Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,480 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad experience with late and cold food delivery. Online support very unhelpful, try to give you small credit to move on. This is not first time uber experience including support has failed”

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Posted 25 seconds ago

“I’m in a very difficult financial and physical situation, and sometimes I have no choice but to order food or make purchases through Uber or other delivery services. In North Vancouver, I ordered food from a restaurant that’s only about a 10-minute drive from my home for my child, who had just come back from school and was hungry. However, the driver who picked up my order was about an hour and a half away from my house. I canceled the order because it was going to take far too long and my child was hungry. But when I canceled, Uber charged me a $90.24 cancellation fee — the full amount of the order. In what part of the world do they take the entire payment as a cancellation fee? When I contacted them, they were rude and disrespectful, saying they wouldn’t refund the money — and when they saw that I insisted, they hung up on me. Unfortunately, Uber has fallen into the hands of dishonest and deceitful people.”

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Posted 1 day ago

“Very bad customer service.”

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Posted 2 days ago

“Absolutely the most horrific customer service I have ever encountered. Delay after delay in getting back to me, obstacle after obstacle with useless chat bots, all designed to frustrate the user so their concern is not addressed. I will NEVER use this company again. And I know this review won’t accomplish much, but it made me feel better to type it out somewhere where someone else could see this”

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Posted 2 days ago

“Most of the time they just hang up on you after putting you on hold for several minutes. As a rider, I called once to get a $2 fee removed from my trip for "Airport Parking." I wasn't at the airport. I was being picked up from the Amazon Fullfillment Center. I requested that $2.00 be refunded so they refunded me $0.02. I spent like 45 minutes arguing that it was supposed to be $2.00 not $0.02. They eventually said I'll give you $15 in credit and put on my account to never give me credit ever again. Now, as an actual driver for Uber, it's just worse.”

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Posted 2 days ago

“They are the worse company they charge you twice and what makes it worse the second charge is way more of the cost of the original pay you do. And have the audacity to tell you they will not refund you.”

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Posted 2 days ago

“Bad customer service”

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Posted 2 days ago

“They have deceptive prices and hidden costs that they don’t make you aware of… This company is deceitful and extremely greedy. They don’t take responsibility for the mistakes made by the drivers they hire and extremely overpriced. Use Lyft much better and cheaper!!”

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Posted 3 days ago

“The customer support is not helping well! You have an issue but they rejecting the call or hang up on it.. stupidity!”

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Posted 3 days ago

“Uber support is the worst i ever face . They keep sending you generic messages whiteout looking into the issue. I have send them more then ten emails and I explained the issue but they don't even bother to understand the issue. If I could I would say MINUS 5 star .”

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Posted 4 days ago

“My daughter has been charged for a ride twice! She logged onto her account, and had 'unpaid ride ' 30 days ago, she paid this so she could book again. But when she checked her account, she already paid it, asked uber to refund her, was told they can't as ride was 30 days ago. Uber, don't scam people please!! Give the money back! She is now going to lodge a complaint to her bank and said will help her get her money back. Please beware!!!”

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Posted 5 days ago

“no way to talk to someone alive, can not longer access my uber account because I have a new phone number and even I am using my google account doesn't allow me, so contacted them and this is what they want. A picture of a phone bill that displays your name and the phone number. -A screenshot from your phone service provider's app showing the number and your name. -An image of documentation proving ownership of your phone’s SIM card. -Please ensure that the phone number you want to use is clearly visible in the documentation you submit. Uber is the worst company and verification methods are out of this world. They don't want customers, they don't want money, now I have to use another provider, I have no way closing the account, I have to cancel my CC and go back UberSucks Live chat is AI and hang out the conversation. The phone do the same.”

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Posted 6 days ago

“Just went to get and uber from Glenelg to Port Adelaide. $97.00?! It’s a 21 minute drive. Ordered 13CABS, scored it for $47.00. Uber is no longer the cheaper option.”

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Posted 6 days ago

“Charged for an uber I did not take I am disabled and this keeps happening. Close your account before they rinse you for every penny you've got.”

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Posted 6 days ago

“worst customer service ever ever”

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Posted 1 week ago

“Ubers support is horrendous for the past 3 days I have been trying to change my email address in my account so I can go online and I don’t know if it’s a person or a bot but either way they are useless I have explained myself numerous times it’s takes 24hrs to get a response and they just reword the same thing, now I’ve sent screenshots hopefully I can get it sorted. I’m losing the will to live”

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Posted 1 week ago

“My food took over an hour and a half and was ice cold and I was missing food! Most they would offer me was $3 and its like bro seriously, they don't offer refunds for "cold" food even tho it took so long to deliver”

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Posted 1 week ago

“Charging for just a mile what the helly 50ish”

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Posted 1 week ago

“I was charged for a UBER ride that I did not take. Uber will not phone me about this. The online support talks about a trip I did take, when I am asking about a different charge. I want everyone to know to check your credit card because Uber snuck a charge and I have nobody to talk to. Uber has Terrible customer service.”

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Posted 1 week ago

“Uber is ridiculous pricing my son got his first job and is only 2 miles away from his job but the prices are 10.00 to almost 40.00 honestly not worth working if your paying drivers all day your check also since this surge that Uber been robbing people with these drivers are losing their tips as we cannot afford to pay anymore. They definitely don't care about their drivers. I tried to test Uber with my pick up location was the same as my drop off..guess how much it was. 21.00 how's that make sense. Fix your prices or the drivers stop getting their well earn tips . Shame on Uber”

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Posted 1 week ago

Uber Support is rated 1.1 based on 2,480 reviews