Am in conversation with this company regarding refund for a kitchen tap that after turning off, continues to run and then drip for over 15 seconds. According to Heat and Plumb, this is normal and the manufacturer says the customer needs to shake the tap after each use! Never have I had this happen before. Although I have repeatedly told Heat and Plumb (Mack) that my contract is with them and not with the manufacturer, they refuse to do anything about it, except to replace the cartridge valve (for leaky taps!) I am now taking further action.
5 years ago
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