Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,589 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 20th January 2026

504

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber has the worst customer service. I am trying to get an answer now for more than a month to why my ride charges increased after the completion of the ride without any prior notice or reasonable explanation. I have been requesting them to clearly explain the reason for unfair charges, retract the excessive charge or restore it to what it was before I chose the ride so I can pay it, but have not got any decent response just chat bot answers. I cannot believe that they think it is okay to just harass a customer with a double charge… I have taken this same route so many times and it has never cost that much. It is all on my records and I have been a regular customer. I did not request any stops or divert my ride. If traffic was bad they can notify and add an amount not just raise the cost to some atrocious amount and expect me to pay it…”

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Posted 19 minutes ago

“It was really unexpected that uber black ride will cheat us.They dropped us in the wrong destination and took full payment.On complaining the in charge was too rude and compelled us to get down.The driver was good but helpless as the incharge was screaming at him too. Action should be taken on such person’s I will never recommend any one to travel with Uber black in Bangalore T 2. They charge high and not all at good in behaviour”

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Posted 4 hours ago

“Beware of delivering for UBER; THEY WILL ALLOW TIPS TO BE REMOVED DAYS AFTER COMPLETION WITH NO PROOF THE CUSTOMER ACTUALLY REMOVED THE TIP.”

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Posted 5 hours ago

“I tried for over 2 hours trying to first update my payment form (It didn’t work) and then to cancel a ride that I accidentally sent to the wrong address. I was in chat twice because the instructions to cancel wouldn’t work. Both times they disconnected telling me to check my email. There was no email addressing my problem. Your website isn’t friendly to riders only drivers. Every site I got ahold of was for drivers. I accidentally got the cancel page no thanks to uber. I’m sure I’ve got company with rider problems which you should be addressing. This is truly not acceptable”

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Posted 18 hours ago

“Uber didn't allow me to review my selection. They sent a driver within five minutes so the driver was here before I could stop. I was charged a cancellation fee for nothing. So do I use uber again or use a taxi?”

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Posted 20 hours ago

“My son scheduled me a ride in advance an you came early an left me. Canceled on my an charged me a fee. I scheduled for 9:45. Was getting my shoes on. You came at 9:30. I had 15 min.”

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Posted 1 day ago

“I ordered delivery through Uber, the order was declined, money was not refunded, the service was terrible.”

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Posted 1 day ago

“I call at 4pm today , Indian guy answering my call, has bad attitude and hang up my phone call😵‍💫😵‍💫😵‍💫he doesn’t answer my question too”

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Posted 2 days ago

“I call at 4pm today , Indian guy answering my call, has bad attitude and hang up my phone call😵‍💫😵‍💫😵‍💫he doesn’t answer my question too”

Helpful Report

Posted 2 days ago

“I call at 4pm today , Indian guy answering my call, has bad attitude and hang up my phone call😵‍💫😵‍💫😵‍💫he doesn’t answer my question too”

Helpful Report

Posted 2 days ago

“I call at 4pm today , Indian guy answering my call, has bad attitude and hang up my phone call😵‍💫😵‍💫😵‍💫he doesn’t answer my question too”

Helpful Report

Posted 2 days ago

“I ordered gluten free buns on 11 january. on 12 I had my breakfast with same buns but it turned out to be regular buns with gluten in it. I have celiac disease and cannot even tolerate gluten in minor quantity. I tried to report it to uber help but they just don’t reply. This is rediculious”

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Posted 1 week ago

“On 1/8/2035 I requested a ride in Fort Lauderdale. The driver didn’t speak any English, his gps was in Spanish, rather than driving to my destination, we ended up at the airport! After a long delay, he dropped us at a wrong address, 6 blocks away in a busy street with no immediate access to a taxi. We had to run 6 blocks to reach the courthouse we were supposed to be! Complaining to Uber via app didn’t help. They tried to hide behind “ethnic diversity” slogan by saying that “our drivers come from different corners of the world…….! What a stupid mentality!”

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Posted 1 week ago

“They hire incompetent people that pick up multiple orders and deliver them to the wrong address. The Custmer ends up suffering for it with little to no refund and poor customer service. They need better screening of their drivers”

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Posted 1 week ago

“Useless. Only repeated what is written on the facts and di dnot try to give any customer ssupport whatsoever. Rude”

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Posted 1 week ago

“Hi, I booked a ride today around 4:00 pm with an uber driver. I was late for approx 3 minutes. So when I just entered the car the driver started saying you guys make we wait and very rudely he said you guys booked the ride and then forgot to come. I haven’t said anything to him but when I came home then I realised that they charged us extra for that waiting time. So I was like if he charged us extra then why he was being rude.i found him so impatient , unprofessional and rude . So for me that was a very bad experience.”

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Posted 1 week ago

“I WOULD LIKE TO GIVE A NEGATIVE REVIEW IF I CAN. FOR UBBER SUPPORT, I AM TRYING TO DO IT FOR THE LAST 20 DAYS. EVERY TIME I AM GETTING EITHER WRONG OR HALF OF THE INFORMATION, I HAVE BEEN TOLD THAT MY MATTER HAS BEEN ALREADY ESCALATED, BUT IT'S ACTUALLY NOT. I WILL APPRECIATE IT IF THE RESOLUTION AND SUPPORT TEAM WILL HAVE A LOOK AT THERE! THANK YOU FOR READING!”

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Posted 1 week ago

“The Uber support sound like a robot, repeating the same thing after I explain the issue.”

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Posted 1 week ago

“Uber has the worst support system for drivers. You can be a platinum level and still not good good support. It’s almost impossible to reach a person.”

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Posted 2 weeks ago

“U guys are very very very very worst all the drivers are asking extra money which is not fare even 10, 20 is fine the drivers are asking 50 and 60 it is not fare at all then why u guys are mention one amt while booking very worst service”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,589 reviews