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HeatandPlumb Reviews

2.1 Rating 129 Reviews

25 %

of reviewers recommend HeatandPlumb

Company Reviews

2.1

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read HeatandPlumb Reviews

About HeatandPlumb:

Buy Heating and Plumbing supplies Online who has Over 55,000 DIY Supplies, Fittings and Materials at amazing prices. HeatandPlumb.com has become a household name amongst the DIY in who is frequently processing 3000 plus orders per month the UK. Some of our best-performing product ranges include boilers, bathroom suites, shower enclosures, radiators and disabled products.

Visit Website

Phone:

0120 881 2587

Email:

sales@heatandplumb.com

Location:

72 Molesworth Street, Wadebridge
Cornwall
PL27 7DS

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HeatandPlumb 1 star review on 4th August 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 14th April 2023

HeatandPlumb 1 star review on 24th August 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t thank heat and plumb for excellent service for all my new bathroom products . Had a minor hitch with small fitting on shower screen but this was quickly resolved thanks to Mack new part sent out within a few days.”

Posted 1 month ago

“Purchased bath and bathroom furnitures. Great price, delivery and hassle free returns. Customer service is great, Ayesha Khan was very helpful throughout the process of returns and returns ands replacements. Highly recommend the.”

Posted 1 month ago

“Very quick delivery to Scotland, good products and customer support. I couldn't fault.”

Posted 1 year ago

“Very prompt delivery and good price. Small fault on part of shower mixer. Amazing standard of customer service (thanks Shoeb) replaced with no hassles after sending photo. Replacement delivered next day by DPD. Would recommend to anyone”

Posted 2 years ago

“Outstanding, replacement radiator arrived within 24 hours of notification. Alina was superb in handling & following up the warranty issue.”

Posted 2 years ago

“Prompt polite helpful service and excellent follow-up. Have used them several times in past year and highly recommended them.”

Posted 2 years ago

“Had a toilet delivered which was found to be damaged on arrival. Replacement was delivered promptly and without fuss and on time.”

Posted 3 years ago

“Dealing with heat and plumb with the assistance of miss Richa was a pleasure, and hassle free experience even 3 years after my purchase, so thank you very miss Richa you get ten out ten from me for your helpfulness and efficiency.”

Posted 3 years ago

“Great service over the phone when placing the order. They told me what items I was missing which saved me the hassle of not having when plumber came to fit. Thanks for your help. I will definitely tell my friends about you.”

Posted 3 years ago

“Excellent service, where I was kept up to date throughout the process of when the goods will be delivered. Friendly customer service as well”

Posted 3 years ago

“H & P - excellent! Good website. Easy to make an order and pay for it. Timely delivery. I have placed three or four orders with H&P recently and find their service splendid. Thank you H&P.”

Posted 3 years ago

“Fast Delivery Service considering current situation. Thanks very much, will defo recommend you guys.”

Posted 3 years ago

“This is the first time i have used this company and i am pleased with the service, delivery was sooner than expected and well packed. The product was in the sale, but i have seen the same product in other places for 3 times the amount i paid. So i am very pleased and will certainly use this company again”

Posted 3 years ago

“Fantastic service couldn’t have wished for better.Thankyou.”

Posted 4 years ago

“We purchased a premier harmony wc suite, unfortunately the wrong model was delivered but we were put in touch with Mack from Heatandplumb and all was sorted to our satisfaction. We are elderly and he dealt with the matter in a pleasant and kindly way. Jean and Mike Smith”

Posted 4 years ago

“Purchased a Premier vault vanity unit, which was unfortunately damaged on arrival. Manish very kindly sorted out a refund for me which was much appreciated.”

Posted 4 years ago

“Bought mirrored cabinet which was a matching vanity unit product. Delivered on time but unfortunately the mirror was damaged. Mack actioned the problem quickly and efficiently. He communicated timely and the replacement was delivered the next day. Well done Mack! Customer happy.”

Posted 4 years ago

“TIM THOMPSON Very good value, very good service. Mack handled our problem with the courier with alacrity and efficiency. Yes, a good experience.”

Posted 4 years ago

“Replacement of faulty item”

Posted 4 years ago

“ordered part for my shower on 3/7/2019 at 2.20pm. delivered on 4/7/2019 at 9.15 am. fitted and working within 10 mins. thank you very much will deal again. 5x trevor”

Posted 4 years ago

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HeatandPlumb is rated 2.1 based on 129 reviews