Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,652 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,652 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“I accidentally pressed the “cancel reservation” button, and to my shock, the cancellation was processed immediately without any secondary confirmation or verification step. For an action that carries a significant financial penalty, it is unacceptable that there is no safeguard in place to prevent accidental cancellations. Within seconds of realizing the mistake, I contacted support in an attempt to reverse the cancellation. Despite the immediacy of my message, no effort was made to assist or rectify the situation. Instead, I was charged a $130 cancellation fee with no flexibility, understanding, or accountability shown by your team. This situation highlights a serious flaw in your app design. A one-click cancellation for a high-cost reservation is not only unreasonable but also negligent. It creates unnecessary financial risk for users and reflects poorly on your commitment to customer care. More concerning is the broader implication. Many individuals—especially young adults—rely on your service as a safe and dependable way to get home. An app that lacks basic confirmation safeguards and a support system that refuses to take any responsibility undermines that trust.”

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Posted 15 hours ago

“I left my cell phone in the car. The only way to get a hold of the driver is with the cell phone. Kind of difficult to do when its still in the car. Call support. They did absolutely nothing to help, NADA! They said drivers are independent contractors and lost items are not their responsibility. They also said they don't have the drivers number to call the driver for me. I called BS on that cause they have all the information on drivers especially for tax purposes. Driver did not answer my phone when I called it like 20 times. No help there either. Luckily I have a tracker on my phone. I used my wifes phone and traveled to where my phone was the next day. The driver was surprised when I showed up to his full time job location to retrieve my phone. ABSOLUTELY no help from Uber or the driver. THEN they charged me $20 for doing nothing but anger me. UBER support is the WORST ever!”

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Posted 16 hours ago

“My conversations were closed before addressing the issue. Often the most logical option you need is never made available so it is easy to go around in circles and never get customer support in the end.”

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Posted 1 day ago

“Shocking. Kept asking for alternative payment, cancelled bookings even after I updated. Finally booked a lift / then didn’t turn up. AVOID UBER AT ALL COSTS”

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Posted 1 day ago

“Very bed time pe service nai milti senior citizen or kids very disturbed”

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Posted 3 days ago

“I've been trying to solve an issue with my Uber Rider account that does not let me do any deliveries cuz it keeps asking me for fleet partner documents even tho I dont want to be a feel partner and just an individual. Been trying to solve this issue with support for over 6 MONTHS. I've contacted them almost 30 times at least and nothing was ever solved. They're are legit the worse support I've ever encountered in my life. They always just do not read what I'm saying at all and just keep telling me to send documents that I've ALREADY SENT and are literally already confirmed as shown in the app and in the website. The only document that is missing is the one that says "For Fleet Partners Only" which unfortunately applies to me for some reason. Utterly garbage support.”

Helpful Report

Posted 4 days ago

“Title: Unsafe delivery & repeated issues with Uber Eats Review: I’ve now had more than one serious issue with Uber Eats, and it’s becoming very concerning. Firstly, my recent order (£43) was left on the ground outside without proper contact, despite the driver arriving earlier than expected. The food was not handed to me and was left in a condition that I would not consider safe to eat. Despite this, I was refused a refund and had to escalate the issue through my bank. Secondly, on a previous order, the person who arrived did NOT match the profile shown in the app. As a single mother, this raised a serious safety concern. I reported this, but instead of being properly addressed, it was brushed off with a generic response about “substitutes.” Individually, these are bad experiences. Together, they show a lack of care for both customer safety and basic service standards. This is not just about money anymore — it’s about trust, safety, and accountability. I expect Uber Eats to properly review both issues and take them seriously.”

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Posted 5 days ago

“Horrible costumer service. I deleted my account. I paid $100 for groceries that were not delivered to my door! The delivery person left my groceries somewhere in the parking garage. My building security and I searched everywhere and groceries were never found. Uber's response "the groceries where left within the location". They did not refund me for the $100 groceries I never received. You are better of using Doordash! If I could give zero star review, I would.”

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Posted 6 days ago

“4 weeks without a response in a uber support ticket.”

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Posted 1 week ago

“Uber is a ripoff. I can wait until this is cancelled and we go back to regular can services. I had to pay for a trip I canceled because the driver was terribly late, which would have made me late had I not found another way but yet they still take my money because this driver wasn't on time. They like for us to be on time but they aren't. Maybe they should start having to pay us when they're late. I'll never use this service again. Deleting account”

Helpful Report

Posted 1 week ago

“Horrible customer service, I had damaged items burnt food and was not refunded.”

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Posted 1 week ago

“Uber charged me 13.65 for a trip. That take every day. But after I put review gave the driver one star. There was another charge for 55.00 for that same ride that I was already charged for. I've been taking the same route for weeks it's never been more then 15.00 no extra stops just from work to home. But right I put in a bad review. I get charge a extra 55.00 and Uber won't do nothing about it. If I could give 0 stars I would”

Helpful Report

Posted 1 week ago

“We utilize Uber Eats on a regular basis and appreciate the service and quality delivery. We have ordered from many local restaurants and support the efforts of the drivers by tipping and rating the service. Most drivers are professional and kind. Give it a try if you have a late night snack craving or just don't wanna go out in the rain. Pajama day or just plain pooped. Highly recommended”

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Posted 1 week ago

“I ordered food and it arrived completely cold, one hour late. I called the restaurant and he said the delivery guy was one hour late and it was Uber problem. I asked Uber a refund and they refused. Last time I order with them”

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Posted 1 week ago

“I don't understand this When the driver canceled the trip thts fine n zero cancelation charges But if I cancel the trip y the hell I'm being charged To be true should stop using the app Waiting charges this tht everything is applicable only for the end user but not the driver wat kind of service is this”

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Posted 2 weeks ago

“I've tried to deal with the simple issue of an extra charge for a whole day, and yet every chat that I open gets automatically closed because there is supposedly 'another chat already open' - there is not, every chat is marked as closed or resolved, and nothing has been done. Calling support leads me back to the same place. This is the only time I've ever had to use Uber support and it's genuinely made me leave Uber and Uber eats for good.”

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Posted 2 weeks ago

“Original ride was 90$ driver picked me up and once in the vehicle driver cancelled the ride because he said it was too far forcing me to request another Uber that was then priced at 152$. Asked customer service to refund the difference since the price surge made no sense and the original cancelled ride was their drivers fault but they ignored my request.I will be using other ride sharing apps in the future.”

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Posted 2 weeks ago

“An extremely uncomfortable experience with an Uber driver on 28 February around 17:13. From the moment I got in the car and mentioned picking up a friend on the way (which was already in the booking), the driver became combative and rude. He even threatened to stop the car and leave me on the side of the road before continuing the journey while complaining aggressively the entire time. When we picked up my friend, he continued to complain about traffic and the stop, speaking to both of us in an unacceptable tone. At one point he justified his behaviour by telling us his personal circumstances. However, regardless of personal circumstances, passengers should not be spoken to this way. Although he apologised at the end, he then insisted we apologise to him, which was inappropriate given how uncomfortable the journey had been. What’s even more concerning is that after reporting the incident, I was first told the complaint was being taken seriously, but the conversation was closed without my response. I was later told there is nothing that can be done to ensure I am not matched with this driver again, which is very worrying from a safety perspective. No passenger should feel this uncomfortable during a journey. Uber needs to take complaints like this more seriously and ensure customers are protected from being paired with drivers who behave this way.”

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Posted 2 weeks ago

“Uber support is the worst anyone can come across, They are extremely rude, unpolite, unprofessional, no manners, they never answer your questions, they act like supreme leader's, we talk about something they always give you a different answer, they never have time to listen to your problem, they give you no information and they always try or close in most cases your case. They should not be granted a transport licence when they act like this, I read in many comments that drivers are treated even worst in UK specially in London. There is serious concerns regarding this behaviour from Uber.”

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Posted 2 weeks ago

“Today I am writing this especially to appreciate Mr. Vinay Reddy. I had lost my gold jewellery and raised a support request in Uber. He found it, called me, shared photos, and today he handed it over to me personally. Thank you so much for your help, honesty, and kindness. I am super happy and truly grateful. Thank you”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,652 reviews