Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,510 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,510 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It doesn't exist. Its now 100% AI powered. The AI will not connect you to a person when it cant fix your issue and actually ends the chat when you ask how to get ahold of a person to speak to someone real about your actual issue! Not to mention the surge times!!! My usual route cost around 18-20 dollars and sometimes a few dollars more for surge times. Today they want 78 DOLLARS for a 10 minute ride across our small city! And why? Because I happen to work in the shopping district.... where everyone is wanting to either go to or go home... here's an idea, uber car pool cause no working class person can afford to spend the equivalent of what they just earned for an entire days work just to get home that day! Ended up taking a taxi instead, 0 wait time and cost the same as an uber would have. Lastly route selection! The AI actually recommended i use a feature that uber does not even have to set a route preference. Meanwhile while trying to get home its selecting the longest route possible and even one that leaves the city entirely so an extea cost to take the hiway which I did not want. I cannot select to stay within the city and am forced to pay the extra amount even if the driver takes the inner city route anyway. Complaints all to fall on deaf ears since there is no one in the company that cares. Ive been using uber since the day it started in our city and this is the lowest I've seen this money hungry company sink to suck its consumers dry. What a pathetic excuse for a consumer based company. News flash to the CEO or any other luxury office worker within this corrupt company, if your consumers all stop using your services you have nothing left. People want to speak to people not computers. If I wanted to argue with a machine id yell at my freezer, atleast it cannot hang up on me.”

Helpful Report

Posted 9 minutes ago

“Food went to wrong address no help from Uber or store got fully charged for food I never received , disaster”

Helpful Report

Posted 1 day ago

“Uber cares about Uber money. No customer service no respect no accountability. The agents will gang up on you in mid sentence and so will supervisor The drivers share accounts, steal, can't speak or understand what your saying,smell bring friends and family along, drivers who can't see, who take lunch breaks while your in the car, drive while under the influence, drive different cars, they give you limits time to cancel but put you on hold for 11 minutes. . Cars and drivers smell like the Bottom of the swamp. Some cars are so dirty your scared to sit. They don't care about you or the drivers”

Helpful Report

Posted 1 day ago

“They had a go at me, accused me of lying about my train being cancelled, and were just generally argumentative. The chat service is just a rubbish AI”

Helpful Report

Posted 1 day ago

“Firstly, the help options only talked about driver or vehicle issue. My issue is about the mobile app. When you go back one screen, say to update the location, it resets the date and time of the booking. So, I updated the location only to find out that I had called a ride immediately- which I had to cancel. I was then charged a cancellation fee and upon disputing the fee I had to explain what the driver did wrong. There was no option to state that the mobile app had reset my pickup date and time. Fundamental flaw in app. The user data should never be rewritten without approval from the user. Support is BS.”

Helpful Report

Posted 1 day ago

“When you ask to speak to someone else because you genuinely can't understand their English, they hang up on you. When you ask to speak to a manager they hang up on you. Just stay away from this company they don't care about you.”

Helpful Report

Posted 2 days ago

“They do not help you. They hang up on you constantly and do not help you solve any of the issues. I’ve tried to cancel a subscription I didn’t know I had and they will not help me. And then they began hanging up on me.”

Helpful Report

Posted 3 days ago

“HORRIBLE- customer service sucks-- I have been sending messages about the same issue for a month- they do not read my messages ask the same questions over and over - and they cut and paste their response. Their response's are not answering or helping my issues. Also, I can tell they are not reading my messages or looking at the pictures they have requested me to send- as they keep asking the same things. It is very upsetting. I know this is a huge company and their lack of empathy and respect for their customers and drivers is deplorable...”

Helpful Report

Posted 3 days ago

“Uber i am Al for hiring everyone but it’s been very hard communicating with your courier service when they don’t speak English. 3 cancelled rides due to lack of communication and they don’t speak English. Wasted my time and my money”

Helpful Report

Posted 4 days ago

“I can’t change the redundant email associated with my uber account because every time I contact support it asks me to respond with a code to an email sent by uber to the address that is no longer available. They also ask for card details but these are superseded. The system won’t let me delete the app and set up a new account because it remembers my mobile number so I’m caught in an Uber App death spiral where only a bot ever answers and it’s impossible to re-start my account”

Helpful Report

Posted 4 days ago

“Greedy Bas...ds charge me the normal £20 to my moms house halfway there the uber turns back and takes me 40 minuites out my way to pick someone else up and tells me its a shared ride. I didnt order a shared ride and i paid the full price, they wouldnt rectify the situation so ive deleted the app”

Helpful Report

Posted 5 days ago

“I don’t know who give access to business with that customer services this call center is totally joke , I feel like I spoke with monkey nobody understand me … I call x10 times problem still is not resolved…”

Helpful Report

Posted 5 days ago

“Absolute garbage customer support. I got a new phone number and phone recently, and when trying to log into my account, I accidentally made a duplicate account with the same number. I didn’t realize it was creating a new account. I didn’t have access to my old phone anymore, so I was unsure what email my uber was connected to. After realizing my mistake, I tried to delete the accidental second account through the app. Unfortunately, I kept getting errors saying to contact customer support. Trying to get them to delete the account took way too many useless emails and they still didn’t do it. The responses has nothing to do with the issue I was having and each response was from a different agent, so they were talking in circles. It started when I submitted a ticket explaining my issue and attaching screenshots, and they responded saying they cannot share or create backup codes. Not what I need or even what I inquired about, so unsure what that was mentioned for at all. I have access to both accounts. I know the login information as they are both ME, and I have everything available to verify my identity, so this should be easy right? Wrong. It was an unbelievable waste of time, and I immediately canceled my UberOne subscription, logged out of both accounts, and deleted both Uber and UnerEats. I used the apps at least once a week, and now I can’t even bring myself to use them at ALL based on how absolutely awful that experience was. I’d rather get a tooth pulled. Tried to attach screenshots but of course it says it can’t upload my files and to contact customer support. Just my luck lol”

Helpful Report

Posted 5 days ago

“Uber charged my card 6 times.”

Helpful Report

Posted 5 days ago

“Ordered an Uber to take us to the Prague Castle for a concert. Took a while before a driver accepted. Distance 11 k and ETA 15 minutes. Except 25 minutes later he was still 11 k away. Used the app to cancel this driver and ask for another. In time another driver accepted the ride and eventually picked us up. We confirmed the destination and off we went along the correct route. Suddenly the driver made an illegal u turn in the middle of a business street, drove a short distance and parked. Then he declared the ride over. We missed our conference. When we complained to UBER they avowed that the driver “had completed his route”. Totally false. My suspicion was that he had an opportunity for an airport run but that is only my opinion. The fact that UBER can charge you unfairly for a trip is enough for us to swear off UBER.”

Helpful Report

Posted 6 days ago

“Extremely horrendous team. I have a screen capture - i received my ubereats order to find items missing, only got a reply 2+ days later, and they are trying to appease me with a GROCERY voucher which comes with a minimum spend. AND i cant reply to their message back to them. This was a great company with a great experience with their support hubs, that went into the gutter with one of the shittiest CS experiences they evolved into.”

Helpful Report

Posted 6 days ago

“Not a good service. 5 or 6 different drivers until one is actually showing up. Not able to solve the problem thought the chat.”

Helpful Report

Posted 1 week ago

“Disgusting the rates they are paying their drivers here in New Jersey. Someone please do something.”

Helpful Report

Posted 1 week ago

“Uber is such a company that first it shows good dreams to the people and then sucks the blood of the people and gets the penalty imposed as per its wish from the customers and even from the drivers.Jaipur Rajasthan is going to be closed soon.”

Helpful Report

Posted 1 week ago

“I've been charged for Uber one membership without my permission and I did not have a clue about it and I did not ask for it. Funniest thing I heard from Uber support team that I have a shared account with someone who is called Lee and also they won't refund me therefore their system showing my account is shared and he used my account to pay They advised me that contact your bank and show the email you received from us and ask for help and advice . I insist many times I don't have a shared account and finally I was told that I can have a refund but no apology from Uber because it was thier mistake and I did nothing wrong and also they blame someone else to used my account. Just wasting my time and give me so much stress and anxiety . Very unhappy and disappointed”

Helpful Report

Posted 1 week ago

Uber Support is rated 1.1 based on 2,510 reviews