Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,570 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,570 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“U guys are very very very very worst all the drivers are asking extra money which is not fare even 10, 20 is fine the drivers are asking 50 and 60 it is not fare at all then why u guys are mention one amt while booking very worst service”

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Posted 1 day ago

“$120.00 on my account & unable to use it due to crappy verification as a passenger for many, many years. I'm an old man that barely gets around and always tips. Uber has become a horrible company & customer service is the worst I've ever dealt with. 😳 What is going on?”

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Posted 1 day ago

“we ordered an Uber when we landed at Midland Airport messaged the driver we were just gathering our lugguage and when we came out of the airport to meet up with the driver he had cancelled our trip . Because he cancelled the trip we were charged the fee. we ended up in another Uber who was sitting there waiting for a fair. If the driver cancels the fair then there should not be a cancellation fee charged to the rider. May have to consider alternate options if this is how they conduct business”

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Posted 2 days ago

“I would, have given a zero stars if possible.....as this is not the first time uber rider cancelled the ride after making me wait for a long time. But today I booked an Uber to pick me, at pune railway station. I even added rs. 50 as extra charge so that I get a confirmed ride as I had luggage with me. It showed a 15 min wait time for which I patiently waited even when it took a couple extra minutes as I was able to see on the map the cab was a 100m away from me when it changed its route. On calling the driver he says I am taking a u turn and then the timer changed and increased to 10 min. There's no proper customer support as well on Uber. Bad service no customer support. Does Uber service providers really think that wasting their customer's time is their usp? I don't know but I guess...yes.”

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Posted 2 days ago

“Ordered food on Uber eats, the food arrived over an hour late from what they had estimated and was ice cold when I got lt. The AI chat bot they use for issues is less than useless and Uber support hasn't even bothered setting up and automatic email to notify you that they have received your ticket. They have no support number or email to contact and the chat bot is only capable of say sorry and won't connect you to an actual person to try and resolve your issue. I have heard literally nothing about my issue after 6 days. The app says i have a ticket in, but i have no way of viewing it. Uber has hands down the worst customer service I have ever seen, honestly it would be more accurate to say they dont have any at all.”

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Posted 4 days ago

“I got banned for being too deaf to hear the drivers talking to me.”

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Posted 5 days ago

“Trying to book a flight return pick up but app does not recognise the flight, and it is impossible to get help. This needs improving or a better company will deserve to take over”

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Posted 1 week ago

“Very expensive, app has no logical steps. I am in Regina Sk, and to schedule an UBer would have costed me 38 dollars. I booked instead with a local company, and same ride costed me 10.25 plus tip. Forget about UBER”

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Posted 1 week ago

“I ordered food and specified no sauce as a special request. The request was followed except for the chips, which, in any case, didn't specify and kind of sauce on the menu. I've been told repeatedly by the AI that they can't guarantee special requests, despite stating clearly that the special request didn't apply to the chips as no sauce was specified on the menu. No refund, no help, therefore no longer a customer of this app.”

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Posted 1 week ago

“I had a deeply upsetting experience with Uber that felt like racial discrimination. The driver accepted my trip and drove to within about two minutes of my location. I was clearly visible, standing outside waiting. The driver looked at me, then deliberately turned the car around and drove away without any explanation or attempt to contact me. I contacted Uber immediately to report what happened. Their response was completely inadequate. I was told they would “file a report,” but no reason was given for the driver’s behaviour, no meaningful support was offered, and no replacement ride was arranged. I was also not properly assisted with my refund. As a result, I was left standing alone for over 30 minutes at midnight in London. Anyone familiar with the city knows that this is not a situation where a passenger should be abandoned, especially after being rejected by a driver for no clear reason. This experience made me feel unsafe, ignored, and undervalued as a customer. Uber’s lack of urgency or care suggests that unless you are a high-spending customer, your safety and dignity are not a priority. I expected far better from a company of this size.”

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Posted 1 week ago

“ya, i had a security issue with a driver and it took uber over 4 days to respond to it. Not a person either, an automated reply saying they are unable to refund or make alterations. All i asked was to speak to someone. They give the absolute worst service to riders.”

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Posted 1 week ago

“Uber needs serious competition. Way overpriced and capitalizes on the weak and pays by their drivers less”

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Posted 1 week ago

“Uber support is aweful. First you have to wait forever for them to answer & then they want to escalate the call everytime & say they will email us with an anwer, sometimes they do but you may have to wait again for 12-24 hrs. Nothing ever gets solved, for me anyway. They never give me anwers as to why i mostly get .50 pr mile when im an uber xl driver”

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Posted 1 week ago

“I took a 2 mile drove in uber that was quoted at $21 and when I reached the destination they have charged me almost double with no warning and no way to speak with an agent. There was a police stop in a country where the driver didn't speak English. Nothing in the app to warn me this was happening even though the app beeped and asked me if e erythibg was OK with me. Terrible experience.”

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Posted 1 week ago

“My father is an Uber driver who works diligently days and nights for Uber. He just had a Rider dent his car and we have evidence of the rider even admitting it. He didnt everything right by reporting it to Uber Uk and even sending the evidence. But Uber provided no support at all other than we can not help with regards to any small damages to your car, please contact your insurance ( knowing full well that this will incrase my dad's insurance ). What is the point of Uber Support when you get no support as a driver.”

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Posted 1 week ago

“worst service the new way of cheating customers, when I booked the auto it was 75 and when I reached the driver asked me to pay 95, very disappointed with uber. Very bad”

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Posted 1 week ago

“Anticipate tolls being charged again.”

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Posted 1 week ago

“Rides can sometimes take time to come. Drop offs and pickups sometimes not at precise locations. They bombard you with promotional messages almost every day. I just delete them without reading them.”

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Posted 1 week ago

“Please inform your driver's to be reasonable while asking for extra money. First of all they should not accept if they feel fair is less, 2nd they should not bargain with customer to pay double the amount. 3rd they accept ride but they are not the call nor coming, simply wasting our time and made us to cancel the ride. I don't know how to complaint in uber, there is no provision to complaint about the above issues. Please take care. Finally I booked through other apps, their charges are 30% high but came on time without any hassle. Please grow up.”

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Posted 2 weeks ago

“I have a problem with the Uber , i'm not sure the driver problem or company app problem, I did the booking but the driver didn't come to pick me up and in the app showing the driver already pick me up and on the way to my destination?”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,570 reviews