Uber Support Reviews

1.1 Rating 629 Reviews
3 %
of reviewers recommend Uber Support
1.1
Based on 629 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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Uber Support 1 star review on 24th April 2024
Anonymous
Uber Support 1 star review on 24th April 2024
Anonymous
Uber Support 1 star review on 24th April 2024
Anonymous
Uber Support 1 star review on 24th April 2024
Anonymous
Uber Support 1 star review on 23rd April 2024
Frank
Uber Support 1 star review on 17th April 2024
Anonymous
Uber Support 1 star review on 17th April 2024
Anonymous
109
Anonymous
Anonymous  // 01/01/2019
They're reasonable and I like the code use part to save on orders... like this code... Get $45 off at Uber Eats eats-00njk7vg9u food secion was great and i was awarded 30 off my firat order which was great...but for the rides portion I made a mistake inputting an address and they canceled the trip ansnstill charged 7 dollars yet I didn't evennhave time to rectify the error because apparently it was arriving withinn2 mins and it just simply wasn't easy on my first try using the app.
Helpful Report
Posted 2 months ago
Terrible customer service. My account was put on hold for 2 days and it was based on a "safety issue". Apparently a customer stated the photo and car didnt match their booking. I was told an internal investigation would go underway whereby they would gather both the customers point of view and my own. I didnt get a call for 2 days after chasing at least 3 times a day. I finally got a response stating the matter was not going to be taken further and that my account would be reactivated. I lost out on 2 days of work only to be told the matter is resolved, with no explanation. Worst experience working for them thus far. Uber needs to put a better communication and formal procedure in place. Going radio silent on a driver is unacceptable. When you report an incident from a customer that has done something to a driver the best Uber would do is block that custoner from future bookings. Thats ridiculous.
Helpful Report
Posted 11 months ago
They respond fast
Helpful Report
Posted 5 years ago
Uber Support is rated 1.1 based on 629 reviews