Accessing care through HealthPiper was as easy as I hoped it would be. For me, finding effective mental health care has been a rollercoaster process of trial and error, self-advocation, and/or suffering in silence. When I found HealthPiper, I was frustrated and fed up trying to get my needs met by the HMO my insurance covered. As someone who struggles with anxiety among other things, the direct, private messaging to Dr. Freedman and Emily (who is very lovely and helpful) felt very comfortable and secure. Their evaluation was simple and comprehensive; I felt like Dr. Freedman cared about getting the full picture of my background and that he had enough time for me. Dr. Freedman listened to my experiences and input and helped me better understand what I was dealing with. Many online mental health services claim to be “stigma-free” and HealthPiper most certainly is. I felt comfortable being transparent, honest and vulnerable without judgement from Dr. Freedman, which is so important in mental health treatment. Dr. Freedman is also very knowledgeable, professional, friendly, and easy to talk to. I have benefitted a great deal from their treatment.