Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,562 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“I ordered food and specified no sauce as a special request. The request was followed except for the chips, which, in any case, didn't specify and kind of sauce on the menu. I've been told repeatedly by the AI that they can't guarantee special requests, despite stating clearly that the special request didn't apply to the chips as no sauce was specified on the menu. No refund, no help, therefore no longer a customer of this app.”

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Posted 22 minutes ago

“I had a deeply upsetting experience with Uber that felt like racial discrimination. The driver accepted my trip and drove to within about two minutes of my location. I was clearly visible, standing outside waiting. The driver looked at me, then deliberately turned the car around and drove away without any explanation or attempt to contact me. I contacted Uber immediately to report what happened. Their response was completely inadequate. I was told they would “file a report,” but no reason was given for the driver’s behaviour, no meaningful support was offered, and no replacement ride was arranged. I was also not properly assisted with my refund. As a result, I was left standing alone for over 30 minutes at midnight in London. Anyone familiar with the city knows that this is not a situation where a passenger should be abandoned, especially after being rejected by a driver for no clear reason. This experience made me feel unsafe, ignored, and undervalued as a customer. Uber’s lack of urgency or care suggests that unless you are a high-spending customer, your safety and dignity are not a priority. I expected far better from a company of this size.”

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Posted 1 day ago

“ya, i had a security issue with a driver and it took uber over 4 days to respond to it. Not a person either, an automated reply saying they are unable to refund or make alterations. All i asked was to speak to someone. They give the absolute worst service to riders.”

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Posted 2 days ago

“Uber needs serious competition. Way overpriced and capitalizes on the weak and pays by their drivers less”

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Posted 2 days ago

“Uber support is aweful. First you have to wait forever for them to answer & then they want to escalate the call everytime & say they will email us with an anwer, sometimes they do but you may have to wait again for 12-24 hrs. Nothing ever gets solved, for me anyway. They never give me anwers as to why i mostly get .50 pr mile when im an uber xl driver”

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Posted 2 days ago

“I took a 2 mile drove in uber that was quoted at $21 and when I reached the destination they have charged me almost double with no warning and no way to speak with an agent. There was a police stop in a country where the driver didn't speak English. Nothing in the app to warn me this was happening even though the app beeped and asked me if e erythibg was OK with me. Terrible experience.”

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Posted 3 days ago

“My father is an Uber driver who works diligently days and nights for Uber. He just had a Rider dent his car and we have evidence of the rider even admitting it. He didnt everything right by reporting it to Uber Uk and even sending the evidence. But Uber provided no support at all other than we can not help with regards to any small damages to your car, please contact your insurance ( knowing full well that this will incrase my dad's insurance ). What is the point of Uber Support when you get no support as a driver.”

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Posted 3 days ago

“worst service the new way of cheating customers, when I booked the auto it was 75 and when I reached the driver asked me to pay 95, very disappointed with uber. Very bad”

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Posted 3 days ago

“Anticipate tolls being charged again.”

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Posted 4 days ago

“Rides can sometimes take time to come. Drop offs and pickups sometimes not at precise locations. They bombard you with promotional messages almost every day. I just delete them without reading them.”

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Posted 5 days ago

“Please inform your driver's to be reasonable while asking for extra money. First of all they should not accept if they feel fair is less, 2nd they should not bargain with customer to pay double the amount. 3rd they accept ride but they are not the call nor coming, simply wasting our time and made us to cancel the ride. I don't know how to complaint in uber, there is no provision to complaint about the above issues. Please take care. Finally I booked through other apps, their charges are 30% high but came on time without any hassle. Please grow up.”

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Posted 6 days ago

“I have a problem with the Uber , i'm not sure the driver problem or company app problem, I did the booking but the driver didn't come to pick me up and in the app showing the driver already pick me up and on the way to my destination?”

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Posted 6 days ago

“I was signing up to drive for uber but uber blocked my account saying fake documents after emailing uber support about 10 times no one solved my issue even i went all the way to their green hub to show them all my original documents but the guy said we cant help you because your account is deactivated you have to chat with uber support team and when ever I chatted with uber support team they just sent me automated message we are sorry to say that your account is deactivated because of fake or wrong document no one told me which document they are talking about so I deleted uber app not using them at all also not recmending to any one”

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Posted 6 days ago

“TRIED TO MAKE RESERVATION WITH PAYMENT BUT FOR UNKNOWN REASON MY PAYMENT WAS DECLINED WITHOUT A VALID REASON. CONTACTED SUPPORT VIA CHAT AND BOTH TIMES DID NOT RESOLVE/ADDRESS ISSUE AND STILL WAITING DAYS AFTER EACH CHAT FOR A RESPONSE/HELP DAYS AFTER!!?? I WAS TOLD VIA CHAT "This conversation has been sent to another team. An agent will do their best to respond within 6 to 12 hour ". TOTAL BS!”

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Posted 1 week ago

“Shocking service didnt refund there own mess up received half my food from a 34 pound order and got 2 pound back ..... dont use agen”

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Posted 1 week ago

“Uber is a complete joke. Every single time I try to book a ride, it fails — no cars, endless cancellations, or drivers disappearing. When you actually need a vehicle, Uber is nowhere to be found. And then comes the audacity: push notifications saying “You haven’t used Uber in a while.” Of course I haven’t — because your service doesn’t work when it matters. Pricing is outright shady. Fares jump randomly with no clear explanation, making it feel deceptive rather than dynamic. When you raise an issue, customer support is utterly useless — robotic replies, zero accountability, zero solutions. This is not convenience. This is chaos. At this point, Uber feels less like a ride-hailing service and more like a scam wrapped in a fancy app. Time-wasting, stress-inducing, and completely unreliable. Use at your own risk — or better yet, don’t.”

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Posted 1 week ago

“Crappy service - Never available when user is in rush and driver cancels the trip by themselves anytime”

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Posted 1 week ago

“Pathetic !! While recently in Adelaide to watch the ashes cricket I pre-ordered an Uber for the next day (Thursday 18/12/2025 at 9.10am) to take me to the Adelaide Oval. I was quoted around $26 for the trip. It's now Thursday 18/12 I waited & waited & waited the driver never turned up. I was desperate for a lift so I tried to re-book & this time, " due to unprecedented demand" I was quoted $66 & this, obviously, explained why my driver never turned up....absolute parasite.”

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Posted 1 week ago

“Deplorable. No longer can get to a live agent unless you fail at getting support through chat. Chat gives the most ridiculous advice that does not solve the problem. Hae been trying to verify a new photo for a solid week. The app hangs, over 10 minutes, after you click submit so not even sure the photo was actually submitted. WOW. if Uber was an employee, I'd fire them. Then when I'm finally able to be directed to a "live agent" they as for my birth date.....of course I give the correct date and they say "that's not what we have a file" WHAT IN THE ACTUAL F*** is going on Uber????!!!!”

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Posted 1 week ago

“Trying to talk to uber support has never gotten anywhere. They refused to refund us when we were missing two whole entrees from a restaurant, and today we attempted to grocery shop via uber because we are out sick and we got an entirely different order. Already frustrated, we tried to get in contact with uber support and they will not get back to us. It is never an easy experience and I don’t know why we even try”

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Posted 1 week ago

Uber Support is rated 1.1 based on 2,562 reviews