Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 2,001 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 30th April 2025

Anonymous

Uber Support 5 star review on 21st April 2025

Gurpreet Singh

Uber Support 1 star review on 19th April 2025

Anonymous

Uber Support 1 star review on 18th April 2025

Alex

459

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They kicked me out for the rides without telling me why. I can do the deliveries only. I tried to reach out to them, and they still didn’t give me the reasons why I can’t do the rides or both the rides, and deliveries.”

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Posted 4 months ago

“If you order delivery through uber, you better pray and hope your order is correct. Any time I have something missing in my order or if something is made incorrectly and I report it to uber (even minutes after I recieved the order), they say "sorry for the inconvenience but your order is jot eligible for a refund". EVERY TIME! There is also NO customer service number. You're only option to speak to anyone is through chat and the chat responses are all automated responses. You never talk to an actual person.”

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Posted 4 months ago

“uber eats have drivers that half of the time dont know where they are going to deliver food or drop off at wrong address and instead of listing a business as close they will let you place a order wait and then cancel cause the place is closing the worst I try to use uber eats very minimal”

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Posted 4 months ago

“Problems with the Uber app. Things got screwed up and they claimed I canceled the ride when I didn’t. They pretty much gave a lame response and no phone number to call.”

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Posted 4 months ago

“I wanted to ask a service to go to Tysons Center in the morning. It was very cold. Uber asked me to click a spot to be picked up, showing me four buildings away from mine, so I had to walk one block and a half. Why? I am wondering why. The service is not good the. I decided to walk and take my bus.”

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Posted 5 months ago

“I had to order Uber eats three times. I changed address they would not allow that on app after order I called driver no help will not use Uber eats again. Regular Uber I had no issues”

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Posted 5 months ago

“DO NOT BELIEVE that you will get $30 Uber cash if you join Uber One free for 4 months like they offer. I reply my Uber cash didn't show up after enrollment and they say they will response in 6 to 12 hours. 3 days pass and I kept reaching out. I open a new chat and am told not to open up anymore since it would cause " confusion". I feel that it is WAY too suspicious. Don't lie to people and give them the run around when they state their concerns. I've been a loyal customer for years. Such a shame.”

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Posted 5 months ago

“Several times now I will go to order a Uber and before I can hit the confirm button the price has increased any where from 2 to 5 dollars. Shows how scandalous people and companies have become in the changing times. Think I’ll start using Lyft. They might be a bit pricier. But at least they are consistent”

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Posted 6 months ago

“very poor customer service, you can call or talk to a live person, and if you are lucky to talk to an agent he talk to you as he is God .”

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Posted 6 months ago

“discussing that Uber and lyft have raised there prides because the drivers got a raise I take a few times a day it’s not right that customers have to pay for a raise they have to give there drivers I’m going to have a pitshion and have people sight it we should not have to at for raises.”

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Posted 6 months ago

“Takes ok long to find drivers. Drivers are always cancelling trips within 5 minutes of arrival. And this is after you’ve been waiting for sometimes 15 minutes or more.”

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Posted 7 months ago

“I live in Texas. So few driver speak English that is insulting while living in America for my whole life. We speak English!”

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Posted 7 months ago

“HALF OF YOUR UBER EMPLOYEES/WORKERS/DRIVERS DO NOT KNOW HOW TO EVEN USE THE APP. AND THEN THEY BLAME US, THE CONSUMERS FOR NOT COOPERATING. AND THIS IS WHY MOST OF THE TIME THIS APP GIVES ME HEADACHE. ORDERING SOME PACKAGE IS A HEADACHE.”

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Posted 7 months ago

“There is no Uber support. I cant find a place to talk to a rep or even leave a complaint. I have to jump thru hoops everytime. This is why I started taking taxi cabs again. Find other ways, they're actually cheaper”

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Posted 7 months ago

“Can use please stop hiring drivers that dont speak english. Had an incident tonite was at laundrymat and the driver went to the Verizon store next door which was closed, expected me to carry my bags over there i guess then instead of turning around on Franklin Ave he backed up 50 feet with cars beeping at him. Id rather take a taxi for close places like the laundrymat that was very dangerous”

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Posted 8 months ago

“At 7:37 am, I scheduled a ride with Uber. The app responded with "arrive by 7:57 am"...then found a driver that was 7 mins away, so I book it. 3 minutes later, I checked to see where the driver is and the wait time is now 9 minutes. I texted the driver about 10 minutes into the wait and asked 'Are you close?' and got no response. For 23 total minutes, the app stayed on that 9 minute wait time, so I canceled. The app, if you can believe it, responded to my cancel request by mentioning that the driver was on the way. On this day, I ended up arriving to work an hour late.”

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Posted 8 months ago

“Now a days uber service is getting bad day by day. Chauffeur are not ready to take easy way they are taking route which h will increase the ride amount. In are paying for that route also where is no traffic or jams. They want to ride only their easy way. It might be passenger get late to reach there destination. At the time of booking ride the amount show different and what we are paying in different. Chauffeur are taking unnecessary route to drop passenger. Plz uber either route your maps account or ask chauffeur not to cheat passenger. Uber support not ready to understand us also not helping . My concern plz refund what ever extra amount charged.”

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Posted 8 months ago

“Always happy with Uber service except for this last trip. I had never been to the location before and the driver dropped me off around the corner at an alley entrance. In a lot of pain from a dental urgency and I wouldn't have found the place in a timely fashion if I didn't have my cell with me. VERY poor customer service with this driver.”

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Posted 9 months ago

“The fact you can’t talk to anyone including the driver …even when you have a “call” feature on your app no one answers. I was I the “ Uber LYft” pick up zone with 3 other people in a small airport. This lane was about 50 feet long and Driver could not “find me” ?? Inconsistent service, questionable business practice, horrible customer service”

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Posted 10 months ago

“Hunt ,our driver, never showed in spite of our tracking data. We live in Royal Palm Florida and after 20 minutes..we left or would miss our flight..We were charged 25 dollars for cancellation fee. After numerous texts to our contact..no response..”

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,001 reviews