Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,211 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 17th July 2025

Anonymous

Uber Support 1 star review on 16th July 2025

Uniquerecoveryfirm(AT)Gmail...com

Anonymous

Uber Support 1 star review on 24th June 2025

Anonymous

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont pay for uber priority! It will say 7 minutes but it takes 14 minutes to count down those 7 mins till your driver arrives! Total scam!!! You are better off doing wait and save, and half the time you'll get a driver faster than you might expect.”

Helpful Report

Posted 1 hour ago

“When you have a problem with Uber eat and you finally get someone on the line no one has a clue I called four times and my issue was still not resolved no idea of what they are doing. I asked you speak to a manager they refused and days later it is still not resolved.”

Helpful Report

Posted 1 day ago

“Few weeks ago, I started using Uber One. In the beginning, everything was fine until this past Tuesday, 07/15/25. I called my Uber driver, Carlin, who drives a blue Toyota Highlander. Looking at the map, I saw that she passed my street to pick me up. I sent a message saying, "Hey, you missed my street," and included a smile. Then she past the second street and kept going. At this point, I was texting her, asking, "Where are you going?" and then I called her, but she didn’t answer. I tried calling her phone number and emailing her for a few hours, but I got no response. Finally, I accessed Uber One and canceled my uber one plan.In the process a small window popped up asking why i was canceling my account. I then wrote ..if this is the service that you provide with uber one then i dont want it . Thanks." I couldn’t report her because I had to cancel the trip. It’s amazing how difficult it is to find someone who will hear your feedback. Competition is right around the corner; we have choices, and we should speak up when we’re not being treated well.”

Helpful Report

Posted 1 day ago

“I extend my heartfelt gratitude to Unique Recovery Firm for their exceptional assistance in reclaiming my lost funds. Their unmatched professionalism, swift response, and deep expertise turned a hopeless situation into a success story. From the first contact to the final recovery, their transparency and dedication stood out remarkably. Unique Recovery Firm not only restored my finances but also renewed my trust in justice. I confidently recommend their services to anyone seeking a reliable and ethical recovery solution.”

Helpful Report

Posted 2 days ago

“They don't hold passengers accountable when they mess up your vehicle”

Helpful Report

Posted 2 days ago

“I am attending the funeral of one of the little girls from Camp Mystic. I reserved an UBER ride to the airport for the next morning at 5:30am. I checked at 5:15am and was notified that my ride was scheduled for 5:30 am. At exactly 5:30am I was told that no driver was available but for twice or 3.5 times the price I had reserved I could get an Uber driver in 10 minutes. I agreed to pay twice the reserved price. 28 minutes later a driver showed up. It wasn’t the driver’s fault but how is it if I cancel an UBER ride I get charged the full price but if UBer cancels they make more Money and I pay the consequences … missed flight, anxiety, etc . So, the ride that was supposed to cost $48 ended up costing $130+. My days with Uber are over. I need transportation to the airport that is reliable.”

Helpful Report

Posted 2 days ago

Helpful Report

Posted 2 days ago

“Been transferred from one to another support for 2-3 hours, never got danswer.”

Helpful Report

Posted 4 days ago

“They will put a pop-up button on their app saying "Try Uber One." This suggests a free trial. It is not, and they will charge you. Customer support will not refund. I deleted my account.”

Helpful Report

Posted 4 days ago

“So I ordered rental car on the Uber app. I tried multiple times to call Avis the place that I booked it through from the app and they never answered my call to confirm before I came. When I got there, they told me they don’t have any cars available. I paid $30 round-trip for nothing…. Y’all need to get on the same page as rental car companies. Because if I can book a car, that’s not even available it just sounds stupid.”

Helpful Report

Posted 6 days ago

“Terrible customer service. I did not receive my order at all and they just said someone will email me sometime later but they don’t know when and hung up.”

Helpful Report

Posted 1 week ago

“Your customer service is the worst. You take a customer money quick but you have a problem with refunding the money back. Your drivers are excellent but your customer service makes me want to switch to Lyft”

Helpful Report

Posted 1 week ago

“I had an extremely frustrating experience with Uber Eats. I ordered several items, but for some reason, the system charged me for two of each item instead of just one. When I called customer service to resolve the issue, they told me that they would not refund me for the extra items I had ordered by mistake. I was shocked by the lack of responsibility and poor customer service. It’s disappointing that they are unwilling to correct an issue caused by their system. I won’t be using Uber Eats again.”

Helpful Report

Posted 1 week ago

“There is a reason Uber customer support has 1 star. Because they didn’t allow us to give ZERO. They are trash. I’ve been going back and forth with them over something being pending for a YEAR. And everytime they claim to have fixed it all in less than a minute and rush out of the conversation.”

Uber Support 1 star review on 9th July 2025

Helpful Report

Posted 1 week ago

“We ordered food they came to the house but never left the food they pulled right off. They didn’t take a pic or anything but said we got the food, my kids were starving and I spent over $60 on dinner that we never got and that the driver ate! Uber wasn’t helpful at all they didn’t care! I’m done never using them again don’t let this happen to you”

Helpful Report

Posted 1 week ago

“I reserved a ride to work. The gentleman who picked me up, his name is Kendall. He was on time. He greeted me with a smile. I was so beyond grateful that I made it to work. I didn't have to call out with no ride. Kendall was my hero. I owe him a big thank you. He made my first impression of Uber a company I could count and rely on. I want to tell him how grateful I am to him. I could tell he is a hard worker and I hope life treats him kind thank you Kendall”

Helpful Report

Posted 1 week ago

“They are worst”

Helpful Report

Posted 1 week ago

“Firstly, the app stopped showing the fare rate for a few days now. Secondly, today, it showed my trip is still active even though it ended around 8:30am (now it's 5:02pm). I am not able to make anoter trip. Lastly, it is impossible to get help when you need it! I tried using the chat bot hoping I will be able to get help that way, since there was no other option. If I could give 0 stars, I would!”

Helpful Report

Posted 1 week ago

“Poor customer service, delete Uber app off my phone.”

Helpful Report

Posted 1 week ago

“I couldn’t get any help at all. The bit simply told me that the fee I was charged was the same as the estimated fee even though it was more than $10 over that cost. 3 toll roads were used without asking what I wanted and I was unable get any redress. This has been happing very frequently over the past 10 days. I couldn’t access the messages in a way which allowed me the opportunity to share my experience with Uber.”

Helpful Report

Posted 1 week ago

Uber Support is rated 1.1 based on 2,211 reviews