Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,631 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to book numerous trips this morning starting at 08.17 to 09.05 all failed to get a driver even though the cost of the same trip went from £20 to £35 no one took the bait consequently we missed our train would not recommend”

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Posted 12 minutes ago

“I took one 1.2km trip with uber and have three charges on my card. I cancelled a trip because it took forever to find a driver. The second was was cancelled by the driver and then I was Charged R59 for a 5 min trip.”

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Posted 1 day ago

“I have been trying to solve an issue in which my account has been hacked more than twice now. I can't even get in my account anymore. The best joke is that you cannot put a customer request if you can't log in. The hacker has changed his number for mine so he is getting all the 2way identification codes! I have been trying to fix this issue now for weeks. They do not have call cenre for this and you can't go through the ombudsman either. I will now have to cancel their services as soon as I can contact them. .”

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Posted 2 days ago

“Well as the extra charge was for someone with a learning disability and who is over 70 years old this additional charge is both ageist and disabilist.”

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Posted 6 days ago

“My account has been suspended, I was told if I get a new device I would be able to access my account again which is a lie. Now I'm being told if you get a new device you will gain access your account. How many devices do I damn need to get my account back”

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Posted 6 days ago

“Poor standards have taken over England. We ordered a dominoes pizza ... it was "delivered" down the road, its a week later & even though we have proof that the pizza was not delivered to us, no one has given us a refund. £30 you owe me still. I am beyond annoyed. This is the second mistake within a month. Worst customer service. Poor systems & non English speaking.”

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Posted 1 week ago

“Ola is much better safety and security as compared to uber. Even they do not response on complains.”

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Posted 1 week ago

“Wish I could give 0 stars ordered an uber given a time slot then waited and then asked if I wanted to pay more to get it quicker ( said no as would wait) then after waiting uber canceld and asked me to re order went for the bus and arrived at our event late won't be using uber again uninstalled app don't trust uber”

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Posted 1 week ago

“I think they should have a option for women to choose a woman to ride with.”

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Posted 1 week ago

“I got my account activated on February 12 and got deactivated on February 14. I need a lawyer for this unethical company”

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Posted 1 week ago

“Henley was amazing support on the phone. I lost my bag and he was so great at communicating and reached out to the driver.”

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Posted 1 week ago

“I had the best experience ever whith zintle omg one of the best person she is very clear when she speaks she is really nice”

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Posted 1 week ago

“Ordered a meal from Steers. First Uber drivered collected the parcel, but refused to enter the estate where I live to deliver the parcel, and asked if I can come outside. That means the driver either does not have a valid drivers licence, or a valid vehicle licence. Here is the number of the driver: +27 (60) 081-5305. The second driver did a perfect delivery!”

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Posted 2 weeks ago

“Absolutely terrible experience. I wish I could give zero stars. My order required a PIN for delivery, yet the driver marked it as 'complete' without ever getting the code from me. This defeats the whole purpose of the security PIN! I have been charged for an order I never received, and customer service has been completely unhelpful. Avoid at all costs.”

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Posted 2 weeks ago

“One star is generous, absolute worst support experience ever, practically non existent, your question is only ever met with prewritten Q&A type answers. No phone line to call, just wait hours for a copy&pasted response that doesn't help a single thing. As soon as I'm able to leave Uber, I'd never look back”

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Posted 2 weeks ago

“The captains accept and cancelled the ride . Repeatedly it's happening Whenever I am in the hurry I use to bok and faced the same problem. My time wasted. I never saw this kind of worst riders app. Most of the captains are not aware about the location even though the map is visible in their screen.”

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Posted 2 weeks ago

“What support? Nowhere to contact. Most untransparent company going.”

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Posted 2 weeks ago

“Stupid Uber Support is useless. The "human" agents are more unhelpful than the bot. No one can assist me with getting my order canceled. The delivery driver hasn't been moving for almost two hours but I'm told to wait a little longer. This is the most frustrating interaction I have had. All I want is my money back because my order is not arriving, and I should not be penalized for that. Very useless indeed!”

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Posted 2 weeks ago

“Terrible I tried Uber Eats and it picked up the wrong location for delivery. I also did not confirm my order it would have been nice as I would have saw the delivery address was wrong. So I cancelled and got charged more than the cost of the food at the store if I ordered and picked it up. Terrible response from customer service will not use Uber Eats or uber again for rides going to use Lyft”

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Posted 2 weeks ago

“Yes I try to get in touch with customer service o hello suport for long time I can say more than 3 hours and then don’t solve my problem I can’t download the pictures both the receiver is 88292”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,631 reviews