I ordered totebags for an event 1 month prior to the event. The order was delivered to a neighbour which sent the order back to HelloPrint. I followed up with DPD and they said that HelloPrint has all the details but that didn't seem to be the case. HelloPrint offered a reprint of the totebags and guaranteed that they would be delivered to me today. I followed up as I could see my order yesterday but it had an error when I looked today. When I followed up I was told that the order didn't reach the productions order system therefore my order won't be delivered. I was just offered a refund and that was it. This place had so many great reviews but it seems their customer service is very poor and they have technical issues they need to iron out.