Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 1,996 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 30th April 2025

Anonymous

Uber Support 5 star review on 21st April 2025

Gurpreet Singh

Uber Support 1 star review on 19th April 2025

Anonymous

Uber Support 1 star review on 18th April 2025

Alex

459

Anonymous

Anonymous // 01/01/2019

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“Their drivers consistently do not go to the right pickup point, and when I call to explain I don’t see them and that I’m standing RIGHT OUTSIDE they are rude and cancel, then I get charged!!! Make that make sense!!!”

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Posted 8 minutes ago

“Uber is stealing from me. I have never set up an account for Uber. But looking through my bank statement yesterday I found Uber charging me 10.49 monthly. I tried to call in but as I don't have the app or anything I cannot contact anyone with them asking for payment. Uber fix this now”

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Posted 4 hours ago

“This is about a trip which was taken by my son who is a student. My son paid 88/- for the trip. The auto driver told that it has not been paid and forced him to pay again. He got terrified nd paid again. Later my son told me bout this incident. I sent mails, and written complainta to uber, spoke with the driver, shared all the screenshots of both the transactions but nothing happened. This is not about 88/- this is about safety of the passenger. How can a driver force a teenager and get whatever he wants. Uber is totally insensitive about the issue. I asked for a call back. No one called me up. I am too disappointed and terrified with this approach of uber. A driver has all the power and authority to misbehave with passenger.”

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Posted 13 hours ago

“The customer service Agent named Gian is a very rude person and has absolutely no manners. I wanted to ask a few questions and he got so mad that I had questions..failed to answer any of them so I asked for a manager, he literally told me no one will help me and hung up on me. I want to know who hires people like this person and doesn’t even interview them nor check for their qualifications. I did not expect such a poor service from a big company name like Uber. Very disappointed !”

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Posted 1 day ago

“Not able to talk to an agent and the AI of course does not address the problem.”

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Posted 1 day ago

“Uber doesn't pay enough money for drivers for wear and tear on their car and gas and time They take too much out of a percentage of trips They don't charge extra for stops And trip modifications. Get annoying when people do it in the car and you get paid less. Because the Uber app is inconsistent. With pricing.”

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Posted 1 day ago

“Not addressing actual issue - allows drivers to risk passengers safety”

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Posted 2 days ago

“Uber drivers in Dominican Republic are always canceling a service when a higher ride is available leaving loyal customers with no service.. this practice is corruption and it should be sanctioned if a driver cancels a call or asks if is credit card or cash payment”

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Posted 2 days ago

“No one answered and no one helped. I was not only followed by my driver and yelled at but also on multiple occasions my drivers drove past me and my service dog or denied me access. One of my drivers almost ran over my foot trying to get away. I’m not a confrontational person and I always send a text ahead of time letting them know I have a service dog and some of them won’t cancel until they drive past me. Some of them even trying to get me to pay a fee to cancel for wasting their time when it’s against Uber policies to deny access to a surface animal.”

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Posted 2 days ago

“Horrible service. They go out of their way to not connect you to an actual person anymore. Very disappointing being that you choose the option to chat with a human agent. Then it just tells you that you have sent an email and we will let you know if we care or not. Just cancelled our membership and will never renew. Also out of principle will never be using any of Ubers services every again.”

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Posted 3 days ago

“Recently used Uber Auto service and had a disappointing experience. The fare estimate on booking seemed reasonable, but the driver took a longer route than necessary, resulting in a significantly higher fare. When I questioned the fare, the driver insisted that the meter reading was correct, but I suspect otherwise. It felt like a deliberate attempt to misguide and overcharge.”

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Posted 3 days ago

“Uber ride has become extremely greedy down to the penny and what you forget is that we as customers, would too”

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Posted 3 days ago

“I do want to put out there that Uber allowed a driver to give me a bad rating even after I contacted them and told them what happened. The driver was making me feel uncomfortable because he was trying to flirt and make conversation with me about my personal life asking me personal questions. When I told him those were personal questions he got offended and after his ride my rating score went down which was not fair for me. As a women traveling alone I don't feel I have to give a man I never met all of my personal information.”

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Posted 3 days ago

“I got a ride 50% lower than Uber. I used to use Uber a lot. Thanks Lyft, I can erase uber app from my phone now. And like I said, i used to call only Uber. Mind changed ✅”

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Posted 3 days ago

“In coimbatore all the auto uber drivers are demanding more money than shown in app and they won't ride if we don't give the extra money within 2 days I lost around 500+ rupees just by paying the extra amount”

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Posted 4 days ago

“if I could give 0 stars I would. worst ride company in the nation. I tried for over 2 hours to get a ride and nothing… I then called the Uber company to speak to someone and even they couldn’t help me out and get me a ride. Worst experience ever! I will never recommend this company to anyone I know.”

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Posted 5 days ago

“Had many last-minute cancellations. They’ll drive right by you to get a better fare. Unreliable!”

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Posted 5 days ago

“Uber is too expensive and the drivers cars are not in good condition.”

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Posted 5 days ago

“Had issue with online payment. Emailed the customer service only to have tell me I went against their T&C. When I asked they refused to give any further explanation.”

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Posted 1 week ago

“Well, today I decided to open a DiDi account. Why? Because the Uber driver cancelled the trip. I didn't realise for over half an hour. I had to book another trip. Uber then charged me $25 for cancelling. I've decided to vote with my feet.”

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Posted 1 week ago

Uber Support is rated 1.1 based on 1,996 reviews