Uber Support Reviews

1.1 Rating 643 Reviews

3 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 643 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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What are the drivers using as a location app to pick people up? They have not found my location the last three times it tells them to stop at the beginning of the complex and they are not looking to see if address is correct if I do not call the driver then you will end up getting charged if you don’t show up I do not blame the drivers Uber needs a better location app

Helpful Report

Asked by E (6 months ago)

I have left several messages on the Uber help support link and received no response. You owe me four dollars and change for a cancellation that I didn’t make and remove my hold on $14 and change which would’ve been the cost of the ride that I never took. If I do not hear back from you within 48 hours, I am going to report this as a fraudulent charge. In any event, you’re off my list of possible drivers, and you get a zero star. You’ve got a great name but very poor service. IRENE LERNER, Maryland.

2 Helpful Report

Asked by IRENE LERNER (9 months ago)

WHY ARE THE TALING MONEY OFF MY CARD 999 EVERY MONTH I NEED MY MONEY I DONT USE U ALL 8645515620 need call back

Helpful Report

Asked by Angela Rouse (1 year ago)

When can I start delivering is my account blocked

Helpful Report

Asked by Elliot e levy (1 year ago)

Someone stole my information off my government card and used it for Uber please contact me or ill get the police involved