I pre ordered a Neostat-e and paid for next day delivery. The date of 7th April was quite clearly shown on my order. So arranged to be at home on the 8th to take delivery. Checked my order status on 8th to track the delivery and it still showed as pre-order! Phoned them up - they have a backlog and it will only ship today and no we won't refund next day delivery charge. So I quoted their own website: If for any reason we cannot despatch your order within this timeframe, we will contact you to inform you of the new delivery date. Still refused to refund next day delivery charge! Order cancelled. On the positive side I ordered from uheat.co.uk and got it cheaper and it arrived next day!