HeatandPlumb Reviews

Name: HeatandPlumb
Address: 72 Molesworth Street, Wadebridge, Cornwall
Rating: 1.93

1.9 Rating 150 Reviews

22 %

of reviewers recommend HeatandPlumb

1.9

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About HeatandPlumb:

Buy Heating and Plumbing supplies Online who has Over 55,000 DIY Supplies, Fittings and Materials at amazing prices. HeatandPlumb.com has become a household name amongst the DIY in who is frequently processing 3000 plus orders per month the UK. Some of our best-performing product ranges include boilers, bathroom suites, shower enclosures, radiators and disabled products.

Visit Website

Phone:

0120 881 2587

Email:

sales@heatandplumb.com

Location:

72 Molesworth Street, Wadebridge
Cornwall
PL27 7DS

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HeatandPlumb 1 star review on 18th January 2025

Jake Budd

HeatandPlumb 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

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“Ordered a tank on 21st Oct, asked to confirm delivery date on 22nd Oct. Today, 26th Oct, no delivery information was shared. Called at 12.35 to check and was assured it would arrive before 5pm. At 2.05pm received a message to advise it wouldn't arrive today. Called to ask where the item was, received varying information. Was promised a phone call within an hour that was not received. I called at 15.20pm to cancel the order, they emailed me at 15.57 to say the item might arrive tomorrow so they’ll hold onto my refund until then. As a plumbing and heating company we would not order through this company again, they started off not even telling me who the courier was even though its supposedly their fault….”

Helpful Report

Posted 3 days ago

“Worst company ever had to deal with, seriously damaged goods, not packed sufficiently, even though my cabinet was within the time of repair/replacement ,, oh, and apparently how do they know i havnt damaged it( yes I damaged it so plumber was unable to fit it when needed, worst customer service, rude, attitude, and no interest in customer getting satisfaction, just looking out for themselves, taking this further,!! And reviewing wouldn’t let my pictures send, strange !”

Helpful Report

Posted 1 month ago

“We have used Heat & Plumb a number of times and we are always very pleased with their service. Whether it’s sorting out an issue ie damage in delivery or the buying experience itself, great prices, delivery always on time. We find phone calls answered quickly (no long holds) even if call needs to be transfer, and the staff are always helpful, and their promises are kept ie call backs in a few hours at most - not days as in some retailers, and we don’t have to chase. A special shout out to Fahim and Mack for their recent help. As a returning customer I will continue to deal with Heat and Plumb without hesitation - I recommend you give them a try.”

Helpful Report

Posted 2 months ago

“I seriously don’t know how this company has got so many 5 star reviews.. I cannot recommend this company based on my recent purchase. My original shower tray arrived cracked. Customer service (Joel) initially refused to collect the damaged goods until I cited the Consumer Rights Act, forcing me to take time off work for the collection. The replacement tray arrived with significant chips and holes underneath. Although I expressed concern, I was assured by the company that it was perfectly fine to install. Two months post-installation, a large crack has now developed. The company’s response to this structural failure was simply to treat it as "warehouse feedback." I am now facing major secondary costs to repair the bathroom. Avoid this company if you want reliable products and accountable customer service.”

Helpful Report

Posted 2 months ago

“Very bad experience. Payed 700 for w radiators, 1 was damaged, but had to be temporarily installed so other works wouldn't be delayed. After 2 days, i had to take it down due to a leak from the damaged area (pin hole). No replacement, no refund, no real willingness to resolve the issue. Would not recommand. Avoid!”

Helpful Report

Posted 3 months ago

“Ordered a radiator waited in all day for delivery did not receive it. Waited 6days for the delivery radiator was supposed to be in stock.every where i have ordered a radiator from only took 3 days”

Helpful Report

Posted 5 months ago

“Exploiting customers rights, if need to return anything, they should be reported to governement”

Helpful Report

Posted 7 months ago

“Bought a double bathroom vanity unit from them, after 1 month of it being professionally installed, cracks started to appear on the front of the worktop. I asked for either a refund or replacement but they are unwilling to co operate. I would understand if it was a year or so down the line but 1 month in, this should not be happening. They said it's water damage, how can a bathroom unit get water damage after one month. And we ve not left water on it anyway. Would not recommend this company or products.”

Helpful Report

Posted 7 months ago

“Ordered a shower enclosure, tray and upriser kit spending over £600. Delivery was very quick, but unfortunately the tray was bent/bowed in, contacted the company who arranged a replacement, this arrived the next day but was faulty in exactly the same way/place, suggested the mould may be to blame, and asked if there was an alternative tray, was instead sent a 3rd replacement which was also faulty. In the meantime the enclosure arrived, this was damaged, contacted company who suggested I "bend the damaged parts of the frame back" by the time they responded to me it was too late to organise a replacement, instead offered me £20 as a gesture of goodwill will!!! Left with trying to install a faulty shower tray and a damaged enclosure. Avoid this company.”

Helpful Report

Posted 7 months ago

“I hate to say it as with a lot of people the initial response was swift and the customer service again good. But when the product I bought was incompatible with the other item I bought from them (as with other people) this is where it all broke down. I was asked to send a multitude of messages and photos of the item. I did this along with videos of the two items being totally incompatible and yet even after this I am being asked to foot the postage charge for the item (after pictures of it being repackaged "Without too much clear selotape" so it can be resold as new) Personally I think it is a shame as they could just have a decent after sales support and thrive, But instead they have multiple companies (check Pioneer Bathrooms Ltd) with poor ratings and then it looks like they just get another one up and running. Buy elsewhere is what I would say as it truly isnt worth the hassle of dealing with them.”

Helpful Report

Posted 10 months ago

“Ordered a Reina Mini thermostatic radiator element from H&P along with a rad. It worked when installed, I turned it off as its not been needed. Then a month or so later it wouldn't start. H&P asked for a video which I sent. They said the manufacturer wanted to know how it was installed and commissioned. I said by qualified professionals. They said the manufacturer needed to know details as if not commissioned correctly the unit would fail. Reina wouldn't send instructions for me to check with installers. Too much hassle to get both plumber and electrician to contact Reina. So I gave up. Binned the Reina and bought another unit elsewhere. Reina proved to be dodgy. H&P took no responsibility. Avoid.”

Helpful Report

Posted 1 year ago

“Ordered a shower door. Just over a month later it was fitted. Hinge on the door snapped but despite it having a 12 month warranty on moving parts and lifetime guarantee otherwise apparently it’s not covered for a replacement? No idea how that works but, like others, recommend to avoid”

Helpful Report

Posted 1 year ago

“We were sold a faulty shower tray and their customer service is terrible. They will not replace it and do not accept the fault even though I sent a video of it. I was offered a discount of £22 to buy a new tray. Do not go there.”

Helpful Report

Posted 1 year ago

“Ordered a bathroom suite delivered to our office, it came 3 days earlier than promised I wasn't there to accept delivery. Coming to fit the suite it was noticed after opening the boxes that the toilet seat was missing, reported it to them but they said I should have checked the delivery. So you receive a delivery 3 days early, that you aren't available for so it is dropped off and you are meant to hold the driver to get the person receiving the delivery open 6 boxes 2 jiffy bags and reconcile what isn't there. Absolute joke! Definitely would not recommend.”

Helpful Report

Posted 1 year ago

“Do not use! Avoid this company i had to search for my delivery sent to wrong address. Spent hours on the phone and emails trying to get thing resolved when it come to a return after weeks of trying to sort it out they now want to charge me £160plus VAT which is against the customer rights act 2015 but they don't care! Consumer Rights Act 2015 stipulates that traders must not impose any fee on the consumer in respect of a refund. Specifically, Section 20 of the Consumer Rights Act 2015 states that "the trader must not impose any fee on the consumer in respect of the refund".”

Helpful Report

Posted 1 year ago

“5 weeks a go I ordered two vanity units including a sink on the top. They were fitted a week later. There are two cupboard doors under the sink. In less than 4 weeks they have split and blown. I contacted heat and plumb directly to ask if they could replace the doors with better quality ones, assuming that they were maybe a bad batch. They replied to tell me that at no point should any water come in contact with the doors. THE DOORS ARE FITTED DIRECTLY UNDER THE SINK. I had similar units from another company before these and the doors lasted over 5 years! Poor quality products. AVOID.”

Helpful Report

Posted 1 year ago

“Do not order from this company !! They were supposed to have delivered a bathroom suite last friday only to tell me there was a problem with their warehouse and that I would not be receiving it. They were overly apologetic and promised me to deliver next week which is today with a 2 hour delivery slot. I informed them I had taken 2 days off work as annual leave to wait in for these deliveries. It's nearly 5pm and guess what still no delivery. I've been on the phone to them 5 times today to only tell me now they cannot get hold of their delivery driver!!!! I'm furious. Never again will I be ordering from this rubbish company Date of experience: 20 September 2024”

Helpful Report

Posted 2 years ago

“Horrible experience. I bought a cabinet unit with a mirror from them. The mirror started to peel off after a few months. I contacted them and asked for a refund or replacement but according to HeatandPlumb it's okay that the unit is extremely poor quality but costs a lot of money. Hugely disappointed. I wonder if there's a customer support that could help. They refuse to replace it.”

Helpful Report

Posted 2 years ago

“Appalling Atrocious Service-Warning do not use this cowboy outfit of a company placed an order for delivery guaranteed today and oh surprise the liars never delivered do not use this company absolute rubbish”

Helpful Report

Posted 2 years ago

“I ordered from this company a Rak sink and all its fittings. The mixer tap I ordered started to leak so I called my plumber. I rang Heat & Plumb to expect a new tap but all I had was a part for tge tap. I had to call my plumber to fit it. I asked if there was any help available to help me pay this unexpected bill. I spoke to a person who's name was Anna. She said she would ring me back but this did not happen. So I sent her a message this she ignored. This is a cowboy outfit AVOID at all costs they are totally umprofessional.”

Helpful Report

Posted 2 years ago

HeatandPlumb is rated 1.9 based on 150 reviews