Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,181 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 30th June 2025

Anonymous

Junior

Uber Support 1 star review on 24th June 2025

Anonymous

Uber Support 1 star review on 31st May 2025

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473

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“F you Uber never will I ever use the app again”

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Posted 2 weeks ago

“Worst customer service ever”

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Posted 3 weeks ago

“Extremely long waiting time Waste of time”

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Posted 3 weeks ago

“Today (12/06/2025) , driver cancelled the ride after making me wait for 10-15mins These instances are there mostly on daily basis . Kindly do something about it”

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Posted 3 weeks ago

“Racist, Trump loving CEO”

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Posted 3 weeks ago

“I'm a Uber driver. This company has the worst customer service ethics in the world. They shutdown the phone lines allowing contact through their app only so if you have issues with the app there's no way to contact them. Plus help is limited to a menu of specific items. There's never a real person to address your problem, is just AI programs.”

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Posted 3 weeks ago

“Truly is over priced. Anybody who can afford this should be able to own their own vehicle. Cost about 100 bucks to go 20 miles down the road and back to the grocery store.”

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Posted 3 weeks ago

“I am a regular Uber user. However mu recent bookings are causing a lot of inconvenience. Especially on 11th June 2025 5.55am i booked an auto to railway station just 3 km from my place. I had a train at 6.25 am. Auto did not turn up. Then I booked a cab which was 2.5 km away and showed a wait of 6 min. Since it was not moving i tried calling the driver multiple times. Call was not picked up. I cancelled the trip at 6.10am and tried to find a local auto... By the time O reached train had left and I missed a very important professional commitment and had to incur a substantial loss. Wpuld like to know what was the issue.... Could not share this on app..... Uber should have an option to rate why a customer cancels a booked ride...”

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Posted 3 weeks ago

“Uber is filled with incompetence!”

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Posted 3 weeks ago

“Non-existent "live" customer support. When trying to contact Uber Support, you are ONLY allowed to text with a BOT. This did not resolve my issue. I looked up UBER customer support's phone number. There are two options. Press "1 to schedule a ride." Press "2 for help with something else." Upon pressing 3, presumably to speak to someone, it states to go to their website, then Uber hangs up on you. Terrible. I can understand that most issues can be resolved using the bot, however some cannot. I am solely using Lyft now.”

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Posted 3 weeks ago

“AI chat messages are confusing and never understand the situation. It is extremely frustrating when support takes several hours to over a day to get back to you, especially when your account is pending and you can’t make any orders until you’re issue is resolved.”

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Posted 3 weeks ago

“DO NOT USE UBER!!! I had scheduled a pick up, never got picked up, but was charged for the ride. I don't know if some random person took my Uber ride or if the driver didn't actually pick someone up, but I've been trying to get my money back but they won't reimburse me. I have sent screenshots of my life 360 app showing that I was still waiting at my location at the same time that my driver was driving the route to where I was supposed to go, but they still won't reimburse me. So, I'm done using Uber and everyone else should too so no one else will get charged for a ride that they didn't take”

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Posted 3 weeks ago

“i requested an invoice for my business expense, which supposed to work on the app feature, but doesn't work for one particular order, they kept resending me "receipt" instead of "invoice" , and think i am dumb. the worst customer service experience ever, when they can't resolve your issue, they just either end the chat or hung up on you , and the next agent would tell you the same thing. absolutely terrible service.”

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Posted 3 weeks ago

“Uber no longer receives phone calls. They've disconnected their phone. The recording says there will be a link sent with the new number ten hangs up. There's no link or number. I don't have a drive option in my preferences and I've chatted with half a dozen chatters who can't get the job done. Horrible!!!!”

Uber Support 1 star review on 9th June 2025

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Posted 3 weeks ago

“Zero stars if available. Charged 2x for a single trip. It has happened before. When asked for a refund, they chatted with me that I was CONFUSED. I cannot be confused about being charged twice. I have proof through my bank. Uber will not refund this issue. If lyft was widely available in wichita falls texas, I would never uber again.”

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Posted 3 weeks ago

“I made an appointment 4 days in advance. All was confirmed and payment arranged. Then at the appointed time I get notified that there is no driver. I found another way to town then found out my return ride was also cancelled. They shouldn't accept reservations in areas where service is poor.”

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Posted 3 weeks ago

“Main Uber ko ek trusted aur customer help support wali service maanta tha, lekin jab maine help maangi ki mera saman Uber wale vehicle mein chhoot gaya hai, use wapas karwa do, to koi response hi nahi aaya. Ab aap hi batao, koi kaise is app pe trust kare? Main ek hafte se wait kar raha hoon, lekin ab tak koi reply nahi aaya. Agar aur kuch karna pade to woh bhi bata do.”

Uber Support 1 star review on 8th June 2025

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Posted 3 weeks ago

“I didn't get paid for a ride and customer support just kept sending me through people that couldn't help me. Basically they told me I'm doing this for fun and not for pay.”

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Posted 3 weeks ago

“can't verify phone number”

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Posted 3 weeks ago

“Uber sucks”

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Posted 3 weeks ago

Uber Support is rated 1.1 based on 2,181 reviews