I tried to contact Hayloft this morning but was number 27 in the queue so abandoned the idea. I have made 3 orders with you and the order numbers are as follows: OR0138547, OR0158844 and OR0037787 So far I have received 3 Philadelphus Little White Love which looked and sounded gorgeous on your website. One plant was in reasonable condition on arrival and the other two were not. They had broken stems due to outgrowing their packaging and black spot on the leaves. I also received Fuchsia Delta’s Sara. These plants were in a pathetic condition and despite my nurturing do not look much better. I rang to complain and was told I would be sent a replacement for the Philadelphus and to wait and see regarding the fuchsias. I have not received any replacements. My Astrantia Ruby Wedding was due to arrive on 8 May 2020. It is now 19 May. I ordered a Philotheca myoporoides costing £45 which was due to arrive on 18th May (ie yesterday). This was going to be a gift for a friend's 60th Birthday which is on Friday. I have now had to make other arrangements as it looks highly unlikely that it is going to arrive in time. In total I have spent £182.40 and request a full refund. I realise this has been a very busy time for you but other companies seem to be able to meet their deadlines. Frankly, if the other plants I have ordered are in such poor condition then I am wasting my money. I am not sure why you are marketing your plants so profusely when you can’t meet your current orders. One very disappointed customer. I have just read reviews from your company and wish I had read them first and I would never have ordered them from you. Never again.