when I first started using helium10 I was really excited. The tool seemed comprehensive and provided a lot of features. However, the issues started after I started digging deeper into the results that I was getting from helium10. Most of the numbers you get for your accounting (profits) is not accurate. For example, the profit margin shows 25% but if you use other tools and have those Softwares calculate your profit you would get closer to 15%. I brought this up with costumers service several times and so far nothing happened. I also told them since there are several issues with the software (I only mentioned one here), I would like to get refunded as I am not getting the benefits as it was promised and I got totally ignored. I have requested a refund 3 times and so far nothing has happened (of course they keep telling me their developers are working on this issue and I need to be patient but it is more than a month and nothing has happened yet). the first time I asked for a refund (I am paying $97/mo) I was told I need to cancel my subscription that's how I get refunded (honestly talking with helium 10 people outside of the chat is impossible and they refuse to refund me for the months that their software was not working properly) I will update this review as soon as I hear back from them.