Uber Support Reviews

"Dear Uber Team,\r\n\r\nI am writing to express my deepest gratitude for an exceptional Uber driver, Pablo, who went above and beyond during our recent trip to Paris Island, South Carolina. My husband and I were visiting our daughter for her Marine Corps Boot Camp graduation, a momentous occasion filled with both pride and logistical challenges.\r\n\r\nSecuring transportation on base proved incredibly difficult. Many Uber drivers were unable to access the base, leaving us frustrated and concerned about missing important events. Then we were fortunate enough to connect with Pablo. His son's service in the Marines gave him unique access to the base, solving our immediate transportation problems.\r\n\r\nBeyond his access, Pablo's service was outstanding. He was punctual, courteous, and his vehicle was impeccably clean. He displayed exceptional proficiency in both English and Spanish, making communication effortless. More importantly, Pablo demonstrated a genuine care for our well-being. He patiently transported us to various locations, ensuring our safety both on and off base. He even went out of his way to help my daughter resolve a banking issue related to her military pay, even stopping at Dunkin' Donuts for a much-needed coffee after her 13 weeks of boot camp.\r\n\r\nPablo\u2019s assistance extended far beyond a simple ride. He was a calming presence during a stressful time, easing our anxieties and making our daughter's graduation a truly unforgettable experience. His kindness, thoughtfulness, and dedication to providing exceptional customer service were truly remarkable. \r\n\r\nIn my years of using Uber, I have never encountered such exceptional service. Pablo is a credit to your company and a shining example of the positive impact a dedicated driver can have. He deserves the highest commendation for his professionalism, compassion, and extraordinary efforts. I urge you to recognize Pablo's exceptional contributions to your service. Thank you."

"I can tell you they are STILL stealing tips from drivers. It happened to me recently. They changed a $38 tip to $26 two days later. Then they took $5 of the lowered tip to pay the base fare in the statement. Leaving me with a $21 tip and myself paying my own base rate. I have proof and puctures backing up everything, and have contacted them a dozen times. All I get is scripted generic responses about how the customer can change the tip at any time and apparently as many times as they wish. Also, their proof is their own doctored statement with the altered tip amount. They absolutely are ignoring and refusing my MULTIPLE requests to speak with upper management and it ended up giving me a negative balance of $17 which they took from my next trips. So a billion dollar company thinks it's ok to steal $30 from good drivers that they would not exist without. Pathetic. By the way, that base pay was for STACKED Walmart orders with over 40 miles of driving. It's literally highway robbery. The ONLY reason I take these requests is because of the TIPS and promotion bonus and they turn around and steal it right back. Also I know the customer and they did not alter any tip amounts. Uber won't listen, so I hope their customers are seeing this and do something about it. Maybe it's time for another class action lawsuit because it seems the lesson was not learned."

"I can tell you they are STILL stealing tips from drivers. It happened to me recently. They changed a $38 tip to $26 two days later. Then they took $5 of the lowered tip to pay the base fare in the statement. Leaving me with a $21 tip and myself paying my own base rate. I have proof and puctures backing up everything, and have contacted them a dozen times. All I get is scripted generic responses about how the customer can change the tip at any time and apparently as many times as they wish. Also, their proof is their own doctored statement with the altered tip amount. They absolutely are ignoring and refusing my MULTIPLE requests to speak with upper management and it ended up giving me a negative balance of $17 which they took from my next trips. So a billion dollar company thinks it's ok to steal $30 from good drivers that they would not exist without. Pathetic. By the way, that base pay was for STACKED Walmart orders with over 40 miles of driving. It's literally highway robbery. The ONLY reason I take these requests is because of the TIPS and promotion bonus and they turn around and steal it right back. Also I know the customer and they did not alter any tip amounts. Uber won't listen, so I hope their customers are seeing this and do something about it. Maybe it's time for another class action lawsuit because it seems the lesson was not learned."

"It charged me $15.18 said the car was coming. I\u2019m always on time it said it would wait 2 minutes I was outside in 1 min and it left I think I was discriminated against because of my picture maybe there was no reason for the driver to cancel, then I was charged cancel fee $5.45 they gave that back right away but kept the other $9.73 this isn\u2019t the first time this happened! I am now waiting to get the $9.73 and I still had to go to work, so I had no choice but to order another uber which was $18 smh this is so unfair smh"

"It charged me $15.18 said the car was coming. I\u2019m always on time it said it would wait 2 minutes I was outside in 1 min and it left I think I was discriminated against because of my picture maybe there was no reason for the driver to cancel, then I was charged cancel fee $5.45 they gave that back right away but kept the other $9.73 this isn\u2019t the first time this happened! I am now waiting to get the $9.73 and I still had to go to work, so I had no choice but to order another uber which was $18 smh this is so unfair smh"

"It charged me $15.18 said the car was coming. I\u2019m always on time it said it would wait 2 minutes I was outside in 1 min and it left I think I was discriminated against because of my picture maybe there was no reason for the driver to cancel, then I was charged cancel fee $5.45 they gave that back right away but kept the other $9.73 this isn\u2019t the first time this happened! I am now waiting to get the $9.73 and I still had to go to work, so I had no choice but to order another uber which was $18 smh this is so unfair smh"

"So I ordered food in which the dasher gave me someone else\u2019s order. I uploaded pics to uber and they texted to say I don\u2019t qualify for a refund or credits. I ordered from a totally different restaurant and the dasher brings me Chinese food."