Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,531 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,531 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 3rd December 2025

505

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible support. Lied too... Ignored... They clearly don't understand English well and press buttons for automatic responses. Never helpful.”

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Posted 2 hours ago

“I'm done attempting to use your app. I have no trouble getting a ride to my destination - getting a ride home - FORGET IT. There are NEVER any drivers available. Period. I can't even schedule a damn ride. 3 freaking times I've been stranded & scrambling to find a taxi or some other ride service. No thanks. Done using Uber.”

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Posted 21 hours ago

“I have an issue that needs to be resolved. However, to my surprise and disappointment there are no longer any actual customer service agents. I spent over an hour communicating with an A1 bot that never fully understood the issue! I just renewed my uber one pass a few months ago and I never would have renewed if I realized there were no customer service agents! The worst customer support ever!”

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Posted 1 day ago

“I wish there was an alternative especially for taxi so i can stop using them. Delivery for food showed picked up 8:05pm. Driver marked order as delivered at 20:18 when it wasn’t. I had to find his number to call him. he said was 10 minutes away from me. I had to text my address…i got my food at 20:40 and it was cold. uber offered me refund of £1.70 for a £45 order. When i challenged it they just said “refunded £1.70 issue is resolved””

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Posted 1 day ago

“When going to leave a tip (i was in Poland), the uber app is very deceiving.It will ask you for a tip amount prior to arrival at your destination which I select but does not acknowledge. once you're at the destination, it will prompt you to pay the amount and then ask you a tip amount (again). So basically you wind up double tipping without even realizing it. Uber offered me a credit in the amount of the tip but I do not want a credit.I want my money back. In the future, I will no longer tip an uber driver. To bad for Uber and having a deceptive app. I would actually rather pay more and know that i'm not being deceived than go through uber”

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Posted 1 day ago

“Uber drivers drive away without picking you up and charging you for the ride. The say that you are a no show but really you want the ride that's why you booked the ride but these Yahoos just drive away I called my cc company because they did this four times in a week”

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Posted 1 day ago

“Do not send Uber drivers to med facility if they are not able to be patient with slow moving or recently received from hospital riders.”

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Posted 2 days ago

“They put 7 different holds on my card to the point it over drafted. Hard to get a response back and they say I still owe them. They charged me over 300 dollars”

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Posted 2 days ago

“Was recently ordered uber only for it to be stolen and I was charged as long as some of my belongings I was able to track down and deal with the thievery but the theft of my cc to drive someone else around as I was stranded wont be using this service again absolutely horrible customer service”

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Posted 3 days ago

“I’m very disappointed with Uber’s customer support. It’s nearly impossible to get a real answer. Every time I contact them, they send generic copy-and-paste responses that don’t solve the problem. There is no accountability, no follow-up, and no effort to actually understand the issue. For a big company, the service is shockingly unhelpful.” They ignore details, don’t fix problems, and keep sending useless automated messages. I’ve wasted time and still got no solution. Totally unacceptable.””

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Posted 3 days ago

“I’m seriously disappointed with Uber right now. I reserved a ride through the app with no issues, but when I tried to reserve my return trip, I was charged without any confirmation that the reservation was actually unsuccessful. I’m still not sure if the return ride is booked or if I was just charged for nothing. What makes it worse is the customer service—there’s barely any real support, and getting answers feels impossible. It honestly seems like something is going wrong within the company, because the whole experience has felt disorganized and unprofessional. I expected better from a company of this size.”

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Posted 4 days ago

“Our things were stolen no response till now, photo attched”

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Posted 4 days ago

“This arrogant uber driver decried to give my food away to someone else when I told him the simplest of instructions!! He decided to hang up and not pick up my calls and give my food away !! Took a picture of someone else’s house and tried to hide the number whereas he’s not smart cos you can see the number and that is not my house !! I need my refund back immediately”

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Posted 4 days ago

“The driver knew he was driving without a license, had a cracked windshield which is illegal, he couldn’t take me all the way to my actual drop off location at The Great Outdoors RV & Golf Resort I had to sit in the security guard shack and wait for a relative to show up I doubt if the uber driver even has a license he says he knew about the windshield and was going in and out of traffic on I-95 I requested a full refund!! This driver Jose needs to be terminated from Uber”

Helpful Report

Posted 4 days ago

“Hello, I am making a serious complaint about my recent order from Algha Shawarma. I placed the order around 3 PM, and it is now 6 PM and I still have not received anything. The driver never contacted me, never tried to reach me, and never delivered my food. It looks like the driver simply took the order and ate it, because nothing was delivered to my address. I reached out to Uber support, and the response was extremely disappointing. It feels like Uber does not care about the customer experience — only about taking money. I paid for my order, waited for hours, and received absolutely nothing in return. I expect Uber Eats to fully investigate this driver, explain what happened to my order, and take real action to prevent this from happening again. This situation is unacceptable, unprofessional, and shows a complete lack of respect for customers. I want answers, not excuses. Thank you.”

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Posted 4 days ago

“I purchased a $200.00 gift card for a friend who is going through chemo. The receipt came to my email but she has not received the e - gift card. I did 2 "chats" right away looking for support. The first abruptly ended the chat saying they dont cancel or reimburse orders. Never checked to see what might have happened. The second chat escalated the case and said I would hear from them within 12 hours. Nothing but a form email stating they would investigate...... they dont have any details to investigate. How does an international company operate like this ? Not a fan ....”

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Posted 5 days ago

“Multiple terrible experiences, in several different countries. Disgusting service, an absolute rip off and drivers who could not care less about their customers. In addition, trying to call customer service results in an automated "goodbye" with an automatic hang up. Never again will I use uber and I strongly discourage anyone else from using this company.”

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Posted 6 days ago

“they are all incompetent, we pay to uber almost 30% from the rider's fee and we don't have the support when needed.”

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Posted 6 days ago

“So I had a an order with Uber eats and the guy that picked up the order was in the same place for 2 hours he was 8 min away from my estate and when I looked up him number he has been doing this for long so Uber cancelled my order not the Uber driver and I still after a month have not received my refund.”

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Posted 1 week ago

“Can't get in touch with support , never”

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Posted 1 week ago

Uber Support is rated 1.1 based on 2,531 reviews