Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,539 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chatted with 3 Indian agents in a row regarding a glitch on the app that didnt let me complete registration. repeating same simple sentence at least 5 times to each guy. yet they continued asking me to fill the application that was glitching and showing no options. eventually they all left the chat rudely. without providing any help. they just said are you still there and immediately after disconnected. worst customer service ever!.”

Helpful Report

Posted 2 hours ago

“My order never arrived, tried to get a refund was told It didn't qualify as the driver tried to contact me and waited for 9 minutes, I was waiting outside for 20 minutes for the delivery and my phone never rang, contacted the seller to be told I had to contact Uber who totally disregarded my complaint”

Helpful Report

Posted 6 hours ago

“Even though I have clear evidence, Uber keeps ignoring it as if they are too bothered to review anything properly. Instead of looking at the facts, they continue to protect the driver no matter what. It feels like Uber is more interested in defending their workers than protecting customers’ safety. I honestly don’t understand where my money went or why I’m being charged when the driver took everything. If Uber refuses to take responsibility, I will have no choice but to report this to my insurance and escalate it further. Uber’s handling of this situation has been extremely disappointing, unprofessional, and completely unfair.”

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Posted 7 hours ago

“You are taking advantage of people. I paid for a $15 ride only for it to be cancelled. So I go back to request another ride and you want $50!!! What a rip off!!!”

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Posted 14 hours ago

“Two things I’m trying to follow up on but they have clearly set up their sites to make it as difficult as possible to get anywhere. 1. Two random charges have appears 2 months after our travel. No explanation or opportunity to query. 2. Took two hours to deliver a meal, that was wrong, did nothing to resolve and at 2300 issued a refund and no compensation. We sat in waiting for non existent food to arrive. Shambles. Would love to discuss concerns with someone but not efforts seem to be there to try and help. The only reason they get 1 is because I can’t give lower. I’d have loved to see customer service remedy the situation but they are non existent”

Helpful Report

Posted 1 day ago

“They are complete trash. They ignore all of your concerns, and take forever to respond. They need to get better people, because I had to say at least five times that THE DRIVER said he never picked up my order, and they ignored its”

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Posted 1 day ago

“Uber has a terrible system for customer service! We placed an order for food and specifically asked for a certain type of fish because my son is allergic to others. Especially gmo food. He ended up having an allergic reaction and uber won’t even answer my help request! Shame on you uber!”

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Posted 2 days ago

“If there is option 0 from review or minus i will go with minus staff are not trained to check and solve any small issue”

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Posted 3 days ago

“Terrible support. Lied too... Ignored... They clearly don't understand English well and press buttons for automatic responses. Never helpful.”

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Posted 6 days ago

“I'm done attempting to use your app. I have no trouble getting a ride to my destination - getting a ride home - FORGET IT. There are NEVER any drivers available. Period. I can't even schedule a damn ride. 3 freaking times I've been stranded & scrambling to find a taxi or some other ride service. No thanks. Done using Uber.”

Helpful Report

Posted 1 week ago

“I have an issue that needs to be resolved. However, to my surprise and disappointment there are no longer any actual customer service agents. I spent over an hour communicating with an A1 bot that never fully understood the issue! I just renewed my uber one pass a few months ago and I never would have renewed if I realized there were no customer service agents! The worst customer support ever!”

Helpful Report

Posted 1 week ago

“I wish there was an alternative especially for taxi so i can stop using them. Delivery for food showed picked up 8:05pm. Driver marked order as delivered at 20:18 when it wasn’t. I had to find his number to call him. he said was 10 minutes away from me. I had to text my address…i got my food at 20:40 and it was cold. uber offered me refund of £1.70 for a £45 order. When i challenged it they just said “refunded £1.70 issue is resolved””

Helpful Report

Posted 1 week ago

“When going to leave a tip (i was in Poland), the uber app is very deceiving.It will ask you for a tip amount prior to arrival at your destination which I select but does not acknowledge. once you're at the destination, it will prompt you to pay the amount and then ask you a tip amount (again). So basically you wind up double tipping without even realizing it. Uber offered me a credit in the amount of the tip but I do not want a credit.I want my money back. In the future, I will no longer tip an uber driver. To bad for Uber and having a deceptive app. I would actually rather pay more and know that i'm not being deceived than go through uber”

Helpful Report

Posted 1 week ago

“Uber drivers drive away without picking you up and charging you for the ride. The say that you are a no show but really you want the ride that's why you booked the ride but these Yahoos just drive away I called my cc company because they did this four times in a week”

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Posted 1 week ago

“Do not send Uber drivers to med facility if they are not able to be patient with slow moving or recently received from hospital riders.”

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Posted 1 week ago

“They put 7 different holds on my card to the point it over drafted. Hard to get a response back and they say I still owe them. They charged me over 300 dollars”

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Posted 1 week ago

“Was recently ordered uber only for it to be stolen and I was charged as long as some of my belongings I was able to track down and deal with the thievery but the theft of my cc to drive someone else around as I was stranded wont be using this service again absolutely horrible customer service”

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Posted 1 week ago

“I’m very disappointed with Uber’s customer support. It’s nearly impossible to get a real answer. Every time I contact them, they send generic copy-and-paste responses that don’t solve the problem. There is no accountability, no follow-up, and no effort to actually understand the issue. For a big company, the service is shockingly unhelpful.” They ignore details, don’t fix problems, and keep sending useless automated messages. I’ve wasted time and still got no solution. Totally unacceptable.””

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Posted 1 week ago

“I’m seriously disappointed with Uber right now. I reserved a ride through the app with no issues, but when I tried to reserve my return trip, I was charged without any confirmation that the reservation was actually unsuccessful. I’m still not sure if the return ride is booked or if I was just charged for nothing. What makes it worse is the customer service—there’s barely any real support, and getting answers feels impossible. It honestly seems like something is going wrong within the company, because the whole experience has felt disorganized and unprofessional. I expected better from a company of this size.”

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Posted 1 week ago

“Our things were stolen no response till now, photo attched”

Uber Support 1 star review on 3rd December 2025

Helpful Report

Posted 1 week ago

Uber Support is rated 1.1 based on 2,539 reviews