Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,337 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 1st September 2025

Rahil Bhat

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked an uber took my money, no taxi available, please book another trip, the company is utter garbage never use again”

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Posted 5 hours ago

“Rubbish... This is the 3rd time I've booked a Taxi via Uber for them to indicate a Taxi is on the way, then they cancel saying there are no drivers available despite when initially booking indicating there are lots of options!!! So frustrating!”

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Posted 9 hours ago

“I keep asking to change my picture because it’s ten years old and I have sunglasses on it in and I look a lot different and I get literally this exact same response every time I say that if I try to change my picture it says “contact customer service” and all customer service says is instructions on how to change the picture (I keep getting the error message to contact customer service) and how to submit the question. Over and over and over again. When I brought this up? The SAME message. What a joke.”

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Posted 1 day ago

“I delivered the order to customer on time and in good condition. I was surprised to see a negative review and the report of a damaged order, as I handled the delivery carefully. Could you please review this situation? I want to make sure my work record stays accurate and that the customer receives fair service.”

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Posted 1 day ago

“Uber one is a horrible idea, the whole time I thought I was getting discounts when I used Uber. Instead uber one is charging me more money when I used it to get across ride.”

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Posted 1 day ago

“I booked a ride with Uber 1.4 miles price $5 and some change. Checked Lyft price for the same location $14 and some change. Forget Lyft!!!!!”

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Posted 1 day ago

“I reserved an Uber for this morning. It said my ride was "confirned" and they would give me driver information by a certain time. This made me think that I was going to get a ride. No one ever showed up, and they didn't tell me that no one was coming until the exact pickup time. I missed my bus and train because of this. Their only "customer service" is a bot. As soon as I use up the money in my Uber wallet, I will delete them.”

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Posted 2 days ago

“Terrible uncaring company . They have no option where you can talk to anyone about issues . My driver 50 min late on an airport trip I booked a week In advance . No one at uber cares or even gives you an option to tell anyone ! Company should be closed on f they can’t offer customers service ‘”

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Posted 3 days ago

“Be very careful!!! I went to Uber official site thought chatting with them just answer said 5. For service then hit for 48. This should b against the law! Bring back a raxi”

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Posted 3 days ago

“Too many transfers, lack of knowledge and understanding, absolutely robotic”

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Posted 4 days ago

“Extremely rude business. They need to go out of business”

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Posted 4 days ago

“Was driving clark ave. 11:30 am Thursday morning. One of your drivers, driving crazy cutting people weaving in and out of traffic. Really creating an unsafe environment from everyone around him. Black prius plate # UNLKE B When he was ask what he was doing at a red light he proceeded to cus us out calling me and my mother every name in the book. I do have some video of his crazy rant if you wish to see it.”

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Posted 4 days ago

“Friday 22.08.25 ..i order an Uber from my house ( hanger lane ) to Luton airport ( 31 miles ) at 17.30 a clock..i choose the first one in the line ( £75 ) and said is coming in 4 minutes..im going outside of my house and after 2 minutes Uber send me message -because i cancel the trip im gonna be charge for £7.05-... so,i get charge for £83 pounds for 40-45 minutes drive and i never cancel the trip.. Ridiculous..!”

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Posted 5 days ago

“I was charged for a cancelation i didn't make. Uber did not show and sent a message canceling me. Driver didn't answer my telephone call asking if he was coming”

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Posted 5 days ago

“Would give less than 1 star if possible. Driver stole my phone. I contacted him and he refused to give it back. Then when I tried to contact uber, very difficult to do, they basically ignored me..”

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Posted 5 days ago

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Posted 5 days ago

“I missed my secondary mobile while riding a cab for a short distance on 25 August after from my home to Deep Market Ashok Vihar. After noticing my missing phone, I called the secondary mobile. The diver picked it up and told me he has the phone and he would return it on 26 August as he was going home to Sonipat after his ongoing ride. I raised the issue with uber help. They assured me that driver has been contacted and he would do the needful. In this regard the uber is saying action is being taken and inform me about. After that I have been trying to call driver through uber app. He is not picking up. Uber is also not responding. Already about 55 hours has elapsed and I am still to receive my phone. I have been waiting at my home last two days without venturing out. I wasted my precious two days of personal engagements. This is not expected from a company of international repute, not to help its customer to recover his lost item. This really sorry state of affairs. I request the higher management to get involved and get back phone at the earliest. I am handicapped with this my mobile”

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Posted 5 days ago

“Booked an Uber over two weeks ago for a pickup today. Which I was debited for. Driver told us he was local, then cancelled on us whilst waiting for luggage. Zero effort from Uber ‘ support.’ Don’t use this company”

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Posted 6 days ago

“My driver could not find my hotel in midtown Manhattan, 25 W 51 St, really easy to find. I went down and he was nowhere to be found. I texted several times "Where are you?". Finally he responded that he was in front of a store called Anthropologie, on 50th Street. I text to him that he was at the wrong address and provided mine again. No response. He would not answer his phone. Finally after 10 minutes he responded that he was now at another address, again, not 25 W 51st. By this time I had been waiting almost 20 minutes. It was clear that he could not or would not find my hotel, so I told him to cancel. Uber had the nerve to charge ME for the cancellation, and more absurdly a fee for "excessive wait time." The only person waiting was me. The online customer service is so bad there is no way to write anything. They gave me a voucher for less than the cancellation fee but it expires in 6 DAYS entirely useless to me because I won't be in a place where I will need an Uber for the next 6 days. I am going to switch to Lyft. Uber is out of control and doesn't give a damn about its customers.”

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Posted 6 days ago

“Hires violent, illegal immigrants that most likely don't have a valid driver's license. Apparently the company no longer screens potential drivers anymore all while raising their rates to line their own pockets. Company has fallen massively since pre-covid. Riders BEWARE!”

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Posted 6 days ago

Uber Support is rated 1.1 based on 2,337 reviews