Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,626 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor standards have taken over England. We ordered a dominoes pizza ... it was "delivered" down the road, its a week later & even though we have proof that the pizza was not delivered to us, no one has given us a refund. £30 you owe me still. I am beyond annoyed. This is the second mistake within a month. Worst customer service. Poor systems & non English speaking.”

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Posted 1 day ago

“Ola is much better safety and security as compared to uber. Even they do not response on complains.”

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Posted 2 days ago

“Wish I could give 0 stars ordered an uber given a time slot then waited and then asked if I wanted to pay more to get it quicker ( said no as would wait) then after waiting uber canceld and asked me to re order went for the bus and arrived at our event late won't be using uber again uninstalled app don't trust uber”

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Posted 2 days ago

“I think they should have a option for women to choose a woman to ride with.”

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Posted 3 days ago

“I got my account activated on February 12 and got deactivated on February 14. I need a lawyer for this unethical company”

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Posted 4 days ago

“Henley was amazing support on the phone. I lost my bag and he was so great at communicating and reached out to the driver.”

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Posted 4 days ago

“I had the best experience ever whith zintle omg one of the best person she is very clear when she speaks she is really nice”

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Posted 6 days ago

“Ordered a meal from Steers. First Uber drivered collected the parcel, but refused to enter the estate where I live to deliver the parcel, and asked if I can come outside. That means the driver either does not have a valid drivers licence, or a valid vehicle licence. Here is the number of the driver: +27 (60) 081-5305. The second driver did a perfect delivery!”

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Posted 1 week ago

“Absolutely terrible experience. I wish I could give zero stars. My order required a PIN for delivery, yet the driver marked it as 'complete' without ever getting the code from me. This defeats the whole purpose of the security PIN! I have been charged for an order I never received, and customer service has been completely unhelpful. Avoid at all costs.”

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Posted 1 week ago

“One star is generous, absolute worst support experience ever, practically non existent, your question is only ever met with prewritten Q&A type answers. No phone line to call, just wait hours for a copy&pasted response that doesn't help a single thing. As soon as I'm able to leave Uber, I'd never look back”

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Posted 1 week ago

“The captains accept and cancelled the ride . Repeatedly it's happening Whenever I am in the hurry I use to bok and faced the same problem. My time wasted. I never saw this kind of worst riders app. Most of the captains are not aware about the location even though the map is visible in their screen.”

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Posted 1 week ago

“What support? Nowhere to contact. Most untransparent company going.”

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Posted 1 week ago

“Stupid Uber Support is useless. The "human" agents are more unhelpful than the bot. No one can assist me with getting my order canceled. The delivery driver hasn't been moving for almost two hours but I'm told to wait a little longer. This is the most frustrating interaction I have had. All I want is my money back because my order is not arriving, and I should not be penalized for that. Very useless indeed!”

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Posted 1 week ago

“Terrible I tried Uber Eats and it picked up the wrong location for delivery. I also did not confirm my order it would have been nice as I would have saw the delivery address was wrong. So I cancelled and got charged more than the cost of the food at the store if I ordered and picked it up. Terrible response from customer service will not use Uber Eats or uber again for rides going to use Lyft”

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Posted 1 week ago

“Yes I try to get in touch with customer service o hello suport for long time I can say more than 3 hours and then don’t solve my problem I can’t download the pictures both the receiver is 88292”

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Posted 1 week ago

“I would put -5 if I could. They don't read the issues, serve you boilerplates and then end the chat. When you re-openen it, it is either a second boilerplate or no answer at all. It is the worst.”

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Posted 1 week ago

“Such a bad experience, despite being a customer for many years and also pay a monthly fee for Uber plus. I was charged £5 for awaiting fee despite the driver not being at the correct pick up location I escalated this numerous times and also try to make an official complaint however every time I ring and speak to Uber customer service the customer services representative just put the phone down on me and are very rude dreadful customer services. I will be cancelling my account and would not recommend using in this company at all.”

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Posted 2 weeks ago

“Uber support is completely useless. Since I have a new phone I can't go and go onlinecand work. They passing me to each other like a ball but either one of them understand what's going on.”

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Posted 2 weeks ago

“Kept me on the phone for 15 minutes asking irrelevant privacy questions before even asking "What do you want?". Agent couldn't help. Agent could have listened 15 minutes earlier to the basic request and realized that after 1 minute. Paid international rates and lots of $$$ just to serve Uber's verification demands and get no help.”

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Posted 2 weeks ago

“They claim I have a duplicate account,I asked them after one year of working with them why are they only spotting the duplicate account now? They can’t talk”

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Posted 3 weeks ago

Uber Support is rated 1.1 based on 2,626 reviews