We ordered crib sheets from Hello Baby to fit our SnuzPod bedside crib, as the description states that they fit all Snuzpod bedside crib mattresses. This is not true, as I found out later when I tried them on our mattress (with and without a mattress pad, and also based on Amazon reviews)--the sheets are way too loose and baggy, which is a hazard for a sleeping infant. As we live in the states, returning the sheets would cost as much as the refund itself, so I requested a refund from Hello Baby for both the sheets and the cost of shipping if I were to return the sheets (normally the buyer must pay for return shipping). Given that Hello Baby sold me sheets that could be a hazard for sleeping infants, I did not think this was an unreasonable request. More than two weeks after my initial request and numerous emails with the customer service rep, including photo evidence of the baggy sheets, I was told that while Hello Baby will follow up with the manufacturer, they will not provide a refund for the shipping. If this were merely an issue of I didn't like the sheets or some other cosmetic concern, I can understand this stance, but given that they are selling a product with false advertising that could harm a baby and are not taking responsibility for this, I am disappointed in the service I received. They apologized for "not being able to help me further," which is ridiculous because they could easily reimburse me for the shipping costs. Will not be using them again.