Kim Carroll
I've purchased gummies for the last several months without a problem shipping....until now. I made an order on May 30th and it was 'shipped' May 31st. It is now June 6th and still do not have my order. Tracking ( they now farm packages out to something called Better Trucks) which is a complete joke. Hello Mood is based in Oklahoma, I live in AZ and my order has been shipped to Illinois where I assume Better Trucks operates. This is absolutely ridiculous. I chatted with Hello Mood customer service and they said they have partnered with Better Trucks but ' it is taking a scenic route but rest assured you will get your order. ' WHEN? I use to get it in 3 days with regular mail. 6 days later now it is STILL in a warehouse in Illinois, probably melting into a clump of gel! I am beyond angry. I believe this is connected with UPS and I NEVER get my deliveries for anything because they are so awful. Also Mood tried to tell me it take it takes longer because of Memorial day. Well Memorial day was the 27th and I made my order the 30th, so that excuse doesn't fly. They have gone from fast reliable service to horrible and they don't seem to care. They just said sorry for the inconvenience. Don't even bother making a purchase with them unless you live next door to their company. Otherwise it will be sitting in Illinois forever.
1 month ago
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Hello Mood has a 4.2 average rating from 421 reviews

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