I am in the USA and wanted to send a baby gift to a friend in the UK. By accident I found HelloBaby products that I liked when looking at items on the ebay store. When I noticed that the company was located in the UK, that cinched it for me even though the products were a little more expensive than what I had been looking at in stores in the USA. I send a query to HelloBaby about the ordering process which was answered within hours. The ordering process was simple and the products were received by my friend in less than a week. My friend said the quality of the products was very good. I would definitely order from HelloBaby again.