This was to be my son’s first Christmas toy, same as mine...a wooden, toy train. It arrived to the States loose and scratched in the box. I sent photos and was told that they would replace it if and only if I returned the damaged one. The cost of shipping was so close to the price, I decided not to return it and just find him another toy. Then a couple of weeks later this “rate our service” email pops up...
3 years ago
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