Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,714 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“They do not understand that if your account is hacked abroad and they use a different currency to what your bank uses, that the amounts wont be the same in your bank statements, they took 2 months to reply which was a waste of time anyway”

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Posted 4 days ago

“The lack of understanding from the customer service representative is not good. The representative seemed to be foreign and difficult to understand each other. My issue wasn’t resolved at all and it messed up my entire 12 hour day. I am so angry about what happened today, this will be my last day working for Uber, it seems that the CEO of this company cares nothing about it’s drivers, with low and horrible support and the audacity to pay your worker $2.85 for driving 45 minutes away while the company earned a lot more. I am deleting the app and I am never driving under the pathetic name of this company again”

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Posted 4 days ago

“Customers Beware. I am not a regular Uber user. Today, at the end of my trip, the driver didn't end my trip and followed me into the shop. Then, I asked for an Uber to go back home, and it was the same driver with the same code. I asked the driver how come the same code and he said he didn't know why. When I got my bill, I was charged for the wait time. I hadn't asked him to wait for me. This is cheating. I have tried to contact the customer service and I can't get anyone on the phone. Very disappointing business. I am thinking of cancelling my Uber.”

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Posted 5 days ago

“I have been registered since at least 2016. I have a new GMC Sierra EV (same truck as the most part at the Chevy Silverado EV). The Silverado is listed as approved vehicle but the Sierra is not. One Uber support person added my vehicle and approved my registration, but they will not approve my insurance because it’s not a Sierra 1500. The representative escalated my case and advised I will be contacted by email within 12 hours…… that was on May 10… it’s now May 18 and I have not heard one word and they are no longer responding to me in the chat. Lyft approved the vehicle immediately and their support has been amazing. Uber, on the other hand has been ZERO help. One representative says one thing and everyone else says multiple different things. Trying to resolve this issue has been the biggest headache I have ever had to face when running multiple businesses. I am ending my relationship with Uber completely. No more uber driver, rider, uber one subscription. I will not partner with an organization that operates in this way, and I will also not support them as a customer.”

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Posted 6 days ago

“Can’t find a number to contact them on their app, or their website. The apps support is essentially worthless unless you just have to complain about the driver.”

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Posted 1 week ago

“Can’t find a number to contact them on their app, or their website. The apps support is essentially worthless unless you just have to complain about the driver.”

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Posted 1 week ago

“As you may have heard numerous times. One of the worst companies out there.”

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Posted 1 week ago

“Constantly ripping ppl off! 45 minute wait for a scheduled pickup. Bring back taxis. Taxis are cheaper from FLL airport. Don’t use uber!”

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Posted 1 week ago

“Worst experience ever changed drivers 3 times waited 40 minutes for a ride thru lie lie lie Willis my play you suck never again go out of Business now”

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Posted 1 week ago

“Worst experience ever changed drivers 3 times waited 40 minutes for a ride thru lie lie lie Willis my play you suck never again go out of Business now”

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Posted 1 week ago

“We booked an Uber from Cape Liberty cruise terminal to the airport yesterday. Cost was approx. 75$ Canadian. Wait time was 15 minutes. 1 minute before arrival he cancelled. We were sent another (an additional wait time of 22 minutes) at a higher cost and almost missed our flight. This is unacceptable and will make us think twice before using this service again!”

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Posted 1 week ago

“Not even interested to give 1 also. Very poor quality of service. Today, I didn't even booked uber go but was charged cancellation fee. Will not book Uber & recommend others also.”

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Posted 1 week ago

“You guys lied and I have a duplicate account and don’t want to give me an appeal. Very terrible every time you call people are rude and don’t have time to talk to you.”

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Posted 1 week ago

“Scripted replys and just going on circles with the situations given. Very poor”

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Posted 1 week ago

“I was charged for a ride that was cancelled (the driver cancelled the ride less than a block away from our meet up location) on top of that, they still took my money. So I called support and couple times and the first time, the guy I talked to was absolutely useless and then the second person I talked to hung up the phone. I constantly asked to talk to a higher up or something, but they kept giving excuses and making up illogical statements as to why they couldn’t transfer me to a different person. So as I grew more annoyed, I just asked for uber credits instead, they still didn’t do that either and said they couldn’t. I find that very hard to believe considering that they issue uber credits to customers with similar issues.”

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Posted 1 week ago

“I am not able to contact support team. After changing fleet they erased all my documents. I decided to give up but i can't even delete my account. It says : It looks like your account can't be deleted right now. Contact support. But the there is no more chat button like it was couple months ago.”

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Posted 1 week ago

“I got locked out of my main account because it wants an 8 digit code that I never received. They told me to create a new account but I cant use the same phone number. So now I need to just go get another phone number just to open an Uber account? Guess I'll be using Lyft, and I travel alot for work!”

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Posted 1 week ago

“Just started doing uber and the support that was given to me was the worst support I have ever received. Very rude never even answered my question, it was like they were reading a script.”

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Posted 1 week ago

“I ordered a driver around 3:30 for pickup but the driver picked up a different passenger instead. Once notified Uber the only thing they told us that they can refund us is $4.90 and nothing else could be done. I consider this very inconvenient and inconsiderate on Uber's behalf.”

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Posted 1 week ago

“Useless. Absolute useless i worked for a year and had 4.98 ratings. Just kicked me out for no reason and when i complained about access, they refused to help.”

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Posted 1 week ago

Uber Support is rated 1.1 based on 2,714 reviews