Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,710 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,710 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t find a number to contact them on their app, or their website. The apps support is essentially worthless unless you just have to complain about the driver.”

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Posted 18 hours ago

“Can’t find a number to contact them on their app, or their website. The apps support is essentially worthless unless you just have to complain about the driver.”

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Posted 18 hours ago

“As you may have heard numerous times. One of the worst companies out there.”

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Posted 18 hours ago

“Constantly ripping ppl off! 45 minute wait for a scheduled pickup. Bring back taxis. Taxis are cheaper from FLL airport. Don’t use uber!”

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Posted 21 hours ago

“Worst experience ever changed drivers 3 times waited 40 minutes for a ride thru lie lie lie Willis my play you suck never again go out of Business now”

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Posted 1 day ago

“Worst experience ever changed drivers 3 times waited 40 minutes for a ride thru lie lie lie Willis my play you suck never again go out of Business now”

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Posted 1 day ago

“We booked an Uber from Cape Liberty cruise terminal to the airport yesterday. Cost was approx. 75$ Canadian. Wait time was 15 minutes. 1 minute before arrival he cancelled. We were sent another (an additional wait time of 22 minutes) at a higher cost and almost missed our flight. This is unacceptable and will make us think twice before using this service again!”

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Posted 1 day ago

“Not even interested to give 1 also. Very poor quality of service. Today, I didn't even booked uber go but was charged cancellation fee. Will not book Uber & recommend others also.”

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Posted 1 day ago

“You guys lied and I have a duplicate account and don’t want to give me an appeal. Very terrible every time you call people are rude and don’t have time to talk to you.”

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Posted 2 days ago

“Scripted replys and just going on circles with the situations given. Very poor”

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Posted 2 days ago

“I was charged for a ride that was cancelled (the driver cancelled the ride less than a block away from our meet up location) on top of that, they still took my money. So I called support and couple times and the first time, the guy I talked to was absolutely useless and then the second person I talked to hung up the phone. I constantly asked to talk to a higher up or something, but they kept giving excuses and making up illogical statements as to why they couldn’t transfer me to a different person. So as I grew more annoyed, I just asked for uber credits instead, they still didn’t do that either and said they couldn’t. I find that very hard to believe considering that they issue uber credits to customers with similar issues.”

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Posted 3 days ago

“I am not able to contact support team. After changing fleet they erased all my documents. I decided to give up but i can't even delete my account. It says : It looks like your account can't be deleted right now. Contact support. But the there is no more chat button like it was couple months ago.”

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Posted 3 days ago

“I got locked out of my main account because it wants an 8 digit code that I never received. They told me to create a new account but I cant use the same phone number. So now I need to just go get another phone number just to open an Uber account? Guess I'll be using Lyft, and I travel alot for work!”

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Posted 3 days ago

“Just started doing uber and the support that was given to me was the worst support I have ever received. Very rude never even answered my question, it was like they were reading a script.”

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Posted 3 days ago

“I ordered a driver around 3:30 for pickup but the driver picked up a different passenger instead. Once notified Uber the only thing they told us that they can refund us is $4.90 and nothing else could be done. I consider this very inconvenient and inconsiderate on Uber's behalf.”

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Posted 4 days ago

“Useless. Absolute useless i worked for a year and had 4.98 ratings. Just kicked me out for no reason and when i complained about access, they refused to help.”

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Posted 5 days ago

“Signed up for Uber so that my teen daughter will have an option if she is ever stuck for a ride. Also, decided that it would be handy to order takeout food from restaurants. I tried for many hours for two days only to be notified that no drivers were available. This was between noon and 10:00 for two full days. On another day, my daughter tried to order a pizza for her and her friend. They took the order but kept putting it off by ten minutes because no drivers available. Although her food was ready by 11:30am, they keep sending her messages that it was delayed because of no drivers. Uber made it next to impossible to cancel the order. Imagine paying a premium for the service, driver expects a premium tip, for a little Caesar’s pizza that had been sitting for a minimum of two hours. Oh, and once you sign up, get ready to be inundated with emails and especially texts from them many times each day. I’ve tried to go through their extensive menu to shut this down but they are still coming. If I have any gender related issues with Uber, they make that easy to find within their menu labyrinth though.”

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Posted 5 days ago

“Sad that you get a driver who's supposed to deliver food but can't read the address properly,if you cannot read properly get out of Canada”

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Posted 6 days ago

“Ist off you pay you drivers too little and take their money. Uber eats is a disgrace you charge $15 for Uber Eats plus we pay for the food we buy and we tip. Where does the $15 delivery fee go not to the drivers, it goes in your pocket yall suck!! That is stealing you provide nothing just internet!! Ya'll are thieves.”

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Posted 1 week ago

“Uber taxi customer service is dreadful. I have been charged twice for each of two separate journeys. Impossible to get to the correct department by clicking on the actual journeys and following their so called Help procedure. After struggling without successful for an hour I received an email saying they were sorry I had a problem with “Uber Eats””

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Posted 1 week ago

Uber Support is rated 1.1 based on 2,710 reviews