Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,694 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“Signed up for Uber so that my teen daughter will have an option if she is ever stuck for a ride. Also, decided that it would be handy to order takeout food from restaurants. I tried for many hours for two days only to be notified that no drivers were available. This was between noon and 10:00 for two full days. On another day, my daughter tried to order a pizza for her and her friend. They took the order but kept putting it off by ten minutes because no drivers available. Although her food was ready by 11:30am, they keep sending her messages that it was delayed because of no drivers. Uber made it next to impossible to cancel the order. Imagine paying a premium for the service, driver expects a premium tip, for a little Caesar’s pizza that had been sitting for a minimum of two hours. Oh, and once you sign up, get ready to be inundated with emails and especially texts from them many times each day. I’ve tried to go through their extensive menu to shut this down but they are still coming. If I have any gender related issues with Uber, they make that easy to find within their menu labyrinth though.”

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Posted 17 hours ago

“Sad that you get a driver who's supposed to deliver food but can't read the address properly,if you cannot read properly get out of Canada”

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Posted 1 day ago

“Ist off you pay you drivers too little and take their money. Uber eats is a disgrace you charge $15 for Uber Eats plus we pay for the food we buy and we tip. Where does the $15 delivery fee go not to the drivers, it goes in your pocket yall suck!! That is stealing you provide nothing just internet!! Ya'll are thieves.”

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Posted 1 day ago

“Uber taxi customer service is dreadful. I have been charged twice for each of two separate journeys. Impossible to get to the correct department by clicking on the actual journeys and following their so called Help procedure. After struggling without successful for an hour I received an email saying they were sorry I had a problem with “Uber Eats””

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Posted 3 days ago

“Worst Service, Auto Driver is very worst.”

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Posted 4 days ago

“You guys deleted my account after I was physically and verbally assaulted. Lawsuit pending”

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Posted 6 days ago

“Worst customer service I have experienced in my life. I ordered a Comfort car - a mini polo VW rocked up. I even took a photo and sent it uo support saying I shouldn't have to pay double when a different car comes to collect me and then the driver explains his car was smashed and so this is a replacement.. he shouldn't be charging premium for a tiny car. And they still would not refund me the difference. It is the principle!!! I had to msg them 7 times and each time they said thanks for the feedback and basically have a good day and closed the conversation - totally ignoring me!!!!! worst!”

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Posted 6 days ago

“I could not find a place in their help.uber.com where I can file a general complaint. My husband and I had an uber ride scheduled a week in advance through UCLA Medicare prestige plan. We scheduled the ride well in advance of my husband’s doctor’s appointment do we would not be late. Needless to say the time kept getting later and later to the point where we were going to miss his appointment. Uber should not contact with companies where rides aren’t guarantee!! Very upsetting experience.”

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Posted 6 days ago

“I've been trying to resolve a so called safety issue that has nothing to do with the current vehicle on the app for well over 4 weeks and was told it was too do with my accident 12 months ago which the vehicle at the time was written off and that they need to re instate the current vehicle which had nothing to do with that accident but I get the common response each time stating someone will be in touch with 24hrs but I get no response at all. This is becoming a real problem which needs attention. I'm tired of constantly calling support and getting no where on this matter. I've asked to lodge a formal complaint but again I get no response. I just want this resolved so I can deliver again. I'm seriously considering taking legal action and also going to another platform for work.”

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Posted 1 week ago

“Extremely disappointing service. The fare shown was ₹1614.93, but the driver demanded ₹2200 at the time of pickup and refused the ride otherwise. Being alone with my child in a new place, I had no choice but to agree. After the ride, he again increased the amount. Totally unacceptable behavior. Worst app and worst drivers.Uber is the worst app. There is no rule —drivers only demand money in the name of Uber.”

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Posted 1 week ago

“Uber charged me a booking fee of 1/3 the price of the ride which was $24 and charged me a booking fee of $8.95 which I am sure did not go to the driver. Terrible business practice will never use Uber again. There are a lot of options and alternatives. For me to give this review, I had to navigate for about 15 minutes.”

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Posted 1 week ago

“Our driver took us to the wrong location in the middle of a secluded industrial area. Then he insisted we exit the vehicle. We explained that it was the wrong destination, but he said that was where his "pin" was. We had to order another Uber at twice the cost of the original ride. Our driver was absolutely no help and told us he would ",loose money" if he had to take us to the correct location. Our personal safety was jeopardized. I infrequently use Uber and was involved in another bad experience last year. We were also told to exit the vehicle on that trip and find another ride (with no help) after the driver rear ended a vehicle at an exit ramp. NO MORE Uber for me!”

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Posted 1 week ago

“There is a scam going on in Uber Bangalore Airport taxis. We booked Uber Prime. Most of their Prime vehicles are CNG, making a very small boot space. We have 4 strolled bags. Uber support team asked to wait for the non-CNG vehical, which was fine. However, there is 1 petrel/diesel after 5 to 6 CNG vehicles. We kept waiting. The diesel/petrol vehicle drivers also denied taking all the luggage in their cabs, because they have occupied 20% of the boot space with their own luggage. And they were not ready to keep any of the bags in the front seat. However, all the CNG cabs are allowing to keep luggage in front. What is the expectation from the people travelling from airport? Should they come without luggage? In addition, we travelled from home to airport in a CNG vehicle with all the same amount of luggage few days back, without any trouble. They why was is not allowed on the return trip? Uber is running a big scam on Airport. People are bound to take the higher segment cabs which are double the cost. After waiting and fighting for 1 hour, we canceled uber and booked some other cab.”

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Posted 1 week ago

“Terrible customer service with no ownership of not acknowledging deals. They keep closing out my online ticket without answering my questions”

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Posted 1 week ago

“I called Uber to try to get help with booking ahead, local pickup/dropoff recommendations for large events, and got the basic we'll send you general info through your account (which I DON'T HAVE an account and they never verified details). Calling them seems a waste of time, not help/advice given. Will look for other transportation avenues to spend my money on.”

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Posted 1 week ago

“Uber support never working properly the same issue no get clear answer always around almost every 10 business day the same I think your boss people is working from home even sometime is the connection is not working good maybe working from another country home I tried to talk with manager hard to find them the manager. I am very tired, almost 5 months. It’s not tell me you submit it ok or not my document. I renew all my document almost 5 time. example, if tell me Sammy your police check background check and then I saw me I sent them and the next day after 10 business day he say again Sammy your document is not good. The same thing happen almost 5 months.”

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Posted 2 weeks ago

“I was recently experienced food poisoning and I was sick for approximately 3-4 days. When I reached out to uber support they were so rude and inefficient. They immediately denied any resolution and said I don’t have proof of it being a food quality issue. When I informed them I have the hospital records they said no and denied it. When I tell you I will never use Uber for anything I 100% mean it. They are money hungry and don’t care about customers.”

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Posted 2 weeks ago

“I had to fly of of Albuquerque New Mexico Monday 4/13. The rubber app suggested i be picked up at 5:05 am. My Flight boards at 7:15 am and leaves atv7:30 am. I get canceled at 5:08 am by uber leaving me stranded tocatch my plane!”

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Posted 2 weeks ago

“My Uber account was used by a third party to book a ride that I did not authorize. Uber billed me $7.01 for the service that I did not receive. I complained to Uber. I sent Uber the billing info. Uber has ignored my request to refund my money. It seems that once Uber gets your credit card number you'll be charged. This was an unjust confiscation of my money.”

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Posted 2 weeks ago

“They never soft your problem and when they don’t know how to solve the problem they will hang up your phone”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,694 reviews