Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 2,001 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 30th April 2025

Anonymous

Uber Support 5 star review on 21st April 2025

Gurpreet Singh

Uber Support 1 star review on 19th April 2025

Anonymous

Uber Support 1 star review on 18th April 2025

Alex

459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an uber driver 2 minutes away that canceled on me. The next guy was 15 minutes away but he was really cool . It’s just so unpredictable and unprofessional on Uber’s part, especially making us customers risk being late to work. What a Joke… don’t even get me started on the outrageous prices, such a scam!!”

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Posted 1 week ago

“Arrived at Tampa PIE airport. App would open and freeze up. Tried it 3X before shutting down my phone and restarting it. Then I called Uber and after pressing 1 for English, waited fifteen minutes for someone to answer who DIDN'T speak more than a dozen words of English and they could be summed up with "can't help you. Try again". I was flabbergasted! I waived down 3 uber drivers and told each of them my plight and all 3 said they were not surprised as it happens all the time.”

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Posted 1 week ago

“Now a days uber has very pathetic services drivers are not accepting the request or taking too much time without even a thinking that how much they waste the time of customer at the time of emergency...if you are unable to provide the services properly then you must shut down your company but please dont make fool or waste the time of customers.Also dri vers never return the small extra amount of the trip by saying they dont have coins or change .it happens with every drivers”

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Posted 1 week ago

“Its better to use ola over uber ... uber search rides take long time”

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Posted 1 week ago

“I went with several Uber drivers and only 1 driver, help my sister who had a walker, and help her after as well. The others just sits in their car and don't help. No manners.”

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Posted 2 weeks ago

“Very dissatisfied with the Uber app..they have started taking as per meter reading and not ready for the fees of the app..how can people be so inhuman..daily wages what I s the use of the Application..”

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Posted 4 weeks ago

“I want to real say something please improve quality of your service drivers are very unprofessional and rude if things don't improve u will lose your customer”

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Posted 4 weeks ago

“Look, I appreciate the convenience of Uber, truly. However, English is rarely the main language. Uber should be better, it just isn't”

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Posted 1 month ago

“Ordered a delicious Butter Chicken from Planet Spice here in Wellington. Wonderful as always. The Uber driver (Keyur) messaged me on the Uber app to say he couldn’t find my house. Instructions are clear. Place to park right outside my house. I am on the main road. House number is on the letterbox and the same number and flat number is on the house. Seems he wanted me to meet him at his car as he had overshot by nearly 200 metres, according to the camera outside the building. Keyur, I’m not walking that distance to your car to collect my meal. Sloppy and unprofessional.”

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Posted 2 months ago

“Wellington New Zealnd. Please include Takina taxi bays as part of your service”

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Posted 2 months ago

“Uber support is total garbage, it's very difficult to get support for certain issues, when you do speak with someone, very rarely are they any help at all. Drivers gets shorted on trip pay regularly, the app takes you on horrible routes costing time, gas and low pay and rarely will uber correct this.”

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Posted 2 months ago

“ridiculous pricing”

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Posted 2 months ago

“I order and didn't get all of order”

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Posted 2 months ago

“Order up food and be patient. My order took 3h to arrived. I contact after 1h30 and accept to wait more they gave me 20% of compensation for the waiting. After 2h45 of waiting I contact them to get my order canceled and I got told that if I cancel I will be penalized. Which is annoying as the application show more stop was added. So I add to wait another 35 minutes to get my order.”

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Posted 2 months ago

“You can also call Uber's toll-free number at (O629)llO-9674. Explain your situation and request a cancellation and a refund.”

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Posted 2 months ago

“I ordered a Uber to my job he came to the back of my job so I called him he didn't pick up and was about to leave me until I ran towards his car”

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Posted 2 months ago

“I requsted a ride and usually if the price is reasonable for me I will book it if its to high I will not to save money and now I have been noticing they have been pulling more money out of my account and to me this is just unacceptable. If this is there new method of taking peoples hard earned money in such an unethicle way, its very dissapointing.”

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Posted 2 months ago

“Unsupportive and no results, really disappointing”

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Posted 3 months ago

“I have old account with uber , from long time I am not using but money deducted from my acount many time ,I don't like this.”

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Posted 3 months ago

“UBER - NEEDS IMPROVEMENT- Support isn't always available. You are directed to read and resolve it yourself. Phone calls are automated pre recording of prompts. At the end call says no longer receiving calls. ONLINE: Many Uber errors app works 80% of the time. Wrong navigation routes, wrong pickup areas, wrong routes, pickups are to far from location to get to. Not all features work. Not getting enough rides. Verification selfie pictures are multiple times in one day. It interfere with getting rides. On ride get to many requests during a ride. Brings rating down. EARNINGS AND WALLET: Not 100% accurate has glitches skips and misses payment. Something is always going wrong with it. Uber Pro Card: Doesn’t pay you on time delay payment and payout. UBER error from programming development team. More complications. UBER RENTAL: Car prices for rentals are high. 3rd party rentals charge double in a week. Electric vehicles need to be charge 3x a day from driving so much. Gas rental every other day sometimes twice a day to fill up. When looking for chargers some offline, broken, prong to the gun charger is faulty. Being charged for chargers that don't work . Car rentals are not at there best conditions. UBER needs improvement and drivers need better pay”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,001 reviews