Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,610 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,610 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a bad experience, despite being a customer for many years and also pay a monthly fee for Uber plus. I was charged £5 for awaiting fee despite the driver not being at the correct pick up location I escalated this numerous times and also try to make an official complaint however every time I ring and speak to Uber customer service the customer services representative just put the phone down on me and are very rude dreadful customer services. I will be cancelling my account and would not recommend using in this company at all.”

Helpful Report

Posted 18 hours ago

“Uber support is completely useless. Since I have a new phone I can't go and go onlinecand work. They passing me to each other like a ball but either one of them understand what's going on.”

Helpful Report

Posted 5 days ago

“Kept me on the phone for 15 minutes asking irrelevant privacy questions before even asking "What do you want?". Agent couldn't help. Agent could have listened 15 minutes earlier to the basic request and realized that after 1 minute. Paid international rates and lots of $$$ just to serve Uber's verification demands and get no help.”

Helpful Report

Posted 5 days ago

“They claim I have a duplicate account,I asked them after one year of working with them why are they only spotting the duplicate account now? They can’t talk”

Helpful Report

Posted 1 week ago

“The fares are very low. Customers pay a high price for the ride, but the drivers receive very little. Drivers only receive 45% of the total amount paid by the customer. They even withhold the tips that customers give to the drivers.”

Helpful Report

Posted 1 week ago

“Uber engages in very subtle and expert manipulation of passenger ratings so that passengers try to raise them by paying cash tips to drivers. So that passengers effectively subsidise Uber’s payment cut to drivers. Completely unethical.”

Helpful Report

Posted 1 week ago

“Worst company to have a support. Not sure how to talk to someone regarding a charge and will never use uber again in my life.”

Helpful Report

Posted 1 week ago

“I can't access my payout, I've been calling three days straight and keep getting the run around. I delivery their orders but they don't want to pay me”

Helpful Report

Posted 1 week ago

“I needed a ride home from grocery. Upon reaching to open back door, the handle pulled off in my hand. The next day, a $130 was put on my credit card for damage.”

Helpful Report

Posted 1 week ago

“Charged for a membership i did not know i had and never signed up for. Customer service not helpful and closed the reply option without a conversation. No Bueno Uber”

Helpful Report

Posted 2 weeks ago

“I hope the CEO dies terrible app always problems with both driving routes and food service not at the fault of the drivers.”

Helpful Report

Posted 2 weeks ago

“My first time with uber was awful, the driver parked the car far away from my house , and I have to look for him, then charged for those minutes which were not my fault”

Helpful Report

Posted 2 weeks ago

“I booked one courier. The driver accepted the request, marked the ride as courier picked, and started the delivery. After some time (~5-6 mins), they completed the drop-off of the parcel. Uber charged 55 rupees for this delivery. When I raised this concern with Uber, they mentioned, "This trip is not eligible for price change. To avoid this situation, we recommend ensuring PIN verification." Can't you check in your system how someone can cover 10 km in 5-6 mins in Delhi? It's really disappointing.”

Helpful Report

Posted 2 weeks ago

“All the support team keeps doing is hanging up the phone and sending worthless emails”

Helpful Report

Posted 2 weeks ago

“Waiting for 2 weeks to do the background check. They are not taking anything seriously am following up for 2 weeks they are just telling just wait 2 business days. it's repeating again and again. Fed up with Uber I won't take any service from Uber That's the end. If there is an option rate zero star I will do that for this Uber thing.”

Helpful Report

Posted 2 weeks ago

“Uber has very unethical and unprofessional support service. Never gonna be back and stop using it.”

Helpful Report

Posted 2 weeks ago

“Very pathetic service Driver was drunken”

Helpful Report

Posted 2 weeks ago

“There's absolutely no help for drivers. If you need help with an inspection form because it doesn't print there's no help. If you need help with anything with an Uber driver there's absolutely no help they treat us like s***.”

Helpful Report

Posted 2 weeks ago

“Double charging riders, in violation of their contract when riders damage their drivers car, so Uber will not hold rider accountable. Uber discriminates against their drivers, Uber price gouges their riders so often, it makes the old Taxi, running-up-the-meter, drivers look like Angeles”

Helpful Report

Posted 2 weeks ago

“I lost an item in an Uber and the Uber driver found it. Unfortunately we are out of the country so calling the Uber is not an option. I have told Uber support that we can not call and their messages have been taking days to respond!! I keep writing to them asking for solutions on how to contact the Uber driver in different ways and they are making this process so much slower and more difficult then it needs to be. With the stress of leaving the Country soon it doesn’t look like we will get our expensive camera back…. You guys need a better support team that acts faster and actually can resolve problems!!!!”

Helpful Report

Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,610 reviews