I’m reaching out again regarding my order (#97726), which was marked as shipped 11 days ago from a location only 20 minutes away from my home. Despite that, I have yet to receive it—and more importantly, I haven’t received any communication from your team after multiple follow-ups. When I contacted Australia Post, they said they haven’t physically received the parcel—only that a shipping label was created. That left me wondering: has the order actually been dispatched? I understand delays can happen. What I’m trying to figure out is: How am I supposed to plan around this if I don’t know where the parcel is? It seems like something may have fallen through the cracks. And that’s totally understandable—mistakes happen. What’s difficult for me is not knowing whether my order is lost, delayed, or just in a queue somewhere. Would it be unreasonable to ask for an update today? Even a short message confirming someone is looking into it would go a long way. I’m hoping we can find a simple and quick resolution. I’d really appreciate your help.