Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,513 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received delivery and had charged emediatly after I ordered nobody is answering so I know what happened don't use this”

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Posted 1 month ago

“My last order was never received. I had to wait long time for my order delivery. Wrong order was delivered to me. Delivery guy’s behaviour was weird. He would not take the order back and went off. He knew it was wrong order. He was up to no good. I have been in touch with Uber several times, straight after the guy left the order and went off. Uber has been very uncooperative and have not done anything about it. They simply wanted to keep my money, whether it was my food or not. Their help section is totally useless. They haven’t done anything to resolve the problem and kept my money,”

Uber Support 1 star review on 28th October 2025

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Posted 1 month ago

“worst app,because I book one ride and cancel that ride, they give extra charges for next ride.”

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Posted 1 month ago

“I have been waiting 3 hours for a ride, the app keeps showing different time the ride will arrive, you contact information is awful, can’t speak directly to customer service unless you are spending more money, I urge everyone not to depend on a ride from Uber especially if you ate trying to get to work 🤬🤬🤬🤬🤬😒”

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Posted 1 month ago

“Uber is doesn't support thier drivers they believe false reports of drivers and when they fire you your not able to get a clear response for how they do thier investigation and don't let drivers defend themselves. They have made it impossible to let us speak”

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Posted 1 month ago

“Terrible do not use! Item out of stock and not offered replacement's or refund! Thought it would be automatic refund but no, because it’s over 3 days no refund , absolute joke robbing bleeders!”

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Posted 1 month ago

“I order some food but the delivery never arrived I call the driver and he was rude and later he block me. Also they charged me for another ride that I never requested. Somebody need to do something with this people stop this very bad service. I will go the police.”

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Posted 1 month ago

“Uber is unsatisfaction application and and upar management is a not a good is a very poor responsible and please do not book over vehicle in Uber,.....”

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Posted 1 month ago

“If I can leave a negative five for stars I would Uber customer support you can barely understand what they're saying and they don't help you at all they just keep giving you the runaround I will never use Uber ride again in my life I would rather walk then to deal with the crookedness”

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Posted 1 month ago

“Horrible. Uber service at O'hare airport is the worst. Last night I had numerous drivers on the way...and they cancel at the last second...after it already took app a long time to connect with them. I switched to Lyft after last night. Uber has gotten really bad.”

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Posted 1 month ago

“We will not use Uber ever again We have given Uber every opportunity to show change.and. Never seen any. We got tired of lack of accountability of ability to contact customer service or receive satisfactory answer or anything tired of left stranded waiting for Uber that never shows or updates when it will arrive or vehicle that is going to pick us up. Forget reaching back we will give same response as well . The lame apologies and poor excuse for reason. Uber lost a valued customer for good”

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Posted 1 month ago

“Yesterday I booked an auto from Warje to Wanowrie. The auto driver named Pavan Singh was drunk and not listening to the route we wanted to follow.He turned the meter on. He kept grumbling as to why did you not inform that you want to follow your route.He wanted to take a longer route to increase the meter fare.Sincw it was night and we two ladies were traveling, we did not speak much and therefore thought of writing this review.”

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Posted 1 month ago

“I'm a Uber eats driver and they never do anything to help me out when I run into a problem.”

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Posted 1 month ago

“Cannot find away to talk to someone about a driver that showed up early and was rude and then when I went inside my home he left. Glad he did since it was a reserved ride I got this wonderful lady driver instead and I got to my destination”

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Posted 1 month ago

“I got my order cancelled and I called customer service because I wanted help on this order. I didn't ask for a refund, I just asked that they resume the order because something went wrong. They refused to and belittled me as they read out policies. I have a loyal uber customer for several years and have even purchased the uberone membership. Raymond and some other account manager guy are so unempathetic and rude. I have worked in customer service before and the way they were speaking is in NO way how you speak to customers. They made me cry because they kept speaking over me, not letting me get my point out, and repeating the policies like robots. Disgusting people.”

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Posted 1 month ago

“I scheduled a ride in advance and only after the ride didn’t show up in time (Vivian was the driver in Lexington KY) did I learn the ride was cancelled. Uber support provides no place to find out why it was cancelled or to complain about a ride that did not happen.”

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Posted 1 month ago

“uber support is horribly trash, they should at this point just fire all staff, i hope another company will outpace ubers business ASAP, cuz this support and application are stupid and corporate greed to the max”

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Posted 1 month ago

“Terrible company, dont care about anyone. Will talk to a robot if your lucky enough to get through to someone in a foreign call centre they will tell you nothing can be done.”

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Posted 1 month ago

“Recently uber has gotten worse and worse. Even with a reserved ride hours in advance, you are completely unable to get me a ride on time. Absolutely ridiculous.”

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Posted 1 month ago

“I scheduled a rise 24 hours before due to tight time to arrive at airport in morning.aThe driver never arrived on tyhe agred time. The app keep changing pick up time . After 20 min the driver did not start to move and sid jit answer the call. I did cancel and took a lift that arrived in5 min. App has no way to report this kind of issues.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 2,513 reviews