Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,584 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 20th January 2026

504

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son scheduled me a ride in advance an you came early an left me. Canceled on my an charged me a fee. I scheduled for 9:45. Was getting my shoes on. You came at 9:30. I had 15 min.”

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Posted 8 hours ago

“I ordered delivery through Uber, the order was declined, money was not refunded, the service was terrible.”

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Posted 21 hours ago

“I call at 4pm today , Indian guy answering my call, has bad attitude and hang up my phone call😵‍💫😵‍💫😵‍💫he doesn’t answer my question too”

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Posted 1 day ago

“I call at 4pm today , Indian guy answering my call, has bad attitude and hang up my phone call😵‍💫😵‍💫😵‍💫he doesn’t answer my question too”

Helpful Report

Posted 1 day ago

“I call at 4pm today , Indian guy answering my call, has bad attitude and hang up my phone call😵‍💫😵‍💫😵‍💫he doesn’t answer my question too”

Helpful Report

Posted 1 day ago

“I call at 4pm today , Indian guy answering my call, has bad attitude and hang up my phone call😵‍💫😵‍💫😵‍💫he doesn’t answer my question too”

Helpful Report

Posted 1 day ago

“I ordered gluten free buns on 11 january. on 12 I had my breakfast with same buns but it turned out to be regular buns with gluten in it. I have celiac disease and cannot even tolerate gluten in minor quantity. I tried to report it to uber help but they just don’t reply. This is rediculious”

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Posted 6 days ago

“On 1/8/2035 I requested a ride in Fort Lauderdale. The driver didn’t speak any English, his gps was in Spanish, rather than driving to my destination, we ended up at the airport! After a long delay, he dropped us at a wrong address, 6 blocks away in a busy street with no immediate access to a taxi. We had to run 6 blocks to reach the courthouse we were supposed to be! Complaining to Uber via app didn’t help. They tried to hide behind “ethnic diversity” slogan by saying that “our drivers come from different corners of the world…….! What a stupid mentality!”

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Posted 1 week ago

“They hire incompetent people that pick up multiple orders and deliver them to the wrong address. The Custmer ends up suffering for it with little to no refund and poor customer service. They need better screening of their drivers”

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Posted 1 week ago

“Useless. Only repeated what is written on the facts and di dnot try to give any customer ssupport whatsoever. Rude”

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Posted 1 week ago

“Hi, I booked a ride today around 4:00 pm with an uber driver. I was late for approx 3 minutes. So when I just entered the car the driver started saying you guys make we wait and very rudely he said you guys booked the ride and then forgot to come. I haven’t said anything to him but when I came home then I realised that they charged us extra for that waiting time. So I was like if he charged us extra then why he was being rude.i found him so impatient , unprofessional and rude . So for me that was a very bad experience.”

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Posted 1 week ago

“I WOULD LIKE TO GIVE A NEGATIVE REVIEW IF I CAN. FOR UBBER SUPPORT, I AM TRYING TO DO IT FOR THE LAST 20 DAYS. EVERY TIME I AM GETTING EITHER WRONG OR HALF OF THE INFORMATION, I HAVE BEEN TOLD THAT MY MATTER HAS BEEN ALREADY ESCALATED, BUT IT'S ACTUALLY NOT. I WILL APPRECIATE IT IF THE RESOLUTION AND SUPPORT TEAM WILL HAVE A LOOK AT THERE! THANK YOU FOR READING!”

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Posted 1 week ago

“The Uber support sound like a robot, repeating the same thing after I explain the issue.”

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Posted 1 week ago

“Uber has the worst support system for drivers. You can be a platinum level and still not good good support. It’s almost impossible to reach a person.”

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Posted 1 week ago

“U guys are very very very very worst all the drivers are asking extra money which is not fare even 10, 20 is fine the drivers are asking 50 and 60 it is not fare at all then why u guys are mention one amt while booking very worst service”

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Posted 2 weeks ago

“$120.00 on my account & unable to use it due to crappy verification as a passenger for many, many years. I'm an old man that barely gets around and always tips. Uber has become a horrible company & customer service is the worst I've ever dealt with. 😳 What is going on?”

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Posted 2 weeks ago

“we ordered an Uber when we landed at Midland Airport messaged the driver we were just gathering our lugguage and when we came out of the airport to meet up with the driver he had cancelled our trip . Because he cancelled the trip we were charged the fee. we ended up in another Uber who was sitting there waiting for a fair. If the driver cancels the fair then there should not be a cancellation fee charged to the rider. May have to consider alternate options if this is how they conduct business”

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Posted 2 weeks ago

“I would, have given a zero stars if possible.....as this is not the first time uber rider cancelled the ride after making me wait for a long time. But today I booked an Uber to pick me, at pune railway station. I even added rs. 50 as extra charge so that I get a confirmed ride as I had luggage with me. It showed a 15 min wait time for which I patiently waited even when it took a couple extra minutes as I was able to see on the map the cab was a 100m away from me when it changed its route. On calling the driver he says I am taking a u turn and then the timer changed and increased to 10 min. There's no proper customer support as well on Uber. Bad service no customer support. Does Uber service providers really think that wasting their customer's time is their usp? I don't know but I guess...yes.”

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Posted 2 weeks ago

“Ordered food on Uber eats, the food arrived over an hour late from what they had estimated and was ice cold when I got lt. The AI chat bot they use for issues is less than useless and Uber support hasn't even bothered setting up and automatic email to notify you that they have received your ticket. They have no support number or email to contact and the chat bot is only capable of say sorry and won't connect you to an actual person to try and resolve your issue. I have heard literally nothing about my issue after 6 days. The app says i have a ticket in, but i have no way of viewing it. Uber has hands down the worst customer service I have ever seen, honestly it would be more accurate to say they dont have any at all.”

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Posted 2 weeks ago

“I got banned for being too deaf to hear the drivers talking to me.”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,584 reviews