Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,181 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,181 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 30th June 2025

Anonymous

Junior

Uber Support 1 star review on 24th June 2025

Anonymous

Uber Support 1 star review on 31st May 2025

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473

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I left my phone in the cab on Friday, the driver confirmed they had it, and then customer support gave the driver my phone number - of the phone they have in their possession !! I have tried every single day to get someone to call my husbands phone number, so we can make arrangements to retrieve my phone, but have had ZERO replies !! You are hopeless !! We will never use you ever again !!!”

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Posted 1 week ago

“Worst customer service I have ever recieved. I placed and order and immediately canceled it within 30 seconds. I was told I could not be refunded, my order reinstated or anything but that I was still being charged because the restaurant started making the food, which was impossible. Literal theft. $30 for no food in less than 30 seconds. What a joke. I have never had this experience with doordash”

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Posted 1 week ago

“Impossible to get a hold of anyone, the stupid AI chatbot is incredibly useless, and is not able to help outside of the most basic issues. All it does is link to worthless articles that don't actually resolve anything.”

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Posted 1 week ago

“Uber is getting more and more expensive, this is not good anymore, I used to pay only $23-$25, then $27-$28, then $33, now it’s $35-$38 ridiculous!!!”

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Posted 1 week ago

“They spike rates on purpose in salem nh area its 45$ for a 7 min ride. Some other company needs to exist besides life because im calling a friend”

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Posted 1 week ago

“I used my cash app card for payment for a ride and I had it off when the first charge came in and it was declined . Then I turned it on and uber then charged me two times for the exact same ride . They refuse to refund me the money even though I have sent documentation from cash app that both payments were processed.”

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Posted 1 week ago

“my husband has been trying to get help from uber support. They keep telling him everything is fixed. In the mean time he has not been able to drive for 5 days with uber. No actual human being is available to talk to over the phone?”

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Posted 1 week ago

“It the uber driver I don't know why drivers think they are saving on gas because they not running the A/C on hot days or in general”

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Posted 1 week ago

“Horrible. It’s completely impossible to get money back. I have at least $150 taken from me in rides and yall refuse to reverse the money”

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Posted 1 week ago

“Ask me for extra payment.. Drop location was incorrect 😤”

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Posted 1 week ago

“We scheduled an Uber to the airport a day in advance. About 10 minutes before pickup, the driver called and insisted we cancel the ride and pay him cash directly. When we refused, he became pushy and unprofessional — then refused to come at all. Completely unacceptable behavior, especially for a time-sensitive airport ride. Uber should take stronger action against this kind of misconduct.”

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Posted 1 week ago

“I needed an uber xl to take myself and art work to a local art market. I had phoned Uber afew days previously to ask if this was fine and told be me to prebook the trip which I did. However in extremely poor English the driver only allowed me to put my boxes in the boot of his people carrier, claiming he’s not allowed to use the passenger seats? Completely going against all I had be reassured by Uber, and making the ‘XL’ vehicle pointless for my needs. A hateful experience all round.”

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Posted 1 week ago

“They have used lots of words but not addressed the issue I have. I still can’t log into the virtual queue at my airport.”

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Posted 1 week ago

“bad service, bad customer service, no way to call them, refuses to take responsibility & always gets orders wrong”

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Posted 1 week ago

“Uber charged me extra amount than it was shown in the app while booking the drive. Also driver didn't follow the correct route. He missed one turn that makes the drive very long, and for that the Uber charged me extra dollars. Not best and safe option for ride.”

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Posted 1 week ago

“Uber drivers need to be held responsible for bad driving, aggressive behavior and unsafe driving. On the other side of it uber needs to pay their driver's way more then they are making. Corporate greed at its worst. Uber drivers drive me every other day 90 kms and get paid around $15 to $20 for that trip. They have to pay their gas on top of that. The totals for the trips are around $80 to $90. Come on Corporate greed do better!”

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Posted 1 week ago

“A1 trash service”

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Posted 1 week ago

“Terrible and useless customer service, especially if you cannot recall your account information to login on another device.”

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Posted 1 week ago

“I was double tipped for a ride. I went to try to rectify the situation and I was told that i need to pay attention to what I am doing and that they could not correct the situation. The fact that you can not speak to someone over the phone about the situation is also a horrible idea.”

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Posted 1 week ago

“Not at all a reliable system to depend on city travel at all. I had to wait for more than 1.5 hour andd had to cancel and rebook 7 times at LTT. Deleted Uber app.”

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Posted 1 week ago

Uber Support is rated 1.1 based on 2,181 reviews