Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,663 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst cab service in India.All they know how to mint money from customers and the drivers as well.The condition at Delhi airports are getting worst day by day bcoz of their hefty charges and entry fees both the customers n their drivers are facing problems but how does it matter to them as they only think of making profits ….”

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Posted 1 day ago

“Uber set a random adress for uber eats- couldnt change it or anything no support number - ai chat bot is a stupid clanker - not to mention the fact i dont get money back for cancelled rides”

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Posted 1 day ago

“Uber support is not helpful. I have had to repeat my request 3 times and the issue still has not been resolved. Despite submitting pictures to prove that they need to fix it on their side because the app for some reason won’t allow me. It’s sad because I’m trying to do this for safety reasons due to the recent events in South Africa concerning uber and but it seems like they aren’t concerned. I’ve been blocked from further reporting the issue on my app.”

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Posted 2 days ago

“I use computer to put my order through Uber Eat but after 3 minutes I realize I press the wrong button and I don't wish to have the meals delivered so I cancel it. But Uber said they will charge me almost half of my order price for compensation. I call the restaurant they said they havn't prepared anything for the cancel order. Uber customer service did not help a little bit, they just greedy. I guess no one care but I definitely had the worst experience from Uber. If possible I will avoid to use any Uber service. Uber becomes too big to care their customers.”

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Posted 3 days ago

“Customer service is ridiculous and cannot talk to a real person about the issue you are having. JUST CRAZY !!!!! DONE WITH UBER !!!!!!”

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Posted 4 days ago

“10 year - Uber One Customer here. first time problem. Zero star - some indians sitting far - no social skills. App had a problem. Agent told me to cancel order and palce again. I did. Placed the same order form the same emrchant within 30 seconds. Uber charged me $20 for cancelling the other order saying we have to make the marchant whole. How does this make sense when 1) agent told me to cancel 2) it was your App malfunctioning and 3) I palced the exact same order with the same vendor so he was already whole!”

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Posted 5 days ago

“There is no way to contact help about the problem I have. I keep getting charged for Uber One when I have NEVER ORDERED IT. I am livid. This is the second time it has happened. I live on a fixed income and would NEVER order it -- I don't use it enough to do so. This is total BS.”

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Posted 6 days ago

“Uber Courier Driver Stole Parcel after receiving it from the sender. Sunday, March 29, 2026, I requested an Uber courier to fetch a parcel for me and bring it to my address. The Uber Courier bike rider was Sandile Treasure, riding a Big Boy Velocity Cargo 150, with no vehicle registration shown on the Uber app. After the driver received the parcel worth R6k from the sender, he cancelled my request and ran with the parcel. I logged a case with Uber Support with no resolution. They are then asking for a recording as if I were with the parcel. They also said they will check with the driver. How can you check with the perpetrator?”

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Posted 1 week ago

“Uber drivers are horrible. Had worst experience many times. They ask to get down of the car before the drop off point. Behave as if the car is their own.Wrong route is the usual problem. Today morning I had life threatening experience. Driver asked me to walk upto my destination, when I was getting down the car he drove the car so fast, I was about to fall. Who is responsible if I would’ve injured? Many a times had complained the Company but it is of no use . Better not to hire Uber”

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Posted 1 week ago

“I left an item in the uber’s car and then had sim card issues. i was literally incapable of sending or recieving calls. after i had been going back and forth with the email conversation (on the app) for literally 4 HOURS with 30+ minutes between each response, i looked to see if there was a support email. turns out the only way you can get help is through the AI agent or the inconsistent representative. absolutely intolerable for a company of uber’s size and status. during the conversation, i repeatedly mentioned that me calling the driver was not an option due to my technology issues (which i was trying to fix at the same time) they kept insisting i call.”

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Posted 1 week ago

“I accidentally pressed the “cancel reservation” button, and to my shock, the cancellation was processed immediately without any secondary confirmation or verification step. For an action that carries a significant financial penalty, it is unacceptable that there is no safeguard in place to prevent accidental cancellations. Within seconds of realizing the mistake, I contacted support in an attempt to reverse the cancellation. Despite the immediacy of my message, no effort was made to assist or rectify the situation. Instead, I was charged a $130 cancellation fee with no flexibility, understanding, or accountability shown by your team. This situation highlights a serious flaw in your app design. A one-click cancellation for a high-cost reservation is not only unreasonable but also negligent. It creates unnecessary financial risk for users and reflects poorly on your commitment to customer care. More concerning is the broader implication. Many individuals—especially young adults—rely on your service as a safe and dependable way to get home. An app that lacks basic confirmation safeguards and a support system that refuses to take any responsibility undermines that trust.”

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Posted 1 week ago

“I left my cell phone in the car. The only way to get a hold of the driver is with the cell phone. Kind of difficult to do when its still in the car. Call support. They did absolutely nothing to help, NADA! They said drivers are independent contractors and lost items are not their responsibility. They also said they don't have the drivers number to call the driver for me. I called BS on that cause they have all the information on drivers especially for tax purposes. Driver did not answer my phone when I called it like 20 times. No help there either. Luckily I have a tracker on my phone. I used my wifes phone and traveled to where my phone was the next day. The driver was surprised when I showed up to his full time job location to retrieve my phone. ABSOLUTELY no help from Uber or the driver. THEN they charged me $20 for doing nothing but anger me. UBER support is the WORST ever!”

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Posted 1 week ago

“My conversations were closed before addressing the issue. Often the most logical option you need is never made available so it is easy to go around in circles and never get customer support in the end.”

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Posted 1 week ago

“Shocking. Kept asking for alternative payment, cancelled bookings even after I updated. Finally booked a lift / then didn’t turn up. AVOID UBER AT ALL COSTS”

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Posted 1 week ago

“Very bed time pe service nai milti senior citizen or kids very disturbed”

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Posted 2 weeks ago

“I've been trying to solve an issue with my Uber Rider account that does not let me do any deliveries cuz it keeps asking me for fleet partner documents even tho I dont want to be a feel partner and just an individual. Been trying to solve this issue with support for over 6 MONTHS. I've contacted them almost 30 times at least and nothing was ever solved. They're are legit the worse support I've ever encountered in my life. They always just do not read what I'm saying at all and just keep telling me to send documents that I've ALREADY SENT and are literally already confirmed as shown in the app and in the website. The only document that is missing is the one that says "For Fleet Partners Only" which unfortunately applies to me for some reason. Utterly garbage support.”

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Posted 2 weeks ago

“Title: Unsafe delivery & repeated issues with Uber Eats Review: I’ve now had more than one serious issue with Uber Eats, and it’s becoming very concerning. Firstly, my recent order (£43) was left on the ground outside without proper contact, despite the driver arriving earlier than expected. The food was not handed to me and was left in a condition that I would not consider safe to eat. Despite this, I was refused a refund and had to escalate the issue through my bank. Secondly, on a previous order, the person who arrived did NOT match the profile shown in the app. As a single mother, this raised a serious safety concern. I reported this, but instead of being properly addressed, it was brushed off with a generic response about “substitutes.” Individually, these are bad experiences. Together, they show a lack of care for both customer safety and basic service standards. This is not just about money anymore — it’s about trust, safety, and accountability. I expect Uber Eats to properly review both issues and take them seriously.”

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Posted 2 weeks ago

“Horrible costumer service. I deleted my account. I paid $100 for groceries that were not delivered to my door! The delivery person left my groceries somewhere in the parking garage. My building security and I searched everywhere and groceries were never found. Uber's response "the groceries where left within the location". They did not refund me for the $100 groceries I never received. You are better of using Doordash! If I could give zero star review, I would.”

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Posted 2 weeks ago

“4 weeks without a response in a uber support ticket.”

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Posted 2 weeks ago

“Uber is a ripoff. I can wait until this is cancelled and we go back to regular can services. I had to pay for a trip I canceled because the driver was terribly late, which would have made me late had I not found another way but yet they still take my money because this driver wasn't on time. They like for us to be on time but they aren't. Maybe they should start having to pay us when they're late. I'll never use this service again. Deleting account”

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Posted 2 weeks ago

Uber Support is rated 1.1 based on 2,663 reviews