Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,047 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no account with uber. Someone used numbers off my bank card. It was a 200.00 dollar charge. Uber should have asked for a pin number. I am out 200 dollars. Beware of uber”

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Posted 11 hours ago

“Uber lost me for life. I never signed up for Uber One, but started getting monthly charges for it. After three months finally able to get it canceled and refunded. Now when I attempt to book a ride you want me to pay the three 9.99 charges before I can book a new ride. Extortion! Ba bye Uber”

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Posted 12 hours ago

“We had gone to a concert in Albuquerque, NM. when The concert was over we requested an Uber from our app. One was dispatched and we waited 30 minutes and then it was canceled. There were 4 more attempts and each one was canceled. We finally requested a Lyft ride which showed up within 10 minutes. The next morning we received a call from our credit card company saying that there were suspicious charges on our credit card. We had been charged 5 times. The think I complain about the most is that when a customer cancels an Uber ride you can still get charges but what happens when 5 Uber rides cancel on you? I'll be using Lyft and Z-Ride from now on.”

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Posted 21 hours ago

“Uber app doesn’t have a way to address a cancelled trip. Also, their Reserve a ride for the upcoming ride from the airport doesn’t work well. You still have to book a ride once you land to the airport. So, why to book ahead of time?”

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Posted 23 hours ago

“very bad service, rude driver, cancelled two time”

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Posted 1 day ago

“The driver took my food they have yet to refund me”

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Posted 1 day ago

“Be careful when requesting an Uber ride. I picked a ride for $26.23 but my bank account was charged $42.70. According to Uber, the extra $16+ dollars is a booking fee. But that “booking fee” was no where when I booked the trip. I am going to use Lyft from now on.”

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Posted 1 day ago

“Nowadays uber they double the initial price I have ordered around 4 times and I end up paying double the initial price that was in the app.. So disturbing never using it again. Like today was getting a delivery from baba dogo to donholm and the price was 300 and on arrival it had doubled to 660 what on earth is that surely and no clear reasons for doubling..”

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Posted 1 day ago

“Worst customer service ever, the drivers are extremely rude. Uber charge you right after your request a ride, and they allow the driver to cancel, even that was the last money you got from your account.”

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Posted 2 days ago

“Uber takes advantage of drivers, get bad percentages and there are “mistakes” on the amounts paid. Drivers have to be working like maniacs to make it on a monthly basis, their customer service is terrible and the CEO doesn’t care about drivers but himself. Uber sucks!”

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Posted 2 days ago

“1 Star — Uber Eats: Feels Like a Trap, Not a Job Three cancelled orders in one shift. Two at Dunkin’ Donuts — no donuts available at Dunkin’. Let that sink in. Then Burger King sends me to a location that doesn’t even exist. I end up at a Walmart with a McDonald’s inside. No Burger King anywhere. So now I’m the one getting punished? My metrics drop, my cancel rate goes up, and Uber doesn’t even care that none of this was my fault. You can comp the customers, sure. But what about drivers like me? I get nothing but a broken system and a slap on the wrist for showing up and being real. Feels like it was written by God and edited by Satan. Fix your platform. Or stop pretending you care about your drivers.”

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Posted 2 days ago

“I haven't used Uber for a while but used it a few times last week. On all occasions, I noticed that Uber's standards in terms of a nice ride has gone down the drain. On all the rides I used last week, the cars were dirty and smelly. It's sad. Uber used to be nice.”

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Posted 3 days ago

“I had to call three times. First call person’s English was so ridiculously bad couldn’t understand anything second call call same thing. Third call a tiny bit better English, but person couldn’t understand I was scheduling for tomorrow and sent someone ASSP. On all three calls they couldn’t hear a thing I said because all the other agents were on the phone and background noise was ridiculous. Finally gave up and took a cab.”

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Posted 3 days ago

“Where do I start... I have been using Uber for a while, I started using the reserved ride thinking it would help me have a ride already set up before I get off of work. If I was NOT disabled I would not need Uber, chose them thinking it would benefit me. When you reserve a ride prices are shown so we can pick the best one. Well all my rides are in the $39.00 - $41.00 range, guess what ... Uber took a $39.00 ride and made it $83.27 ridicules ... for a Bronx ride, I never paid that much going to the Airport and Uber wants to rip off a value customer. The the nerve to say it was eligible for a price adjustment, well i will find another car service for my needs.”

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Posted 3 days ago

“Extremely disappointed with Uber’s handling of a serious privacy issue that remains unresolved. Someone used my personal email to create an unauthorized account that I never verified, and despite multiple attempts to report it, I’ve only received generic, automated responses. I can’t access or delete the account because it’s tied to someone else’s phone number and payment info, yet it’s still using my email. Even the email address provided for privacy concerns bounced back as invalid. This experience has been frustrating, alarming, and completely unacceptable for a company of this size. If anyone at Uber reads this and isn’t a robot—and can actually help me—please do!”

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Posted 3 days ago

“The new "Exclusive" trash update that now tell drivers that they need to except ot will lose their status is complete bs. The trips are longer and the price that the drivers make are less now that this nonsense is taking place. Don't you people understand that we use fuel and put miles on our vehicles. You are going to lose a lot of drivers.”

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Posted 5 days ago

“I called to report the extra charge. They didn't look for a solution. They never refunded my money. The amount I owed was 18 dollars, and they charged me 67 dollars.”

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Posted 5 days ago

“Howabout answering your customer service line? Your drivers are awesome but your phone services are terrible. I've been on hold so far 15min and haven't heard anything but music. Answer your phones please. I am an amputee and I can't take my orders back like they told me at mcdonalds. Like I said your drivers are awesome. Your phone people need to do better.”

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Posted 5 days ago

“Tried for over an hour trying to get a driver but none in Tampa area. Then Uber tries to charge me for unfulfilled status. They kept saying find another driver. Drivers were never appointed to us. Luckily a cab driver was there. I will never request Uber again.”

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Posted 5 days ago

“I will never be using Uber again. I canceled my account but was still being charged, so had to delete my account "again". Hopefully it works this time b/c GOOD LUCK trying to speak with customer service for anything!!!!”

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Posted 5 days ago

Uber Support is rated 1.1 based on 2,047 reviews