Baught an RC Helicopter flew it for 30 seconds and it just fell out of the sky whilst being out of control. On getting to it the rear rotor was missing, couldn't see it any were. Contacted customer services and they said they would send me a new part, but there where 2 bare wires sticking out of the helicopter, so i asked what they wanted me to do with them, and they said the broken helicopter was my fault and its out of warranty. I had had it 5 mins. DISGRACEFUL support from Hawkins customer services. I sent pictures showing no damage to the helicopter. It looks like the rear rotor just flew away when i operated it. Now to end a bad story they wont reply to my e.mails. DISGRACEFUL.......