Great prices but absolutely shocking CS and aftersales. They use an Indian call centre where the staff have NO technical knowledge and read scripted replies. 1st problem. I placed an order on sat 9th and I booked a delivery for the Thursday 14th. Nothing turned up and after 1.5hrs on the phone it came to light they hadn’t placed the order with Coram directly. The items turned up the following week losing me a days wages on the Friday as I am a bathroom fitter. 2nd issue the delivery turned up with the incorrect waste totally different as per their website photo and description. It took over 3 hours trying to explain this issue to their staff. It was painful. They sent me a replacement and guess what, it was the same as the first and wasn’t fit for purpose. I went through the live chat, telephone and even FB. I spoke with numerous staff members and was offered nothing in compensation due to their incompetence. H&P lost me two days work and I ended up buying a different 90mm waste from ScrewFix. Suffice to say, I have 15 bathrooms booked in for this year and they will not be getting my business, I normally tell my customers to look at their website. I’ll go back to using Plumbworld. H&P you need to up your game, you need the customers more than they need you! Plenty of other sites offering 5-10% off. Regarding the photos. The website shows the trap with an elbow. Neither came with one and the unit itself is cheap plastic and they charged me £43.95. The same trap made by Mcalpine is £33.00 and has a metal chrome finish. 100 times better.