Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,639 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“I ordered food and it arrived completely cold, one hour late. I called the restaurant and he said the delivery guy was one hour late and it was Uber problem. I asked Uber a refund and they refused. Last time I order with them”

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Posted 1 day ago

“I don't understand this When the driver canceled the trip thts fine n zero cancelation charges But if I cancel the trip y the hell I'm being charged To be true should stop using the app Waiting charges this tht everything is applicable only for the end user but not the driver wat kind of service is this”

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Posted 2 days ago

“I've tried to deal with the simple issue of an extra charge for a whole day, and yet every chat that I open gets automatically closed because there is supposedly 'another chat already open' - there is not, every chat is marked as closed or resolved, and nothing has been done. Calling support leads me back to the same place. This is the only time I've ever had to use Uber support and it's genuinely made me leave Uber and Uber eats for good.”

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Posted 2 days ago

“Original ride was 90$ driver picked me up and once in the vehicle driver cancelled the ride because he said it was too far forcing me to request another Uber that was then priced at 152$. Asked customer service to refund the difference since the price surge made no sense and the original cancelled ride was their drivers fault but they ignored my request.I will be using other ride sharing apps in the future.”

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Posted 2 days ago

“An extremely uncomfortable experience with an Uber driver on 28 February around 17:13. From the moment I got in the car and mentioned picking up a friend on the way (which was already in the booking), the driver became combative and rude. He even threatened to stop the car and leave me on the side of the road before continuing the journey while complaining aggressively the entire time. When we picked up my friend, he continued to complain about traffic and the stop, speaking to both of us in an unacceptable tone. At one point he justified his behaviour by telling us his personal circumstances. However, regardless of personal circumstances, passengers should not be spoken to this way. Although he apologised at the end, he then insisted we apologise to him, which was inappropriate given how uncomfortable the journey had been. What’s even more concerning is that after reporting the incident, I was first told the complaint was being taken seriously, but the conversation was closed without my response. I was later told there is nothing that can be done to ensure I am not matched with this driver again, which is very worrying from a safety perspective. No passenger should feel this uncomfortable during a journey. Uber needs to take complaints like this more seriously and ensure customers are protected from being paired with drivers who behave this way.”

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Posted 4 days ago

“Uber support is the worst anyone can come across, They are extremely rude, unpolite, unprofessional, no manners, they never answer your questions, they act like supreme leader's, we talk about something they always give you a different answer, they never have time to listen to your problem, they give you no information and they always try or close in most cases your case. They should not be granted a transport licence when they act like this, I read in many comments that drivers are treated even worst in UK specially in London. There is serious concerns regarding this behaviour from Uber.”

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Posted 5 days ago

“Today I am writing this especially to appreciate Mr. Vinay Reddy. I had lost my gold jewellery and raised a support request in Uber. He found it, called me, shared photos, and today he handed it over to me personally. Thank you so much for your help, honesty, and kindness. I am super happy and truly grateful. Thank you”

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Posted 5 days ago

“The driver was booked for 8am. They did not arrive. The arrival time eventually reached 8.54 which meant my destination meeting could not be made. Why did the driver not transfer over the lift to another driver?”

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Posted 1 week ago

“Tried to book numerous trips this morning starting at 08.17 to 09.05 all failed to get a driver even though the cost of the same trip went from £20 to £35 no one took the bait consequently we missed our train would not recommend”

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Posted 1 week ago

“I took one 1.2km trip with uber and have three charges on my card. I cancelled a trip because it took forever to find a driver. The second was was cancelled by the driver and then I was Charged R59 for a 5 min trip.”

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Posted 1 week ago

“I have been trying to solve an issue in which my account has been hacked more than twice now. I can't even get in my account anymore. The best joke is that you cannot put a customer request if you can't log in. The hacker has changed his number for mine so he is getting all the 2way identification codes! I have been trying to fix this issue now for weeks. They do not have call cenre for this and you can't go through the ombudsman either. I will now have to cancel their services as soon as I can contact them. .”

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Posted 1 week ago

“Well as the extra charge was for someone with a learning disability and who is over 70 years old this additional charge is both ageist and disabilist.”

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Posted 2 weeks ago

“My account has been suspended, I was told if I get a new device I would be able to access my account again which is a lie. Now I'm being told if you get a new device you will gain access your account. How many devices do I damn need to get my account back”

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Posted 2 weeks ago

“Poor standards have taken over England. We ordered a dominoes pizza ... it was "delivered" down the road, its a week later & even though we have proof that the pizza was not delivered to us, no one has given us a refund. £30 you owe me still. I am beyond annoyed. This is the second mistake within a month. Worst customer service. Poor systems & non English speaking.”

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Posted 2 weeks ago

“Ola is much better safety and security as compared to uber. Even they do not response on complains.”

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Posted 2 weeks ago

“Wish I could give 0 stars ordered an uber given a time slot then waited and then asked if I wanted to pay more to get it quicker ( said no as would wait) then after waiting uber canceld and asked me to re order went for the bus and arrived at our event late won't be using uber again uninstalled app don't trust uber”

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Posted 2 weeks ago

“I think they should have a option for women to choose a woman to ride with.”

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Posted 2 weeks ago

“I got my account activated on February 12 and got deactivated on February 14. I need a lawyer for this unethical company”

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Posted 2 weeks ago

“Henley was amazing support on the phone. I lost my bag and he was so great at communicating and reached out to the driver.”

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Posted 2 weeks ago

“I had the best experience ever whith zintle omg one of the best person she is very clear when she speaks she is really nice”

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Posted 3 weeks ago

Uber Support is rated 1.1 based on 2,639 reviews