Uber support has been no help at all. I visited Houston, TX and naturally when I’m in another state, i use Uber if i plan to drink. I lost my wallet no fault of no one but my own. I reported the item lost. They said the driver could not find it. Two weeks later they send me an email stating the driver found it and took it to their Houston Greenlight Hub. One of the options to retrieve my item since at this time i wasn’t in TX anymore was to have it mailed. I immediately paid for a label and sent it to them. Here it is 2 weeks later and I’m following up on the status of the item since my tracking has reported it not being received by the post office yet and I’m now being told that we have to contact the driver again??? So i explain this WHOLE situation to the new support person and they still call the driver. The driver tells her he doesn’t have it. Of course he doesn’t!!!! My issue is no longer with the driver he returned it to the proper place. My issue is with the hub. Once i forwarded the email i received she comes back and says “great news your item is at the hub!” But I’m the one that told you that miss!!!!! Please listen to my concern. Then now tells me the only way i can retrieve it is to pick it up. Why would Uber give me a well written out explanation of how to get it mailed back if i can only pick up? Why don’t you know after i explained to you what was going on how to help me?? At least reach out to The hub?? Then tells me she is disconnecting!!! I will NEVER use Uber again!!!! Nothing but a rip off and VERY UNpROFESSIONAL!!!!!!!!