Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,728 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,728 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre-booked taxi for my daughter on a family that never showed up. When trying to contact them to ask what happened they repeatedly state that she need to contact them even though I am the one paying for everything. My daughter does not know how to do a complaint and it should be enough that I contact them in this matter. Super ignorant and they are not interested in trying to help me.”

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Posted 5 hours ago

“Customer service is garbage”

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Posted 6 hours ago

“The Uber offered me first ride at free of cost but the driver charged the ride saying the company didnt pay them so they charge by meter. It's fake offer company giving. Very bad experience with the first ride 😕”

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Posted 1 day ago

“Uber tell your stupid drivers to stop using Waze as GPS is taking forever to get to the point you want because they want to see where is cameras !!! every time because of this for a place that takes 5 minutes to arrive i arrive for 15 instead ! That’s so stupid i’m not paying for this every time to be late !!!”

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Posted 2 days ago

“Bad customer service”

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Posted 3 days ago

“Booked a ride from airport in ny to Brooklyn that cost $90 only to ding out it was a shared ride and I could have got a Yellow Cab for the same price that was not a shared ride. The trip took 2hours in order to drop the 1 rider off in Queens. the trip shoos have taken 45 min. The apple is clunky and hard to navigate or call for support. Won’t be taking Urber again. .”

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Posted 3 days ago

“I cannot find a number or email address anywhere to contact about my issue. They just lost a customer thanks to the lack of customer support and the fact that their gift cards are made of paper and when I went to tear the code off, it tore the entire thing, wasting $100 that was given as a gift, i do not have the receipt as i was not the one who purchased. Fix your gift cards this is ridiculous”

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Posted 3 days ago

“Uber had me waiting for an hour and stated there drivers were to busy to pick me up but if I chose the more expensive ride then I would not have a problem it was triple the price to go 5 miles no thank you, I did Lyft and it was half the price and I got picked up with I 10 mins.”

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Posted 5 days ago

“Drivers car breaks down with my food. Food sits in the car for 2 hours in the car in the hot heat. My frozen chicken is defrosted. And now it’s my fault. No refund on the chicken. What kind of business do you guys run. Not right ripping off people.”

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Posted 6 days ago

“One of your driver's as gone close to hitting me on a p crossing his plate is YNQ 37 J”

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Posted 6 days ago

“My biggest concern is driver screening, qualification, and accountability. Passenger safety should never be compromised, yet it often feels as though drivers are approved without sufficient vetting, training, or ongoing evaluation. This creates serious risks for both customer safety and service quality. Passengers should not have to worry about being dropped mid-ride, treated disrespectfully, verbally abused, threatened, or left feeling unsafe. When complaints are submitted, there should be meaningful investigations and clear consequences for misconduct. Too often, customers feel their concerns are ignored. Uber is not simply a platform connecting drivers and passengers—it is a transportation service with a responsibility to ensure that both drivers and vehicles meet high standards. Drivers should undergo thorough background checks, proper screening, and regular performance reviews. Vehicles should also be subject to strict quality and safety inspections. I strongly believe Uber should enforce higher standards and hold drivers accountable. Those who consistently receive poor ratings, violate policies, or demonstrate unprofessional behavior should lose access to the platform. Accountability encourages professionalism and helps protect passengers. Driving for Uber is an important job that supports families and communities. It should be treated with the seriousness, responsibility, and respect that such a role deserves. By setting higher standards and enforcing them consistently, Uber can rebuild trust and create a safer experience for everyone.”

Uber Support 1 star review on 7th June 2026

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Posted 6 days ago

“We were left stranded at an event with no warning. I booked this ride a week in advance. And they canceled 10 minutes before scheduled pickup. Its ridiculous and we were left unsafe after 9pm.”

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Posted 2 weeks ago

“Has anyone else suddenly started getting charged $9.99/month for Uber One without knowingly signing up? I contacted support after discovering multiple charges, and they refused to fully refund them. I never signed a contract or intentionally authorized a recurring subscription. Extremely frustrating experience and very disappointing customer service. Curious how many other people this has happened to.”

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Posted 2 weeks ago

“Uber support is horrible. I have been trying a few days to obtain help from Uber Support to log into my account and it has been useless. Both my cell phone number and the credit card on the Uber account has changed so I have no way to log into my Uber account. I was a victim of Identity Theft so the credit card on file in my Uber Account is closed and I no longer know the full account number. I want to close my account ASAP. I will no longer be using UBER and plan on switching to LYFT.”

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Posted 2 weeks ago

“They do not understand that if your account is hacked abroad and they use a different currency to what your bank uses, that the amounts wont be the same in your bank statements, they took 2 months to reply which was a waste of time anyway”

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Posted 3 weeks ago

“The lack of understanding from the customer service representative is not good. The representative seemed to be foreign and difficult to understand each other. My issue wasn’t resolved at all and it messed up my entire 12 hour day. I am so angry about what happened today, this will be my last day working for Uber, it seems that the CEO of this company cares nothing about it’s drivers, with low and horrible support and the audacity to pay your worker $2.85 for driving 45 minutes away while the company earned a lot more. I am deleting the app and I am never driving under the pathetic name of this company again”

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Posted 3 weeks ago

“Customers Beware. I am not a regular Uber user. Today, at the end of my trip, the driver didn't end my trip and followed me into the shop. Then, I asked for an Uber to go back home, and it was the same driver with the same code. I asked the driver how come the same code and he said he didn't know why. When I got my bill, I was charged for the wait time. I hadn't asked him to wait for me. This is cheating. I have tried to contact the customer service and I can't get anyone on the phone. Very disappointing business. I am thinking of cancelling my Uber.”

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Posted 3 weeks ago

“I have been registered since at least 2016. I have a new GMC Sierra EV (same truck as the most part at the Chevy Silverado EV). The Silverado is listed as approved vehicle but the Sierra is not. One Uber support person added my vehicle and approved my registration, but they will not approve my insurance because it’s not a Sierra 1500. The representative escalated my case and advised I will be contacted by email within 12 hours…… that was on May 10… it’s now May 18 and I have not heard one word and they are no longer responding to me in the chat. Lyft approved the vehicle immediately and their support has been amazing. Uber, on the other hand has been ZERO help. One representative says one thing and everyone else says multiple different things. Trying to resolve this issue has been the biggest headache I have ever had to face when running multiple businesses. I am ending my relationship with Uber completely. No more uber driver, rider, uber one subscription. I will not partner with an organization that operates in this way, and I will also not support them as a customer.”

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Posted 3 weeks ago

“Can’t find a number to contact them on their app, or their website. The apps support is essentially worthless unless you just have to complain about the driver.”

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Posted 4 weeks ago

“Can’t find a number to contact them on their app, or their website. The apps support is essentially worthless unless you just have to complain about the driver.”

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Posted 4 weeks ago

Uber Support is rated 1.1 based on 2,728 reviews