Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,179 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,179 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 30th June 2025

Anonymous

Junior

Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Anonymous // 01/01/2019

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“If u could give uber support zero stars, i would. I’ve been going back and forth with them on a random $1 expense that is not a hold and is not accounted for on any of my receipts. I explained multiple times that I need all amounts accounted for via a receipt for business expense purposes and was given no help fixing the issue. Over the course of our messages, the random $1 was never clarified and different customer service representatives on the same chain kept changing the reason. It went from “it’s likely a hold on your account - wait a few days” to “this is within the estimated range for your trip”. I explained that I didn’t even care about the expense (though it was frustrating they couldn’t even pin down the reason for it) I just needed an updated receipt. They kept avoiding the question and closing the message chain (saying they completed the help request).”

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Posted 4 hours ago

“The uber ride had started off good, the driver had a nice car and it was a relatively quick ride in the city. I had no complaints until I noticed I left my bag in the car right when I got out. I immediately personally contacted the driver about the missing items and uber had contacted the driver as well, but it’s been 24 hours and I still haven’t heard anything back. I understand that uber and the driver aren’t responsible for lost items. But the driver had not picked up his phone when I called him personally and I had called him more than 5 times, which made it impossible to even get a chance to have my missing items back. The point of uber is to be helpful, but apparently not when it comes to missing items. So, it’s sad to see that all they care about is money and not true genuine costumer service.”

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Posted 19 hours ago

“Uber is a scam they lure you in with there competitive price's and once you're comfortable, they become unreliable, they will post a time of pickup and without warning cancel your trip and charge you double the price for the trip that you didn't even take. I have mad patience and respect for Businesses that truly care about their customers. Uber is honestly taking advantage of people. I personally went through many false charges on my bank account. I advice everyone to spend the extra money and deal with "Lyft", they're a much more organized and people friendly company.”

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Posted 1 day ago

“Uber customer support is TERRIBLE. My account was hacked. I sent Uber two message through the app and ZERO reply and it has been almost 48 hours. There is no phone number to call. The only number I found was was the main corporate number that the SEC requires them to have, but it's not even manned and yuou get a voice message saying they only have a phone number for regulatory purposes in California for privacy related concerns. So I tried that in order to actually speak with someone. I entered my phone number as it told me to do, and that feature doesn't even work. What a horrible company.”

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Posted 1 day ago

“worst support team ever full of people from 3rd word countries”

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Posted 1 day ago

“My credit card was used by someone in another country for several rides before I saw it appear on the credit card statement. Uber insisted that I know this person and I must tell them to stop using the credit card. I have never met the person in my life and it is a clear case of fraudulent use of my card. My account has not been hacked and Uber refuses to refund the travel that I did not do. I believe that someone within Uber shared these details with the person in India.”

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Posted 1 day ago

“Ho utilizzato Uber a Valencia dall'hotel all'aereoporto. Sull'app c'era scritto che sarebbe costato dai 19 ai 25€, mentre invece mi hanno addebitato su PayPal ben 35,95 €! Tra l'altro l'autista non parlava nemmeno inglese ed era impossibile farsi capire. Da notare che all'andata con un normale taxi ho speso circa 25 €, mentre al ritorno con Uber oltre 10€ in più!”

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Posted 1 day ago

“I used Uber eats fir first time about 3 weeks ago, and a week later a $15 off from Uber eats showed up on my notifications. It was about time for lunch so I decided to use it ordering a meal from a nearby restaurant. I follow all the instructions and on every step the price always reflected the discount. However, when I completed the payment they charged me for the full amount of the order, informing that the discount couldn't be applied. No further explanation. I tried to cancel the order, but I couldn't find the way to do it. I decided to place a complain and guess what...there is no way to do it. I wanted to call the company, but there is no phone number anywhere. No email, no messages nothing. It's a gost business. You can only use the app to give them business but they don't care about you. I can't believe a company can work in USA without any means for costumer to have a service.”

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Posted 2 days ago

“I don't get why I am being charged R200 extra for a trip that charged me R168..i like Uber but at this points you guys are dropping the ball..I can't request anymore because of this it keeps on popping up demanding a payment for what??please fix this..not good at ALL!!”

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Posted 2 days ago

“Uber support is almost impossible to get a hold of, and when you get in contact with an agent they refuse to support you, don’t help solve the problem, and then end the call without helping. I have stopped using uber- I use Lyft and DoorDash because communicating with uber is horrible.”

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Posted 2 days ago

“Uber does not properly vetted the people asking for a ride. Had a passenger get in my car with a loaded gun. Worst of all he left it after he cursed me out. I could have a victim of a robbery. Uber needs to be concerned about the people that work for them making them billionaires.”

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Posted 2 days ago

“I was a delivery driver for Uber for years. I moved out of the area for a few years and moved back and decided to go back to delivering for Uber and it wasn’t an option I guess. I contacted Uber support 18 times over a month because my account was locked and saying I needed to update my vehicle and insurance and I did that and Uber refused to do anything with it. Also there is NO way to talk to a live person at Uber most off them if not all barely speak English and you couldn’t understand them anyways. So, I permanently deleted my account today and I guess I’m glad I did as Ubers rating is quite bad.”

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Posted 3 days ago

“DO NOT ORDER FROM UBER TECHNOLOGIES. I'M WAITING FOR A DARN HAT AND IT'S BEEN OVER A MONTH AND A HALF.”

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Posted 4 days ago

“Dear Uber Support Team, I am writing to report a very serious incident that occurred this morning. I had booked an Uber Bike ride to Tiruverkadu for my MBA exam. The driver assigned to me was Mr. Gavaskaran, and his vehicle number is TN01AS0518. During the ride and especially upon reaching my destination, the driver behaved in an extremely inappropriate and threatening manner. He harassed me verbally, asked for my personal contact number, and made vulgar and indecent gestures. Worse, he forcibly touched me and held my hand while continuing to behave in an unacceptable and abusive manner. The location was isolated at that moment, and I felt unsafe and unable to react. This has been one of the most traumatic experiences of my life. I am shocked that a company like Uber could employ someone who poses such a risk to passenger safety. I demand immediate action be taken against this driver. If I do not receive a proper response from your team within 24 hours, I will have no choice but to file a police complaint and take legal action. I also intend to raise public awareness about this issue so that others do not have to face a similar experience. I hope Uber treats this matter with the utmost seriousness and responds without delay.”

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Posted 4 days ago

“I was waiting for driver too long and he was not able to find me. They charged my card more than 50% of the price for the trip. What is that? Why am I suppose to pay for nothing. This was not my fault.”

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Posted 4 days ago

“I ordered food through Uber eats .the restaurant didn’t have what I ordered because it was probably 7 PM but they called me to cancel my order because they were trying to do that so I did and I called Uber for a refund and they said they couldn’t refund me because they have already started preparing my order which was not true. Nothing was prepared so I disputed for 2 hours And nothing was issued I even talked to the manager at luby’s and he was agreeing with me at what was happening. Uber said that they said I cannot get a refund and it was my fault that I canceled . I even have the voicemail where they called me and told me that they tried to cancel the order,but uber still refused to give me a Refund . I will not use Uber again. This service is BAD! Do not order with uber eats!!!! Total $47.62 They really stole my money!!! Nothing was refunded!”

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Posted 5 days ago

“Worst customer service on the planet! My food was stolen by the rider and he put delivered and uber have not refunded the money or done anything about it £30 down the drain and nothing is happening about it”

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Posted 5 days ago

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Posted 5 days ago

“There is no support. I left my android phone in the back seat of a drivers car. The website at Uber says that they contact the driver and charges 20.00 if your item is returned, unfortunately, the driver does not respond and your item is not returned.”

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Posted 6 days ago

“I left my phone in the cab on Friday, the driver confirmed they had it, and then customer support gave the driver my phone number - of the phone they have in their possession !! I have tried every single day to get someone to call my husbands phone number, so we can make arrangements to retrieve my phone, but have had ZERO replies !! You are hopeless !! We will never use you ever again !!!”

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Posted 1 week ago

Uber Support is rated 1.1 based on 2,179 reviews