I have been asked this morning to provide a review of my recent purchase from Heatmiser... Given that my order was placed on 19 Feb 2014, payment processed on 20 Feb 2014 and as of today (11 Mar2014) I am not in receipt of any goods it's only fair that I rate their customer service... Sadly poor... I have received timely emails confirming order and completion of payment but nothing whatsoever advising of a delay in dispatch or delivery dates... Even checking the order online reveals nothing other than my order is in 'pre order' status... Admittedly, if you hunt around the site you can deduce that they have no stock and are awaiting delivery... Since they asked the question I feel I have to review honestly. What would be the point of reviews otherwise? How about a simple email advising of order delays and offering estimated resolution dates? Should it really be left to your customer to chase up? Hopefully this will prompt a review of customer service and communications to ensure that service does not negatively impact their success.... That said... The NeoStat looks like a great product. I'm looking forward to installing and trying out this technology, hopefully some time soon!