Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,460 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 28th October 2025

504

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber has the worst customer support of all time. Everything is AI and you can’t even talk to a human being. It is so abundantly clear that Uber doesn’t care at all about customer stratification and will employ AI to wear down the people to giving up on their issue. You would think such a big cooperation would have the decency to give one single care about their customers. They don’t even pretend to care about issues.”

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Posted 11 hours ago

“Uber support is extremely frustrating - it can sometimes take several days to even get a response, and I’ve gone weeks with no resolution. It’s one of the worst support services I’ve ever experienced.”

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Posted 2 days ago

“In Costa Rica if you take an Uber and pay cash there is a high chance the Driver will falsely claim you did not pay, and you will pay a second time via your Uber bank account. In Mexico City if you pay cash there is a chance the drive will charge a non-existent wait time and that will come out of your account. In Colombia when paying with credit card within my Uber account the Driver, Jimmy Alexander LGP654, claimed to Uber a different destination than the Uber predetermined destination that he dropped us off at, and lied to Uber who then charged almost double, he claiming an hour and half drive when it actually took only about 30 minutes. Uber's Support help within the Uber app is a bit difficult to use. But after repeatedly submitting my requests, they finally resolved the Colombia trip and refunded me the difference. They do not have a working phone number you can call as a passenger. If you have problems, submit the complaint, which they then may reject, but then again try repeatedly using where it says "Can We Help With Anything Else", and fill in the details again.”

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Posted 2 days ago

“Nightmare”

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Posted 2 days ago

“Useless. Went to the wrong pick up point then charged me for wasting their time. No customer service whatsoever.Wont be using again.”

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Posted 2 days ago

“Uber support is junk . They won't even reply there is no where to get help . Won't use anymore .”

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Posted 3 days ago

“Terrible experience, and a waste of time. None of the pre-written support topics matches the issue I have, and there is no way in nz for a rider to contact uber by phone, chat service or email. So I am unable to solve the problem. Uber thinks they know 100% of the problems a person could possibly have with their service, and have made it impossible to ask about anything else!!”

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Posted 3 days ago

“An Uber driver in Lisbon, called Amjad, driving an Uber XL, deliberately took a much longer route, claiming it was the destination I had requested. In reality, the dishonest driver had changed my selected address in the app to a similar but much farther one after I picked him up. I filed a complaint with Uber, but instead of refunding the €37 that the manipulated trip cost me, they only refunded 27 cents — supposedly for “wait time.” Uber did nothing to support me, so beware, especially if you happen to hire one in Lisbon.”

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Posted 3 days ago

“Uber took R304 from my account with a trip of last year October and the ride was not mine. I just don't know why can't they upgrade their services and check whether the card is linked to the owner of the account and also send a verification code before processing the funds. I am truly disappointed and annoyed”

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Posted 4 days ago

“Never received delivery and had charged emediatly after I ordered nobody is answering so I know what happened don't use this”

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Posted 4 days ago

“My last order was never received. I had to wait long time for my order delivery. Wrong order was delivered to me. Delivery guy’s behaviour was weird. He would not take the order back and went off. He knew it was wrong order. He was up to no good. I have been in touch with Uber several times, straight after the guy left the order and went off. Uber has been very uncooperative and have not done anything about it. They simply wanted to keep my money, whether it was my food or not. Their help section is totally useless. They haven’t done anything to resolve the problem and kept my money,”

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Posted 4 days ago

“worst app,because I book one ride and cancel that ride, they give extra charges for next ride.”

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Posted 5 days ago

“I have been waiting 3 hours for a ride, the app keeps showing different time the ride will arrive, you contact information is awful, can’t speak directly to customer service unless you are spending more money, I urge everyone not to depend on a ride from Uber especially if you ate trying to get to work 🤬🤬🤬🤬🤬😒”

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Posted 5 days ago

“Uber is doesn't support thier drivers they believe false reports of drivers and when they fire you your not able to get a clear response for how they do thier investigation and don't let drivers defend themselves. They have made it impossible to let us speak”

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Posted 6 days ago

“Terrible do not use! Item out of stock and not offered replacement's or refund! Thought it would be automatic refund but no, because it’s over 3 days no refund , absolute joke robbing bleeders!”

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Posted 1 week ago

“I order some food but the delivery never arrived I call the driver and he was rude and later he block me. Also they charged me for another ride that I never requested. Somebody need to do something with this people stop this very bad service. I will go the police.”

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Posted 1 week ago

“Uber is unsatisfaction application and and upar management is a not a good is a very poor responsible and please do not book over vehicle in Uber,.....”

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Posted 1 week ago

“Uber driver delivered to the wrong address if he delivered at all - this is not the first time this happened! By the time I found out it was too late to order anything else - where are they getting these drivers?!”

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Posted 1 week ago

“If I can leave a negative five for stars I would Uber customer support you can barely understand what they're saying and they don't help you at all they just keep giving you the runaround I will never use Uber ride again in my life I would rather walk then to deal with the crookedness”

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Posted 1 week ago

“Horrible. Uber service at O'hare airport is the worst. Last night I had numerous drivers on the way...and they cancel at the last second...after it already took app a long time to connect with them. I switched to Lyft after last night. Uber has gotten really bad.”

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Posted 1 week ago

Uber Support is rated 1.1 based on 2,460 reviews