saved and were read OK so the card worked OK with computer. Contacted Hawkin's Bazaar with all details in email contact from their website. Only advise I received from them was to purchase another card and see if that worked. I contacted the Carlisle Shop where it was purchased and they were to send me a replacement drone out after having tested the camera and a card. Nothing had arrived after 5 days so contacted shop again, it had been returned address unknown. A blank SD card did arrive but when inserted into drone, camera still would not work with same results as the card I purchased. The replacement card states that it needs formatting. When try to format get message Windows cannot format this card. Will not read or format on either of my two computers. They were going to send another drone out. I also learned at this point that the Carlisle Shop was closing down. Still nothing arrived and when I contacted the shop was told that they had received instructions that customer services at head office were now dealing with this matter. I received no contact from head office or any other department of Hawkin's Bazaar. I contacted Hawkins Bazaar via website again 13-01-19, as I couldn't find a phone number. I enclosed both my phone numbers and asked for them to contact me. I am still waiting for a reply or contact reply. Have again today 16/01/19 sent a email via website for request for contact. From my experience the after sales service of Hawkin's Bazaar leaves a lot to be desired.