Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,766 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,766 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“Reaching support is an absolute nightmare you have to be met with ai prompts before reaching a person just for that person to also be limited on the help they can give you”

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Posted 1 day ago

“Uber is one of the worst companies I have ever dealt with! Both customers and drivers are being scammed tremendously. Uber is not transparent about how much customers actually pay versus how much drivers actually receive. Drivers are being paid less than 30% of the total amount the customer pays, while customers are being told that drivers receive around 60%. That is a HUGE difference, and customers deserve to know where their money is actually going. On top of that, Uber constantly distracts drivers with annoying new ride requests WHILE THEY ARE DRIVING. Drivers have only a few seconds to look at the request, figure out where the pickup and destination are, decide whether the ride is even worth taking, and accept it—all while trying to safely operate a vehicle. If they don’t accept enough rides, they risk losing their category, benefits, and potential earnings. How is pressuring a driver to interact with an app while actively driving considered safe? Drivers should not be pressured into accepting rides that are not financially worth taking just to protect their status, and customers should not be misled about how much of their fare actually goes to the person doing the work. Based on what I have personally experienced and observed, I consider Uber’s practices deceptive and exploitative toward both customers and drivers. Drivers receive less than 30% while customers are led to believe they receive around 60%. That alone deserves serious scrutiny from regulators. UBER needs to be held accountable, and these practices need to be investigated immediately!”

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Posted 2 days ago

“Your stupid map app has multiple entrees one of which didn’t exist so when the app took me there I arrived in the middle of nowhere and I was extremely late for a date”

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Posted 2 days ago

“Missing Parcel, No Response, No AccountabilityI used Uber Parcel Delivery on 1 October at 8:45 AM to send a parcel within Colombo. The delivery partner collected the parcel from me, but the parcel never reached the intended recipient. The delivery is now marked as "Failed", yet my parcel has not been returned to me. What is most frustrating is the lack of customer support. I was unable to contact the delivery partner, and Uber does not provide an easily accessible customer care phone number for Sri Lanka. I submitted a complaint through the app and have been waiting for more than 48 hours without receiving a meaningful response. My question to Uber is straightforward: Where is my parcel? If the delivery failed, why was the parcel not returned to the sender? If Uber cannot locate and return my parcel immediately, then Uber should take full responsibility and provide compensation for the lost item. A company that handles parcel deliveries should have a direct customer support channel for urgent situations. What are customers supposed to do when a parcel goes missing and there is no way to get immediate assistance?I am requesting either:The immediate return of my parcel, orFull compensation for the loss.Until this issue is resolved, I cannot recommend Uber Parcel Delivery to others”

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Posted 3 days ago

“I was way overcharged for my teenage son’s ride. I’ve tried to contact Uber several times as he did as well and it has gone nowhere. I basically paid 131$ for a ride that was on 12$ I think the Uber driver kept the app running. Very upset about uber in general don’t think we will take anymore”

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Posted 3 days ago

“Contratei o serviço Uber Black e paguei 39,50 € por uma viagem de apenas 8 minutos. Este serviço é vendido como premium, com viaturas de alta cilindrada e limusine, em bom estado e com interior cuidado. O que recebi foi um carro velho, com o interior sujo, muito mais próximo do UberX do que de qualquer coisa que se possa chamar Black. Paguei por um serviço superior e não o recebi. Pedi o reembolso da diferença e a Uber ignorou o meu pedido. Depois de insistir, ofereceram-me apenas 5 € em crédito para gastar na própria plataforma, ou seja, uma "compensação" que só me obriga a voltar a usar o serviço. Não aceito. Pelo menos 20 € deviam ser devolvidos ao meu método de pagamento, porque o veículo que me transportou nunca cumpriu os requisitos do serviço Black. Paguei cerca de 40 € por uma viagem que valia, no máximo, 5 €. Publicidade enganosa, atendimento ao cliente displicente e uma "solução" que não resolve nada. Nunca mais.”

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Posted 6 days ago

“Worst service ever. Appeal process is not fit for purpose. You could learn alot from deliveroo customer service. My account been blocked since 2024. They mention its blocked because of duplicate account. How can you block again when it's already blocked.”

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Posted 1 week ago

“The last time will use Uber”

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Posted 1 week ago

“Charged me in the wrong currency but cannot get through the AI "helper" to even make a complaint. Totally frustrating experience.”

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Posted 4 weeks ago

“Απαράδεκτη διαθεσιμότητα στο Κρυονέρι. Ακόμα και όταν υπάρχει επείγουσα ανάγκη για μετακίνηση, δεν βρίσκεται διαθέσιμος οδηγός. Κάνεις αναζήτηση και η διαθεσιμότητα είναι πρακτικά μηδενική. Μια υπηρεσία όπως η Uber θα έπρεπε να μπορεί να εξυπηρετεί και περιοχές εκτός κέντρου, ειδικά όταν ο χρήστης χρειάζεται άμεσα μετακίνηση. Στο Κρυονέρι, δυστυχώς, η εμπειρία είναι «διαθεσιμότητα 0». Πρέπει να βελτιωθεί άμεσα η κάλυψη της περιοχής.”

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Posted 1 month ago

“Unauthorized charge and it is IMPOSSIBLE to interact with anyone there. Pathetic”

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Posted 1 month ago

“You cannot get ahold of uber support at all. I need to talk to an actual human not an AI bs support. You call the one number and they do not use the number.”

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Posted 1 month ago

“Dear Uber, I am writing to make a formal complaint about the significant difference between the amount Uber charges passengers and the amount drivers receive for completing the same journey. Passengers are sometimes charged a very high fare, while the driver receives less than half of the amount paid by the passenger. This is extremely concerning and feels unfair to both passengers and drivers. Drivers have substantial costs to cover, including fuel, insurance, vehicle maintenance, servicing, depreciation, finance, road tax and their own time. After these expenses, receiving such a small proportion of the passenger fare can make it extremely difficult for drivers to earn a reasonable income. At the same time, passengers are being asked to pay increasingly high prices. This raises serious questions about how fares are calculated and how much of each fare Uber retains. I am asking Uber to provide greater transparency about: The total amount paid by the passenger for each journey. The exact amount paid to the driver. The fees and commissions deducted by Uber. Any additional charges, adjustments or surcharges included in the fare. Why Uber can charge a passenger a substantially higher amount while paying the driver a much smaller amount. Uber should treat both passengers and drivers fairly. Drivers are an essential part of Uber's business, and the company should not benefit from a pricing system that leaves drivers feeling that they are receiving an unfair share of the money generated from their work. I request that Uber investigate this matter properly and provide a clear written explanation of how passenger fares and driver earnings are calculated. I also ask Uber to review its current pricing and commission structure and consider whether drivers are receiving a fair proportion of the money paid by passengers. Please treat this as a formal complaint and provide a detailed response rather than a standard automated reply.”

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Posted 1 month ago

“The worse support ever, you cant even sent messeges anymore, totally sucks”

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Posted 1 month ago

“Yesterday at 1210 pm I booked uber twice more or I wait 50 minutes no one drivers come too much disappointed uber service is good Look taxi is Excellent you can book it and enjoy the journey .”

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Posted 1 month ago

“I would like the option to give Negative 10 Stars to Uber. I will no longer use Uber for any service. My issue is not with Uber drivers or delivery personnel. It is with Uber customer support. It is deplorable. You are directed to a website that will not let you resolve your issue. The telephone support exists only for merchants who want to us Uber. You are told they cannot resolve your problem but will escalate it and that you will be contacted via email by someone who will resolve the problem. Then, you are not contacted. Lyft, you have a new customer.”

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Posted 2 months ago

“Yes, ordered and paid for an UBER X and they sent me a very small car. I am an older woman with limited mobility and I always order Uber X. There is no way in the world that a Chev cruze is qualifies for an UBER X. This is the second time they sent me a small car. I am too through with UBER!!!!!!!!!!!!!!!!!”

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Posted 2 months ago

“Won’t be using again. Booked in advance the day before they allocated us a driver with in 10min all good the time came for our pickup nothing from them. After 15 past the time of pickup text saying the trip was cancelled. Panic I rebooked for the next available time 40min later they again didn’t turn up and when supposed to a 2nd text cancelled the trip again. No apology and I complained to them and no response from them. Ended up waking 20min to get a bus and arrived at my destination too late to make my connection.”

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Posted 2 months ago

“Very disappointing experience. The Uber app showed a fare of ₹200, but the driver charged me ₹300 based on the meter. Drivers often ask passengers which route they should take. If we already knew the best route, why would we use Uber's navigation? Some drivers deliberately take longer routes, which increases the fare unnecessarily. Uber should implement stricter controls to ensure drivers follow the app's suggested route and charge only the fare shown in the app. Such experiences reduce customer trust and make the service unreliable.”

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Posted 2 months ago

“I and my wife had to go to a hospital in Thane from Vile Parle East to see a relative. Uber Go Priority didnot respond, Uber XL I booked at double price. It took a big round and then cancelled after 10 minutes. Another one did the same. We had to cancel our plans. Pathetic people”

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Posted 2 months ago

Uber Support is rated 1.1 based on 2,766 reviews