Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,620 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a meal from Steers. First Uber drivered collected the parcel, but refused to enter the estate where I live to deliver the parcel, and asked if I can come outside. That means the driver either does not have a valid drivers licence, or a valid vehicle licence. Here is the number of the driver: +27 (60) 081-5305. The second driver did a perfect delivery!”

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Posted 1 day ago

“Absolutely terrible experience. I wish I could give zero stars. My order required a PIN for delivery, yet the driver marked it as 'complete' without ever getting the code from me. This defeats the whole purpose of the security PIN! I have been charged for an order I never received, and customer service has been completely unhelpful. Avoid at all costs.”

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Posted 2 days ago

“One star is generous, absolute worst support experience ever, practically non existent, your question is only ever met with prewritten Q&A type answers. No phone line to call, just wait hours for a copy&pasted response that doesn't help a single thing. As soon as I'm able to leave Uber, I'd never look back”

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Posted 2 days ago

“The captains accept and cancelled the ride . Repeatedly it's happening Whenever I am in the hurry I use to bok and faced the same problem. My time wasted. I never saw this kind of worst riders app. Most of the captains are not aware about the location even though the map is visible in their screen.”

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Posted 4 days ago

“What support? Nowhere to contact. Most untransparent company going.”

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Posted 5 days ago

“Stupid Uber Support is useless. The "human" agents are more unhelpful than the bot. No one can assist me with getting my order canceled. The delivery driver hasn't been moving for almost two hours but I'm told to wait a little longer. This is the most frustrating interaction I have had. All I want is my money back because my order is not arriving, and I should not be penalized for that. Very useless indeed!”

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Posted 6 days ago

“Terrible I tried Uber Eats and it picked up the wrong location for delivery. I also did not confirm my order it would have been nice as I would have saw the delivery address was wrong. So I cancelled and got charged more than the cost of the food at the store if I ordered and picked it up. Terrible response from customer service will not use Uber Eats or uber again for rides going to use Lyft”

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Posted 1 week ago

“Yes I try to get in touch with customer service o hello suport for long time I can say more than 3 hours and then don’t solve my problem I can’t download the pictures both the receiver is 88292”

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Posted 1 week ago

“I would put -5 if I could. They don't read the issues, serve you boilerplates and then end the chat. When you re-openen it, it is either a second boilerplate or no answer at all. It is the worst.”

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Posted 1 week ago

“Such a bad experience, despite being a customer for many years and also pay a monthly fee for Uber plus. I was charged £5 for awaiting fee despite the driver not being at the correct pick up location I escalated this numerous times and also try to make an official complaint however every time I ring and speak to Uber customer service the customer services representative just put the phone down on me and are very rude dreadful customer services. I will be cancelling my account and would not recommend using in this company at all.”

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Posted 1 week ago

“Uber support is completely useless. Since I have a new phone I can't go and go onlinecand work. They passing me to each other like a ball but either one of them understand what's going on.”

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Posted 1 week ago

“Kept me on the phone for 15 minutes asking irrelevant privacy questions before even asking "What do you want?". Agent couldn't help. Agent could have listened 15 minutes earlier to the basic request and realized that after 1 minute. Paid international rates and lots of $$$ just to serve Uber's verification demands and get no help.”

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Posted 1 week ago

“They claim I have a duplicate account,I asked them after one year of working with them why are they only spotting the duplicate account now? They can’t talk”

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Posted 2 weeks ago

“The fares are very low. Customers pay a high price for the ride, but the drivers receive very little. Drivers only receive 45% of the total amount paid by the customer. They even withhold the tips that customers give to the drivers.”

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Posted 2 weeks ago

“Uber engages in very subtle and expert manipulation of passenger ratings so that passengers try to raise them by paying cash tips to drivers. So that passengers effectively subsidise Uber’s payment cut to drivers. Completely unethical.”

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Posted 2 weeks ago

“Worst company to have a support. Not sure how to talk to someone regarding a charge and will never use uber again in my life.”

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Posted 2 weeks ago

“I can't access my payout, I've been calling three days straight and keep getting the run around. I delivery their orders but they don't want to pay me”

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Posted 2 weeks ago

“I needed a ride home from grocery. Upon reaching to open back door, the handle pulled off in my hand. The next day, a $130 was put on my credit card for damage.”

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Posted 2 weeks ago

“Charged for a membership i did not know i had and never signed up for. Customer service not helpful and closed the reply option without a conversation. No Bueno Uber”

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Posted 3 weeks ago

“I hope the CEO dies terrible app always problems with both driving routes and food service not at the fault of the drivers.”

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Posted 3 weeks ago

Uber Support is rated 1.1 based on 2,620 reviews