Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,364 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,364 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 8th September 2025

De Guzman

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

502

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constant cancelations, very unreliable service, why do you allow drivers to accept a booking only to cancel 5 minutes later, if a driver excepts a trip they should be obligated to complete it.”

Helpful Report

Posted 2 hours ago

“Very bad...... people using abuse word in night time ...and demanded extra money....and after that uber also ...charge unsassary.....I don't know...my account in minus..... very bad service of uber........I am very disappointed....worst service....”

Helpful Report

Posted 9 hours ago

“This is a fraud company with B grade unhygienic cars and dangerous drivers. The final fare is always higher than initial estimate. They refuse to refund.”

Helpful Report

Posted 1 day ago

“Uber really sucks in the UK”

Helpful Report

Posted 1 day ago

“DO NOT TRUST UBER AT ALL. THEY ARE USELESS TO GET IN TOUCH WITH My brother was on a business trip in Cape Town , He called for a Uber driver to collect him at the Hellenic Community Centre en Cape town. Between 22h00 and 23h00. The uber driver driving a silver Avanza. Not even 1 minute after fetching my brother, they robbed and threw him out of the car, stole his phone, and said that "my gang will kill him if he does not give the phone... " Uber is suppose to be trustworthy , this could have been his life that has ended”

Helpful Report

Posted 1 day ago

“Uber support accepted they booked a cab for me and it was all planned and due to be paid and that they just cancelled AT THE EXACT time leaving me stranded. Utterly useless and couldn’t do anything. No cabs for 2 hours either. At treble the cost. Not helpful and just seems to accept this is what was happening.”

Helpful Report

Posted 2 days ago

Helpful Report

Posted 2 days ago

“The driver went to the wrong address. I tried to tell him where to go but he couldn’t speak English and probably could not read street signs so he just left and never picked me up. Uber must have blocked my calls because every time I tried to call - the call dropped. They had the nerve to charge me a cancellation charge. I called my bank to dispute it. A bunch of illegal morons.”

Helpful Report

Posted 3 days ago

“I needed to resolve a charge that was incorrect. I tried the Uber app, and after many dead ends and start-overs, I realized that none of the available pigeonholes was a good fit for my specific problem, and there is nowhere where you can just state what the problem is. The website is decidedly NOT user friendly, and definitely NOT intuitive. So, I decided to try to contact Customer Support by phone. Big mistake. There seems to be a direct line for drivers, but not for riders. Of the only numbers I could locate on the site, one was a dead end, and one was answered by some kind of scam, offering me a free distress signal device, and started to offer more valuable prizes when I hung up. I went back to the app, filled out a form that came the closest to possibly being useful, and hit send. We'll see if they actually respond. If I could have rated Uber Customer Support for riders at negative 2 stars, I would. stars. I the future, I will be checking out Lyft first.”

Helpful Report

Posted 3 days ago

“They are not paying drivers what the contract states the ceo make 39.4 million a year that is cause they are not paying us for our work and breaching the contract he lives in a 17.9 million dollar mansion and we pay for it sorry business practices and breach of contract”

Helpful Report

Posted 3 days ago

“Constantly repeating the same information for it to be ignored. Having to start 5-6 chats a day to try and get an issue addressed. Being told different information by every agent. Being told I don’t have relevant documents when the evidence has literally been sent to them in the Same conversation. Shitshow”

Helpful Report

Posted 4 days ago

“We prebooked an Uber (2 days in advance) for a ride from LaHavre Port to Paris hotel. Ride confirmed waited half hour past departure time to be told no driver available. Tried to cancel was given option to book immediate ride at almost twice the price. Not cool! Hired at taxi (for an extra $250) Will not trust UBER again for time sensitive ride.”

Helpful Report

Posted 4 days ago

“Hello, I ordered two XL funeral flower baskets for $497.18 through your platform in Toronto. The listing did not state a 2-day delivery timeframe until after I placed the order. These were urgently needed for a funeral and became useless due to the delay. I canceled immediately once I saw the timeframe. I have full cancellation documentation and proof that no flowers were delivered. This was an extremely sensitive occasion, and this experience added unnecessary stress to a difficult time.”

Helpful Report

Posted 4 days ago

“I pre reserved an uber as I needed to catch an urgent train in Euston Station, the app repeatedly said the driver was on the way then it didn’t turn up at all, took the Money, and no explanation. Even though my setting are on automatic for another driver if one cancels no one came. … I missed my train and the whole day cost me more money. Uber has gone from Bad to Worse. Lazy drivers and very unreliable now… This is not the first time this has happened. For women this is no longer a reliable service to get home, been left waiting and waiting and then cancelled trips repeatedly. The trouble is Uber has got to greedy with there customers and completely lowered their standards of reliability and safety.”

Helpful Report

Posted 4 days ago

“Hello I want file a complain regarding in my previous Booked UberX Driver Name Habibulla, That I have a total of 33.93 QR Booked as I paid 35 QR and the Driver gave 1 QR as change, but as said by Driver that I still have 23 QR Balance complained out of nowhere even though I given the amount needed as payment with change of 1 QR from Driver, as For the inside of that Uber Car with no AC On and have this uncomfortable smell. Driver drop me my location 1:10 pm exactly but driver didn’t finish my trip thats why i get extra payment which not my mistake. UberX Driver Name: Habibulla Plate number: 19917”

Helpful Report

Posted 5 days ago

“Your company makes constant billing errors and charges for trips people never take.”

Helpful Report

Posted 5 days ago

“I had a ride that I booked yesterday for this morning and it was confirmed. My car is broke down and i needed a ride to work!! At 7am pick up time i get a message saying they couldn't find a driver. Wtf kind of service is this??? I could lose my job for not showing up. Thankfully I got someone to take me. This is the worst service ever!!”

Helpful Report

Posted 6 days ago

“I requested and Uber ride on Uber XL and it pulled up $65 for about a 30 mile ride. Weather was fine, traffic normal, the ride was fine, etc., but Uber then charged my card $302. I consider it criminal, being robbed of over $200 for one ride. Uber "support" supposedly reviewed the charge and determined it was fine. Unbelievable. Last time I use that service. Beware.”

Helpful Report

Posted 1 week ago

“Useless rip off merchants. Beyond incompetent, and by a distance. BOLT ride hailing in the UK is infinitely superior. SO PLEASED THERE IS AN ALTERNATIVE TO UBER DEADBEATS!”

Helpful Report

Posted 1 week ago

“I found out I was paying $9.55 per month for a uber one account I never signed up for. Customer service said they could cancel the membership but would send it to a email service that would contact me. They sent a email to send them details and then they stopped contact. Absolutely horribly run organization”

Helpful Report

Posted 1 week ago

Uber Support is rated 1.1 based on 2,364 reviews